G2 reviewers report that Atera excels in user experience, with many praising its intuitive interface and customizable dashboard. Users appreciate how easy it is to manage patching and tickets without a large team, highlighting the reasonable learning curve.
According to verified reviews, Saner CVEM is recognized for its robust security features, particularly in eliminating vulnerabilities and managing compliance reporting. Users have noted that it has become a cornerstone of their managed security service offerings, effectively addressing digital threats.
Users say that Atera's implementation process is notably quick and straightforward, with one reviewer mentioning the easy initial setup that allows for rapid deployment. This contrasts with Saner CVEM, which, while effective, may require more time to fully integrate into existing workflows.
Reviewers mention that Atera's licensing structure is advantageous for managed service providers, as it counts by technician rather than by endpoint. This flexibility allows for affordable growth, a feature that users find particularly appealing.
G2 reviewers highlight that while both products offer strong support, Atera's quality of support is slightly lower than Saner CVEM's. Users of Saner CVEM have noted a high level of satisfaction with the support they receive, which is crucial for addressing urgent security issues.
According to recent feedback, Atera's patch management capabilities are highly regarded, with users noting that it helps solve problems before they arise. In contrast, Saner CVEM's cloud-based patch management feature has been praised for its effectiveness in keeping systems updated, especially for devices not regularly connected to the VPN.
How does your pricing compare to the traditional RMM vendors?
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Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
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Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
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