G2 reviewers report that Atera excels in user experience, with many praising its ability to centralize alerts and remote sessions, making it easier to manage multiple tasks without switching tools. Users appreciate that alerts often appear before issues are reported, allowing for proactive problem-solving.
According to verified reviews, Atera's implementation process is notably quick and intuitive, with users highlighting the ease of onboarding. This contrasts with GFI LanGuard, which, while user-friendly, has received less recent feedback on its setup process, suggesting it may not be as streamlined.
Reviewers mention that Atera's automation features significantly enhance day-to-day operations, particularly in monitoring endpoints. Users find that the centralized alerts and daily health checks simplify management, making it easier to oversee hundreds of devices effectively.
Users say that GFI LanGuard shines in vulnerability management, with its ability to identify and categorize vulnerabilities as critical, high, or low. This feature is particularly appreciated by those focused on security, although it may not offer the same level of proactive alerting as Atera.
Reviewers highlight that Atera's support quality is a strong point, with many users feeling well-supported and valued. In comparison, while GFI LanGuard also receives positive remarks for support, the volume of recent reviews is significantly lower, which may affect the reliability of this feedback.
According to recent user feedback, Atera's overall satisfaction ratings are higher, reflecting a more favorable user experience. While GFI LanGuard has its strengths, particularly in patch management, Atera's comprehensive approach and user-centric features seem to resonate more with its user base.
How does your pricing compare to the traditional RMM vendors?
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Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
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Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
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