Introducing G2.ai, the future of software buying.Try now

Compare Atera and Dynamics 365 Customer Service

Save
    Log in to your account
    to save comparisons,
    products and more.
Add Product
Atera
Atera
(984)
4.6 out of 5
Atera
By Atera
Optimized for quick response
Dynamics 365 Customer Service
Dynamics 365 Customer Service
(31)
4.4 out of 5
Dynamics 365 Customer Service
By Microsoft
At a Glance
Atera
Atera
Star Rating
(984)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer Service
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Atera excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Dynamics 365 Customer Service. Users appreciate its intuitive interface and effective automated monitoring features, which provide valuable visibility into device health.
  • Users say that Atera's ease of use is a standout feature, with many highlighting its straightforward setup process. Recent feedback emphasizes the platform's automated patch deployment and real-time device monitoring, which instill confidence in maintaining up-to-date endpoints.
  • Reviewers mention that Dynamics 365 Customer Service offers robust case tracking and workflow management capabilities. Users find it beneficial for managing customer interactions across various platforms, thanks to its seamless integration with tools like Teams and Outlook.
  • According to verified reviews, Atera's quality of support is highly rated, with users noting that the platform has been a reliable partner in their business operations. The AI filtering feature is particularly praised for reducing unnecessary responses to low-impact events.
  • G2 reviewers highlight that while Dynamics 365 Customer Service is relatively easy to set up, some users still encounter challenges with customization and user management. However, they appreciate the comprehensive documentation available through Microsoft Learn for troubleshooting.
  • Users report that Atera's recent reviews indicate a strong market presence among small businesses, while Dynamics 365 Customer Service is more favored by mid-market companies. This distinction may influence which platform is better suited for specific organizational needs.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
Dynamics 365 Customer Service
No pricing available
Free Trial
Atera
Free Trial is available
Dynamics 365 Customer Service
No trial information available
Ratings
Meets Requirements
8.9
843
8.5
20
Ease of Use
9.2
886
7.9
20
Ease of Setup
9.1
739
7.4
9
Ease of Admin
9.0
583
7.7
8
Quality of Support
9.0
801
8.4
19
Has the product been a good partner in doing business?
9.2
576
8.6
6
Product Direction (% positive)
9.4
830
8.2
19
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
330
8.5
13
Ticket and Case Management
8.6
301
8.2
10
|
Verified
8.6
301
8.3
10
|
Verified
8.5
299
8.8
10
|
Verified
8.3
290
8.9
9
|
Verified
8.2
285
8.7
9
|
Verified
8.3
291
8.2
10
8.2
291
8.7
9
|
Verified
8.2
286
8.5
10
|
Verified
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
8.3
10
|
Verified
8.7
286
8.7
10
8.1
281
8.3
9
|
Verified
6.4
268
8.0
10
6.2
266
8.5
10
|
Verified
Platform
7.2
293
8.3
6
7.8
303
8.9
6
|
Verified
8.4
302
9.0
7
|
Verified
8.0
305
8.3
7
|
Verified
8.2
306
8.5
9
|
Verified
8.5
303
8.7
9
|
Verified
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
170
Not enough data
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.5
156
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
152
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
154
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
151
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
631
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
589
|
Verified
Not enough data
8.4
75
Not enough data
8.0
70
Not enough data
Monitoring and Management
9.1
587
|
Verified
Not enough data
8.3
542
|
Verified
Not enough data
8.3
540
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
8.3
74
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
84
Not enough data
Service Management
9.1
581
|
Verified
Not enough data
8.6
76
Not enough data
8.5
89
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
79
Not enough data
7.6
76
Not enough data
7.9
76
Not enough data
7.7
76
Not enough data
7.8
75
Not enough data
7.5
77
Not enough data
7.4
76
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
33
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
300
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
7.8
10
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
7.7
5
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
233
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.5
10
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
468
Not enough data
Administration
8.7
440
Not enough data
8.4
437
Not enough data
7.3
383
Not enough data
9.0
441
Not enough data
8.2
422
Not enough data
8.2
441
Not enough data
Maintenance
8.9
441
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
388
Not enough data
Device Support
7.4
391
Not enough data
8.2
395
Not enough data
8.2
393
Not enough data
Performance
8.3
426
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
303
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
8.4
17
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.9
15
Not enough data
8.2
13
Not enough data
8.1
12
Not enough data
7.8
6
Not enough data
7.8
6
Self-Service Platform
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
281
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
7.6
13
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
229
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
84
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera
Atera
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Atera and Dynamics 365 Customer Service are categorized as Help Desk
Unique Categories
Atera
Dynamics 365 Customer Service
Dynamics 365 Customer Service is categorized as Customer Self-Service, Live Chat, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
61.3%
Mid-Market(51-1000 emp.)
34.6%
Enterprise(> 1000 emp.)
4.1%
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
14.8%
Mid-Market(51-1000 emp.)
55.6%
Enterprise(> 1000 emp.)
29.6%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.8%
Computer & Network Security
13.0%
Hospital & Health Care
3.3%
Telecommunications
3.0%
Manufacturing
2.9%
Other
46.9%
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Alternatives
Atera
Atera Alternatives
NinjaOne
NinjaOne
Add NinjaOne
SuperOps
SuperOps
Add SuperOps
TeamViewer
TeamViewer
Add TeamViewer
Action1
Action1
Add Action1
Dynamics 365 Customer Service
Dynamics 365 Customer Service Alternatives
Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Add Zendesk for Customer Service - AC
Freshdesk
Freshdesk
Add Freshdesk
HubSpot Service Hub
Service Hub
Add HubSpot Service Hub
Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
Dynamics 365 Customer Service
Dynamics 365 Customer Service Discussions
Monty the Mongoose crying
Dynamics 365 Customer Service has no discussions with answers
See all discussions
Ask Atera a QuestionContact Atera
Ask Microsoft Dynamics 365 Customer Service a QuestionContact Microsoft Dynamics 365 Customer Service

Spotlight Categories

Add Product
Atera
Atera
Optimized for quick response
Dynamics 365 Customer Service
Dynamics 365 Customer Service