# Top 10 Dynamics 365 Customer Service Alternatives & Competitors
**Average Rating:** 4.4/5
**Total Number of Reviews:** 32
Explore the best alternatives to Dynamics 365 Customer Service for users who need new software features or want to try different solutions. Help Desk Software is a widely used technology, and many people are seeking simple, easily administered software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Dynamics 365 Customer Service include integration and performance. The best overall Dynamics 365 Customer Service alternative is Agentforce Service (formerly Salesforce Service Cloud). Other similar apps like Dynamics 365 Customer Service are Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, and Genesys Cloud CX. Dynamics 365 Customer Service alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents).


## Best Paid & Free Alternatives to Dynamics 365 Customer Service
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)

## Top 10 Alternatives to Dynamics 365 Customer Service Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Dynamics 365 Customer Service stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Banking, and Consumer Services, and find the best product for your business.


  ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,356
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.


Reviewers say compared to Dynamics 365 Customer Service, Agentforce Service (formerly Salesforce Service Cloud) is:
- Easier to set up
- More usable
- Easier to admin
Categories in common with Dynamics 365 Customer Service: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Dynamics 365 Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-dynamics-365-customer-service)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Jira Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-jira-service-management)
- [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshservice](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshservice)

  ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 6,994
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Dynamics 365 Customer Service, Zendesk for Customer Service is:
- More usable
- Easier to set up
- Easier to admin
Categories in common with Dynamics 365 Customer Service: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Dynamics 365 Customer Service vs Zendesk for Customer Service](https://www.g2.com/compare/dynamics-365-customer-service-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshservice](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service)

  ### 3. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,752
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to Dynamics 365 Customer Service, Freshdesk is:
- Easier to set up
- Easier to admin
- More usable
Categories in common with Dynamics 365 Customer Service: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Dynamics 365 Customer Service vs Freshdesk](https://www.g2.com/compare/dynamics-365-customer-service-vs-freshdesk)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub)
- [Freshdesk vs Genesys Cloud CX](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx)
- [Freshdesk vs Jira Service Management](https://www.g2.com/compare/freshdesk-vs-jira-service-management)
- [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)
- [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk)
- [Freshdesk vs Freshservice](https://www.g2.com/compare/freshdesk-vs-freshservice)

  ### 4. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
By HubSpot
**Average Rating:** 4.4/5
**Total Reviews:** 2,916
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.


Reviewers say compared to Dynamics 365 Customer Service, HubSpot Service Hub is:
- Easier to set up
- Easier to admin
- More usable
Categories in common with Dynamics 365 Customer Service: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Dynamics 365 Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/dynamics-365-customer-service-vs-hubspot-service-hub)
**Compare HubSpot Service Hub with other alternatives:**
- [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service)
- [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Jira Service Management](https://www.g2.com/compare/hubspot-service-hub-vs-jira-service-management)
- [HubSpot Service Hub vs ServiceNow Customer Service Management](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management)
- [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk)
- [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Freshservice](https://www.g2.com/compare/freshservice-vs-hubspot-service-hub)

  ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,555
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to Dynamics 365 Customer Service, Genesys Cloud CX is:
- Easier to set up
- More usable
- Easier to admin
Categories in common with Dynamics 365 Customer Service: [Live Chat](https://www.g2.com/categories/live-chat)

**Compare:** [Dynamics 365 Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/dynamics-365-customer-service-vs-genesys-cloud-cx)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Genesys Cloud CX vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs HubSpot Service Hub](https://www.g2.com/compare/genesys-cloud-cx-vs-hubspot-service-hub)
- [Genesys Cloud CX vs Jira Service Management](https://www.g2.com/compare/genesys-cloud-cx-vs-jira-service-management)
- [Genesys Cloud CX vs ServiceNow Customer Service Management](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management)
- [Genesys Cloud CX vs Zoho Desk](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk)
- [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Freshservice](https://www.g2.com/compare/freshservice-vs-genesys-cloud-cx)

  ### 6. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 988
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Reviewers say compared to Dynamics 365 Customer Service, Jira Service Management is:
- Easier to set up
- More usable
- Easier to admin
Categories in common with Dynamics 365 Customer Service: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Dynamics 365 Customer Service vs Jira Service Management](https://www.g2.com/compare/dynamics-365-customer-service-vs-jira-service-management)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-jira-service-management)
- [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)
- [Jira Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-jira-service-management)
- [Jira Service Management vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-jira-service-management)
- [Jira Service Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-jira-service-management)
- [Jira Service Management vs ServiceNow Customer Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-customer-service-management)
- [Jira Service Management vs Zoho Desk](https://www.g2.com/compare/jira-service-management-vs-zoho-desk)
- [Jira Service Management vs Fin](https://www.g2.com/compare/fin-vs-jira-service-management)
- [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management)

  ### 7. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
By ServiceNow
**Average Rating:** 4.4/5
**Total Reviews:** 464
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.


Reviewers say compared to Dynamics 365 Customer Service, ServiceNow Customer Service Management is:
- Easier to admin
- More usable
- Easier to set up
Categories in common with Dynamics 365 Customer Service: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Dynamics 365 Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/dynamics-365-customer-service-vs-servicenow-customer-service-management)
**Compare ServiceNow Customer Service Management with other alternatives:**
- [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)
- [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Zoho Desk](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)
- [ServiceNow Customer Service Management vs Fin](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-customer-service-management)

  ### 8. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
By Zoho
**Average Rating:** 4.4/5
**Total Reviews:** 7,756
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.


Reviewers say compared to Dynamics 365 Customer Service, Zoho Desk is:
- Easier to set up
- Easier to admin
- More usable
Categories in common with Dynamics 365 Customer Service: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Dynamics 365 Customer Service vs Zoho Desk](https://www.g2.com/compare/dynamics-365-customer-service-vs-zoho-desk)
**Compare Zoho Desk with other alternatives:**
- [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk)
- [Zoho Desk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk)
- [Zoho Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zoho-desk)
- [Zoho Desk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)
- [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Zoho Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-zoho-desk)

  ### 9. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,880
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to Dynamics 365 Customer Service, Fin is:
- Easier to set up
- More usable
- Easier to admin
Categories in common with Dynamics 365 Customer Service: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Dynamics 365 Customer Service vs Fin](https://www.g2.com/compare/dynamics-365-customer-service-vs-fin)
**Compare Fin with other alternatives:**
- [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk)
- [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub)
- [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Fin vs Jira Service Management](https://www.g2.com/compare/fin-vs-jira-service-management)
- [Fin vs ServiceNow Customer Service Management](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management)
- [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Fin vs Freshservice](https://www.g2.com/compare/fin-vs-freshservice)

  ### 10. [Freshservice](https://www.g2.com/products/freshservice/reviews)
By Freshworks
**Average Rating:** 4.6/5
**Total Reviews:** 1,336
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.


Reviewers say compared to Dynamics 365 Customer Service, Freshservice is:
- Easier to set up
- Easier to admin
- More usable
Categories in common with Dynamics 365 Customer Service: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Dynamics 365 Customer Service vs Freshservice](https://www.g2.com/compare/dynamics-365-customer-service-vs-freshservice)
**Compare Freshservice with other alternatives:**
- [Freshservice vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshservice)
- [Freshservice vs Zendesk for Customer Service](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service)
- [Freshservice vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-freshservice)
- [Freshservice vs HubSpot Service Hub](https://www.g2.com/compare/freshservice-vs-hubspot-service-hub)
- [Freshservice vs Genesys Cloud CX](https://www.g2.com/compare/freshservice-vs-genesys-cloud-cx)
- [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Freshservice vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-customer-service-management)
- [Freshservice vs Zoho Desk](https://www.g2.com/compare/freshservice-vs-zoho-desk)
- [Freshservice vs Fin](https://www.g2.com/compare/fin-vs-freshservice)


---
## Dynamics 365 Customer Service Alternatives FAQs

### What are the best alternatives to Microsoft Dynamics 365 Customer Service?

According to G2, the best alternatives to Microsoft Dynamics 365 Customer Service (4.4/5 stars | 32 reviews) include [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) with 4.4/5 stars across 7,341 reviews, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) rated 4.3/5 with 6,948 reviews, and [Freshdesk](https://www.g2.com/products/freshdesk/reviews) at 4.4/5 with 3,749 reviews. Other notable alternatives include [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews), [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews), [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews), [Fin](https://www.g2.com/products/fin/reviews), and [Freshservice](https://www.g2.com/products/freshservice/reviews). These alternatives have higher review counts and comparable or higher ratings, indicating strong market presence and user satisfaction.



### Which Help Desk tools do reviewers recommend instead of Microsoft Dynamics 365 Customer Service?

Reviewers consistently recommend [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) for its AI-driven automation, omnichannel support, and seamless Salesforce ecosystem integration, which enhance agent productivity and customer experience. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) is praised for its intuitive interface, powerful ticket management, automation, and extensive app marketplace that simplifies support workflows. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) is favored for its user-friendly interface, strong automation, omnichannel support, and AI assistant Freddy, which streamline ticket handling and improve response times. [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) is recommended for its all-in-one platform combining ticketing, automation, CRM integration, and AI-powered tools that improve team efficiency and customer experience. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is noted for its robust omnichannel capabilities, AI-powered routing, and unified platform that simplifies contact center operations. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is valued for its customizable workflows, automation, and seamless integration with Atlassian tools, supporting efficient IT and service management. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) is highlighted for its unified platform with AI-driven automation, omnichannel support, and integration with enterprise systems that enhance case management and agent productivity. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) is appreciated for its powerful automation, deep customization, cost-effectiveness, and seamless integration with Zoho CRM and other apps. [Fin](https://www.g2.com/products/fin/reviews) stands out as a high-performing AI agent system that automates complex customer inquiries with natural conversational flow, reducing support workload significantly. [Freshservice](https://www.g2.com/products/freshservice/reviews) is recommended for its intuitive UI, strong automation, asset management, and ITSM capabilities that improve internal service operations and visibility. These alternatives are favored for their ease of administration, better usability, and superior support features compared to Microsoft Dynamics 365 Customer Service.



### How does Microsoft Dynamics 365 Customer Service compare to Agentforce Service...?

According to G2 data, both [Microsoft Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews) and [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) hold an equal average rating of 4.4 out of 5. However, Agentforce Service has a significantly larger review base with 7,341 reviews compared to 32 for Microsoft Dynamics 365 Customer Service, indicating broader adoption and feedback volume. In dimension scores, Agentforce Service leads slightly in key areas: it scores 8.4 versus 7.9 in Usability (+0.5), 7.9 versus 7.4 in Ease of Setup (+0.5), 8.2 versus 7.7 in Ease of Admin (+0.5), and 8.7 versus 8.6 in Ease of Doing Business With (+0.1). Microsoft Dynamics 365 Customer Service holds a marginal advantage in Support (8.4 vs 8.3, +0.1). Sentiment analysis reveals that users praise Agentforce Service extensively for its ease of use (1,259 mentions), rich features (1,102 mentions), case management (1,097 mentions), efficiency (973 mentions), automation (545 mentions), and strong integrations (516 mentions). Conversely, its main drawbacks include complexity (697 mentions), steep learning curve (474 mentions), and high cost (425 mentions). Microsoft Dynamics 365 Customer Service users highlight integrations, efficiency, and ease of use positively but report issues with limited customization, slow performance, and a steeper learning curve. Overall, Agentforce Service is favored for its comprehensive feature set and scalability, while Microsoft Dynamics 365 Customer Service is noted for integration and support but with some performance and usability limitations.



### Why do users choose Agentforce Service... over Microsoft Dynamics 365 Customer Service?

Users choose [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) over Microsoft Dynamics 365 Customer Service primarily due to its superior usability and broader feature set. Agentforce Service scores 8.4 in Usability compared to 7.9 for Microsoft Dynamics 365 Customer Service, reflecting a more user-friendly experience. It also leads in Ease of Setup (7.9 vs 7.4) and Ease of Admin (8.2 vs 7.7), making it easier to implement and manage. Agentforce Service’s extensive automation capabilities, AI-driven assistance, and strong integration with the Salesforce ecosystem enable faster case resolution and improved agent productivity, as noted in 545 mentions of automation and 516 mentions of integrations. Its centralized platform consolidates customer interactions across multiple channels, enhancing efficiency and customer satisfaction. Despite a steeper learning curve and higher cost, users appreciate Agentforce Service’s scalability and customization options, which support complex workflows and enterprise needs. The platform’s AI-powered autonomous agents and proactive service features further differentiate it, providing 24/7 resolution and reducing manual workload. These strengths make Agentforce Service the preferred choice for organizations seeking a robust, scalable, and intelligent customer service platform.




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