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At a Glance
Market Segments
Small-Business (60.3% of reviews)
Small-Business (67.7% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(956)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Atera excels in Ease of Use with a score of 9.2, while ConnectWise RMM lags behind at 8.2. Reviewers mention that Atera's intuitive interface and straightforward navigation make it easy for new users to get started quickly.
- Reviewers mention that Atera's Quality of Support is rated at 9.0, significantly higher than ConnectWise RMM's 7.4. Users say that Atera's support team is responsive and helpful, often resolving issues promptly, which enhances the overall user experience.
- Users on G2 highlight Atera's superior Ease of Setup, scoring 9.1 compared to ConnectWise RMM's 7.6. Reviewers mention that Atera's quick installation process and clear setup guides make it a preferred choice for small businesses looking to implement RMM solutions without hassle.
- Reviewers say that Atera shines in Remote Monitoring with a score of 9.1, while ConnectWise RMM scores 8.4. Users report that Atera's real-time monitoring capabilities provide comprehensive insights into system performance, which is crucial for proactive management.
- Users report that Atera's Asset Management features score 8.5, outperforming ConnectWise RMM's 8.2. Reviewers mention that Atera's asset tracking and management tools are user-friendly and effective, allowing businesses to maintain better control over their IT assets.
- G2 users highlight Atera's strong Reporting capabilities with a score of 8.6, compared to ConnectWise RMM's 7.9. Reviewers mention that Atera's customizable reports and analytics tools provide valuable insights that help businesses make informed decisions.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableFree Trial
Atera
Free Trial is available
ConnectWise RMM
Free Trial is available
Ratings
Meets Requirements
8.9
836
8.2
55
Ease of Use
9.2
858
8.2
56
Ease of Setup
9.1
712
7.6
49
Ease of Admin
9.0
579
7.8
38
Quality of Support
9.0
795
7.4
49
Has the product been a good partner in doing business?
9.2
573
8.2
37
Product Direction (% positive)
9.4
824
7.4
54
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
292
Not enough data
7.8
302
Not enough data
8.4
300
Not enough data
8.0
304
Not enough data
8.2
305
Not enough data
8.5
302
Not enough data
Administration
8.1
156
7.6
12
8.4
158
8.3
12
8.7
161
8.1
12
Service Desk
8.5
156
8.2
12
8.3
156
7.9
12
8.4
155
7.5
12
Management
8.6
152
8.1
12
8.9
152
8.5
11
8.7
150
8.3
11
8.4
149
8.3
11
8.1
145
8.5
11
Functionality
8.4
154
7.8
12
8.5
151
8.1
12
8.9
153
8.5
12
8.7
151
8.9
12
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
8.5
9
6.7
21
8.5
9
7.0
21
8.5
9
6.8
21
8.0
9
7.2
21
7.8
9
7.0
21
7.6
9
7.3
20
7.4
9
Inventory Management - Remote Monitoring & Management (RMM)
8.9
578
|
Verified
8.2
50
8.4
69
Not enough data
8.0
66
Not enough data
Monitoring and Management
9.1
572
|
Verified
8.4
50
8.3
539
|
Verified
7.6
50
8.3
535
|
Verified
7.5
51
8.6
569
|
Verified
8.1
49
8.3
70
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
70
Not enough data
Service Management
9.1
570
|
Verified
8.4
49
8.5
70
Not enough data
8.3
77
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.7
73
7.0
18
7.6
73
7.1
18
7.8
72
7.6
17
7.6
73
6.7
17
7.7
72
6.7
17
7.5
73
6.7
17
7.4
73
6.3
17
Scope
6.8
30
6.1
6
8.0
32
6.9
6
Security
7.9
32
7.3
5
7.2
30
8.3
5
5.7
27
5.3
5
Management
8.0
28
7.5
6
7.7
27
5.7
5
7.5
26
6.7
5
7.8
28
6.3
5
6.1
25
4.0
5
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
8.6
7
8.9
286
9.0
7
8.2
273
7.2
6
8.6
263
7.5
6
Monitoring - Network Monitoring
8.3
35
7.0
5
8.7
36
6.9
6
8.8
33
7.2
6
Management
8.4
259
8.1
6
8.4
260
8.6
6
7.9
248
7.8
6
Analytics - Network Monitoring
8.2
34
6.0
5
8.0
34
6.0
5
Security - Network Monitoring
8.4
34
6.7
5
7.8
35
6.0
5
8.3
34
6.0
5
Network Performance - Network Monitoring
8.2
34
6.0
5
8.1
34
7.0
5
AI Automation - Network Monitoring
7.7
33
5.7
5
7.6
33
5.7
5
7.4
33
5.7
5
Agentic AI - Network Monitoring
7.6
28
5.7
5
7.6
28
5.7
5
7.6
28
5.7
5
7.4
28
5.7
5
7.4
28
5.7
5
7.4
28
5.7
5
7.6
28
5.7
5
Functionality
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
8.9
14
8.4
436
8.2
14
7.3
383
7.6
13
9.0
439
9.2
14
8.2
421
9.4
14
8.2
440
8.6
14
Maintenance
8.9
440
8.1
14
7.8
391
7.1
14
Communication
Feature Not Available
8.2
14
6.1
364
5.9
13
6.1
357
6.5
13
6.9
368
7.5
14
Security
7.8
380
8.1
13
8.0
388
7.9
13
Device Support
7.4
390
6.3
13
8.2
394
7.2
13
8.2
392
7.4
14
Performance
8.3
425
7.2
13
Generative AI
7.2
281
7.5
8
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
8.7
5
Platform
7.9
77
8.7
5
8.8
79
8.7
5
8.1
76
8.0
5
8.3
81
8.0
5
8.5
80
7.3
5
Security
8.3
80
9.0
5
9.0
81
8.3
5
7.4
78
6.7
5
8.2
79
8.7
5
8.1
76
8.7
5
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and ConnectWise RMM are categorized as Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, Remote Support, Endpoint Management, Enterprise IT Management, and Network Monitoring
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, IT Asset Management, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
ConnectWise RMM has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.9%
Computer & Network Security
13.3%
Hospital & Health Care
3.4%
Telecommunications
3.0%
Manufacturing
2.9%
Other
46.5%
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
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