# Atera vs ConnectWise RMM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in providing a comprehensive platform for managing routine IT tasks, allowing users to monitor devices, check alerts, and provide remote support all from one place. This integration keeps teams organized and efficient throughout their day-to-day operations.
- **Users say** that ConnectWise RMM offers a user-friendly interface that simplifies the learning curve, making it easy for technicians to navigate. Reviewers appreciate the scripting feature, which automates basic tasks and saves time, enhancing overall productivity.
- **According to verified reviews** , Atera's implementation process is notably quick and intuitive, with users highlighting the seamless integration with remote access tools like Splashtop. This is particularly beneficial in high-pressure situations, such as events where immediate support is crucial.
- **Reviewers mention** that while Atera has a strong focus on small businesses, ConnectWise RMM also caters well to this segment, with a significant portion of its user base being small businesses. However, Atera's higher satisfaction ratings suggest it may better meet the specific needs of these users.
- **Users highlight** that Atera's quality of support is a standout feature, with many praising the responsiveness and helpfulness of the support team. In contrast, ConnectWise RMM users have expressed some concerns about the quality of support, indicating room for improvement in this area.
- **G2 reviewers note** that Atera consistently receives higher ratings across various metrics, including ease of use and overall satisfaction. This suggests that users find Atera to be a more reliable partner in their IT management efforts compared to ConnectWise RMM, which has faced challenges in these areas.



| | Atera | ConnectWise RMM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,159 | 66 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Small-Business (66.7% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### ConnectWise RMM

Pros:
- Ease of Use (26 reviews)
- Remote Access (12 reviews)

Cons:
- Missing Features (7 reviews)
- Poor Customer Support (7 reviews)

---
## Ratings Comparison
| Rating | Atera | ConnectWise RMM | 
|---|---|---|
  | **Meets Requirements** | 8.8 (919 reviews) | 8.3 (57 reviews) | 
  | **Ease of Use** | 9.2 (1031 reviews) | 8.3 (58 reviews) | 
  | **Ease of Setup** | 9.2 (882 reviews) | 7.7 (51 reviews) | 
  | **Ease of Admin** | 9.0 (594 reviews) | 7.9 (39 reviews) | 
  | **Quality of Support** | 9.0 (873 reviews) | 7.5 (51 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (586 reviews) | 8.2 (38 reviews) | 
  | **Product Direction (% positive)** | 9.4 (901 reviews) | 7.5 (55 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### ConnectWise RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **ConnectWise RMM** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (295 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 181 |
| **ConnectWise RMM** | 8.1/10 | 13 |

#### Administration

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Change Management** | 8.1 (156 reviews) | 7.6 (12 reviews) | 
| **Asset Management** | 8.3 (160 reviews) | 8.3 (12 reviews) | 
| **Reports & Analytics** | 8.7 (163 reviews) | 8.1 (12 reviews) | 

#### Service Desk

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Help Desk** | 8.6 (160 reviews) | 8.2 (12 reviews) | 
| **Incident Reports** | 8.3 (156 reviews) | 7.9 (12 reviews) | 
| **Process Workflow** | 8.4 (155 reviews) | 7.5 (12 reviews) | 

#### Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Reporting** | 8.6 (154 reviews) | 8.1 (12 reviews) | 
| **Administration Console** | 8.8 (155 reviews) | 8.5 (11 reviews) | 
| **Access Management** | 8.7 (151 reviews) | 8.3 (11 reviews) | 
| **Asset Management** | 8.4 (151 reviews) | 8.3 (11 reviews) | 
| **Policy Dictation** | 8.1 (146 reviews) | 8.5 (11 reviews) | 

#### Functionality

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Ticketing System** | 8.5 (158 reviews) | 7.8 (12 reviews) | 
| **Performance Logging** | 8.5 (151 reviews) | 8.1 (12 reviews) | 
| **Alerting** | 8.9 (156 reviews) | 8.6 (13 reviews) | 
| **Automation** | 8.7 (154 reviews) | 9.0 (13 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (21 reviews) | 8.5 (9 reviews) | 
| **Multi-step Planning** | 6.8 (21 reviews) | 8.5 (9 reviews) | 
| **Cross-system Integration** | 6.9 (21 reviews) | 8.5 (9 reviews) | 
| **Adaptive Learning** | 6.8 (21 reviews) | 8.0 (9 reviews) | 
| **Natural Language Interaction** | 7.4 (21 reviews) | 7.8 (9 reviews) | 
| **Proactive Assistance** | 7.1 (21 reviews) | 7.6 (9 reviews) | 
| **Decision Making** | 7.3 (20 reviews) | 7.4 (9 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 776 |
| **ConnectWise RMM** | 7.4/10 | 55 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Device Management** | 8.9 (635 reviews) ✓ Verified | 8.2 (51 reviews) | 
| **Asset Management** | 8.2 (97 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (73 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Remote Monitoring** | 9.1 (659 reviews) ✓ Verified | 8.5 (52 reviews) | 
| **Asset Tracking** | 8.3 (549 reviews) ✓ Verified | 7.6 (50 reviews) | 
| **Application Deployment** | 8.3 (553 reviews) ✓ Verified | 7.5 (51 reviews) | 
| **Patch Management** | 8.7 (627 reviews) ✓ Verified | 8.1 (49 reviews) | 
| **Asset Tracking** | 8.3 (80 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Workflow Management** | 8.7 (110 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Remote Access** | 9.1 (633 reviews) ✓ Verified | 8.5 (51 reviews) | 
| **Service Management (Issue Prioritization)** | 8.8 (94 reviews) | Not enough data | 
| **Ticketing** | 8.8 (137 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (102 reviews) | 7.0 (18 reviews) | 
| **Multi-step Planning** | 7.4 (80 reviews) | 7.1 (18 reviews) | 
| **Cross-system Integration** | 7.9 (87 reviews) | 7.6 (17 reviews) | 
| **Adaptive Learning** | 7.6 (80 reviews) | 6.7 (17 reviews) | 
| **Natural Language Interaction** | 7.8 (81 reviews) | 6.7 (17 reviews) | 
| **Proactive Assistance** | 7.6 (87 reviews) | 6.7 (17 reviews) | 
| **Decision Making** | 7.4 (81 reviews) | 6.3 (17 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 37 |
| **ConnectWise RMM** | 6.4/10 | 6 |

#### Scope

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | 6.1 (6 reviews) | 
| **Multi-OS Support** | 7.9 (34 reviews) | 6.9 (6 reviews) | 

#### Security

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | 7.3 (5 reviews) | 
| **Endpoint Protection** | 7.4 (33 reviews) | 8.3 (5 reviews) | 
| **Remote Wiping** | 5.7 (27 reviews) | 5.3 (5 reviews) | 

#### Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Device Enrollment** | 8.1 (29 reviews) | 7.5 (6 reviews) | 
| **Device Configuration** | 7.7 (28 reviews) | 5.7 (5 reviews) | 
| **Device Compliance** | 7.5 (26 reviews) | 6.7 (5 reviews) | 
| **Usage Information** | 7.9 (29 reviews) | 6.3 (5 reviews) | 
| **Data Separation** | 6.1 (25 reviews) | 4.0 (5 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 310 |
| **ConnectWise RMM** | 6.9/10 | 7 |

#### Functionality

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Performance Monitoring** | 8.9 (286 reviews) | 8.6 (7 reviews) | 
| **Alerting** | 8.9 (292 reviews) | 9.0 (7 reviews) | 
| **Improvement Suggestions** | 8.2 (274 reviews) | 7.2 (6 reviews) | 
| **Multi-Network Capability** | 8.6 (265 reviews) | 7.5 (6 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | 7.0 (5 reviews) | 
| **Automated Network Discovery** | 8.6 (40 reviews) | 6.9 (6 reviews) | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | 7.2 (6 reviews) | 

#### Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Performance Baseline** | 8.4 (261 reviews) | 8.1 (6 reviews) | 
| **Data Visualization** | 8.4 (263 reviews) | 8.6 (6 reviews) | 
| **Path Analysis** | 7.9 (250 reviews) | 7.8 (6 reviews) | 

#### Analytics - Network Monitoring

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | 6.0 (5 reviews) | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | 6.0 (5 reviews) | 

#### Security - Network Monitoring

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | 6.7 (5 reviews) | 
| **Zero Trust and Identity Management** | 7.8 (37 reviews) | 6.0 (5 reviews) | 
| **Integrated Network Security** | 8.3 (36 reviews) | 6.0 (5 reviews) | 

#### Network Performance - Network Monitoring

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | 6.0 (5 reviews) | 
| **Automated Tasks Routing** | 8.2 (36 reviews) | 7.0 (5 reviews) | 

#### AI Automation - Network Monitoring

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | 5.7 (5 reviews) | 
| **Self-Healing Networks** | 7.5 (34 reviews) | 5.7 (5 reviews) | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | 5.7 (5 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | 5.7 (5 reviews) | 
| **Multi-step Planning** | 7.6 (29 reviews) | 5.7 (5 reviews) | 
| **Cross-system Integration** | 7.6 (30 reviews) | 5.7 (5 reviews) | 
| **Adaptive Learning** | 7.4 (29 reviews) | 5.7 (5 reviews) | 
| **Natural Language Interaction** | 7.6 (30 reviews) | 5.7 (5 reviews) | 
| **Proactive Assistance** | 7.4 (30 reviews) | 5.7 (5 reviews) | 
| **Decision Making** | 7.7 (30 reviews) | 5.7 (5 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 21 |
| **ConnectWise RMM** | N/A | N/A |

#### Functionality

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **System Integration** | 8.8 (8 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 236 |
| **ConnectWise RMM** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | 
| **Integrations** | 8.0 (214 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **ConnectWise RMM** | N/A | N/A |

#### Responses

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 476 |
| **ConnectWise RMM** | 7.7/10 | 15 |

#### Administration

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Screen Sharing** | 8.7 (442 reviews) | 8.9 (14 reviews) | 
| **File Sharing** | 8.4 (438 reviews) | 8.2 (14 reviews) | 
| **Session Recording** | 7.3 (383 reviews) | 7.6 (13 reviews) | 
| **Unattended Remote Access** | 8.9 (446 reviews) | 9.2 (14 reviews) | 
| **Multi - Session Handling** | 8.2 (422 reviews) | 9.4 (14 reviews) | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | 8.6 (14 reviews) | 

#### Maintenance

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Remote Reboot** | 8.9 (443 reviews) | 8.1 (14 reviews) | 
| **Remote Printing** | 7.8 (391 reviews) | 7.1 (14 reviews) | 

#### Communication 

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Text Chat** | Feature Not Available | 8.2 (14 reviews) | 
| **VoIP** | 6.1 (364 reviews) | 5.9 (13 reviews) | 
| **Video Conference Call** | 6.1 (357 reviews) | 6.5 (13 reviews) | 
| **Screen Annotations** | 6.9 (368 reviews) | 7.5 (14 reviews) | 

#### Security

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Data Encryption** | 7.8 (380 reviews) | 8.1 (13 reviews) | 
| **Compliance** | 8.0 (389 reviews) | 7.9 (13 reviews) | 

#### Device Support

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | 6.3 (13 reviews) | 
| **Multi-Platform Support** | 8.2 (397 reviews) | 7.2 (13 reviews) | 
| **Cross-Platform** | 8.2 (393 reviews) | 7.4 (14 reviews) | 

#### Performance

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Reporting** | 8.3 (426 reviews) | 7.2 (13 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 286 |
| **ConnectWise RMM** | 7.5/10 | 8 |

#### Generative AI

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **AI Text Summarization** | 7.2 (281 reviews) | 7.5 (8 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.7/10 | 16 |
| **ConnectWise RMM** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Ticket Status Updates** | 7.9 (11 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.1 (12 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.2 (14 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.9 (11 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ConnectWise RMM** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 232 |
| **ConnectWise RMM** | N/A | N/A |

#### Incident Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (210 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (213 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (206 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (211 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (203 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Dashboards** | 8.6 (211 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (208 reviews) | Not enough data | 
| **Surveys** | 7.8 (201 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Mobile** | 7.4 (207 reviews) | Not enough data | 
| **Self Service** | 8.5 (204 reviews) | Not enough data | 
| **Active Directory** | 8.0 (201 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (197 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ConnectWise RMM** | N/A | N/A |

#### System Control

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 88 |
| **ConnectWise RMM** | 8.3/10 | 6 |

#### Analysis

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Threat Detection** | 8.2 (78 reviews) | 8.7 (5 reviews) | 

#### Platform

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (79 reviews) | 8.7 (5 reviews) | 
| **Remote Access** | 8.9 (83 reviews) | 8.9 (6 reviews) | 
| **ITIL Policy Compliance** | 8.1 (78 reviews) | 8.0 (5 reviews) | 
| **Asset Tracking** | 8.3 (83 reviews) | 8.0 (5 reviews) | 
| **IT Knowledge Management** | 8.5 (82 reviews) | 7.3 (5 reviews) | 

#### Security

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Endpoint Protection** | 8.3 (82 reviews) | 9.0 (5 reviews) | 
| **Patch Management** | 8.9 (85 reviews) | 8.3 (5 reviews) | 
| **Disaster Recovery** | 7.4 (80 reviews) | 6.7 (5 reviews) | 
| **Service Management** | 8.2 (81 reviews) | 8.7 (5 reviews) | 
| **Workflow Management** | 8.1 (78 reviews) | 8.7 (5 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.6 (13 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ConnectWise RMM** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | ConnectWise RMM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring)

**Unique to Atera (7):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)



---
## Reviewer Demographics

### By Company Size

| Segment | Atera | ConnectWise RMM | 
|---|---|---|
| **Small-Business** | 57.8% | 66.7% | 
| **Mid-Market** | 32.1% | 27.0% | 
| **Enterprise** | 10.1% | 6.3% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.9%
- **Computer & Network Security:** 12.1%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.5%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Consulting:** 2.5%
- **Automotive:** 2.4%
- **Construction:** 2.1%
- **Marketing and Advertising:** 2.0%
- **Other:** 36.5%

#### ConnectWise RMM

- **Information Technology and Services:** 58.7%
- **Computer & Network Security:** 19.0%
- **Government Administration:** 3.2%
- **Construction:** 3.2%
- **Computer Networking:** 3.2%
- **Utilities:** 1.6%
- **Security and Investigations:** 1.6%
- **Logistics and Supply Chain:** 1.6%
- **Internet:** 1.6%
- **Facilities Services:** 1.6%
- **Other:** 4.8%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1044 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1102 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)

### Alternatives to ConnectWise RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1044 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1102 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### ConnectWise RMM

- Title: [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) — 1 comment
  > **Top comment:** "Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-connectwise-rmm)