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Compare Aloware and Dialpad Support 
Featured Products
At a Glance
Market Segments
Small-Business (51.2% of reviews)
Mid-Market (55.2% of reviews)
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
$15.00 1 Organizer Month
Aloware
Star Rating
(820)4.1 out of 5
Market Segments
Small-Business (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Browse all 4 pricing plansDialpad Support
Star Rating
(548)4.4 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Support excels in user satisfaction, boasting a higher overall rating compared to Aloware. Users appreciate the AI features and interactive interface, which contribute to a smoother experience when managing calls and emails.
- Users say that Aloware offers robust features that are particularly beneficial for sales teams, highlighting its CRM integration and tools like the Power dialer and SMS sequences. This makes it a strong contender for businesses focused on customer engagement.
- According to verified reviews, Dialpad Support's implementation process is praised for being quick and user-friendly, with many users noting that they had no issues during the onboarding phase. This contrasts with some feedback for Aloware, where users have mentioned challenges in configuration.
- Reviewers mention that Aloware helps businesses connect with customers effortlessly, allowing users to make calls and send messages seamlessly across devices. This versatility is a significant advantage for teams that require flexibility in their communication tools.
- Users highlight Dialpad Support's exceptional customer service, with many noting that support staff are friendly and responsive. This level of support is crucial for users who value quick resolutions to their queries, especially in a fast-paced work environment.
- G2 reviewers indicate that while Aloware has a strong feature set, it may not meet the specific workflow needs of all users, leading to some frustration. In contrast, Dialpad Support's adaptability and ease of use have been frequently commended, making it a more favorable option for a broader range of businesses.
Pricing
Entry-Level Pricing
Aloware
Startup Plan
Starting at $199.00
1 Plan Per Month
Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business!
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
Aloware
Free Trial is available
Dialpad Support
Free Trial is available
Ratings
Meets Requirements
8.4
690
8.9
444
Ease of Use
8.3
704
9.1
453
Ease of Setup
8.4
395
9.0
241
Ease of Admin
8.7
196
8.8
198
Quality of Support
8.5
617
8.8
415
Has the product been a good partner in doing business?
9.0
196
9.1
195
Product Direction (% positive)
8.2
684
9.0
419
Features by Category
Lead Facilitation
7.9
43
7.2
18
7.7
44
7.8
34
7.8
43
7.7
37
7.8
43
8.1
18
Organization
8.1
43
7.7
17
8.2
43
8.0
43
8.0
43
7.9
42
Performance Analysis
7.8
48
8.4
45
8.4
47
8.7
46
Sales Analysis
Feature Not Available
7.4
16
Feature Not Available
7.2
16
Generative AI
Feature Not Available
7.6
16
Feature Not Available
7.8
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
7.0
196
Not enough data
6.8
192
Not enough data
8.3
195
Not enough data
7.5
190
Not enough data
8.1
194
Not enough data
6.6
192
Not enough data
7.3
191
Not enough data
Repeatability and Reportability
7.3
188
Not enough data
7.4
191
Not enough data
7.4
191
Not enough data
6.9
190
Not enough data
6.4
184
Not enough data
AI and Automation
6.8
184
Not enough data
6.5
185
Not enough data
6.6
186
Not enough data
Feature Not Available
Not enough data
6.6
185
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Dialing Options
8.5
191
|
Verified
8.8
30
8.5
185
|
Verified
8.7
28
Not enough data
Not enough data
Agent Tools
8.0
152
|
Verified
8.9
24
7.9
154
|
Verified
7.7
8
8.9
193
|
Verified
9.1
31
Automation
8.1
156
7.2
9
7.9
152
|
Verified
8.5
25
8.0
153
|
Verified
6.2
7
Agentic AI - Auto Dialer
9.0
5
Not enough data
8.7
5
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Agent Performance Management
Not enough data
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Generative AI
Not enough data
8.8
34
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.0
102
Not enough data
8.4
106
Not enough data
7.7
105
Not enough data
7.5
101
Not enough data
7.2
101
Not enough data
7.4
104
Not enough data
7.6
104
Not enough data
7.6
102
Not enough data
SMS Platform
7.6
99
Not enough data
7.6
98
Not enough data
6.7
98
Not enough data
Feature Not Available
Not enough data
6.6
96
Not enough data
7.3
95
Not enough data
Agentic AI - SMS Marketing
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Quality Assurance
8.2
23
Not enough data
8.4
22
Not enough data
8.8
23
Not enough data
Engagement
9.3
23
Not enough data
9.0
23
Not enough data
8.7
21
Not enough data
Performance
8.4
23
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
8.7
307
|
Verified
8.8
151
Feature Not Available
8.3
114
Feature Not Available
Feature Not Available
8.6
299
|
Verified
8.4
130
7.9
243
Feature Not Available
Generative AI
Feature Not Available
8.3
36
Functions
8.1
281
|
Verified
8.9
127
8.0
280
|
Verified
8.6
133
8.3
269
|
Verified
8.4
129
7.5
182
8.1
139
8.2
274
|
Verified
8.5
108
8.0
259
|
Verified
8.6
120
8.1
282
|
Verified
8.5
128
8.4
271
|
Verified
8.6
122
Agentic AI - Contact Center
8.2
10
Not enough data
7.9
8
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
Administrative
8.2
285
|
Verified
8.5
134
8.5
269
|
Verified
8.7
122
8.5
310
|
Verified
8.5
135
8.7
290
|
Verified
8.7
140
8.2
254
Feature Not Available
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Platform
7.4
76
8.0
40
7.5
77
8.8
47
7.5
76
8.6
53
7.7
75
8.7
59
7.6
76
8.9
57
7.5
75
8.5
42
7.7
76
8.7
51
Generative AI
Feature Not Available
8.5
19
Workforce Management
8.3
77
8.9
61
8.0
76
8.7
57
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
75
9.0
64
8.3
76
8.4
60
Platform Basics - VoIP Providers
6.7
11
Not enough data
7.0
11
Not enough data
6.4
11
Not enough data
6.8
11
Not enough data
5.8
11
Not enough data
5.9
11
Not enough data
Basic Communication
8.5
34
Not enough data
5.7
32
Not enough data
7.5
34
Not enough data
Feature Not Available
Not enough data
6.1
31
Not enough data
Feature Not Available
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.2
34
Not enough data
7.1
34
Not enough data
7.0
34
Not enough data
Advanced Features
6.4
31
Not enough data
6.4
30
Not enough data
8.4
31
Not enough data
Agentic AI - Outbound Call Tracking
9.0
5
Not enough data
9.3
5
Not enough data
Calling
9.0
295
|
Verified
9.4
90
8.1
259
|
Verified
8.7
73
8.6
275
|
Verified
9.0
83
8.8
290
|
Verified
8.9
86
Not enough data
Not enough data
Contacts
8.2
286
|
Verified
8.6
81
8.0
276
|
Verified
8.6
79
8.2
272
|
Verified
8.4
72
Insights
8.0
272
|
Verified
8.3
80
8.2
273
|
Verified
8.7
85
8.3
258
|
Verified
8.5
78
7.5
233
7.0
31
7.7
233
6.9
31
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
Aloware and Dialpad Support are categorized as Auto Dialer, Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, and AI Sales Assistant
Unique Categories
Aloware is categorized as Sales Engagement, VoIP Providers, SMS Marketing, and Contact Center Quality Assurance
Dialpad Support is categorized as Conversation Intelligence, Sales Coaching, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.2%
Marketing and Advertising
7.8%
Information Technology and Services
6.0%
Consulting
5.4%
Real Estate
5.4%
Other
64.1%
Financial Services
9.1%
Consumer Services
8.3%
Computer Software
6.8%
Information Technology and Services
4.7%
Construction
4.3%
Other
66.7%
Alternatives
Discussions
What is the maximum contacts I can add on Aloware?
1 Comment
AR
As much as needed. We don't really enforce any limits on contacts or call history. Add away! Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 Comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.
1 Comment
AR
Hi Brian,
Alo has multiple layers of visibility limitations when pulling down recordings, to prevent unauthorized access. Please get in touch with our...Read more
Would I be able to see any time period longer than 365 years for the call history on the Analytics screen?
1 Comment
OC
Hi Austin! You are able to input a custom date range and have it go back as far as three years in Analytics. If you need further assistance, feel free to...Read more
What kind of improvements can I see regarding management of accounts?
1 Comment
OC
Hi Joseph! Do you need to reach out to our Dialpad support team? If so, the quickest way to do that is by filling out a request here:...Read more
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