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Compare Alida and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Enterprise (61.9% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Alida
Star Rating
(128)4.4 out of 5
Market Segments
Enterprise (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AlidaQualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Alida excels in customer support, with users highlighting the platform's outstanding tech support and commitment to continuous improvement. Many appreciate the ease of use and the comprehensive suite of tools that facilitate faster and more cost-effective research execution.
- Users say that Qualtrics Customer Experience shines in its dashboard and reporting capabilities, which provide clear, actionable insights. Reviewers find it easy to capture customer feedback from various channels, making it a versatile choice for organizations looking to streamline their data collection processes.
- According to verified reviews, Alida's ease of setup is a significant advantage, with users praising the intuitive onboarding process that allows for quick implementation. This is particularly beneficial for teams that need to get up and running without extensive training.
- Reviewers mention that while Qualtrics offers a wide range of features, some users feel overwhelmed by the number of options available. However, they appreciate that there are multiple ways to achieve similar outcomes, which can be advantageous for teams with diverse needs.
- G2 reviewers highlight that Alida has a strong focus on panel management, making it easier for users to manage their research panels effectively. This feature, combined with the platform's ongoing updates, keeps users engaged and satisfied with their experience.
- Users report that while Qualtrics has a slightly lower overall satisfaction score, its Net Promoter Score indicates a strong likelihood of users recommending the platform. This suggests that despite some challenges, many find value in its capabilities and are willing to advocate for it.
Pricing
Entry-Level Pricing
Alida
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Alida
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.3
110
8.6
598
Ease of Use
8.3
111
8.4
600
Ease of Setup
8.6
67
7.6
357
Ease of Admin
8.6
62
7.9
349
Quality of Support
9.1
110
8.5
567
Has the product been a good partner in doing business?
9.1
65
8.5
341
Product Direction (% positive)
8.9
109
8.6
575
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Response Methods
9.1
33
Not enough data
6.2
27
Not enough data
5.7
27
Not enough data
7.0
28
Not enough data
8.2
30
Not enough data
Participant Selection
6.1
27
Not enough data
4.4
24
Not enough data
5.2
25
Not enough data
6.6
28
Not enough data
Insights
8.0
30
Not enough data
6.1
28
Not enough data
6.0
27
Not enough data
Generative AI
4.0
27
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
37
9.1
111
8.3
30
8.8
108
7.6
30
8.8
105
4.6
30
7.7
61
Customization
7.6
35
8.4
95
6.3
27
8.4
101
7.6
32
8.6
95
6.9
25
8.4
92
Generative AI
Feature Not Available
8.3
11
4.8
21
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.4
117
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
95
Not enough data
9.0
120
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alida and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Alida is categorized as User Research
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Alida
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
11.9%
Hospital & Health Care
10.3%
Market Research
7.1%
Utilities
6.3%
Broadcast Media
5.6%
Other
58.7%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
What does Alida do?
1 Comment
DG
Alida provides a customer experience management platform and partners with us to ensure we're engaging with and listening to our customers. They've recently...Read more
Alida has no more discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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