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At a Glance
Market Segments
Enterprise (44.4% of reviews)
Mid-Market (54.1% of reviews)
Entry-Level Pricing
No pricing available
Free 10000 Sessions Per Month
Alchemer Digital
Star Rating
(194)4.3 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Alchemer DigitalHeap
Star Rating
(1,094)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Click Tracking with a score of 9.4, allowing for detailed insights into user interactions, while Alchemer Mobile's tracking features, although solid, score lower at 8.3 for Engagement.
- Reviewers mention that Heap's Standard Event Tracking is highly praised, achieving a score of 9.0, which enables users to easily monitor specific actions, whereas Alchemer Mobile's Survey Deployment feature, scoring 9.1, is noted for its effectiveness in gathering user feedback.
- G2 users highlight that Heap's Dynamic Segmentation feature, rated at 9.2, provides powerful tools for targeting specific user groups, while Alchemer Mobile's segmentation capabilities, although effective, score slightly lower at 8.4.
- Users on G2 report that Heap's Real-Time Reporting feature, scoring 8.6, is crucial for immediate insights, while Alchemer Mobile's Real-Time Analysis feature, rated at 9.4, is particularly strong for users needing instant feedback on survey results.
- Reviewers say that Heap's Frustration Tracking feature, with a score of 9.0, is invaluable for identifying user pain points, while Alchemer Mobile's Feedback Collection feature, scoring 9.0, is noted for its user-friendly interface and effectiveness in gathering insights.
- Users report that Heap's Account-Level Analytics feature, rated at 8.3, provides a comprehensive view of user behavior across accounts, while Alchemer Mobile's API / Integrations feature, scoring 8.4, is praised for its flexibility in connecting with other tools.
Pricing
Entry-Level Pricing
Alchemer Digital
No pricing availableHeap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Free Trial
Alchemer Digital
Free Trial is available
Heap
Free Trial is available
Ratings
Meets Requirements
8.5
150
8.6
856
Ease of Use
8.6
149
8.1
865
Ease of Setup
8.0
91
8.5
313
Ease of Admin
8.2
97
8.6
317
Quality of Support
8.8
138
8.7
679
Has the product been a good partner in doing business?
8.8
94
8.8
299
Product Direction (% positive)
7.7
144
8.7
794
Features by Category
Metrics
Not enough data
8.6
397
Not enough data
8.4
365
Not enough data
8.3
327
Not enough data
9.0
398
Not enough data
8.8
391
Not enough data
8.0
305
Not enough data
8.1
279
Not enough data
8.7
347
Not enough data
8.7
368
Reporting
Not enough data
8.6
365
Not enough data
8.0
293
Not enough data
8.7
330
Not enough data
8.3
358
Not enough data
8.2
205
Not enough data
8.4
225
Not enough data
8.3
375
Other
Not enough data
8.4
339
Not enough data
8.0
185
Not enough data
7.6
192
Not enough data
8.2
214
Not enough data
8.1
149
Not enough data
8.0
45
Not enough data
7.9
47
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
User Identification
Not enough data
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Tracking & Reporting
Not enough data
8.6
102
Not enough data
8.4
93
Feature Not Available
8.1
80
Not enough data
8.1
97
Feature Not Available
8.2
96
Not enough data
8.4
90
Metrics
Not enough data
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
User Behavior
Not enough data
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
A/B Testing
Not enough data
9.1
52
Not enough data
8.9
24
Not enough data
9.3
61
Not enough data
9.3
44
Visitor Information
Not enough data
9.3
66
Not enough data
8.9
61
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
Not enough data
8.3
300
Not enough data
8.7
358
Not enough data
8.5
327
Not enough data
8.7
351
Not enough data
7.9
105
Not enough data
8.4
223
Not enough data
7.8
92
Not enough data
8.3
254
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Administration
Not enough data
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.2
30
Not enough data
9.2
31
Platform Data
Not enough data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Platform Additional Functionality
Not enough data
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.4
62
8.7
18
8.6
67
|
Verified
9.1
23
8.8
69
|
Verified
9.0
26
8.7
63
|
Verified
9.3
25
Process Management
8.4
66
|
Verified
9.1
23
8.2
60
9.1
23
8.6
59
|
Verified
9.4
26
8.6
53
9.3
25
System Management
8.7
54
9.4
20
8.9
49
|
Verified
9.3
14
Metrics
Not enough data
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Variation Testing
Feature Not Available
8.5
37
7.9
34
Feature Not Available
Feature Not Available
8.7
45
7.8
40
8.6
45
Feature Not Available
8.3
43
Feature Not Available
8.2
29
Reporting
8.2
64
8.4
64
8.4
79
8.2
65
Personalization
8.5
71
Feature Not Available
8.3
65
Feature Not Available
8.3
36
8.3
38
Administration
8.3
67
8.1
52
8.1
61
7.8
15
8.6
77
8.5
62
8.7
74
8.9
63
Categories
Categories
Shared Categories
Alchemer Digital and Heap are categorized as Mobile App Optimization, Enterprise Feedback Management, and Mobile App Analytics
Unique Categories
Alchemer Digital has no unique categories
Heap is categorized as E-Commerce Analytics, Product Analytics, Session Replay, Digital Analytics, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Alchemer Digital
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
9.4%
Financial Services
7.8%
Information Technology and Services
6.7%
Computer Software
6.7%
Entertainment
6.1%
Other
63.3%
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.1%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.4%
Discussions
Is there a way to identify the name of the member who filled out the survey? Can we respond?
4 Comments
AR
Yes, you can pass custom data and filter out who has responded and revert back.Read more
Will it ever be implemented for OTT?
1 Comment
RD
Not sure, I'm using it for iOS but I heard it might be extended to Apple TV as well. Read more
Alchemer Digital has no more discussions with answers
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
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