Compare Alchemer Feedback Platform and Qualtrics Customer Experience
At a Glance
Market Segments
Mid-Market (36.9% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Alchemer Feedback Platform
Star Rating
(196)4.5 out of 5
Market Segments
Mid-Market (36.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Learn more about Alchemer Feedback Platform
Qualtrics Customer Experience
Star Rating
(750)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing a comprehensive dashboard that integrates feedback from various channels, making it easier for users to derive actionable insights. Users appreciate the platform's ability to collect data from emails, surveys, SMS, and social media, which enhances their decision-making process.
- Users say Alchemer Feedback Platform stands out for its user-friendly interface, particularly for non-technical team members. Reviewers highlight the platform's simple navigation and the ability to implement features like skip logic, which makes it practical for frequent use without overwhelming users.
- According to verified reviews, Qualtrics Customer Experience has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. The variety of options available for accomplishing tasks is frequently mentioned, allowing users to find solutions that fit their specific needs.
- Reviewers mention that Alchemer Feedback Platform offers robust customer support, which is noted as fast and solution-oriented. This responsiveness is crucial for users who need quick assistance while navigating the platform's features.
- G2 reviewers highlight that while Qualtrics Customer Experience has a strong market presence, it has fewer recent reviews compared to Alchemer, which may suggest a need for more current user feedback to assess ongoing performance and satisfaction.
- Users report that both platforms have their strengths, but Qualtrics shines in its advanced analytics capabilities, while Alchemer is praised for its ease of setup and implementation, making it a solid choice for organizations looking for a straightforward feedback solution.
Pricing
Entry-Level Pricing
Alchemer Feedback Platform
Business Platform
Contact Us
Per Year
Alchemer’s platform empowers you to do more with feedback. Capture actionable feedback across surveys, websites, apps, and third-party channels – ensuring you never miss a critical moment or customer insight. Integrate feedback with 400+ business systems and automate workflows to trigger real-time actions, empowering your teams to respond instantly and close the loop. Transform feedback data into clear, actionable insights with AI-powered analysis, intuitive dashboards, and robust reporting tools to make an impact on your goals.
- Omnichannel feedback management
- Dashboards & reporting
- AI feedback analysis
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Alchemer Feedback Platform
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.0
181
8.6
601
Ease of Use
8.8
181
8.4
604
Ease of Setup
8.8
101
7.6
361
Ease of Admin
8.8
97
7.9
349
Quality of Support
8.7
153
8.5
568
Has the product been a good partner in doing business?
8.9
92
8.5
341
Product Direction (% positive)
7.9
178
8.6
578
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
37
Not enough data
8.8
36
Not enough data
8.4
38
Engagement
Not enough data
8.4
39
Not enough data
8.8
39
Not enough data
8.7
35
Performance
Not enough data
8.7
34
Not enough data
9.3
35
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.3
12
9.1
111
8.9
9
8.9
109
8.6
7
8.8
105
4.3
5
7.7
60
Customization
8.5
9
8.4
94
6.4
7
8.4
101
7.7
8
8.6
94
6.5
8
8.4
91
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
92
Not enough data
8.6
99
Not enough data
8.3
118
Feedback Analysis
Not enough data
8.3
102
Not enough data
8.3
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
94
Not enough data
9.0
121
Not enough data
8.4
82
Not enough data
8.7
85
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
45
Predictions
Not enough data
8.9
44
Not enough data
8.7
45
Not enough data
Feature Not Available
Not enough data
8.4
44
Not enough data
8.9
46
Not enough data
8.7
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alchemer Feedback Platform and Qualtrics Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Alchemer Feedback Platform is categorized as Consumer Insights Platforms
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Alchemer Feedback Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
6.2%
Market Research
6.2%
Higher Education
6.2%
Research
6.2%
Non-Profit Organization Management
5.6%
Other
69.7%
Information Technology and Services
10.4%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.8%
Alternatives
Discussions
What is Alchemer EFM used for?
1 Comment
KS
It is used to collect, analyze, and act on customer and employee feedback to improve experience (CX/EX), loyalty, and retention.Read more
Alchemer Feedback Platform has no more discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
EA
@shawnwigg on Twitter is an excellent resource on this use caseRead more
What does qualtrics software do?
1 Comment
AK
It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data.
Provides the summary for next...Read more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more