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Compare Airtable and Zendesk for Customer Service 
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At a Glance
Market Segments
Small-Business (61.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$0.00
$19.00 1 user per month billed annually
Airtable
Star Rating
(3,143)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,659)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in ticket management with its robust features like automated ticket routing and customizable workflows, but some find its interface less intuitive compared to Airtable's user-friendly design.
- Reviewers mention that Airtable's flexibility in creating custom databases and its visual project management tools, such as Kanban views, make it a favorite among small businesses, while Zendesk is more tailored for mid-market companies with its comprehensive customer support features.
- G2 users highlight that both platforms offer quality support, but Zendesk Support Suite's support is often seen as more specialized for customer service needs, while Airtable's support is praised for its responsiveness and helpfulness across various use cases.
- Users on G2 report that Airtable's ease of setup is a significant advantage, with many appreciating its quick onboarding process, whereas Zendesk Support Suite can require more time to configure due to its extensive features.
- Reviewers say that while both products meet user requirements effectively, Airtable scores slightly higher in user satisfaction, particularly for its collaborative features and integration capabilities with other tools.
- Users mention that Zendesk Support Suite's pricing starts at $19.00, which some find steep for smaller teams, while Airtable offers a free tier that allows users to explore its capabilities without financial commitment, making it more accessible for startups.
Pricing
Entry-Level Pricing
Airtable
Free
$0.00
For individuals or very small teams just getting started with Airtable
- Unlimited bases
- 1,000 records per base
- 1 GB of attachments per base
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Airtable
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
2,452
8.6
5,116
Ease of Use
8.7
2,481
8.6
5,160
Ease of Setup
8.4
1,479
8.0
3,184
Ease of Admin
8.7
1,169
8.2
3,073
Quality of Support
8.4
1,845
8.4
4,794
Has the product been a good partner in doing business?
8.9
1,053
8.4
2,999
Product Direction (% positive)
9.0
2,328
8.0
4,770
Features by Category
Ticket and Case Management
Not enough data
8.8
2550
|
Verified
Not enough data
8.7
2565
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2309
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Tasks
8.6
1182
|
Verified
Not enough data
8.5
1163
|
Verified
Not enough data
8.4
1164
|
Verified
Not enough data
8.3
1146
|
Verified
Not enough data
7.8
1086
|
Verified
Not enough data
7.7
1061
|
Verified
Not enough data
8.1
1141
|
Verified
Not enough data
7.8
1063
|
Verified
Not enough data
Projects
8.4
1123
|
Verified
Not enough data
8.2
1068
|
Verified
Not enough data
7.7
994
|
Verified
Not enough data
8.2
1104
|
Verified
Not enough data
9.0
1167
|
Verified
Not enough data
7.3
638
Not enough data
7.6
636
Not enough data
7.9
1080
|
Verified
Not enough data
6.9
604
Not enough data
7.1
623
Not enough data
7.5
955
|
Verified
Not enough data
Resource Management
7.8
965
|
Verified
Not enough data
7.3
617
Not enough data
7.9
1014
|
Verified
Not enough data
Project Monitoring
7.9
944
|
Verified
Not enough data
7.7
953
|
Verified
Not enough data
8.3
1042
|
Verified
Not enough data
Generative AI
5.7
503
Not enough data
5.8
501
Not enough data
Agentic AI - Project Management
6.8
78
Not enough data
6.9
78
Not enough data
7.2
79
Not enough data
7.0
75
Not enough data
6.8
75
Not enough data
6.9
74
Not enough data
6.9
75
Not enough data
Analytics
8.0
401
Not enough data
Execution
8.9
446
Not enough data
8.9
451
Not enough data
8.9
447
Not enough data
Roadmapping
8.2
420
Not enough data
8.4
417
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Task Creation
8.9
906
Not enough data
8.8
886
Not enough data
8.5
877
Not enough data
8.1
795
Not enough data
Task Management
8.8
884
Not enough data
8.6
866
Not enough data
8.1
804
Not enough data
8.2
802
Not enough data
Generative AI
5.8
392
Not enough data
5.9
391
Not enough data
Responses
9.7
6
8.3
63
9.4
6
8.6
68
8.6
6
8.2
68
Automation - AI Agents
10.0
6
7.6
26
9.7
6
7.8
26
9.7
6
7.7
26
9.7
6
7.7
26
10.0
6
7.9
26
Platform
9.7
6
8.3
68
10.0
6
8.3
66
9.7
6
8.4
63
Autonomy - AI Agents
9.7
6
7.9
25
9.7
6
7.6
26
9.7
6
7.5
26
9.7
6
7.6
26
Generative AI
9.7
6
7.8
32
9.7
6
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Generation and Interpretation - AI App Builder
8.9
11
Not enough data
9.4
11
Not enough data
9.2
11
Not enough data
9.7
11
Not enough data
Generated Application Quality - AI App Builder
9.1
11
Not enough data
9.2
10
Not enough data
9.5
11
Not enough data
9.7
11
Not enough data
User Interface Design
8.3
310
Not enough data
7.6
447
|
Verified
Not enough data
7.8
461
|
Verified
Not enough data
8.4
481
|
Verified
Not enough data
Data Control
8.5
470
|
Verified
Not enough data
8.6
481
|
Verified
Not enough data
8.5
456
|
Verified
Not enough data
Publishing
8.2
444
|
Verified
Not enough data
8.3
461
|
Verified
Not enough data
8.4
423
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.3
22
Not enough data
7.9
22
Not enough data
8.2
21
Not enough data
Communication
7.0
203
Not enough data
7.1
203
Not enough data
7.2
200
Not enough data
Planning
7.2
194
Not enough data
8.0
199
Not enough data
7.9
196
Not enough data
8.1
200
Not enough data
7.0
183
Not enough data
Workflow Management
7.0
195
Not enough data
8.1
197
Not enough data
7.2
191
Not enough data
7.0
187
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Airtable and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
Airtable is categorized as Strategy and Innovation Roadmapping Tools, Product Management, No-Code Development Platforms, Task Management, Project Management, and AI App Builder
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Airtable
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.3%
Marketing and Advertising
8.6%
Computer Software
7.0%
Higher Education
5.8%
Information Technology and Services
5.7%
Other
63.7%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What is Airtable used for?
7 Comments
DR
Airtable is a general-purpose database, automation, and internal app platform. As a general purpose tool it is very flexible for a wide variety of purposes....Read more
How much does Airtable enterprise cost?
4 Comments
EL
Minimum $8k per conversations circa 2021-2022. Pricing may be subject to change since that time.Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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