Compare Airtable and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (61.0% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$0.00
$19.00 1 user per month billed annually
Airtable
Star Rating
(3,218)4.6 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,786)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing fast and efficient support, with users highlighting the clear communication during escalations and the smooth handoff process. This makes it a strong choice for businesses that prioritize customer interaction.
- Users say Airtable stands out for its flexibility and dynamic capabilities, allowing users to create customized solutions tailored to their needs. The AI functionality is particularly praised for assisting those who may not be as familiar with building components, making it accessible for a wider audience.
- Reviewers mention that while Zendesk has a solid reputation for ease of use, Airtable slightly edges it out with a more intuitive interface that supports various views like grids, Kanban boards, and calendars. This versatility helps different stakeholders visualize data in ways that suit their preferences.
- According to verified reviews, both platforms offer robust support, but Zendesk's users appreciate the dedicated solutions it provides, which can be crucial for businesses needing reliable customer service tools. However, Airtable's support is also noted for its quality, maintaining a strong balance in this area.
- G2 reviewers highlight that while Zendesk is well-suited for mid-market businesses, Airtable's appeal to small businesses is evident, with users enjoying its cost-effective entry-level pricing and the ability to scale as their needs grow, making it a great option for startups and smaller teams.
- Users report that both products have their strengths in implementation, but Airtable's ease of setup is particularly noted, with users finding it straightforward to get started without extensive training, which can be a significant advantage for teams looking to hit the ground running.
Pricing
Entry-Level Pricing
Airtable
Free
$0.00
For individuals or very small teams just getting started with Airtable
- Unlimited bases
- 1,000 records per base
- 1 GB of attachments per base
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Airtable
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
2,505
8.6
5,169
Ease of Use
8.7
2,537
8.6
5,269
Ease of Setup
8.4
1,525
8.0
3,236
Ease of Admin
8.7
1,182
8.2
3,105
Quality of Support
8.4
1,889
8.4
4,898
Has the product been a good partner in doing business?
8.9
1,065
8.4
3,029
Product Direction (% positive)
9.0
2,382
8.0
4,824
Features by Category
Ticket and Case Management
Not enough data
8.8
2577
|
Verified
Not enough data
8.7
2603
|
Verified
Not enough data
8.5
2530
|
Verified
Not enough data
8.4
2364
|
Verified
Not enough data
8.2
1930
|
Verified
Not enough data
8.4
2407
|
Verified
Not enough data
8.6
2406
|
Verified
Not enough data
8.3
1862
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2066
|
Verified
Not enough data
8.8
2327
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1322
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1761
|
Verified
Not enough data
7.9
2364
|
Verified
Not enough data
8.0
2416
|
Verified
Tasks
8.6
1203
|
Verified
Not enough data
8.5
1181
|
Verified
Not enough data
8.4
1179
|
Verified
Not enough data
8.3
1163
|
Verified
Not enough data
7.8
1100
|
Verified
Not enough data
7.7
1075
|
Verified
Not enough data
8.1
1155
|
Verified
Not enough data
7.8
1077
|
Verified
Not enough data
Projects
8.4
1142
|
Verified
Not enough data
8.2
1081
|
Verified
Not enough data
7.7
1006
|
Verified
Not enough data
8.2
1119
|
Verified
Not enough data
9.0
1203
|
Verified
Not enough data
7.3
652
Not enough data
7.6
651
Not enough data
7.9
1094
|
Verified
Not enough data
6.9
617
Not enough data
7.1
637
Not enough data
7.6
967
|
Verified
Not enough data
Resource Management
7.8
978
|
Verified
Not enough data
7.3
631
Not enough data
7.9
1026
|
Verified
Not enough data
Project Monitoring
7.9
956
|
Verified
Not enough data
7.8
966
|
Verified
Not enough data
8.3
1065
|
Verified
Not enough data
Generative AI
5.8
518
Not enough data
5.9
517
Not enough data
Agentic AI - Project Management
7.1
91
Not enough data
7.1
91
Not enough data
7.6
105
Not enough data
7.2
88
Not enough data
7.1
88
Not enough data
7.1
87
Not enough data
7.2
88
Not enough data
Analytics
8.0
408
Not enough data
Execution
8.9
456
Not enough data
8.9
458
Not enough data
8.9
454
Not enough data
Roadmapping
8.2
428
Not enough data
8.4
423
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Task Creation
8.9
921
Not enough data
8.8
899
Not enough data
8.5
889
Not enough data
8.1
807
Not enough data
Task Management
8.8
896
Not enough data
8.6
880
Not enough data
8.1
816
Not enough data
8.2
814
Not enough data
Generative AI
5.9
404
Not enough data
6.0
403
Not enough data
Responses
9.8
11
8.2
62
9.8
11
8.6
69
9.2
11
8.2
68
Automation - AI Agents
10.0
11
7.4
25
9.8
11
7.7
25
9.8
11
7.5
25
9.8
11
7.5
25
10.0
11
7.8
25
Platform
9.8
11
8.2
67
10.0
12
8.2
65
9.7
12
8.4
62
Autonomy - AI Agents
9.8
11
7.8
24
9.8
11
7.4
25
9.8
11
7.4
26
9.8
11
7.5
26
Generative AI
9.9
12
7.6
31
9.9
12
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
962
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
825
|
Verified
Not enough data
8.3
845
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Generation and Interpretation - AI App Builder
9.0
16
Not enough data
9.6
16
Not enough data
9.5
16
Not enough data
9.8
16
Not enough data
Generated Application Quality - AI App Builder
9.4
16
Not enough data
9.0
15
Not enough data
9.7
16
Not enough data
9.8
17
Not enough data
User Interface Design
8.3
315
Not enough data
7.6
453
|
Verified
Not enough data
7.8
467
|
Verified
Not enough data
8.4
489
|
Verified
Not enough data
Data Control
8.5
474
|
Verified
Not enough data
8.6
485
|
Verified
Not enough data
8.5
460
|
Verified
Not enough data
Publishing
8.2
448
|
Verified
Not enough data
8.3
465
|
Verified
Not enough data
8.4
428
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
7.9
26
Not enough data
8.0
27
Not enough data
7.9
25
Not enough data
Communication
7.1
214
Not enough data
7.2
213
Not enough data
7.3
211
Not enough data
Planning
7.3
205
Not enough data
8.0
210
Not enough data
7.9
207
Not enough data
8.2
213
Not enough data
7.1
194
Not enough data
Workflow Management
7.1
205
Not enough data
8.2
209
Not enough data
7.3
202
Not enough data
7.1
198
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Airtable and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
Airtable is categorized as Strategy and Innovation Roadmapping Tools, Product Management, No-Code Development Platforms, Task Management, Project Management, and AI App Builder
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Airtable
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.2%
Marketing and Advertising
8.6%
Computer Software
6.8%
Information Technology and Services
6.0%
Higher Education
5.7%
Other
63.7%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
What is Airtable used for?
7 Comments
DR
Airtable is a general-purpose database, automation, and internal app platform. As a general purpose tool it is very flexible for a wide variety of purposes....Read more
How much does Airtable enterprise cost?
4 Comments
EL
Minimum $8k per conversations circa 2021-2022. Pricing may be subject to change since that time.Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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