Compare Airtable and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (61.1% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$0.00
$19.00 1 user per month billed annually
Airtable
Star Rating
(3,254)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,817)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users appreciating its minimalist design and user-friendly interface. This makes it easier to respond to tickets and emails efficiently, enhancing overall customer satisfaction.
- Users say Airtable stands out for its ease of use and quick implementation, with many finding it a versatile tool for tracking tasks and managing data. Its integration capabilities with platforms like Google tools and Slack are frequently highlighted, making it a favorite for those looking to automate workflows.
- Reviewers mention that while Zendesk for Customer Service is a powerful tool for customer support, some users face challenges in customizing it to fit their specific workflows. This can lead to configuration difficulties, which may hinder its effectiveness for certain teams.
- According to verified reviews, Airtable is praised for its ability to function as both a database and an app builder, allowing users to model real operational workflows. This flexibility is particularly beneficial for businesses looking to streamline processes like partner onboarding and API-driven tasks.
- G2 reviewers highlight that both products offer solid support, but Airtable's customer service is noted for being particularly responsive. Users appreciate the quick assistance they receive, which can be crucial for teams needing immediate help with their projects.
- Users report that while Zendesk for Customer Service has a strong focus on customer interaction, Airtable's advanced features for data management and automation often give it an edge in operational efficiency. This makes Airtable a preferred choice for businesses that prioritize data handling alongside customer service.
Pricing
Entry-Level Pricing
Airtable
Free
$0.00
For individuals or very small teams just getting started with Airtable
- Unlimited bases
- 1,000 records per base
- 1 GB of attachments per base
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Airtable
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
2,520
8.6
5,189
Ease of Use
8.7
2,550
8.6
5,297
Ease of Setup
8.4
1,536
8.0
3,254
Ease of Admin
8.7
1,198
8.2
3,123
Quality of Support
8.4
1,900
8.4
4,924
Has the product been a good partner in doing business?
8.9
1,080
8.4
3,046
Product Direction (% positive)
9.0
2,395
8.0
4,842
Features by Category
Ticket and Case Management
Not enough data
8.8
2583
|
Verified
Not enough data
8.7
2611
|
Verified
Not enough data
8.5
2539
|
Verified
Not enough data
8.4
2371
|
Verified
Not enough data
8.2
1933
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1866
|
Verified
Generative AI
Not enough data
7.6
388
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2333
|
Verified
Not enough data
8.4
1748
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1780
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2369
|
Verified
Not enough data
8.0
2419
|
Verified
Tasks
8.6
1201
|
Verified
Not enough data
8.5
1180
|
Verified
Not enough data
8.4
1178
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
7.8
1097
|
Verified
Not enough data
7.7
1071
|
Verified
Not enough data
8.1
1153
|
Verified
Not enough data
7.8
1074
|
Verified
Not enough data
Projects
8.4
1140
|
Verified
Not enough data
8.2
1078
|
Verified
Not enough data
7.7
1003
|
Verified
Not enough data
8.2
1116
|
Verified
Not enough data
9.0
1201
|
Verified
Not enough data
7.3
649
Not enough data
7.6
647
Not enough data
7.9
1092
|
Verified
Not enough data
6.9
614
Not enough data
7.1
635
Not enough data
7.6
964
|
Verified
Not enough data
Resource Management
7.8
975
|
Verified
Not enough data
7.3
628
Not enough data
7.9
1024
|
Verified
Not enough data
Project Monitoring
7.9
954
|
Verified
Not enough data
7.8
964
|
Verified
Not enough data
8.3
1066
|
Verified
Not enough data
Generative AI
5.8
515
Not enough data
5.9
514
Not enough data
Agentic AI - Project Management
7.0
89
Not enough data
7.0
89
Not enough data
7.6
108
Not enough data
7.1
86
Not enough data
7.1
86
Not enough data
7.0
85
Not enough data
7.1
86
Not enough data
Analytics
8.0
408
Not enough data
Execution
8.9
456
Not enough data
8.9
458
Not enough data
8.9
454
Not enough data
Roadmapping
8.2
428
Not enough data
8.4
423
Not enough data
Usability
Not enough data
8.3
664
Not enough data
8.3
660
Not enough data
8.4
633
Reporting
Not enough data
8.3
586
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Task Creation
8.9
919
Not enough data
8.8
896
Not enough data
8.5
886
Not enough data
8.1
804
Not enough data
Task Management
8.7
893
Not enough data
8.6
877
Not enough data
8.1
813
Not enough data
8.2
811
Not enough data
Generative AI
5.8
401
Not enough data
6.0
400
Not enough data
Responses
9.8
10
8.2
62
9.8
10
8.6
69
9.2
10
8.2
68
Automation - AI Agents
10.0
10
7.4
25
9.8
10
7.7
25
9.8
10
7.5
25
9.8
10
7.5
25
10.0
10
7.8
25
Platform
9.8
10
8.2
67
10.0
12
8.2
65
9.7
11
8.4
62
Autonomy - AI Agents
9.8
10
7.8
24
9.8
10
7.4
25
9.8
11
7.4
26
9.8
11
7.5
26
Generative AI
9.8
11
7.6
31
9.8
11
8.1
30
Responses
Not enough data
8.1
465
Not enough data
8.1
463
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Platform
Not enough data
8.6
469
Not enough data
8.3
468
Not enough data
8.3
462
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
715
Not enough data
8.2
682
Not enough data
8.2
747
Support Automation
Not enough data
8.1
712
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
82
Not enough data
7.5
76
Not enough data
8.1
84
Automation
Not enough data
8.0
84
Not enough data
8.2
82
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1780
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Generation and Interpretation - AI App Builder
9.0
15
Not enough data
9.6
16
Not enough data
9.4
15
Not enough data
9.8
15
Not enough data
Generated Application Quality - AI App Builder
9.3
15
Not enough data
8.9
14
Not enough data
9.7
15
Not enough data
9.8
17
Not enough data
User Interface Design
8.3
314
Not enough data
7.6
451
|
Verified
Not enough data
7.8
465
|
Verified
Not enough data
8.5
488
|
Verified
Not enough data
Data Control
8.4
474
|
Verified
Not enough data
8.6
485
|
Verified
Not enough data
8.5
458
|
Verified
Not enough data
Publishing
8.2
448
|
Verified
Not enough data
8.3
465
|
Verified
Not enough data
8.4
426
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.0
24
Not enough data
8.0
25
Not enough data
8.0
23
Not enough data
Communication
7.0
211
Not enough data
7.2
210
Not enough data
7.2
208
Not enough data
Planning
7.3
202
Not enough data
8.0
207
Not enough data
7.9
204
Not enough data
8.2
211
Not enough data
7.1
191
Not enough data
Workflow Management
7.0
202
Not enough data
8.2
207
Not enough data
7.3
199
Not enough data
7.1
195
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Airtable and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
Airtable is categorized as Strategy and Innovation Roadmapping Tools, Product Management, No-Code Development Platforms, Task Management, Project Management, and AI App Builder
Zendesk for Customer Service is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Airtable
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.2%
Marketing and Advertising
8.5%
Computer Software
6.9%
Information Technology and Services
6.2%
Higher Education
5.7%
Other
63.5%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
What is Airtable used for?
7 Comments
SJ
Real estate transaction and recruiting tracking. Also social media and onboarding tasklists. Kind of an SOP all together.Read more
How much does Airtable enterprise cost?
4 Comments
EL
Minimum $8k per conversations circa 2021-2022. Pricing may be subject to change since that time.Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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