Compare Salesforce Service Cloud Software and Airtable 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$0.00
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansAirtable
Star Rating
(3,220)4.6 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansAgentforce Service (formerly Salesforce Service Cloud) vs Airtable
When assessing the two solutions, reviewers found Airtable easier to use, set up, and administer. Reviewers also preferred doing business with Airtable overall.
- Reviewers felt that Airtable meets the needs of their business better than Agentforce Service (formerly Salesforce Service Cloud).
- When comparing quality of ongoing product support, reviewers felt that Airtable is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Airtable over Agentforce Service (formerly Salesforce Service Cloud).
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Airtable
Free
$0.00
For individuals or very small teams just getting started with Airtable
- Unlimited bases
- 1,000 records per base
- 1 GB of attachments per base
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Airtable
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
8.8
2,506
Ease of Use
8.4
5,383
8.7
2,538
Ease of Setup
7.9
4,139
8.4
1,526
Ease of Admin
8.2
1,536
8.7
1,182
Quality of Support
8.3
2,573
8.4
1,890
Has the product been a good partner in doing business?
8.7
1,517
8.9
1,065
Product Direction (% positive)
8.3
2,753
9.0
2,383
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1249
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1047
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
852
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
Tasks
Not enough data
8.6
1204
|
Verified
Not enough data
8.5
1182
|
Verified
Not enough data
8.4
1180
|
Verified
Not enough data
8.3
1163
|
Verified
Not enough data
7.8
1100
|
Verified
Not enough data
7.7
1075
|
Verified
Not enough data
8.1
1155
|
Verified
Not enough data
7.8
1077
|
Verified
Projects
Not enough data
8.4
1142
|
Verified
Not enough data
8.2
1081
|
Verified
Not enough data
7.7
1006
|
Verified
Not enough data
8.2
1119
|
Verified
Not enough data
9.0
1203
|
Verified
Not enough data
7.3
652
Not enough data
7.6
651
Not enough data
7.9
1094
|
Verified
Not enough data
6.9
617
Not enough data
7.1
637
Not enough data
7.6
967
|
Verified
Resource Management
Not enough data
7.8
978
|
Verified
Not enough data
7.3
631
Not enough data
7.9
1026
|
Verified
Project Monitoring
Not enough data
7.9
956
|
Verified
Not enough data
7.8
966
|
Verified
Not enough data
8.3
1065
|
Verified
Generative AI
Not enough data
5.8
518
Not enough data
5.9
517
Agentic AI - Project Management
Not enough data
7.1
91
Not enough data
7.1
91
Not enough data
7.6
106
Not enough data
7.2
88
Not enough data
7.1
88
Not enough data
7.1
87
Not enough data
7.2
88
Analytics
Not enough data
8.0
408
Execution
Not enough data
8.9
456
Not enough data
8.9
458
Not enough data
8.9
454
Roadmapping
Not enough data
8.2
428
Not enough data
8.4
423
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Task Creation
Not enough data
8.9
921
Not enough data
8.8
899
Not enough data
8.5
889
Not enough data
8.1
807
Task Management
Not enough data
8.8
896
Not enough data
8.6
880
Not enough data
8.1
816
Not enough data
8.2
814
Generative AI
Not enough data
5.9
404
Not enough data
6.0
403
Responses
Not enough data
9.8
11
Not enough data
9.8
11
Not enough data
9.2
11
Automation - AI Agents
Not enough data
10.0
11
Not enough data
9.8
11
Not enough data
9.8
11
Not enough data
9.8
11
Not enough data
10.0
11
Platform
Not enough data
9.8
11
Not enough data
10.0
12
Not enough data
9.7
12
Autonomy - AI Agents
Not enough data
9.8
11
Not enough data
9.8
11
Not enough data
9.8
11
Not enough data
9.8
11
Generative AI
Not enough data
9.9
12
Not enough data
9.9
12
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
819
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Generation and Interpretation - AI App Builder
Not enough data
9.0
16
Not enough data
9.6
16
Not enough data
9.5
16
Not enough data
9.8
16
Generated Application Quality - AI App Builder
Not enough data
9.4
16
Not enough data
9.0
15
Not enough data
9.7
16
Not enough data
9.8
17
User Interface Design
Not enough data
8.3
315
Not enough data
7.6
453
|
Verified
Not enough data
7.8
467
|
Verified
Not enough data
8.4
489
|
Verified
Data Control
Not enough data
8.5
474
|
Verified
Not enough data
8.6
485
|
Verified
Not enough data
8.5
460
|
Verified
Publishing
Not enough data
8.2
448
|
Verified
Not enough data
8.3
465
|
Verified
Not enough data
8.4
428
|
Verified
Agentic AI - No-Code Development Platforms
Not enough data
7.9
26
Not enough data
8.0
27
Not enough data
7.9
25
Communication
Not enough data
7.1
214
Not enough data
7.2
213
Not enough data
7.3
211
Planning
Not enough data
7.3
205
Not enough data
8.0
210
Not enough data
7.9
207
Not enough data
8.2
213
Not enough data
7.1
194
Workflow Management
Not enough data
7.1
205
Not enough data
8.2
209
Not enough data
7.3
202
Not enough data
7.1
198
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Airtable share no categories
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Airtable is categorized as Strategy and Innovation Roadmapping Tools, Product Management, No-Code Development Platforms, Task Management, Project Management, AI Agents For Business Operations, and AI App Builder
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Airtable
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Non-Profit Organization Management
9.2%
Marketing and Advertising
8.6%
Computer Software
6.8%
Information Technology and Services
6.0%
Higher Education
5.7%
Other
63.7%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
What is Airtable used for?
7 Comments
DR
Airtable is a general-purpose database, automation, and internal app platform. As a general purpose tool it is very flexible for a wide variety of purposes....Read more
How much does Airtable enterprise cost?
4 Comments
EL
Minimum $8k per conversations circa 2021-2022. Pricing may be subject to change since that time.Read more
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