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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$29.99 (USD) Per month/user
Aircall
Star Rating
(1,471)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCradle.io
Star Rating
(11)5.0 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29.99 (USD) Per month/user
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in its call routing capabilities, scoring 9.0, which allows for efficient management of incoming calls. In contrast, Cradle.io also performs well but has a slightly lower score of 8.8 in this area.
- Reviewers mention that Cradle.io shines in mobile access, achieving a perfect score of 10.0, making it highly accessible for users on the go. Aircall, while still strong, has a score of 8.7, indicating it may not be as optimized for mobile use.
- G2 users highlight that Aircall's call recording feature is robust, with a score of 9.0, which is essential for quality assurance and training. Cradle.io, however, has a lower score of 8.0 in this area, suggesting it may lack some advanced functionalities.
- Users on G2 report that Cradle.io's software pairing capabilities are exceptional, scoring a perfect 10.0, which allows for seamless integration with other tools. Aircall, with a score of 8.3, may not offer the same level of integration flexibility.
- Reviewers mention that Aircall's quality of support is a standout feature, scoring 8.4, but Cradle.io outperforms it with a perfect score of 10.0, indicating a more responsive and helpful support team.
- Users say that Cradle.io's IVR system is highly rated at 10.0, providing a superior user experience for managing calls. Aircall's IVR score of 8.8 suggests it may not be as user-friendly or feature-rich in this aspect.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Cradle.io
Professional
$29.99 (USD)
Per month/user
Best for smallr teams
- All of Cradle's core features
- Free team calling
- Up to 25 users
Free Trial
Aircall
Free Trial is available
Cradle.io
No trial information availableRatings
Meets Requirements
8.7
1,195
9.4
11
Ease of Use
9.2
1,207
9.7
11
Ease of Setup
8.9
681
10.0
6
Ease of Admin
8.6
443
9.7
6
Quality of Support
8.5
1,106
10.0
11
Has the product been a good partner in doing business?
8.2
432
10.0
6
Product Direction (% positive)
8.8
1,157
10.0
11
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
572
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
363
Not enough data
7.9
436
|
Verified
Not enough data
Generative AI
7.8
231
Not enough data
Functions
8.8
562
|
Verified
Not enough data
8.7
545
|
Verified
Not enough data
8.8
530
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
468
|
Verified
Not enough data
8.9
488
|
Verified
Not enough data
8.8
512
|
Verified
Not enough data
8.8
468
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
90
Not enough data
8.6
93
Not enough data
8.3
90
Not enough data
8.2
89
Not enough data
Administrative
8.8
555
|
Verified
Not enough data
8.9
560
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
506
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.3
188
Not enough data
8.7
211
Not enough data
8.8
208
Not enough data
9.0
215
Not enough data
9.0
220
Not enough data
8.8
205
Not enough data
8.9
204
Not enough data
Generative AI
7.5
114
Not enough data
Workforce Management
9.0
208
Not enough data
8.9
205
Not enough data
Call Center Infrastructure (CCI)
8.7
20
Not enough data
8.9
19
Not enough data
8.1
18
Not enough data
8.2
19
Not enough data
Administrative
9.1
221
Not enough data
8.9
219
Not enough data
Platform Basics - VoIP Providers
8.9
18
Not enough data
8.9
18
Not enough data
8.5
17
Not enough data
8.5
17
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
Basic Communication
8.9
348
|
Verified
9.8
9
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
226
|
Verified
Not enough data
8.7
255
10.0
9
|
Verified
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
10.0
8
|
Verified
8.3
264
|
Verified
Not enough data
8.7
281
|
Verified
10.0
5
|
Verified
Advanced Features
8.1
267
Not enough data
Feature Not Available
Not enough data
8.8
302
|
Verified
9.7
6
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
Not enough data
7.8
46
Not enough data
Calling
9.3
447
Not enough data
8.7
402
Not enough data
9.2
442
Not enough data
9.2
450
Not enough data
8.4
47
Not enough data
Contacts
8.9
436
Not enough data
8.7
415
Not enough data
Feature Not Available
Not enough data
Insights
8.6
432
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
7.7
364
Not enough data
Feature Not Available
Not enough data
7.6
47
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Cradle.io are categorized as VoIP Providers
Unique Categories
Aircall is categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Cradle.io has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cradle.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Accounting
27.3%
Information Technology and Services
18.2%
Airlines/Aviation
18.2%
Hospitality
9.1%
Financial Services
9.1%
Other
18.2%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Cradle.io has no discussions with answers
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