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Cradle.io Reviews & Product Details

Smarter calling for nimble businesses. Cradle is the ultimate tool for the modern business, changing the way business communicates with customers. Cradle helps sales and support teams to stay connected with your customers from an office, on the road, together or remote. Admins can instantly add users and numbers for scalability and gain deep user insights with powerful reporting tools. Book a demo or a risk-free trial to see Cradle in action.

Seller

Cradle Limited

Languages Supported

English

Product Description

Cradle is a cloud based phone system that is simple and easy for every user, whether they're on their MacBook, their Surface, or their smartphone. It allows you to take and make business calls from anywhere and delight your customers.

Overview by

James McCarthy (CEO at Cradle | HubSpot integrated calling for human businesses)

Pricing

Pricing provided by Cradle.io.

Professional

$29.99 (USD)

Per month/user

Professional Plus

$39.99 (USD)

Per month/user

View More Pricing Information

Top-Rated Alternatives

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Cradle.io Media

Cradle.io Demo - One click to add contact

Easily add contacts to HubSpot from within Cradle with one click.

Cradle.io Demo - Trigger HubSpot workflows

Trigger HubSpot workflows and automate call follow-ups

View all your call activity and data in the Cradle admin dashboard

Cradle.io Reviews (11)

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Stuart W.

Head of Sales and Marketing

Financial Services

Mid-Market (51-1000 emp.)

10/30/2019

"Great cloud based phone solution "

4.5/5

What do you like best about Cradle.io?

Cradle is a simple system which operates in the cloud which means its easy to setup and has minimum hardware costs. Its also integrates with our CRM HubSpot, which means we get great reporting of phones calls to customers Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

The only issue we have had is for some of the staff that use Android the experience of their app is not great. But it is fantastic on IOS. Review collected by and hosted on G2.com.

Recommendations to others considering Cradle.io:

Cradle is a great company to deal with and have a very elegant and simple solution which can maximise the power of your CRM. Review collected by and hosted on G2.com.

What problems is Cradle.io solving and how is that benefiting you?

Ability to contact customers quickly, record calls against customer records, connect better with our customers. Overall we are answering more customer calls and we think it's one reason why we have seen an increase in our NPS score this year Review collected by and hosted on G2.com.

Aaron C.

Founder - CEO

Small-Business (50 or fewer emp.)

9/30/2019

"Fantastic onboarding and user experience"

5/5

What do you like best about Cradle.io?

The user interface and experience are excellent. It's so easy to use and performs so much better than the $25,000 IP telephony system it replaced in our company. Their support is really good too but you won't need it once you're up and running. Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

A small request would be to show the Company the calls are coming to. We have two businesses on the Cradle system. This only applies to mobile. This detail shows on Desktop. Review collected by and hosted on G2.com.

Recommendations to others considering Cradle.io:

Highly recommended. You won't be disappointed. Review collected by and hosted on G2.com.

What problems is Cradle.io solving and how is that benefiting you?

Combining two businesses into one system that supports our global operations and remort workforce. We have people across multiple offices and it feels like we're all together. The integration with HubSpot means we have all the information we need in our pocket. Then there are the cost savings. Review collected by and hosted on G2.com.

Dan G.

Chief Digital Officer (CDO)

Information Technology and Services

Small-Business (50 or fewer emp.)

10/2/2019

"Simple, reliable voice solution for any modern business"

5/5

What do you like best about Cradle.io?

The tight integration with Google, Hubspot and Xero Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

The only negative I have experienced is that it is too easy to change your personal greeting on your voicemail using the mobile app. I have inadvertently re-recorded my personal greeting with some background noise, which is not very professional if someone calls while this is live. Review collected by and hosted on G2.com.

Recommendations to others considering Cradle.io:

trial it for yourself to ensure it meets your specific needs. Review collected by and hosted on G2.com.

What problems is Cradle.io solving and how is that benefiting you?

Cradle allows us to setup a PBX solution totally in the cloud with very little setup or on-going maintenance overheads. It also has the critical integration with our CRM (hubspot), as well as the ability to handle the operations across all of our offices spread across the globe, in one unified solution. Review collected by and hosted on G2.com.

Rhiannon G.

Accountant

Accounting

Small-Business (50 or fewer emp.)

10/30/2019

"Easy Peasy Phone Calls!"

5/5

What do you like best about Cradle.io?

I like that it utilises other software which has contact details so when the call is coming through we have caller ID. The function where it remembers the last person the client spoke to and pushes the call directly to them saves so much time. Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

That we have to use Hubspot and Xero to store our contacts in, it would be easier if cradle had this function so we don't have to use the other systems. Review collected by and hosted on G2.com.

Recommendations to others considering Cradle.io:

Do it! It is such an easy system to use and couldn't imagine a better product Review collected by and hosted on G2.com.

What problems is Cradle.io solving and how is that benefiting you?

It has been so beneficial seeing who is calling because we are then able to establish who they might want to speak to, see if they're free or if they cannot speak with the customer. Review collected by and hosted on G2.com.

Dan R.

Managing Strategic Director

Management Consulting

Small-Business (50 or fewer emp.)

10/30/2019

"Fantastic solution - fantastic service"

5/5

What do you like best about Cradle.io?

We set up Cradle for four users with US, Australian and NZ numbers in less than an hour. Unlike other systems we had trialed the call quality has been excellent. Making and receiving over 200 minutes a week. Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

Needs ability to send texts to customers Review collected by and hosted on G2.com.

Brad G.

Council Member (NZ Branch)

Small-Business (50 or fewer emp.)

10/10/2019

"Useful insight when making any inbound or outbound calls"

5/5

What do you like best about Cradle.io?

having integration with HubSpot and Xero makes it a lot easier for our team to interact with our clients with some background knowledge. The fact that you trigger workflows in Hubspot save lots of time and creates some magic in the process using automation Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

doesn't work well on Android devices but no problem on iPhone and desktop App Review collected by and hosted on G2.com.

Romi D.

Director of Product and Delivery

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/3/2019

"Excellent solution for integrating and tracking telephony services with HubSpot"

5/5

What do you like best about Cradle.io?

Excellent integration with HubSpot. One of the best telephony services for tracking, routing and providing a seamless experience for your team. Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

Nothing, Cradle.io is perfect for our requirements Review collected by and hosted on G2.com.

Helen V.

Small-Business (50 or fewer emp.)

3/21/2018

"Effective Solution For Working Remotely!"

5/5

What do you like best about Cradle.io?

Not being based in the main office, Cradle allows me to be easily accessible and reachable by clients and colleagues at all times. Working on a busy support desk this is essential to keep customers happy and gives me great communications with the entire team!

I love that Cradles support / Dev Team are really responsive and any issues I have are really quickly resolved. Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

Nothing, everything is working how it should! Review collected by and hosted on G2.com.

Gabriel C.

Web Developer

Mid-Market (51-1000 emp.)

7/20/2018

"Easy software and great quality"

5/5

What do you like best about Cradle.io?

Cradle is an effective, cloud-based organisation phone system created to assist small companies improve interactions with their clients. It is an easy and user friendly phone system that integrates the power of its user-centric style with clever call routing ability to assist in smart phone experience. Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

Sometimes the connection to the client is droped, but things happens only 1-2 times a week, and it's not hassle to reconnect Review collected by and hosted on G2.com.

Luke M.

Product Manager

Airlines/Aviation

Small-Business (50 or fewer emp.)

2/15/2018

"Perfect for small and medium sized businesses - makes communication easy!"

5/5

What do you like best about Cradle.io?

The setup is simple, the quality is great, the customer support is very responsive - they are quick to fix any issues or implement changes that we suggest - and it makes our customer's experience talking with us far better than what we had with the old way of desk phones. Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

There isn't much to dislike really. It just works. They had some issues with the app restarting mid call for a while and this caused some calls to be cut, but that was fixed quickly. It would also be good to have a notification on each call as to who answered the call when it is directed at multiple people, sometimes you might have many people 'missing a call' but not knowing that someone actually took it. It sounds like this is already being worked on. Review collected by and hosted on G2.com.

Recommendations to others considering Cradle.io:

It is very easy to try and the team will help you get setup to test it. Would also recommend a good headset if using it within a crowded office. They seem to have integrated it well with a couple of headsets which we are using. Review collected by and hosted on G2.com.

What problems is Cradle.io solving and how is that benefiting you?

We were looking for a system that was scalable for our business. Something that would allow us to quickly implement across the world and at the same time quickly change when our customers required us to do something better. Now we have a solution that allows our team to be in contact with our customers wherever there are in the world. It also means our people don't need to be tied to a desk to be 'at their desk'. Review collected by and hosted on G2.com.