Compare Salesforce Service Cloud Software and Wati 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (77.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Contact Us
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,286)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansWati
Star Rating
(472)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Service excels in providing a comprehensive solution for managing various business areas, with users highlighting its powerful AI capabilities that allow agents to resolve issues faster and more accurately. This versatility makes it a strong choice for organizations looking for a robust service platform.
- Users say Wati stands out for its simplicity and effectiveness in managing WhatsApp communications at scale. Reviewers appreciate the user-friendly interface that allows for easy setup of automated messages and chatbots, making it particularly appealing for small businesses seeking straightforward solutions.
- According to verified reviews, Agentforce Service has a higher overall satisfaction score, reflecting its strong market presence and extensive feature set. Users commend its ability to integrate seamlessly with Salesforce data, which enhances operational efficiency and supports a wide range of business functions.
- Reviewers mention that while Wati is highly regarded for its ease of use, it may not offer the same depth of features as Agentforce Service. Users note that Wati is particularly effective for specific tasks like WhatsApp automation, but larger organizations might find Agentforce Service's broader capabilities more beneficial.
- Users highlight the quick implementation process of Agentforce Service, with many praising its intuitive onboarding wizard that simplifies the setup experience. This ease of setup is a significant advantage for teams looking to get started quickly without extensive technical knowledge.
- G2 reviewers note that Wati's focus on WhatsApp communication makes it a valuable tool for service-oriented businesses, especially those on a budget. Users appreciate its reliable API access and automation features, which help streamline customer interactions without the need for complex configurations.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.6
2,827
8.9
360
Ease of Use
8.4
5,424
9.2
370
Ease of Setup
7.9
4,178
8.9
333
Ease of Admin
8.2
1,553
9.1
280
Quality of Support
8.3
2,602
8.5
352
Has the product been a good partner in doing business?
8.7
1,533
9.1
276
Product Direction (% positive)
8.3
2,775
9.3
340
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1217
|
Verified
Not enough data
8.3
1258
|
Verified
Not enough data
8.3
1171
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.5
1056
|
Verified
Not enough data
Generative AI
7.7
181
Not enough data
7.6
179
Not enough data
Agentic AI - Help Desk
8.4
69
Not enough data
8.5
62
Not enough data
8.3
64
Not enough data
Communication Channels
8.4
1023
|
Verified
Not enough data
8.6
1212
|
Verified
Not enough data
8.1
857
Not enough data
8.0
809
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
818
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
630
|
Verified
Not enough data
8.2
1154
|
Verified
Not enough data
8.2
1173
|
Verified
Not enough data
Administration
8.8
230
Not enough data
8.8
229
Not enough data
8.6
227
Not enough data
Knowledge Management
8.8
222
Not enough data
8.6
213
Not enough data
8.5
212
Not enough data
Compliance
8.7
229
Not enough data
8.7
227
Not enough data
8.6
227
Not enough data
8.6
224
Not enough data
Customer Support
8.2
212
Not enough data
8.2
206
Not enough data
8.0
194
Not enough data
Data Security
8.6
218
Not enough data
8.7
220
Not enough data
9.0
220
Not enough data
9.1
221
Not enough data
Administration
8.6
213
Not enough data
8.9
213
Not enough data
8.9
217
Not enough data
Generative AI
7.5
150
Not enough data
Channels
8.5
125
Feature Not Available
8.3
118
Feature Not Available
7.5
117
Feature Not Available
Design
8.4
115
8.7
155
8.0
115
7.9
152
8.3
118
8.7
166
8.4
118
8.5
153
8.5
114
8.7
153
Generative AI
7.4
111
Feature Not Available
7.5
110
Feature Not Available
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
69
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
276
Not enough data
7.3
269
Not enough data
7.9
274
Not enough data
7.3
266
Not enough data
8.8
281
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
270
Not enough data
8.0
267
Not enough data
7.6
258
Not enough data
7.2
255
Not enough data
7.2
256
Not enough data
7.2
260
Not enough data
7.7
259
Not enough data
8.0
259
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
256
Not enough data
8.5
260
Not enough data
8.6
259
Not enough data
7.7
248
Not enough data
7.7
253
Not enough data
Functionality
Not enough data
8.8
134
Not enough data
8.6
117
Not enough data
8.5
114
Support
Not enough data
8.6
118
Not enough data
8.4
114
Not enough data
8.7
129
Responses
Not enough data
8.6
174
Not enough data
8.8
167
Not enough data
8.7
165
Not enough data
8.6
159
Not enough data
8.5
154
Platform
Not enough data
8.7
163
Not enough data
8.8
144
Not enough data
8.4
159
Not enough data
8.0
162
Not enough data
Feature Not Available
Not enough data
8.7
151
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Workforce Management
7.9
57
Not enough data
7.9
56
Not enough data
7.4
56
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
57
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
102
Not enough data
8.6
102
Not enough data
8.1
99
Not enough data
8.2
105
Not enough data
Support Automation
8.1
101
Not enough data
8.1
99
Not enough data
8.1
101
Not enough data
8.0
99
Not enough data
Generative AI
7.4
95
Not enough data
7.4
94
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
67
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.2
60
Not enough data
8.7
67
Customer Support
8.3
144
Not enough data
7.9
141
Not enough data
8.2
140
Not enough data
Automation
8.2
148
Not enough data
8.2
145
Not enough data
8.1
145
Not enough data
Artificial Intelligence
7.6
139
Not enough data
7.7
137
Not enough data
7.4
137
Not enough data
Generative AI
7.8
108
Not enough data
7.8
108
Not enough data
7.7
108
Not enough data
Communication
8.5
311
|
Verified
Not enough data
8.6
330
|
Verified
Not enough data
8.4
276
|
Verified
Not enough data
8.5
278
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
319
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
594
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
230
Not enough data
7.6
201
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
54
Feature Not Available
8.0(won by default)
54
Feature Not Available
Process
8.6(won by 0.3)
244
8.3
55
8.6(tied score)
264
8.6(tied score)
57
8.3
225
8.5(won by 0.2)
54
Channels
8.8(won by default)
273
Feature Not Available
8.4(tied score)
248
8.4(tied score)
56
8.5
231
8.6(won by 0.1)
59
8.6(won by 0.9)
232
7.7
50
8.6(won by 0.1)
214
8.5
51
Insight
8.6(won by 0.6)
230
8.0
49
8.8(won by default)
265
Feature Not Available
8.5(won by default)
204
Feature Not Available
8.7(won by default)
252
Feature Not Available
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.6
29
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Process Management
8.3
29
Not enough data
8.4
28
Not enough data
8.7
29
Not enough data
8.5
28
Not enough data
System Management
9.0
29
Not enough data
8.6
28
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.2
89
Not enough data
9.4
94
Not enough data
9.3
88
Not enough data
9.1
86
Not enough data
9.2
85
Not enough data
9.3
91
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.8
84
Not enough data
9.1
84
Not enough data
8.6
78
Not enough data
8.9
80
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Wati are categorized as Customer Communications Management and Social Customer Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Contact Center Knowledge Base, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Wati is categorized as Chatbots, Communication Platform as a Service (CPaaS), Proactive Notification, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.7%
Education Management
10.2%
Information Technology and Services
7.1%
Retail
6.4%
Marketing and Advertising
6.2%
Health, Wellness and Fitness
5.9%
Other
64.2%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
How to include pictures as a button option?
1 Comment
JD
Pictures cannot be added as buttons.
However, you can have messages with pictures and regular text buttons.Read more
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