Compare 3CX and Aircall 
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Small-Business (54.4% of reviews)
Entry-Level Pricing
Free 10 Users
$30 User/Month (Billed Annually - 3 User Minimum)
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansAircall
Star Rating
(1,543)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in providing a seamless integration into modern workflows, with users appreciating its intuitive interface and real-time call monitoring. This makes it particularly effective for teams looking to enhance their support operations without unnecessary friction.
- Users say that 3CX stands out for its simplicity and reliability, making it a solid choice for those who prioritize straightforward management and strong call-handling features. Reviewers highlight its user-friendly interface, which facilitates easy outbound calling, especially for international communication.
- According to verified reviews, Aircall's implementation process is notably quick and user-friendly, with many users noting the minimal setup required to get started. This is a significant advantage for businesses that need to hit the ground running.
- Reviewers mention that while 3CX offers a free entry-level option, Aircall's paid model is justified by its robust features and higher overall satisfaction ratings. Users appreciate Aircall's strong integrations with ticketing and CRM systems, which streamline day-to-day operations.
- G2 reviewers highlight that Aircall provides excellent sound quality and reliable communication, which are crucial for effective customer interactions. Users have noted that the ability to synchronize contact information enhances their experience, particularly for those using Mac systems.
- Users say that while 3CX is feature-rich, it sometimes lacks the same level of support quality as Aircall. Reviewers have pointed out that Aircall's customer support is more responsive, which can be a deciding factor for businesses that require ongoing assistance.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Free Trial
3CX
Free Trial is available
Aircall
Free Trial is available
Ratings
Meets Requirements
8.9
359
8.8
1,242
Ease of Use
9.0
366
9.2
1,256
Ease of Setup
8.8
246
8.9
731
Ease of Admin
9.0
229
8.7
453
Quality of Support
7.9
327
8.6
1,152
Has the product been a good partner in doing business?
8.6
218
8.2
441
Product Direction (% positive)
8.4
361
8.9
1,202
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
135
|
Verified
9.3
611
|
Verified
Feature Not Available
Feature Not Available
8.6
96
|
Verified
Feature Not Available
7.3
70
8.1
370
Feature Not Available
7.9
441
|
Verified
Generative AI
7.1
25
7.8
237
Functions
8.9
182
|
Verified
8.8
570
|
Verified
8.9
186
|
Verified
8.7
554
|
Verified
8.9
186
|
Verified
8.8
537
|
Verified
Feature Not Available
Feature Not Available
8.2
95
8.8
475
|
Verified
9.1
119
8.9
495
|
Verified
8.8
100
8.8
517
|
Verified
8.5
97
|
Verified
8.8
479
|
Verified
Agentic AI - Contact Center
6.7
15
8.1
95
7.0
18
8.7
109
7.1
14
8.4
95
7.3
14
8.2
94
Administrative
8.3
151
|
Verified
8.8
571
|
Verified
9.0
181
|
Verified
8.9
566
|
Verified
8.4
187
|
Verified
8.8
594
|
Verified
9.0
116
9.1
516
|
Verified
8.3
105
|
Verified
Feature Not Available
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
8.3
189
8.9
49
8.7
212
9.1
47
8.8
209
8.9
50
9.0
216
9.0
48
9.0
221
9.2
43
8.8
206
9.1
47
8.9
205
Generative AI
7.0
15
7.5
116
Workforce Management
9.2
49
9.0
209
8.7
48
8.9
206
Call Center Infrastructure (CCI)
Not enough data
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Administrative
9.1
50
9.1
222
8.6
49
9.0
220
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
8.5
20
9.6
20
9.0
21
8.5
20
8.5
20
9.1
20
8.4
20
9.2
20
7.8
18
9.3
20
7.6
18
Basic Communication
9.5
192
|
Verified
8.9
355
|
Verified
8.4
133
|
Verified
Feature Not Available
8.3
133
|
Verified
Feature Not Available
8.2
118
|
Verified
Feature Not Available
8.8
173
|
Verified
8.2
228
|
Verified
9.5
185
|
Verified
8.7
257
Agentic AI - VoIP Providers
6.5
10
9.0
8
8.0
9
8.8
8
7.2
9
9.0
8
7.2
9
8.8
8
Access
8.5
118
|
Verified
8.3
257
8.5
155
|
Verified
8.3
266
|
Verified
8.4
165
|
Verified
8.7
283
|
Verified
Advanced Features
8.5
172
|
Verified
8.1
270
9.0
162
|
Verified
Feature Not Available
Feature Not Available
8.9
305
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.5
48
Not enough data
7.8
47
Calling
Not enough data
9.3
452
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
49
Contacts
Not enough data
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Insights
Not enough data
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
51
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CX and Aircall are categorized as VoIP Providers, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
Aircall is categorized as Outbound Call Tracking, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
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