Link copied to clipboard # 3CX vs Aircall Comparison - What are their main differences? Share [ Export ](/compare/3cx/aircall/export.csv) 3CXAircall[+ Add Product](#) Pricing **3CX** Free Trial **Free** 10 Users · 3CX SMB **Aircall** Free Trial **$30** User/Month (Billed Annually - 3 User Minimum) · Essentials **Pricing Insights** from reviews Time to Implement **3CX** 1 month Based on 54 responses **Aircall** 1 month Based on 114 responses Return on Investment **3CX** 11 months Based on 49 responses **Aircall** 11 months Based on 98 responses Perceived Cost **3CX** $$$$$ **Aircall** $$$$$ Average Discount **3CX** 9% **Aircall** 11%2% more ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **3CX** [ Ease of Use (44) ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600783&qs=pros-and-cons#reviews)[ Reliability (32) ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603417&qs=pros-and-cons#reviews)[ Complex Processes (11) ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=2074498&qs=pros-and-cons#reviews)[ Difficult Configuration (10) ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1604450&qs=pros-and-cons#reviews) **Aircall** [ Ease of Use (263) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615821&qs=pros-and-cons#reviews)[ Easy Integration (112) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1614838&qs=pros-and-cons#reviews)[ Connection Issues (71) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615004&qs=pros-and-cons#reviews)[ Call Issues (58) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1611552&qs=pros-and-cons#reviews) Integrations **3CX** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image") 1CRM ](https://www.g2.com/products/1crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1adedf3f49226f619b94a16dd159982e/ams-ams.jpeg "Product Avatar Image") AMS ](https://www.g2.com/products/ams-ams/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f8d2757ccca353d8c2fd621675709f/bitrix24.png "Product Avatar Image") Bitrix24 ](https://www.g2.com/products/bitrix24/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c7fcdc233927c70579af08a6bc3a754/cargas-energy.jpg "Product Avatar Image") Cargas Energy ](https://www.g2.com/products/cargas-energy/reviews)[ View all ](https://www.g2.com/products/3cx/integrations) **Aircall** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e358ec242a40416c113aaefedce3fb8a/4seller.png "Product Avatar Image") 4Seller ](https://www.g2.com/products/4seller/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_63cddfda8f27419337993e4a948f2500/bee-2025-04-28.jpg "Product Avatar Image") Bee ](https://www.g2.com/products/bee-2025-04-28/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_72a7348565d2638ec72cb9fb44a6b34f/clio-clio-manage.png "Product Avatar Image") Clio Manage ](https://www.g2.com/products/clio-clio-manage/reviews)[ View all ](https://www.g2.com/products/aircall/integrations) Screenshots **3CX** ![3CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/120246/3CX-Contact-Center.png) **Aircall** ![Aircall screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/92832/Aircall-New-Desktop-Phone.png) **Ratings** from reviews Meets Requirements **3CX** 8.9 8.9374 **Aircall** 8.8 8.81,324 Ease of Use **3CX** 9.0 9.0382 **Aircall** 9.2 9.21,341 Ease of Setup **3CX** 8.8 8.8261 **Aircall** 9.0 9.0815 Ease of Admin **3CX** 9.0 9.0241 **Aircall** 8.7 8.7473 Quality of Support **3CX** 7.9 7.9339 **Aircall** 8.6 8.61,226 Has the product been a good partner in doing business? **3CX** 8.6 8.6231 **Aircall** 8.3 8.3461 Product Direction (% positive) **3CX** 8.4 8.4371 **Aircall** 8.9 8.91,267 **Features** ratings from reviews Contact Center 8.2 310 8.6 827 Call Center Infrastructure (CCI) 8.7 54 8.6 250 VoIP Providers 8.5 282 8.5 396 Outbound Call Tracking Not enough data 8.5 524 UCaaS Platforms 9.2 74 Not enough data Cloud PBX Platforms 8.7 29 Not enough data Conversation Intelligence Not enough data 9.9 13 Video Conferencing 9.0 145 Not enough data Live Chat 8.5 57 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 36.5% Mid-Market(51-1000 emp.) 54.8% Enterprise(\> 1000 emp.) 8.7% Small-Business(50 or fewer emp.) 36.5% Mid-Market(51-1000 emp.) 54.8% Enterprise(\> 1000 emp.) 8.7% Small-Business(50 or fewer emp.) 54.9% Mid-Market(51-1000 emp.) 41.1% Enterprise(\> 1000 emp.) 4.0% Small-Business(50 or fewer emp.) 54.9% Mid-Market(51-1000 emp.) 41.1% Enterprise(\> 1000 emp.) 4.0% **Reviewers' Industry** [![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")](https://www.g2.com/products/3cx/reviews) 3CX Information Technology and Services 10.8% Hospital & Health Care 5.3% Education Management 5.1% Telecommunications 4.8% Construction 4.1% Other 69.8% [![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")](https://www.g2.com/products/aircall/reviews) Aircall Computer Software 9.8% Information Technology and Services 7.9% Consumer Services 6.3% Financial Services 5.9% Telecommunications 3.3% Other 66.9% Alternatives **3CX Alternatives** ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling") [ Webex Calling ](/products/webex-calling/reviews) **Aircall Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS") [ Kixie PowerCall & SMS ](/products/kixie-powercall-sms/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ## 3CX vs Aircall FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Aircall vs 3CX? Aircall and 3CX are both highly rated Contact Center platforms, but Aircall stands out for its ease of use and setup, while 3CX is recognized for its flexibility and feature set. | [Aircall](https://www.g2.com/products/aircall/reviews) | [3CX](https://www.g2.com/products/3cx/reviews) | | --- | --- | | 4.4/5 (1643 reviews) | 4.4/5 (547 reviews) | | Small-Business | Mid-Market | | 8.9 | 8.8 | | 8.6 | 7.9 | | Easy to use and quick setup | Flexibility and robust feature set | ### How do the pricing models of Aircall and 3CX compare? Aircall is rated higher for price satisfaction than 3CX, indicating reviewers consider Aircall the stronger value. - **Aircall:** In recent reviews, many users highlight Aircall's cost per user as relatively low for the value provided, especially for small teams. - **3CX:** Reviewers note 3CX offers strong feature-to-price value, but some mention frustration with changing pricing models and additional costs for support or advanced features. - **Switching-reason:** Recent Aircall reviewers cite switching due to dissatisfaction with pricing plans and the minimum user requirement. ### What are the best alternatives to Aircall and 3CX? The best alternatives to Aircall and 3CX are Nextiva, JustCall, and Genesys Cloud CX. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1643 reviews) | Small-Business | Reviewers highlight relatively low cost per user for small teams | Easy to use and quick setup | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | Strong feature-to-price value, but some frustration with pricing changes | Flexibility and robust feature set | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3620 reviews) | Small-Business | — | Comprehensive communication features | | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2394 reviews) | Small-Business | — | Ease of use and integrations | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | Scalability and advanced contact center features | ### Which Contact Center features should I prioritize when comparing Aircall and 3CX? Buyers comparing Aircall and 3CX should prioritize integrations, mobile capabilities, AI/transcription features, and unified communications. - **Integrations:** Aircall is frequently cited for integrations with Slack (18 all-time mentions) and Shopify (8 all-time mentions); 3CX has 20 all-time mentions for integrations. - **Mobile:** Both products are praised for mobile support, with 3CX reviewers highlighting mobile app flexibility and Aircall reviewers noting ease of use on mobile devices. - **AI/Transcription:** Aircall offers AI-powered call summaries and transcription, a feature not natively present in 3CX according to recent reviews. - **Unified Communications:** 3CX is recognized for its unified communications capabilities, including instant messaging, video calls, and live chat, with 22 all-time mentions for features and 17 for VoIP services. ### What are the pros and cons of Aircall vs 3CX? Aircall's headline strength is ease of use and setup, while 3CX is recognized for flexibility and a robust feature set. - **Aircall strengths:** Reviewers consistently praise Aircall for its user-friendly interface, quick setup, and effective call recording and transcription features. - **Aircall trade-offs:** Some reviewers mention slow support response times and frustration with pricing plans, including minimum user requirements. - **3CX strengths:** 3CX is cited for flexibility (23 all-time mentions), reliability (31), ease of use (42), and a wide range of features (22), including unified communications and customizable deployment. - **3CX trade-offs:** Reviewers note complex processes (11 all-time mentions), limited native AI features, and occasional frustrations with support and changing pricing models. ### Is Aircall or 3CX better for small businesses? Aircall is the better fit for small businesses, as it is most popular in the Small-Business segment and praised for ease of use and setup. - **Aircall:** Small-Business is the largest reviewer segment, with reviewers highlighting its intuitive interface and quick onboarding for small teams. - **3CX:** Mid-Market is the largest reviewer segment, with reviewers noting its flexibility and feature set but mentioning a steeper learning curve for smaller organizations. ### Which Contact Center platform has better integrations? 3CX is favored for integrations, with more all-time mentions and broader integration support. - **Aircall:** Slack integration (18 all-time mentions), Shopify integration (8 all-time mentions), and HubSpot integration are highlighted in recent reviews. - **3CX:** Integrations are cited in 20 all-time reviews, with specific mentions of HubSpot and CRM tools, and reviewers note its flexibility for integrating with various business systems. ### How do Aircall and 3CX compare on customer support? Aircall scores higher on Quality of Support (8.6 vs 7.9), indicating reviewers rate Aircall support more favorably than 3CX. - **Aircall:** Reviewers describe support as responsive and knowledgeable, though some mention slow response times for number changes or spam issues. - **3CX:** Support is described as helpful by many, but several reviewers note challenges with support availability, especially for advanced or third-party configurations. ### Which is easier to implement, Aircall or 3CX? Aircall and 3CX are rated nearly identically on Ease of Setup (8.9 vs 8.8), indicating parity in implementation experience. - **Aircall:** Reviewers consistently highlight quick and straightforward setup, often describing onboarding as "download and go" or "ready in minutes." - **3CX:** Reviewers note easy setup for those with technical knowledge, with some mentioning a low learning curve for basic configurations but added complexity for advanced PBX features. ### Which product has better Mobile? Mobile is the most frequently mentioned feature across both Aircall and 3CX reviews, with both products receiving strong praise for mobile capabilities. - **Aircall:** Reviewers highlight ease of use on mobile devices, the ability to make and receive calls from anywhere, and mobile app reliability. - **3CX:** Reviewers cite mobile app flexibility, the ability to connect extensions on iOS and Android, and strong support for remote and on-the-go communication.