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Compare 3CX and Aircall 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (54.8% of reviews)
Entry-Level Pricing
Free 10 Users
$30 User/Month (Billed Annually - 3 User Minimum)
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansAircall
Star Rating
(1,496)4.4 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface that makes navigation seamless. Users highlight how easy it is to make calls and find colleagues, stating, "It's so user-friendly. I can easily call with students with a few clicks."
- According to verified reviews, 3CX stands out for its ease of management and configuration. Users appreciate having all features centralized, which streamlines communication for the entire team. One reviewer noted, "The platform is highly intuitive, and having all features centralized in one place really streamlines communication."
- Users say that Aircall's implementation process is quick and straightforward, with many recent users highlighting the fast and reliable connection it offers. One user mentioned, "The connection is very fast, reliable, and easy to use, with advanced AI features that enhance the overall experience."
- Reviewers mention that while both platforms are user-friendly, 3CX offers distinct versions for both computers and mobile devices, making it accessible for various users. A user remarked, "The platform is user-friendly, offering distinct versions of its website and app for both computers and mobile phones."
- G2 reviewers report that Aircall has a higher overall satisfaction score, reflecting its strong performance in areas like call routing and monitoring. Users appreciate features like "call monitoring" and "session recording," which enhance their customer service capabilities.
- According to recent feedback, 3CX users value its automatic call features, which help ensure that no calls are missed. One user noted, "One of the best features is that it opens up automatically—can't miss a call at all—works very smoothly compared to other tools."
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Free Trial
3CX
Free Trial is available
Aircall
Free Trial is available
Ratings
Meets Requirements
9.0
348
8.8
1,214
Ease of Use
9.0
355
9.2
1,227
Ease of Setup
8.8
236
8.9
701
Ease of Admin
9.0
221
8.7
449
Quality of Support
8.0
316
8.6
1,124
Has the product been a good partner in doing business?
8.7
210
8.2
437
Product Direction (% positive)
8.5
350
8.8
1,176
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
127
|
Verified
9.2
586
|
Verified
Feature Not Available
Feature Not Available
8.6
94
|
Verified
Feature Not Available
7.3
68
8.1
367
Feature Not Available
7.9
439
|
Verified
Generative AI
6.9
24
7.8
235
Functions
8.9
180
|
Verified
8.8
565
|
Verified
8.9
185
|
Verified
8.7
548
|
Verified
8.9
182
|
Verified
8.8
535
|
Verified
Feature Not Available
Feature Not Available
8.2
94
8.7
472
|
Verified
9.1
118
8.9
493
|
Verified
8.8
99
8.8
515
|
Verified
8.4
96
|
Verified
8.8
472
|
Verified
Agentic AI - Contact Center
6.4
14
8.2
94
6.8
14
8.7
99
7.1
13
8.4
94
7.2
13
8.2
93
Administrative
8.2
150
|
Verified
8.8
560
|
Verified
9.0
179
|
Verified
8.9
563
|
Verified
8.5
184
|
Verified
8.8
585
|
Verified
9.0
115
9.1
510
|
Verified
8.3
104
|
Verified
Feature Not Available
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
8.3
188
8.9
49
8.7
211
9.1
47
8.8
208
8.9
50
9.0
215
9.0
48
9.0
220
9.2
43
8.8
205
9.1
47
8.9
204
Generative AI
7.0
15
7.5
114
Workforce Management
9.2
49
9.0
208
8.7
48
8.9
205
Call Center Infrastructure (CCI)
Not enough data
8.7
21
Not enough data
8.9
20
Not enough data
8.2
19
Not enough data
8.3
20
Administrative
9.1
50
9.1
221
8.6
49
8.9
219
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
8.9
19
9.6
20
8.9
19
8.5
20
8.6
18
9.1
20
8.6
18
9.2
20
8.2
17
9.3
20
8.0
17
Basic Communication
9.5
191
|
Verified
8.9
350
|
Verified
8.4
133
|
Verified
Feature Not Available
8.3
133
|
Verified
Feature Not Available
8.2
118
|
Verified
Feature Not Available
8.8
173
|
Verified
8.2
227
|
Verified
9.5
185
|
Verified
8.7
256
Agentic AI - VoIP Providers
6.5
10
9.0
8
8.0
9
8.8
8
7.2
9
9.0
8
7.2
9
8.8
8
Access
8.5
118
|
Verified
8.4
256
8.5
155
|
Verified
8.3
265
|
Verified
8.4
165
|
Verified
8.7
282
|
Verified
Advanced Features
8.5
172
|
Verified
8.1
268
9.0
162
|
Verified
Feature Not Available
Feature Not Available
8.8
303
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.5
48
Not enough data
7.8
47
Calling
Not enough data
9.3
449
Not enough data
8.7
402
Not enough data
9.2
443
Not enough data
9.2
451
Not enough data
8.4
48
Contacts
Not enough data
8.9
436
Not enough data
8.7
416
Not enough data
Feature Not Available
Insights
Not enough data
8.6
433
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
7.7
364
Not enough data
Feature Not Available
Not enough data
7.7
48
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CX and Aircall are categorized as VoIP Providers, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
Aircall is categorized as Outbound Call Tracking, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
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