# 3CX vs Aircall Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aircall excels in user experience, with many praising its **intuitive interface** and **seamless CRM integrations**. Users appreciate how easy it is to navigate and manage calls and SMS, making it a preferred choice for those needing quick access to communication tools.
- **Users say** that 3CX offers a comprehensive all-in-one communication platform, which is particularly beneficial for teams needing to send SMS and make calls from a single interface. Reviewers highlight the **good quality of calls** and the ease of access from various countries, making it a solid option for international teams.
- **According to verified reviews** , Aircall's implementation process is notably quick, with users mentioning the **rapid setup** and ease of onboarding. This is a significant advantage for businesses looking to get up and running without extensive delays.
- **Reviewers mention** that while 3CX has a free entry-level price, which is attractive for budget-conscious users, some find that it may not offer the same level of **support quality** as Aircall, where users report a more responsive and helpful support team.
- **G2 reviewers highlight** that Aircall's call management features, such as **call transcripts** and the ability to assign calls to team members, enhance productivity and collaboration. This functionality is particularly appreciated in environments where team coordination is crucial.
- **Users report** that while both platforms have similar star ratings, Aircall's higher G2 Scores reflect a greater overall satisfaction among users, particularly in areas like **ease of use** and **quality of support** , which are critical for day-to-day operations.



| | 3CX | Aircall | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 546 | 1,582 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Small-Business (54.6% of reviews) | 
| **Entry Level Price** | Free 10 Users | $30 User/Month (Billed Annually - 3 User Minimum) | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (32 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Aircall

Pros:
- Ease of Use (263 reviews)
- Easy Integration (112 reviews)

Cons:
- Connection Issues (71 reviews)
- Call Issues (58 reviews)

---
## Ratings Comparison
| Rating | 3CX | Aircall | 
|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 8.8 (1269 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 9.2 (1284 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 8.9 (758 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 8.7 (453 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 8.6 (1176 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 8.2 (441 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 8.9 (1222 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Lead Facilitation

| Feature | 3CX | Aircall | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | 3CX | Aircall | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | 3CX | Aircall | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | 3CX | Aircall | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Dialing Options

| Feature | 3CX | Aircall | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 3CX | Aircall | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 3CX | Aircall | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 3CX | Aircall | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Aircall** | 9.8/10 | 7 |

#### Call Analytics

| Feature | 3CX | Aircall | 
|---|---|---|
| **Call Recording** | Not enough data | 10.0 (7 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | 9.7 (6 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 3CX | Aircall | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | 9.7 (5 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Aircall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **Aircall** | 8.6/10 | 772 |

#### Channels

| Feature | 3CX | Aircall | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | 9.3 (631 reviews) ✓ Verified | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | Feature Not Available | 
| **Mobile SMS** | 7.3 (71 reviews) | 8.1 (375 reviews) | 
| **Email** | Feature Not Available | 7.9 (444 reviews) ✓ Verified | 

#### Generative AI

| Feature | 3CX | Aircall | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | 7.8 (237 reviews) | 

#### Functions

| Feature | 3CX | Aircall | 
|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | 8.8 (573 reviews) ✓ Verified | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 8.7 (556 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 8.8 (540 reviews) ✓ Verified | 
| **Auto Dialer** | 8.2 (93 reviews) | 8.8 (476 reviews) ✓ Verified | 
| **IVR** | 9.1 (117 reviews) | 8.9 (497 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | 8.8 (519 reviews) ✓ Verified | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | 8.8 (479 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | 8.1 (96 reviews) | 
| **Cross-system Integration** | 7.0 (18 reviews) | 8.7 (116 reviews) | 
| **Natural Language Interaction** | 6.9 (12 reviews) | 8.4 (96 reviews) | 
| **Proactive Assistance** | 6.9 (12 reviews) | 8.2 (94 reviews) | 

#### Administrative

| Feature | 3CX | Aircall | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 8.8 (571 reviews) ✓ Verified | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 8.9 (567 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 8.8 (600 reviews) ✓ Verified | 
| **Session Recording** | 9.0 (114 reviews) | 9.1 (524 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | Feature Not Available | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **Aircall** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | Aircall | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | Aircall | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | 3CX | Aircall | 
|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Aircall** | 8.6/10 | 249 |

#### Platform

| Feature | 3CX | Aircall | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | 8.3 (189 reviews) | 
| **Mobile Access** | 8.9 (48 reviews) | 8.7 (214 reviews) | 
| **Queue Management** | 9.1 (46 reviews) | 8.8 (210 reviews) | 
| **Call Routing** | 8.8 (49 reviews) | 9.0 (217 reviews) | 
| **Call Back** | 8.9 (47 reviews) | 9.0 (222 reviews) | 
| **IVR** | 9.2 (42 reviews) | 8.8 (206 reviews) | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | 8.9 (206 reviews) | 

#### Generative AI

| Feature | 3CX | Aircall | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | 7.6 (117 reviews) | 

#### Workforce Management

| Feature | 3CX | Aircall | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | 9.0 (211 reviews) | 
| **Performance Evaluation** | 8.7 (47 reviews) | 8.9 (206 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (21 reviews) | 

#### Administrative

| Feature | 3CX | Aircall | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | 9.1 (226 reviews) | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | 9.0 (222 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Aircall** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Aircall | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | 

#### Communication

| Feature | 3CX | Aircall | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | 3CX | Aircall | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **Aircall** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Aircall | 
|---|---|---|
| **Call Management** | 9.7 (24 reviews) | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 
| **Integrations** | 8.3 (22 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Aircall | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.6 (21 reviews) | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 
| **Automated attendant** | 7.0 (21 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **Aircall** | 8.5/10 | 383 |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Aircall | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | 8.5 (20 reviews) | 
| **Call Management** | 9.6 (19 reviews) | 8.8 (22 reviews) | 
| **Network monitoring** | 8.4 (19 reviews) | 8.6 (21 reviews) | 
| **Integrations** | 9.0 (19 reviews) | 8.6 (23 reviews) | 
| **Virtual PBX** | 9.1 (19 reviews) | 7.8 (18 reviews) | 
| **SIP trunking services** | 9.3 (19 reviews) | 7.6 (18 reviews) | 

#### Basic Communication

| Feature | 3CX | Aircall | 
|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | 8.9 (363 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | Feature Not Available | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | Feature Not Available | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Feature Not Available | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | 8.2 (230 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | 8.7 (259 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | 9.0 (8 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 8.9 (9 reviews) | 
| **Adaptive Learning** | 6.9 (8 reviews) | 9.1 (9 reviews) | 
| **Proactive Assistance** | 6.9 (8 reviews) | 8.9 (9 reviews) | 

#### Access

| Feature | 3CX | Aircall | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | 8.3 (259 reviews) | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | 8.3 (268 reviews) ✓ Verified | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | 8.7 (283 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 3CX | Aircall | 
|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | 8.1 (272 reviews) | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | Feature Not Available | 
| **VOiP Number** | Feature Not Available | 8.8 (309 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 3CX | Aircall | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 3CX | Aircall | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 3CX | Aircall | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 3CX | Aircall | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Aircall** | 8.5/10 | 515 |

#### Agentic AI - Outbound Call Tracking

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (48 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (47 reviews) | 

#### Calling

| Feature | 3CX | Aircall | 
|---|---|---|
| **Record Calls** | Not enough data | 9.3 (453 reviews) | 
| **Generate Location** | Not enough data | 8.7 (404 reviews) | 
| **Call Types** | Not enough data | 9.2 (446 reviews) | 
| **Click-to-Call** | Not enough data | 9.2 (455 reviews) | 
| **Auto Dialer** | Not enough data | 8.5 (50 reviews) | 

#### Contacts

| Feature | 3CX | Aircall | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (437 reviews) | 
| **Information Locater** | Not enough data | 8.7 (419 reviews) | 
| **Record Prospect Data** | Not enough data | Feature Not Available | 

#### Insights

| Feature | 3CX | Aircall | 
|---|---|---|
| **Notes** | Not enough data | 8.6 (435 reviews) | 
| **Daily Summary** | Not enough data | 8.6 (423 reviews) | 
| **Automated Voicemails** | Not enough data | Feature Not Available | 
| **Automated Emails** | Not enough data | 7.7 (365 reviews) | 
| **Sorts Prospects** | Not enough data | Feature Not Available | 
| **Automated Note Taking** | Not enough data | 7.8 (52 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Aircall** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | Aircall | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 3CX | Aircall | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 3CX | Aircall | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 3CX | Aircall | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 3CX | Aircall | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 3CX | Aircall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 3CX | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to 3CX (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Aircall (6):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Aircall | 
|---|---|---|
| **Small-Business** | 36.2% | 54.6% | 
| **Mid-Market** | 54.9% | 41.6% | 
| **Enterprise** | 8.9% | 3.8% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.4%
- **Financial Services:** 5.9%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Retail:** 2.8%
- **Marketing and Advertising:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Insurance:** 2.4%
- **Other:** 53.3%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (824 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-aircall)