Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility.
Core Capabilities
Avaya Unified Communications encompasses a comprehensive set of features including:
Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support
Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities
Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms
Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration
Deployment Models
Avaya offers multiple UC solutions to suit different organizational needs:
Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead.
Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams.
Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools.
Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom.
Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management.
Key Benefits
Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity
Mobility: Work from anywhere with secure mobile access and multi-device call management
Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models
Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications
Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features
Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead
Summary
Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require.
Average Rating: 4.2/5.0
Total Reviews: 38
How Do G2 Users Rate Avaya Unified Communications?
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Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
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Phone Calls: 8.3/10 (Category avg: 9.1/10)
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VOiP Number: 10.0/10 (Category avg: 9.0/10)
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Desk-to-Desk Calls: 7.8/10 (Category avg: 8.6/10)
Who Is the Company Behind Avaya Unified Communications?
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Seller: Avaya
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Year Founded: 2000
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HQ Location: Morristown, NJ
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Twitter: @Avaya
36,704 Twitter followers
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LinkedIn® Page: www.linkedin.com
11,753 employees on LinkedIn®
Who Uses This Product?
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Company Size: 60% Large, 24% Medium
What Do G2 Reviewers Say About Avaya Unified Communications?
AI-generated summary from verified user reviews
Pros
- Users value the seamless communication features of Avaya UCaaS, enhancing collaboration and connectivity across the board.
- Users value the high level of customizability in Avaya Unified Communications, enhancing their communication and productivity.
- Users value the customization options in Avaya UCaaS, enhancing communication efficiency and flexibility for their needs.
- Users find the ease of use of Avaya Unified Communications enhances efficiency, streamlining their communication processes.
- Users value the easy implementation of Avaya Unified Communications, appreciating its intuitive handling and setup process.
Cons
- Users often face audio issues with Avaya, leading to dropped calls and frustrating lag during video conferences.
- Users experience audio problems with Avaya, including missed calls and glitches, negatively impacting communication quality.
- Users express frustration with call connectivity issues, noting that configuration is critical to prevent errors and drops.
- Users face call drops and audio glitches with Avaya, impacting their communication experience significantly.
- Users frequently experience connection issues with Avaya, leading to dropped calls and audio glitches during communication.
