LoopUp Reviews & Product Details

The whole team consistently works to address every issue or problem quickly and efficiently. Throughout our collaboration, they maintained a professional, communicative, and friendly approach at all times.

I thought it was great that all requirements were implemented to our complete satisfaction.

All preparatory measures were implemented and prepared together in advance.

Administration via the LoopUp portal, in conjunction with the Teams Admin Console, makes it relatively easy to carry out administration tasks.

Everything was clear and easy to use, and the Loopup team was always available to answer any questions.

Conclusion: following successful conversions in Austria and the USA, Leverkusen and Genk were also successfully converted to team telephony. Loopup is demonstrating its full competence on the global market here. Since the conversion, we have not had any disruptions; everything is running smoothly! Review collected by and hosted on G2.com.

In principle, there is nothing to complain about. That would be complaining on a high level. In my case, I would have liked more information or tests during the changeover so that I didn't have to ask unnecessary questions. Something got stuck during the porting process and I didn't know the exact reasons why it wasn't working.

Loopup could perhaps do more testing in advance so that customers don't realise that the porting is not yet complete. So there is still room for improvement. Review collected by and hosted on G2.com.

LoopUp is the fourth phone company we've used over the years, and although we haven't been with them for very long, they have easily been the best so far. The engineers we've interacted with have been both personable and professional. Previously, when I contacted support with other vendors, they often assumed we were a residential customer with a single phone number, rather than a business managing over 900 DIDs and multiple toll-free numbers. With LoopUp, that's never been an issue—we have real business contacts who recognize and understand our needs. So far, the service has been excellent, with no outages to report; everything just works as it should. Review collected by and hosted on G2.com.

It's honestly difficult to find anything to complain about here. Given that phone companies are often known for their poor customer service, the standard set by the competition is quite low. This makes it all the more apparent that LoopUp is getting things right. Review collected by and hosted on G2.com.

The provision of support in the different phases of the project was important to us. The portability of the numbers went well overall. Review collected by and hosted on G2.com.

Limitation of certain functions related to not managing one's own SBC, which brings a certain complexity in a hybrid Teams / Cisco MPP Phone architecture. Review collected by and hosted on G2.com.

Their commercial and technical team informs you perfectly and has excellent attention, it is easy to integrate into Teams. Review collected by and hosted on G2.com.

Technically none, in the accounting part it was a bit difficult because of how they sometimes manage payments in advance. But by switching to other automatic payment methods, no problem. It's not that I don't like it, but it would be nice if it had options beyond Teams for reports and call control. Review collected by and hosted on G2.com.

This meeting solution has provided us with the best experiences of web and browser-based conferences without the need for software downloading for the guests to join our meetings. While video calling on this platform we face no ambiguity in assessing as to who is speaking and the information about the clients and guests of the meetings. Also sharing content with the conference attendants has become easier than ever through the screen share feature. Review collected by and hosted on G2.com.

Customizable settings cannot be set as default which consumes a lot of our time while customizing every time we log in. They need to upgrade their capabilities of having multiple conferencing rooms at the same time which would prove to be helpful to deal with multiple clients at one time. Review collected by and hosted on G2.com.

The best area of loopup is the "call me now" option, where you put someone's number and just by answering, you enter the call. This is helpful in setting up calls with people that don't have internet connection or its hard for them to use online tools. Review collected by and hosted on G2.com.

Overall loopup is solid. The only problem is that the sound is muffled in a couple of cases. Also, when i want to invite a client in the call, i need to share with them the link to join and the code to enter so if they are in their phone and they need go back and forth between the page of loopup and my mail with the code which can be annoying.

it would be better if the code would be autocompleted once you would click the link, some providers do that. Basically their link is connected to the code which is also hyperlinked. Review collected by and hosted on G2.com.

LoopUp Remote Meetings is the best platform for the conference call. Easy to use which means you can quickly set up a meeting in just one click. It gives a complete package which full fills my all expectations. Audio/Video call quality is crystal clear which gives me a feel as a premium user. Screen recording, screen sharing, file sharing, screen marking during screen sharing, a meeting invite through email or even simple text message, quick start meeting and call features are very easy to use which make this solution super user-friendly. I can do call recording on cloud or local as well. Though this is cloud-based software so no need to worry about security. So simply I can say the "LoopUp Remote Meetings" solution is the most secure and reliable platform in the market. Though I already mentioned this platform as super user-friendly software because of information point of view it provides as much as possible information over UI, for example, who called, how long they stayed on call, starts and end time of call, what was the number, etc. I can't miss sharing about integration which is very smooth and really easy. Review collected by and hosted on G2.com.

No bad experience till now or no critical issue I did face. But I would mention a few points as enhancements for the LoopUp team. Technical support must improve from their end which was really very disappointing for me and having hope to improve in future. Review collected by and hosted on G2.com.

This program allows anybody who wishes to have a space to pay just when they use it. It also has the capability of sharing the display screen, which allows the benefits of graphical presentations and valuable complement one and other, improving involvement and enabling us to focus throughout the conference. Review collected by and hosted on G2.com.

The only drawback I had was that I sometimes had trouble phoning into sessions. My connection was lost few times, and I wasn't able to re-join the conference. A colleague had to phone me to invite me to the conference. Aside from that, I would have no problems. Review collected by and hosted on G2.com.

This is a clean and straightforward interface program. This program has a high level of customization. This program allows us to adjust settings to suit ourselves. This program has excellent customer service from Will Price. This program also highlights the person's name speaking in the call, thereby eliminating the need to repeatedly announce yourself by name in public discussions. Review collected by and hosted on G2.com.

The web page layout of the program is not easy. The country/region drop-down list programming is not so good. Also, its video call function needs to be updated, and the increased server bandwidth also needs to be improved. Our inability to mute meeting participants does not work well. Review collected by and hosted on G2.com.

I used LoopUp at a former employer for aduio meetings on a weekly basis. It was easy to insert into meeting invites, and I enjoyed the screen sharing function of the platform. One of the most useful functions was that I could see everyone's name as they joined the meeting. I could then review a list of those individuals who had participated in the call after the meeting. Review collected by and hosted on G2.com.

The only negative I experienced was that I would occasionally have difficulty dialing into meetings. A couple of times, my call was dropped, and I was unable to re-enter the meeting. I had to have a co-worker call me to add me to the meeting. Other than that, I had no complaints. Review collected by and hosted on G2.com.