--- title: At Last Reviews meta_title: 'At Last Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how At Last works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 39 scale: '5' date_modified: '2026-09-08' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # At Last Reviews **Vendor:** At Last **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 39 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About At Last Smooth returns. Zero cost. At Last®. One portal for returns and exchanges, wherever you sell. Streamline all your returns & exchanges from one beautiful branded portal — across your Shopify store and every marketplace you sell on. Available for free with no shipping costs, no software cost, no return fees and no limits. Unlock UK carriers: InPost, Royal Mail, Evri & more, plus international shipping from 200+ countries. Retain revenue with exchanges, store credit and upsells. Apply custom return rules and track via real-time analytics. Set up in minutes with 100% UK-based support. ## At Last Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users praise the **exceptional customer support** from Danielle and Joe, ensuring a seamless setup experience. (1 reviews) - Users value the **real-time tracking** feature of At Last, significantly enhancing efficiency and accountability in operations. (1 reviews) - Users value the **efficient returns management** of At Last, achieving significant time savings in operations and logistics. (1 reviews) - Users praise the **seamless setup** and support from Danielle and Joe, finding the portal ideal for their business needs. (1 reviews) - Users highlight the **time-saving** benefits of At Last, significantly streamlining operations and enhancing efficiency. (1 reviews) - Tracking (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find the **inefficient shipping process** problematic, relying on carriers that can complicate timely delivery. (1 reviews) - Users find the **manual weight entry annoyance** to be somewhat bothersome, impacting their overall experience slightly. (1 reviews) ## At Last Reviews ### 1. At Last Makes Returns Stress-Free with Brilliant Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah T. | Customer Service Supervisor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 05, 2026 **What do you like best about At Last?** Working with At Last has been a fantastic experience. They consistently make me feel valued, and their approachable yet professional team is incredibly easy to work with. Their returns solution is straightforward, effective, and takes away the stress of normally can be quite complicated with returns. The dashboard and daily reporting are brilliant and gives the data I require, and it makes my teams daily tasks in refunds at ease when searching. **What do you dislike about At Last?** Nothing to dislike, as a growing company there have been a few time where I have made suggestions on what would help the platform such as having all filters in one section rather than 2 pages, this was updated within days for us, every time something is suggested they take it very seriously and are always going out there way to try and implement fixes. **What problems is At Last solving and how is that benefiting you?** Before At Last, we didn’t have a platform, so everything was extremely manual: we had to find the codes and enter them into the system to match each return. With At Last, this is now handled automatically. We can see exactly where customer returns are in the journey, the amount they returned, and whether the return has passed quality checks. The reporting feature has also been a great help, as it provides reasons for returns that we didn’t have before, which in turn helps us identify wider issues we wouldn’t have known about previously. ### 2. A simple, reliable way to take the pain out of returns **Rating:** 5.0/5.0 stars **Reviewed by:** Anand M. | Business Development Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 03, 2026 **What do you like best about At Last?** At Last is simple to use and does exactly what you need it to do without making the process feel complicated. The platform saves a lot of time, especially when managing returns, labels and customer updates. It feels reliable, easy to navigate, and helps remove a lot of the back-and-forth that usually comes with returns management. **What do you dislike about At Last?** The only small thing I’d like to see is a little more customisation in some of the customer-facing options. Nothing major, more of a wishlist item than a problem. **What problems is At Last solving and how is that benefiting you?** At Last solves the problem of making returns feel complicated for both the customer and the business. Instead of dealing with manual steps, unclear communication and extra admin, the platform gives a much cleaner process for managing return requests, labels and customer updates. That saves time for the team and gives customers a better experience because they know what to do and what to expect. The biggest benefit is that it removes friction. Returns are never the most enjoyable part of ecommerce, but At Last makes them much easier to manage. It helps keep things organised, reduces back-and-forth, and gives us more confidence that the process is being handled properly. ### 3. Easy Return-Link Emails Helps Calm Frustrated Customers Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2026 **What do you like best about At Last?** Being able to send customers a return link email when they find it too complicated or are angry/upset and struggling to generate the email themselves or unable to log into their account with us. **What do you dislike about At Last?** It was difficult for quite a while to filter however I think we had a meeting about this and our concerns were taken on board which made it more helpful. **What problems is At Last solving and how is that benefiting you?** Free returns for customers makes such a difference - I work in customer service so being able to advise an angry customer who forgot to cancel their subscription that they can return it without needing to print anything and just need to look out for an email I have sent them is great - also the tracking of the returns all being in one place to see what needs refunding and what does not is obviously very helpful. ### 4. At Last’s One-Portal Returns: A Game-Changer for High-Volume Brands **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Partnerships Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 07, 2026 **What do you like best about At Last?** As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations. Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apart, though, is their partnership approach; they are incredibly responsive to our feedback and have consistently implemented updates to the platform based on our specific needs. If you’re a high-volume brand looking for a scalable, flexible returns partner, I can’t recommend At Last enough! **What do you dislike about At Last?** Nothing, they are a company and software solution that offers the right partnership for us. **What problems is At Last solving and how is that benefiting you?** As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations. Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apart, though, is their partnership approach; they are incredibly responsive to our feedback and have consistently implemented updates to the platform based on our specific needs. If you’re a high-volume brand looking for a scalable, flexible returns partner, I can’t recommend At Last enough! ### 5. A Fantastic Platform Backed by an Exceptional Team **Rating:** 5.0/5.0 stars **Reviewed by:** Claire P. | Commercial Operations Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 09, 2026 **What do you like best about At Last?** I love their consumaer return portal!! It's a great dashboard - quick and easy to set up, with the ability to personalise the look and feel so it reflects the customer's own brand and portal. It's incredibly user-friendly, allowing customers to easily make changes themselves, such as switching services on and off or updating logos, without needing additional support. The team at At Last are always super responsive, knowledgeable and incredibly helpful. They're proactive in providing support and quick to resolve any queries, making the whole experience seamless. I look forward to working with them any time! **What do you dislike about At Last?** Honestly, I haven't found anything to dislike yet!! The platform has been easy to use and the team has been consistently responsive, supportive and open to feedback. **What problems is At Last solving and how is that benefiting you?** At Last has given us a quick and easy way to provide our customers with a consumer returns portal that looks and feels like a bespoke solution, without the time and cost typically associated with building one from scratch. The platform is highly flexible, allowing each portal to be tailored to a customer's specific requirements, branding, and processes. As every customer has different needs, this level of customisation is a real benefit. It enables us to deliver a professional, seamless returns experience while significantly reducing implementation time and ongoing administration. ### 6. Effortless Returns Management with Stellar Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Martin L. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 16, 2026 **What do you like best about At Last?** I find At Last to be very easy to use, not just for us, but also for our customers on our website. The range of options provided by At Last helps customers send returns back to us, which is particularly helpful for those who may not live close to a post office, as they can use parcel lockers or pick up/drop off points. The integration with our Shopify store is straightforward and easy to use too, making the setup process as simple as clicking a few buttons. **What do you dislike about At Last?** At the moment, there is still some potential for more return options to be provided to the customer. **What problems is At Last solving and how is that benefiting you?** At Last makes it easy for both us and our customers to manage returns, especially helpful for customers far from a post office. It handles our high return rate efficiently. There is also functionality for customers to photograph the returns to highlight the reason for the return. ### 7. Personalized Product Guidance That Adapts to Every User **Rating:** 5.0/5.0 stars **Reviewed by:** Abi S. | Account Executive, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 20, 2026 **What do you like best about At Last?** They’re able to adapt their conversations and explain the product based on who the user is. For example, they recently spoke with a customer who runs a 3PL and walked through how the platform would help them, including guidance on how they can “sell” it to their customers. **What do you dislike about At Last?** The only negative I have is that sometimes communication to the end user is a little longer than I would like however I know they are a growing team and I am sure that will be resolved in time. Also I have never had a customer complaint about that **What problems is At Last solving and how is that benefiting you?** It provides a really really easy solution for what could be a complex problem to resolve for shippers ### 8. Easy Order Lookup That Shows All the Info You Need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 08, 2026 **What do you like best about At Last?** I think it's easy to use as you can simply enter the order number in the box, and it'll show you all the info needed. **What do you dislike about At Last?** The opening page is a little crowded, with all the options being in a chunk along the top rather than separated out **What problems is At Last solving and how is that benefiting you?** If a customer complains only part of their order has been refunded, we can go onto the label and see if only 1 item has been ticked to return, and explain if only 1 item is ticked, only 1 item will be refunded ### 9. Effortless Returns Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Megan . | Marketing Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 06, 2026 **What do you like best about At Last?** I like using At Last for managing returns for our online store. The dashboard stands out because it's easy to view and track our returns, and it's user-friendly for our Customer Service team. I love that we can create a return on behalf of a customer. Additionally, the order number visibility makes it easy for our Customer Service team to find the return we are looking for. The shipping status feature is also great for a quick view on the status of the return, along with easy access to the tracking number. Plus, the initial setup was very easy, with great help from Danielle. **What do you dislike about At Last?** Our only suggestion so far would be a notification feature so our Customer Service team can be notified when a return is created and when one has been delivered. This would remove our need to go into At Last and check for any new returns. **What problems is At Last solving and how is that benefiting you?** At Last allows us to track returned parcels, see reasons for returns, and provides a smoother customer experience. The user-friendly dashboard lets our Customer Service team easily view order numbers, return status, and access tracking numbers. ### 10. Easy Filters That Make Finding Info and Processing Refunds Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Amy F. | Team leader, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 08, 2026 **What do you like best about At Last?** The use of filters makes it very easy for me to find the info I need, and action the refunds I need to efficiently **What do you dislike about At Last?** Pulling reporting is not super user friendly **What problems is At Last solving and how is that benefiting you?** Refunding customers orders before they reach us by being able to see when they have been shipped. ### 11. Friendly, Supportive Team that keeps us in the loop **Rating:** 4.5/5.0 stars **Reviewed by:** Tammy B. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about At Last?** Easy to get a hold of, friendly and supportive, always reaching out to let us know of any updates. **What do you dislike about At Last?** Sometimes we have to request things that we would expect the system to already include. **What problems is At Last solving and how is that benefiting you?** They included "reasons" to be more specific to our needs and this benefitted us greatly. ### 12. Simple, Streamlined Returns with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Conor J. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 14, 2026 **What do you like best about At Last?** The simplicity of the platform and the level of customer service. It makes managing returns incredibly straightforward for both us and our customers. Joe in particular has been fantastic always responsive, helpful and willing to go above and beyond whenever we need support. **What do you dislike about At Last?** Nothing it's been great! So simple to use. **What problems is At Last solving and how is that benefiting you?** Helping lower the amount of returns we've had. ### 13. One-Stop Hub for Tracking Returns, QC, and Refunds **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2026 **What do you like best about At Last?** It's a one-stop place to check on what returns we are expecting, what has arrived and has been quality checked and what returns need refunding. **What do you dislike about At Last?** Think we preferred the previous interface but that is a personal preference rather than there being an issue with it **What problems is At Last solving and how is that benefiting you?** Having one place to find all of the returns and see clearly which returns are outstanding, which returns are on their way back and which returns need refunding has been very useful and time saving. The ability to connect directly to Shopify has been an added bonus. ### 14. Easy to Use and Keeps Returns Organized in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 06, 2026 **What do you like best about At Last?** The platform is easy to use and I’m able to process returns more efficiently and stay organised. It keeps everything in one place, and I’m able to manage a high number of returns swiftly. It’s straightforward to learn, which is especially helpful for me as a new member of my team. **What do you dislike about At Last?** Occasionally, some pages can take a little longer to load but that doesn’t bother me as a user as At Last is mostly straightforward. **What problems is At Last solving and how is that benefiting you?** Getting through a high volume of returns orders while maintaining organisation is vital for my team so it helps in that sense. ### 15. Incredibly Easy Return Creation and Tracking with Clear Delivery Progress **Rating:** 5.0/5.0 stars **Reviewed by:** Petra M. | Office and E-Commerce Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 15, 2026 **What do you like best about At Last?** It is incredibly easy to use and see the progress of a Returning Parcel and when to expect delivery. Feedback from our customers sending their returns is that it is very conveinent. **What do you dislike about At Last?** So far nothing, everything is working well and efficiently. **What problems is At Last solving and how is that benefiting you?** Our team has received full training on the dashboard and how to use and they are available to be contacted if and when we need them for help. ### 16. Streamlined Returns, Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 05, 2026 **What do you like best about At Last?** I appreciate the care from the At Last team; they're always on hand to help. I also enjoy the dashboard and the visibility it gives us into the insights of our returns, along with streamlining the creation of returns for customers. I really value that all the different marketplaces we sell on can create a return in one hub, which makes life a lot easier for our team and for customers to go to one return portal. The initial setup was very simple, and the team helped and guided us through each step, completely onboarding us. **What do you dislike about At Last?** No dislikes! **What problems is At Last solving and how is that benefiting you?** At Last reduces the manual workload of processing returns by consolidating them into one hub, providing insights and analytics, and streamlining the returns process. It supports various marketplaces, making returns management easier for our team. ### 17. Seamless Integration, Great Dashboard, and a Brilliant Team **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Customer Care Executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 19, 2026 **What do you like best about At Last?** The ease of integration, the seamless dashboard and the wonderful team **What do you dislike about At Last?** Nothing! As with any growing platform, there have been occasional feature requests or enhancements we'd have liked to see over the years, but the team have always been receptive to feedback and continuously improved the product. **What problems is At Last solving and how is that benefiting you?** We'd requested a few small features (such as customer returns notifications) which were rolled out by the team. Hugely helpful ### 18. Easy-to-Use Portal with Great Team Support **Rating:** 4.5/5.0 stars **Reviewed by:** Lilla H. | Client Solutions Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 18, 2026 **What do you like best about At Last?** Easy to use portal, great support from the team. **What do you dislike about At Last?** I haven't used it enough to find a dislike about the product :) **What problems is At Last solving and how is that benefiting you?** Client management is always difficult and time consuming, by At Last completely taking over the onboarding process from us, makes the whole process more efficient for us, as our client will also get the chance to ask questions directly from At Last. ### 19. At Last review **Rating:** 5.0/5.0 stars **Reviewed by:** Andy C. | Logistics manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 16, 2026 **What do you like best about At Last?** The interaction of the team, availability of support when needed and desire to take feedback and improve the product based on the feedback **What do you dislike about At Last?** I have no negative feedback for at last, they have supported everytime I contact them **What problems is At Last solving and how is that benefiting you?** Updating the dashboard to include follow up and analysis ### 20. All Returns, Clearly Visible on One Page **Rating:** 5.0/5.0 stars **Reviewed by:** Jaggit S. | BDM, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 03, 2026 **What do you like best about At Last?** It’s so easy to see what’s going on with all my returns on one page! **What do you dislike about At Last?** Maybe bring some colour into the home page and dashboard. **What problems is At Last solving and how is that benefiting you?** It manages my returns from start to finish. Cost carriers refund type and values. It gives me an overview of where I am at any one time. ### 21. Streamlined Returns with Actionable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Alice B. | Head of Business of Brand, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 16, 2026 **What do you like best about At Last?** Super helpful to streamline our return process and great insights adn data on why people are returning which we can feedback into the business **What do you dislike about At Last?** No negetive comments it has really helped us as a business **What problems is At Last solving and how is that benefiting you?** streamlining the returns process and getting easy access to data ### 22. Streamlined Returns with Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie H. | E commerce, Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 13, 2026 **What do you like best about At Last?** I like that At Last is quick and simple to use with links to everything on one page. It's great that it integrates with Mirakl, saving us time by allowing us to manage returns without using different portals. I also appreciate the feature where customers can upload photos of faulty items, like shoes, which helps us quickly identify and understand any issues. The initial setup was very easy too. **What do you dislike about At Last?** Nothing to dislike **What problems is At Last solving and how is that benefiting you?** At Last saves us time by integrating with Mirakl, so we don't need different portals for returns. It's quick and simple to use with everything on one page, and customers can upload photos of faults, making it easier to identify issues. ### 23. Great Team and Constantly Improving Software **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron R. | Co-Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 04, 2026 **What do you like best about At Last?** The software is constantly improving based on customer feedback **What do you dislike about At Last?** Anything I disliked has been fixed or is going to be fixed **What problems is At Last solving and how is that benefiting you?** Customers used to have to email us and pay for return labels directly with random couriers. We had no way of tracking where returns were. Now everything has been streamlined and offers a much better customer experience ### 24. Effortless Returns, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 07, 2026 **What do you like best about At Last?** I appreciate At Last for its smart and efficient returns solution for UK and International parcels, which makes returning unwanted goods simple and easy for customers. I like the hands-on team that is always responsive and professional, along with the great service and features available. I also value the flexibility of At Last to adapt services to suit each client's requirements, giving customers the ability to improve reporting of returns and their own product quality in some cases. **What do you dislike about At Last?** More options for international returns would be nice **What problems is At Last solving and how is that benefiting you?** I use At Last to support my clients with a smart returns solution. It simplifies returning goods and enhances reporting, improving product quality. It's flexible, adapting services to client needs. ### 25. Streamlined Returns, Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Emilia W. | Customer service advisor, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 05, 2026 **What do you like best about At Last?** I use At Last for handling returns and it delivers accurate delivery times and links orders to order numbers, which makes it easy to use. I like the live, fast updating times as it provides accurate info about where I'm at with my returns, making the process smooth. It's also great that it links well with other programs like Mintsoft and Shopify. The initial setup was really easy as everything was easy to link together. **What do you dislike about At Last?** There isn't anything I would change! **What problems is At Last solving and how is that benefiting you?** I use At Last for returns as it delivers accurate delivery times, links orders to numbers, provides live updates, and integrates smoothly with other tools like Mintsoft. ### 26. At Last, Best-in-Class, User-Friendly Software with Unbelievable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rob H. | Partnerships Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 03, 2026 **What do you like best about At Last?** Unbelievable service from the team and the software—best in class by far, and so user-friendly. **What do you dislike about At Last?** Nothing to complain about—everything is on point, and the team is incredibly supportive. **What problems is At Last solving and how is that benefiting you?** my Returns Network, helping me support clients all over the world ### 27. Hundreds of Hours Saved: Seamless Reverse Logistics Booking & Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 05, 2026 **What do you like best about At Last?** At Last has delivered our operations team hundreds of hours in time savings. Booking reverse logistics shipments and providing our users with tracking is now seamless and accountable. **What do you dislike about At Last?** We had several issues with one of the carriers at the beginning but At Last resolved the issues quicker than we could have without them. I’d say that reliance on carriers is the weakest link in the chain **What problems is At Last solving and how is that benefiting you?** Sometimes our partners and users are required to return equipment and At Last make the process safe, secure, and convenient. Users can book based on the equipment provided, select a carrier that suits them (the collect-from-home option is fantastic) and At Last provide a paperless label and tracking to the user but more importantly to us. Before we had At Last our customer service and estates team had to do this manually - the time saving is invaluable ### 28. Effortless Returns with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott G. | Store Supervisor, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 05, 2026 **What do you like best about At Last?** I really like how simple At Last is to use. The staff are very friendly and they advise us on how to use the product effectively with great training. It's just a very easy tool to work with. **What do you dislike about At Last?** Nothing **What problems is At Last solving and how is that benefiting you?** I use At Last because it lets my customers create returns easily without needing to contact me directly. It provides a clear, smooth transition at checkout, making the returns process hassle-free. ### 29. easy to use, great system **Rating:** 5.0/5.0 stars **Reviewed by:** holly w. | Customer Care Administrator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 06, 2026 **What do you like best about At Last?** straight forward and easy to use, great system **What do you dislike about At Last?** some of the tasks can be quite manual, for example when processing returns in bulk **What problems is At Last solving and how is that benefiting you?** all of our returns are in one portal which makes life easier for our team and also our customers ### 30. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 22, 2026 **What do you like best about At Last?** Easy to use and great communication with account manager Joe **What do you dislike about At Last?** It would be good to be able to match return to order number within the AtLast portal **What problems is At Last solving and how is that benefiting you?** Recognising what the returns reasons are and using this data internally to bring down our return rate with product amends, site improvements ### 31. Effortless Returns Management with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 06, 2026 **What do you like best about At Last?** I like how At Last helps reduce customer return inquiries through the returns portal. It's really easy to use for both customers and my team, and the support from the At Last team has been great. The setup was very easy with their support. **What do you dislike about At Last?** No dislikes **What problems is At Last solving and how is that benefiting you?** I use At Last for its returns portal, which reduces customer inquiries. It's easy for both our customers and team, and comes with great support from the At Last team. ### 32. Flexible Solution with Effortless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 08, 2026 **What do you like best about At Last?** The staff are extremely knowledgeable, and the solution is flexible, which makes it appealing to a wide range of businesses. The onboarding process is painless because they handle most of the work. **What do you dislike about At Last?** I have been working with At Last for a couple of year now and there are no dislikes that I can think of! **What problems is At Last solving and how is that benefiting you?** Being a partner working with At Last, I am able to offer my customers an additional solution which helps improve their quality of service by identifying the main reasons for consumers returning goods ### 33. Adaptable Service That Improves with Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2026 **What do you like best about At Last?** There service is adaptable and they always use feedback to improve and better the service. **What do you dislike about At Last?** Some developments can take time as they are a new growing company. **What problems is At Last solving and how is that benefiting you?** Creating more automation in our returns and providing useful data we can use to improve our own service. ### 34. The ultimate reverse logistics solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about At Last?** As a multi-channel 3PL, managing reverse logistics across dozens of different client brands used to be an operational bottleneck. Traditional carrier portals and paper slips just couldn't scale with our warehouse operations. **What do you dislike about At Last?** There is nothing to dislike. The platform works great. **What problems is At Last solving and how is that benefiting you?** It allows us as a 3PL to provide our clients with a returns platform to make reverse logistics seamless. ### 35. Easy to Use Service with Helpful Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee W. | Assistant Online Fulfilment Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 **What do you like best about At Last?** Easy to use and helpful customer service **What do you dislike about At Last?** Nothing so far. It has been an easy to use service **What problems is At Last solving and how is that benefiting you?** Helping us get set up ### 36. Responsive, Resourceful Support That Exceeded Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 30, 2026 **What do you like best about At Last?** The superb customer service. Responsive, charming and relentlessly resourceful, always pushing new features. **What do you dislike about At Last?** Nothing of note. The service has exceeded our expectations. **What problems is At Last solving and how is that benefiting you?** Providing a clean UI for self-service returns for our customers while also offering label rates that are better than we could buy direct from carriers. ### 37. Adaptable Team That Makes the atlast Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2026 **What do you like best about At Last?** They are so adaptable, they work hard to make the portal as easy to use as possible **What do you dislike about At Last?** the fact that if someone has paid with mutliple payment methods we have to manually refund **What problems is At Last solving and how is that benefiting you?** the processing of refunds ### 38. Absolutely Seamless Setup, Great Portal, and Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Liddi F. | Customer Improvements Agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 29, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about At Last?** Absolutely seamless setup and support from Danielle and Joe! The portal is great and exactly what our business needed. Thank you! **What do you dislike about At Last?** Manually entering the weights to create customer returns is a bit annoying, but it doesn’t bother us too much overall. **What problems is At Last solving and how is that benefiting you?** It streamlined our outdated freepost returns options, making the process much easier for our customers and simplifying returns processing for our warehouse team. ### 39. Easy to Use and Navigate, but Needs Clearer Customer Clarification **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 27, 2026 **What do you like best about At Last?** easy to use and navigate easy to read and understand **What do you dislike about At Last?** to get a lot of customers that press 1 item and then we find it clarifycation **What problems is At Last solving and how is that benefiting you?** helping me find and relay the customer refund for the customer - [View At Last pricing details and edition comparison](https://www.g2.com/products/at-last/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-08+21%3A48%3A45+-0500&secure%5Bsession_id%5D=f98ca417-b67d-4a2c-b73a-be6f84e1aa12&secure%5Btoken%5D=0ac11b16a029fd3747bfa2d51bf99af65664aca46fadd974f9fc422b19b339a4&format=llm_user) ## At Last Features **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **Transactions** - Exchange - Approvals - Refund - Credit **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification ## Top At Last Alternatives - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.8/5.0 (309 reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (271 reviews)