--- title: At Last Reviews meta_title: 'At Last Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how At Last works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 26 scale: '5' date_modified: '2026-07-22' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # At Last Reviews **Vendor:** At Last **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 26 ## About At Last Smooth returns. Zero cost. At Last®. One portal for returns and exchanges, wherever you sell. Streamline all your returns & exchanges from one beautiful branded portal — across your Shopify store and every marketplace you sell on. Available for free with no shipping costs, no software cost, no return fees and no limits. Unlock UK carriers: InPost, Royal Mail, Evri & more, plus international shipping from 200+ countries. Retain revenue with exchanges, store credit and upsells. Apply custom return rules and track via real-time analytics. Set up in minutes with 100% UK-based support. ## At Last Pros & Cons **What users like:** - Users commend the **excellent customer support** from Danielle and Joe, making setup and usage seamless and effective. (1 reviews) - Users appreciate the **real-time tracking** feature of At Last, enhancing accountability and saving significant time in operations. (1 reviews) - Users value the **efficient returns management** of At Last, significantly saving time in their operations. (1 reviews) - Users praise the **seamless setup** of At Last, highlighting excellent support and a user-friendly portal. (1 reviews) - Users value the **time-saving efficiency** of At Last, significantly reducing operational hours and enhancing shipment tracking. (1 reviews) - Tracking (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users note the **inefficient shipping process** due to carrier reliance, causing initial issues despite quick resolutions from At Last. (1 reviews) - Users find the **manual weight entry for customer returns annoying** , but it doesn't significantly detract from their experience. (1 reviews) ## At Last Reviews ### 1. A simple, reliable way to take the pain out of returns **Rating:** 5.0/5.0 stars **Reviewed by:** Anand M. | Business Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about At Last?** At Last is simple to use and does exactly what you need it to do without making the process feel complicated. The platform saves a lot of time, especially when managing returns, labels and customer updates. It feels reliable, easy to navigate, and helps remove a lot of the back-and-forth that usually comes with returns management. **What do you dislike about At Last?** The only small thing I’d like to see is a little more customisation in some of the customer-facing options. Nothing major, more of a wishlist item than a problem. **What problems is At Last solving and how is that benefiting you?** At Last solves the problem of making returns feel complicated for both the customer and the business. Instead of dealing with manual steps, unclear communication and extra admin, the platform gives a much cleaner process for managing return requests, labels and customer updates. That saves time for the team and gives customers a better experience because they know what to do and what to expect. The biggest benefit is that it removes friction. Returns are never the most enjoyable part of ecommerce, but At Last makes them much easier to manage. It helps keep things organised, reduces back-and-forth, and gives us more confidence that the process is being handled properly. ### 2. At Last’s One-Portal Returns: A Game-Changer for High-Volume Brands **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about At Last?** As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations. Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apart, though, is their partnership approach; they are incredibly responsive to our feedback and have consistently implemented updates to the platform based on our specific needs. If you’re a high-volume brand looking for a scalable, flexible returns partner, I can’t recommend At Last enough! **What do you dislike about At Last?** Nothing, they are a company and software solution that offers the right partnership for us. **What problems is At Last solving and how is that benefiting you?** As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations. Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apart, though, is their partnership approach; they are incredibly responsive to our feedback and have consistently implemented updates to the platform based on our specific needs. If you’re a high-volume brand looking for a scalable, flexible returns partner, I can’t recommend At Last enough! ### 3. A Fantastic Platform Backed by an Exceptional Team **Rating:** 5.0/5.0 stars **Reviewed by:** Claire P. | Commercial Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about At Last?** I love their consumaer return portal!! It's a great dashboard - quick and easy to set up, with the ability to personalise the look and feel so it reflects the customer's own brand and portal. It's incredibly user-friendly, allowing customers to easily make changes themselves, such as switching services on and off or updating logos, without needing additional support. The team at At Last are always super responsive, knowledgeable and incredibly helpful. They're proactive in providing support and quick to resolve any queries, making the whole experience seamless. I look forward to working with them any time! **What do you dislike about At Last?** Honestly, I haven't found anything to dislike yet!! The platform has been easy to use and the team has been consistently responsive, supportive and open to feedback. **What problems is At Last solving and how is that benefiting you?** At Last has given us a quick and easy way to provide our customers with a consumer returns portal that looks and feels like a bespoke solution, without the time and cost typically associated with building one from scratch. The platform is highly flexible, allowing each portal to be tailored to a customer's specific requirements, branding, and processes. As every customer has different needs, this level of customisation is a real benefit. It enables us to deliver a professional, seamless returns experience while significantly reducing implementation time and ongoing administration. ### 4. Effortless Returns Management with Stellar Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Martin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about At Last?** I find At Last to be very easy to use, not just for us, but also for our customers on our website. The range of options provided by At Last helps customers send returns back to us, which is particularly helpful for those who may not live close to a post office, as they can use parcel lockers or pick up/drop off points. The integration with our Shopify store is straightforward and easy to use too, making the setup process as simple as clicking a few buttons. **What do you dislike about At Last?** At the moment, there is still some potential for more return options to be provided to the customer. **What problems is At Last solving and how is that benefiting you?** At Last makes it easy for both us and our customers to manage returns, especially helpful for customers far from a post office. It handles our high return rate efficiently. There is also functionality for customers to photograph the returns to highlight the reason for the return. ### 5. Personalized Product Guidance That Adapts to Every User **Rating:** 5.0/5.0 stars **Reviewed by:** Abi S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about At Last?** They’re able to adapt their conversations and explain the product based on who the user is. For example, they recently spoke with a customer who runs a 3PL and walked through how the platform would help them, including guidance on how they can “sell” it to their customers. **What do you dislike about At Last?** The only negative I have is that sometimes communication to the end user is a little longer than I would like however I know they are a growing team and I am sure that will be resolved in time. Also I have never had a customer complaint about that **What problems is At Last solving and how is that benefiting you?** It provides a really really easy solution for what could be a complex problem to resolve for shippers ### 6. Effortless Returns Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Megan . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about At Last?** I like using At Last for managing returns for our online store. The dashboard stands out because it's easy to view and track our returns, and it's user-friendly for our Customer Service team. I love that we can create a return on behalf of a customer. Additionally, the order number visibility makes it easy for our Customer Service team to find the return we are looking for. The shipping status feature is also great for a quick view on the status of the return, along with easy access to the tracking number. Plus, the initial setup was very easy, with great help from Danielle. **What do you dislike about At Last?** Our only suggestion so far would be a notification feature so our Customer Service team can be notified when a return is created and when one has been delivered. This would remove our need to go into At Last and check for any new returns. **What problems is At Last solving and how is that benefiting you?** At Last allows us to track returned parcels, see reasons for returns, and provides a smoother customer experience. The user-friendly dashboard lets our Customer Service team easily view order numbers, return status, and access tracking numbers. ### 7. Incredibly Easy Return Creation and Tracking with Clear Delivery Progress **Rating:** 5.0/5.0 stars **Reviewed by:** Petra M. | Office and E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about At Last?** It is incredibly easy to use and see the progress of a Returning Parcel and when to expect delivery. Feedback from our customers sending their returns is that it is very conveinent. **What do you dislike about At Last?** So far nothing, everything is working well and efficiently. **What problems is At Last solving and how is that benefiting you?** Our team has received full training on the dashboard and how to use and they are available to be contacted if and when we need them for help. ### 8. Seamless Integration, Great Dashboard, and a Brilliant Team **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Customer Care Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about At Last?** The ease of integration, the seamless dashboard and the wonderful team **What do you dislike about At Last?** Nothing! As with any growing platform, there have been occasional feature requests or enhancements we'd have liked to see over the years, but the team have always been receptive to feedback and continuously improved the product. **What problems is At Last solving and how is that benefiting you?** We'd requested a few small features (such as customer returns notifications) which were rolled out by the team. Hugely helpful ### 9. Easy-to-Use Portal with Great Team Support **Rating:** 4.5/5.0 stars **Reviewed by:** Lilla H. | Client Solutions Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about At Last?** Easy to use portal, great support from the team. **What do you dislike about At Last?** I haven't used it enough to find a dislike about the product :) **What problems is At Last solving and how is that benefiting you?** Client management is always difficult and time consuming, by At Last completely taking over the onboarding process from us, makes the whole process more efficient for us, as our client will also get the chance to ask questions directly from At Last. ### 10. At Last review **Rating:** 5.0/5.0 stars **Reviewed by:** Andy C. | Logistics manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about At Last?** The interaction of the team, availability of support when needed and desire to take feedback and improve the product based on the feedback **What do you dislike about At Last?** I have no negative feedback for at last, they have supported everytime I contact them **What problems is At Last solving and how is that benefiting you?** Updating the dashboard to include follow up and analysis ### 11. All Returns, Clearly Visible on One Page **Rating:** 5.0/5.0 stars **Reviewed by:** Jaggit S. | BDM, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about At Last?** It’s so easy to see what’s going on with all my returns on one page! **What do you dislike about At Last?** Maybe bring some colour into the home page and dashboard. **What problems is At Last solving and how is that benefiting you?** It manages my returns from start to finish. Cost carriers refund type and values. It gives me an overview of where I am at any one time. ### 12. Streamlined Returns with Actionable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Alice B. | Head of Business of Brand, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about At Last?** Super helpful to streamline our return process and great insights adn data on why people are returning which we can feedback into the business **What do you dislike about At Last?** No negetive comments it has really helped us as a business **What problems is At Last solving and how is that benefiting you?** streamlining the returns process and getting easy access to data ### 13. Streamlined Returns with Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about At Last?** I like that At Last is quick and simple to use with links to everything on one page. It's great that it integrates with Mirakl, saving us time by allowing us to manage returns without using different portals. I also appreciate the feature where customers can upload photos of faulty items, like shoes, which helps us quickly identify and understand any issues. The initial setup was very easy too. **What do you dislike about At Last?** Nothing to dislike **What problems is At Last solving and how is that benefiting you?** At Last saves us time by integrating with Mirakl, so we don't need different portals for returns. It's quick and simple to use with everything on one page, and customers can upload photos of faults, making it easier to identify issues. ### 14. Great Team and Constantly Improving Software **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron R. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about At Last?** The software is constantly improving based on customer feedback **What do you dislike about At Last?** Anything I disliked has been fixed or is going to be fixed **What problems is At Last solving and how is that benefiting you?** Customers used to have to email us and pay for return labels directly with random couriers. We had no way of tracking where returns were. Now everything has been streamlined and offers a much better customer experience ### 15. Effortless Returns, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about At Last?** I appreciate At Last for its smart and efficient returns solution for UK and International parcels, which makes returning unwanted goods simple and easy for customers. I like the hands-on team that is always responsive and professional, along with the great service and features available. I also value the flexibility of At Last to adapt services to suit each client's requirements, giving customers the ability to improve reporting of returns and their own product quality in some cases. **What do you dislike about At Last?** More options for international returns would be nice **What problems is At Last solving and how is that benefiting you?** I use At Last to support my clients with a smart returns solution. It simplifies returning goods and enhances reporting, improving product quality. It's flexible, adapting services to client needs. ### 16. Streamlined Returns, Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Emilia W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about At Last?** I use At Last for handling returns and it delivers accurate delivery times and links orders to order numbers, which makes it easy to use. I like the live, fast updating times as it provides accurate info about where I'm at with my returns, making the process smooth. It's also great that it links well with other programs like Mintsoft and Shopify. The initial setup was really easy as everything was easy to link together. **What do you dislike about At Last?** There isn't anything I would change! **What problems is At Last solving and how is that benefiting you?** I use At Last for returns as it delivers accurate delivery times, links orders to numbers, provides live updates, and integrates smoothly with other tools like Mintsoft. ### 17. At Last, Best-in-Class, User-Friendly Software with Unbelievable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rob H. | Partnerships Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about At Last?** Unbelievable service from the team and the software—best in class by far, and so user-friendly. **What do you dislike about At Last?** Nothing to complain about—everything is on point, and the team is incredibly supportive. **What problems is At Last solving and how is that benefiting you?** my Returns Network, helping me support clients all over the world ### 18. Hundreds of Hours Saved: Seamless Reverse Logistics Booking & Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about At Last?** At Last has delivered our operations team hundreds of hours in time savings. Booking reverse logistics shipments and providing our users with tracking is now seamless and accountable. **What do you dislike about At Last?** We had several issues with one of the carriers at the beginning but At Last resolved the issues quicker than we could have without them. I’d say that reliance on carriers is the weakest link in the chain **What problems is At Last solving and how is that benefiting you?** Sometimes our partners and users are required to return equipment and At Last make the process safe, secure, and convenient. Users can book based on the equipment provided, select a carrier that suits them (the collect-from-home option is fantastic) and At Last provide a paperless label and tracking to the user but more importantly to us. Before we had At Last our customer service and estates team had to do this manually - the time saving is invaluable ### 19. Effortless Returns with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott G. | Store Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2026 **What do you like best about At Last?** I really like how simple At Last is to use. The staff are very friendly and they advise us on how to use the product effectively with great training. It's just a very easy tool to work with. **What do you dislike about At Last?** Nothing **What problems is At Last solving and how is that benefiting you?** I use At Last because it lets my customers create returns easily without needing to contact me directly. It provides a clear, smooth transition at checkout, making the returns process hassle-free. ### 20. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about At Last?** Easy to use and great communication with account manager Joe **What do you dislike about At Last?** It would be good to be able to match return to order number within the AtLast portal **What problems is At Last solving and how is that benefiting you?** Recognising what the returns reasons are and using this data internally to bring down our return rate with product amends, site improvements ### 21. Flexible Solution with Effortless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about At Last?** The staff are extremely knowledgeable, and the solution is flexible, which makes it appealing to a wide range of businesses. The onboarding process is painless because they handle most of the work. **What do you dislike about At Last?** I have been working with At Last for a couple of year now and there are no dislikes that I can think of! **What problems is At Last solving and how is that benefiting you?** Being a partner working with At Last, I am able to offer my customers an additional solution which helps improve their quality of service by identifying the main reasons for consumers returning goods ### 22. Adaptable Service That Improves with Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about At Last?** There service is adaptable and they always use feedback to improve and better the service. **What do you dislike about At Last?** Some developments can take time as they are a new growing company. **What problems is At Last solving and how is that benefiting you?** Creating more automation in our returns and providing useful data we can use to improve our own service. ### 23. The ultimate reverse logistics solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about At Last?** As a multi-channel 3PL, managing reverse logistics across dozens of different client brands used to be an operational bottleneck. Traditional carrier portals and paper slips just couldn't scale with our warehouse operations. **What do you dislike about At Last?** There is nothing to dislike. The platform works great. **What problems is At Last solving and how is that benefiting you?** It allows us as a 3PL to provide our clients with a returns platform to make reverse logistics seamless. ### 24. Responsive, Resourceful Support That Exceeded Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about At Last?** The superb customer service. Responsive, charming and relentlessly resourceful, always pushing new features. **What do you dislike about At Last?** Nothing of note. The service has exceeded our expectations. **What problems is At Last solving and how is that benefiting you?** Providing a clean UI for self-service returns for our customers while also offering label rates that are better than we could buy direct from carriers. ### 25. Adaptable Team That Makes the atlast Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about At Last?** They are so adaptable, they work hard to make the portal as easy to use as possible **What do you dislike about At Last?** the fact that if someone has paid with mutliple payment methods we have to manually refund **What problems is At Last solving and how is that benefiting you?** the processing of refunds ### 26. Absolutely Seamless Setup, Great Portal, and Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Liddi F. | Customer Improvements Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about At Last?** Absolutely seamless setup and support from Danielle and Joe! The portal is great and exactly what our business needed. Thank you! **What do you dislike about At Last?** Manually entering the weights to create customer returns is a bit annoying, but it doesn’t bother us too much overall. **What problems is At Last solving and how is that benefiting you?** It streamlined our outdated freepost returns options, making the process much easier for our customers and simplifying returns processing for our warehouse team. - [View At Last pricing details and edition comparison](https://www.g2.com/products/at-last/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-25+14%3A37%3A50+-0500&secure%5Bsession_id%5D=b1d00f92-c87c-4d64-b9b8-d6623f5569c5&secure%5Btoken%5D=030cc2218f354a772035d645d6bdffa3db7ba2d75bfa472235634eb831f0aead&format=llm_user) ## At Last Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Mintsoft](https://www.g2.com/products/mintsoft/reviews) - [Mirakl Inc](https://www.g2.com/products/mirakl-inc/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [WebTitan Web Filter](https://www.g2.com/products/webtitan-web-filter/reviews) ## At Last Features **Integrations** - E-Commerce - WMS - Accounting - OMS **Tracking** - Shipping - Inventory **Transactions** - Exchange - Approvals - Refund - Credit ## Top At Last Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.7/5.0 (297 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (270 reviews)