At Last Reviews & Product Details

At Last is a great returns portal that makes processing and setting up returns straightforward and easy. It has helped us save time and streamline our returns process without adding unnecessary complications.

The At Last team are extremely helpful and receptive to feedback, always taking our suggestions on board to help improve the service. It is great to see the new features they continue to introduce, and the team are always happy to demonstrate how they work and, importantly, how we can use them to improve customer retention and the overall customer experience.

The addition of the dashboard has also been a great improvement. It provides us with useful insights that help us identify areas where we can improve our website, including our size guides and product descriptions. Overall, At Last has become a valuable tool for both managing our returns process and helping us improve the wider customer journey. Review collected by and hosted on G2.com.

With the returns dashboard, it would be great to have the ability to categorise products as well as by size. This would allow us to identify whether particular products have higher return rates and, importantly, whether there are any clear sizing trends, such as customers consistently finding a product too large or too small.

Having this additional level of insight would be extremely valuable in helping us identify potential sizing issues and make improvements to our website, particularly our size guides and product information. We have discussed this with the At Last team, and they have taken our feedback on board for consideration. Review collected by and hosted on G2.com.

Working with At Last has been a fantastic experience. They consistently make me feel valued, and their approachable yet professional team is incredibly easy to work with. Their returns solution is straightforward, effective, and takes away the stress of normally can be quite complicated with returns. The dashboard and daily reporting are brilliant and gives the data I require, and it makes my teams daily tasks in refunds at ease when searching. Review collected by and hosted on G2.com.

Nothing to dislike, as a growing company there have been a few time where I have made suggestions on what would help the platform such as having all filters in one section rather than 2 pages, this was updated within days for us, every time something is suggested they take it very seriously and are always going out there way to try and implement fixes. Review collected by and hosted on G2.com.

At Last is simple to use and does exactly what you need it to do without making the process feel complicated. The platform saves a lot of time, especially when managing returns, labels and customer updates. It feels reliable, easy to navigate, and helps remove a lot of the back-and-forth that usually comes with returns management. Review collected by and hosted on G2.com.

The only small thing I’d like to see is a little more customisation in some of the customer-facing options. Nothing major, more of a wishlist item than a problem. Review collected by and hosted on G2.com.

Being able to send customers a return link email when they find it too complicated or are angry/upset and struggling to generate the email themselves or unable to log into their account with us. Review collected by and hosted on G2.com.

It was difficult for quite a while to filter however I think we had a meeting about this and our concerns were taken on board which made it more helpful. Review collected by and hosted on G2.com.

As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations.

Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apart, though, is their partnership approach; they are incredibly responsive to our feedback and have consistently implemented updates to the platform based on our specific needs. If you’re a high-volume brand looking for a scalable, flexible returns partner, I can’t recommend At Last enough! Review collected by and hosted on G2.com.

Nothing, they are a company and software solution that offers the right partnership for us. Review collected by and hosted on G2.com.

I love their consumaer return portal!! It's a great dashboard - quick and easy to set up, with the ability to personalise the look and feel so it reflects the customer's own brand and portal. It's incredibly user-friendly, allowing customers to easily make changes themselves, such as switching services on and off or updating logos, without needing additional support.

The team at At Last are always super responsive, knowledgeable and incredibly helpful. They're proactive in providing support and quick to resolve any queries, making the whole experience seamless.

I look forward to working with them any time! Review collected by and hosted on G2.com.

Honestly, I haven't found anything to dislike yet!! The platform has been easy to use and the team has been consistently responsive, supportive and open to feedback. Review collected by and hosted on G2.com.

I find At Last to be very easy to use, not just for us, but also for our customers on our website. The range of options provided by At Last helps customers send returns back to us, which is particularly helpful for those who may not live close to a post office, as they can use parcel lockers or pick up/drop off points. The integration with our Shopify store is straightforward and easy to use too, making the setup process as simple as clicking a few buttons. Review collected by and hosted on G2.com.

At the moment, there is still some potential for more return options to be provided to the customer. Review collected by and hosted on G2.com.

They’re able to adapt their conversations and explain the product based on who the user is. For example, they recently spoke with a customer who runs a 3PL and walked through how the platform would help them, including guidance on how they can “sell” it to their customers. Review collected by and hosted on G2.com.

The only negative I have is that sometimes communication to the end user is a little longer than I would like however I know they are a growing team and I am sure that will be resolved in time. Also I have never had a customer complaint about that Review collected by and hosted on G2.com.

I think it's easy to use as you can simply enter the order number in the box, and it'll show you all the info needed. Review collected by and hosted on G2.com.

The opening page is a little crowded, with all the options being in a chunk along the top rather than separated out Review collected by and hosted on G2.com.

I like using At Last for managing returns for our online store. The dashboard stands out because it's easy to view and track our returns, and it's user-friendly for our Customer Service team. I love that we can create a return on behalf of a customer. Additionally, the order number visibility makes it easy for our Customer Service team to find the return we are looking for. The shipping status feature is also great for a quick view on the status of the return, along with easy access to the tracking number. Plus, the initial setup was very easy, with great help from Danielle. Review collected by and hosted on G2.com.

Our only suggestion so far would be a notification feature so our Customer Service team can be notified when a return is created and when one has been delivered. This would remove our need to go into At Last and check for any new returns. Review collected by and hosted on G2.com.