At Last is a great returns portal that makes processing and setting up returns straightforward and easy. It has helped us save time and streamline our returns process without adding unnecessary complications.

The At Last team are extremely helpful and receptive to feedback, always taking our suggestions on board to help improve the service. It is great to see the new features they continue to introduce, and the team are always happy to demonstrate how they work and, importantly, how we can use them to improve customer retention and the overall customer experience.

The addition of the dashboard has also been a great improvement. It provides us with useful insights that help us identify areas where we can improve our website, including our size guides and product descriptions. Overall, At Last has become a valuable tool for both managing our returns process and helping us improve the wider customer journey. Review collected by and hosted on G2.com.

With the returns dashboard, it would be great to have the ability to categorise products as well as by size. This would allow us to identify whether particular products have higher return rates and, importantly, whether there are any clear sizing trends, such as customers consistently finding a product too large or too small.

Having this additional level of insight would be extremely valuable in helping us identify potential sizing issues and make improvements to our website, particularly our size guides and product information. We have discussed this with the At Last team, and they have taken our feedback on board for consideration. Review collected by and hosted on G2.com.