CareMessage Reviews & Product Details

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health. With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.

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CareMessage

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Languages Supported

Amharic, Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, German, Greek, English, Persian, French, Gujarati, Haitian, Hebrew, Hindi, Armenian, Indonesian, Italian, Japanese, Central Khmer, Korean, Malayalam, Mongolian, Burmese, Nepali, Dutch, Punjabi, Polish, Portuguese, Pushto, Romanian, Russian, Slovak, Somali, Spanish, Albanian, Serbian, Swahili, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Yoruba, Chinese (Simplified), Chinese (Traditional), Samoan

Overview by

Cecilia Corral

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User Insights

Average based on 5 real user reviews.

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U

Verified User

Case Manager

Mid-Market (51-1000 emp.)

12/7/2022

4/5

As a Case Manager, this reviewer found CareMessage easy to use for direct communication with patients, significantly enhancing engagement and quality initiatives. The inability to send or receive images and limited formatting options were notable drawbacks.

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Alex D.

Director of MIS

Mid-Market (51-1000 emp.)

12/27/2019

"Direct Communication and Engagement with Patients"

5/5

What do you like best about CareMessage?

CareMessage is a multi-purpose communication/engagement application. For the appointment reminders, CareMessage was able to interface directly with our EMR system (Greenway Intergy) which allows our patients to confirm, cancel or reschedule their appointments via text or voice and our EMR system will automatically update accordingly to their responses. Our CareMessage rep. guided us through the many features, modules, and functions CareMessage has to offer. We learned that we can target specific patient populations in our organization and are able to set up different interactive programs with a variety of features. For example, we can upload a list of our diabetic patients into CareMessage and set up a program to remind those patients of their routine tests. We can also send text message blasts to all or some of our patients of any news and/or events in the community. CareMessage also gives us the ability to view text message responses from patients and we can respond back to them in real time. Review collected by and hosted on G2.com.

What do you dislike about CareMessage?

That our organization did not implement it sooner. Review collected by and hosted on G2.com.

Recommendations to others considering CareMessage:

When implementing CareMessage, make sure to include key stakeholders in your organization who have a grasp on the patient flow, have access to the EMR back end, and vendor and marketing team who will determine the verbiage used on the communications sent to the patients. Review collected by and hosted on G2.com.

What problems is CareMessage solving and how is that benefiting you?

From implementation of CareMessage to day-to-day use of the product, the overall experience has been amazing. CareMessage is surrounded by a team of experts and their knowledge of the product and willingness to share their successes from other clients sets them apart. The monthly calls with CareMessage are always educational as we learn new ways to engage our patients. With CareMessage, we have been able to solve some major communications issues we have had over the years with our patients. The first problem we solved was the patient appointment reminders. With CareMessage, we now have a truly integrated appointment reminder system that pulls data from our EMR system, then directly contacts the patient according to their choice of communication (text or phone call), allows the patients to confirm, cancel or reschedule their appointment and directly updates our EMR system with the patient's response. The second problem we solved was communicating directly with our patients. Whether it is sending a text message blast to all of our patients on any news and/or events in the community or targeting specific patient populations and setting up wellness programs and reminders, CareMessage makes it possible to communicate with our patients in a variety of ways that truly work. Having the ability to see the patient responses in real-time and engaging the patient with direct messaging makes this an invaluable tool for our organization. Review collected by and hosted on G2.com.

TA

Tracy A.

Chief Medical Information Officer

Mid-Market (51-1000 emp.)

12/23/2019

"Engage Patients with Texting"

5/5

What do you like best about CareMessage?

- Clean, intuitive UI - makes rollout a breeze with minimal training. - For patients, it's 'just texting' - no app, nothing new to learn, which reduces engagement barriers. - Support, ongoing engagement from CareMessage. Not just with product features, but they really want to understand our business needs and the problems we are trying to solve with texting. Pleased with the product improvements we've seen in the past year that were specific features we requested. - There is also an app - which is not what we lead in with, but for very engaged patients who want to text a greater volume or for PHI/confidentiality reasons where a secure app makes more sense, we have that as an option Review collected by and hosted on G2.com.

What do you dislike about CareMessage?

- Minimal reporting - Interface with EHR does not create a record of the text exchange in the EHR Review collected by and hosted on G2.com.

What problems is CareMessage solving and how is that benefiting you?

- General population health outreach to get patients to engage, schedule follow up appts, lab appts, etc (using direct 1:1 messaging) - Referral followup (once referral team processes referral, getting that info to the patient so that they can schedule with specialist) - Engagement with members assigned to us by payers but who are unknown to us - encouraging scheduling of a first appt - Preventive care reminders via text campaigns Review collected by and hosted on G2.com.

CC

Courtney C.

UF Project Manager

Enterprise (> 1000 emp.)

7/31/2019

"Extremely easy to use and share information between physicians and patients."

5/5

What do you like best about CareMessage?

The ease of use of the application, the ability for nurses and other staff members to communicate through it, and mainly the positive responses we have heard back from patients. Review collected by and hosted on G2.com.

What do you dislike about CareMessage?

There truly are not many. It drains battery life quickly and as an administrator, I have heard that complaint a lot. Review collected by and hosted on G2.com.

Recommendations to others considering CareMessage:

Try it! It has upgraded our patient satisfaction scores by quite a bit. I like the ease of use and having information on patients easier to see than having to grab a laptop. Review collected by and hosted on G2.com.

What problems is CareMessage solving and how is that benefiting you?

Communication, transparency, adaptability and ease to use. Review collected by and hosted on G2.com.

SS

Shubham S.

Student at Georgia tech

Small-Business (50 or fewer emp.)

2/5/2019

"Outstanding idea"

4/5

What do you like best about CareMessage?

One of the best things about CareMessage is how much it has improved the healthcare and the scale by which it has reduced healthcare cost. One of the best features of CareMessage is the ease at which it reminds patients of their upcoming appointments. Review collected by and hosted on G2.com.

What do you dislike about CareMessage?

The user interface can be better. It took me a good amount of time to get used to the user interface, but once I was familiar with the interface the platform delivered what it promised to do. Review collected by and hosted on G2.com.

Recommendations to others considering CareMessage:

Give it a shot. It takes some time to get used to the overall interface. Review collected by and hosted on G2.com.

What problems is CareMessage solving and how is that benefiting you?

The business problems that I am trying to solve is to provide effective communication between the provider and the patient. One of the benefits I have realized is that this platform is very effective among people who have a lower annual income or unstable jobs. Review collected by and hosted on G2.com.