G2

Muhammad T.

Director of Marketing

Mid-Market (51-1000 emp.)

4/13/2021

"Patient Bond has increased our patient satisfaction and improved our providers' performance."

5/5

What do you like best about Upfront?

I really like the dashboard and the quarterly reviews. The customer service and support are prompt, easy, and always on top of it. I think our account manager is super helpful and very willing to make changes to the dashboard, workflow, product, and anything else. The entire team is thinking of additional ways that they could help implementing and changing to improve our business. The other thing that we really enjoy is the dashboard and all of the features available in it. It's also very customized to our needs. Review collected by and hosted on G2.com.

What do you dislike about Upfront?

I don't dislike anything. I guess the only thing that I could say is information from other sources, but that's hard if other sources aren't allowing this. I wish there was more to write in this section as I don't shy away from improving a product, but they are always looking to expand their own business as much as everyone else's. Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

We are solving our patient experience and we have seen an increase in reviews and provider scores. Patient bond has increased our response rate, our Google reviews, our Google scores, provider scores, and more. This has made our patients extremely satisfied with the service that we have been providing them. Through the pandemic, we have implemented different protocols and Patient Bond has helped us with releasing this information out to patients through text messages and emails. Furthermore, Patient Bond's payment reminders are super helpful and extremely convenient and provide a high ROI. Review collected by and hosted on G2.com.