Best Live Chat Software - Page 17

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

Pega Customer Service

Pega Customer Service is an advanced customer relationship management (CRM) application designed to streamline and enhance customer interactions for large enterprises. By integrating artificial intelligence (AI), automation, and real-time decision-making, it enables organizations to deliver personalized, efficient, and consistent service experiences across multiple channels. This solution not only improves customer satisfaction but also boosts operational efficiency by automating routine tasks and guiding customer service representatives (CSRs) through complex processes. Key Features and Functionality: - AI-Driven Case Management: Utilizes AI to automate case assignments, provide intelligent suggestions, and perform predictive analyses, ensuring efficient issue resolution and consistent customer experiences. - Omni-Channel Support: Offers a unified interface for managing customer interactions across various channels, including phone, email, chat, social media, and web self-service portals, ensuring seamless communication and service delivery. - Real-Time Assistance and Guidance: Equips CSRs with contextual insights and dynamic knowledge bases, enabling them to deliver timely and personalized support during customer interactions. - Unified Messaging Capabilities: Provides a single dashboard for agents to manage communications across multiple messaging platforms, such as WhatsApp, Facebook Messenger, Apple Business Chat, Twitter, SMS, and web chat, enhancing workflow efficiency and consistency. - Industry-Specific Solutions: Offers tailored editions for sectors like healthcare, financial services, insurance, and communications, incorporating industry-specific micro-journeys and data models to deliver cost-effective, high-quality customer service. Primary Value and Problem Solved: Pega Customer Service addresses the challenges of delivering fast, consistent, and seamless customer service experiences in large organizations. By breaking down silos and integrating AI-driven automation, it reduces customer effort, decreases contact center volume, and enhances the efficiency of CSRs. The platform's ability to provide personalized, context-aware interactions across multiple channels ensures higher customer satisfaction and loyalty. Additionally, its adaptability allows businesses to evolve their service delivery in response to changing customer expectations and market dynamics, thereby future-proofing their customer engagement strategies.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Pega Customer Service?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Pega Customer Service?

  • Seller: Pegasystems
  • Year Founded: 1983
  • HQ Location: Cambridge, MA
  • LinkedIn® Page: www.linkedin.com
    5,547 employees on LinkedIn®
  • Ownership: NASDAQ:PEGA
  • Phone: +1 (617) 374 9600

Who Uses This Product?

  • Company Size: 54% Large, 31% Small

What Do G2 Reviewers Say About Pega Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Pega Customer Service enhances their workflow and overall experience.
  • Users value the AI-powered guidance in Pega Customer Service, enhancing agent efficiency and customer satisfaction significantly.
  • Users value the AI-powered guidance in Pega Customer Service for enhancing agent interactions and boosting customer satisfaction.
  • Users value the AI-Powered Guidance of Pega Customer Service, enhancing agent efficiency and customer satisfaction significantly.
  • Users value the robust case management of Pega Customer Service, enhancing efficiency in customer interactions across channels.
Cons
  • Users note the limited features, finding default reports basic and integrations lacking compared to other tools.
  • Users face significant integration issues with Pega Customer Service, limiting its effectiveness and scalability in production.
  • Users face a steep learning curve with Pega Customer Service, making it challenging for new and non-technical teams.
  • Users find the limited out-of-the-box reports insufficient, often needing additional tools for meaningful insights.
  • Users find the interface issues of Pega Customer Service can hinder usability and overall experience, especially for newcomers.

What Are Recent G2 Reviews of Pega Customer Service?

What Are G2 Users Discussing About Pega Customer Service?

ReadyDesk

Web based help desk software with live chat and remote desktop

Average Rating: 3.9/5.0

Total Reviews: 10

How Do G2 Users Rate ReadyDesk?

  • Has the product been a good partner in doing business?: 5.6/10 (Category avg: 9.1/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind ReadyDesk?

Who Uses This Product?

  • Company Size: 70% Small, 20% Medium

What Do G2 Reviewers Say About ReadyDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the customizable workflows of ReadyDesk, enhancing productivity and addressing specific needs effectively.
  • Users praise the user-friendly interface of ReadyDesk, making navigation easy for both agents and customers.
  • Users appreciate the user-friendly interface of ReadyDesk, enhancing navigation for support agents and customers alike.
  • Users find ReadyDesk's intuitive interface easy to navigate, enhancing the experience for both agents and customers.
  • Users appreciate the intuitive interface of ReadyDesk, making navigation simple for both support agents and customers.
Cons
  • Users feel that the pricing structure is steep, making it challenging for smaller businesses or startups to afford.
  • Users notice limited integrations with ReadyDesk, making it challenging to connect with other essential business tools.
  • Users note the lack of integrations in ReadyDesk, limiting connectivity with popular business tools they rely on.
  • Users experience a steep learning curve with some features of ReadyDesk that take time to master.
  • Users note the limited integrations of ReadyDesk, missing key connectivity options with popular business tools.

What Are Recent G2 Reviews of ReadyDesk?

What Are G2 Users Discussing About ReadyDesk?

Revelation helpdesk

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way.

Average Rating: 4.6/5.0

Total Reviews: 8

How Do G2 Users Rate Revelation helpdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 5.0/10 (Category avg: 8.5/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Revelation helpdesk?

Who Uses This Product?

  • Company Size: 38% Medium, 38% Small

What Do G2 Reviewers Say About Revelation helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Revelation Helpdesk, benefiting from straightforward onboarding and intuitive features.
  • Users commend the great customer support from Revelation Helpdesk, enhancing their experience and satisfaction significantly.
  • Users highlight the efficiency of Revelation helpdesk, appreciating its straightforward onboarding and seamless integration.
  • Users appreciate the ease of use and onboarding of Revelation helpdesk, enhancing their overall experience with minimal training.
  • Users value the effective ticketing system of Revelation Helpdesk, enhancing their virtual customer support experience significantly.
Cons
  • Users find the limited features in the basic package restrict functionality, suggesting upgrades for better efficiency.
  • Users note the limited features in the basic package, lacking key functionalities like chat and self-search options.
  • Users find the limited chat functionality in the basic package hampers efficiency and ease of use.
  • Users find the reporting and data export features limited, suggesting improvements for richer dataset generation.
  • Users find the inadequate reporting options of Revelation helpdesk limit their ability to analyze performance and satisfaction.

What Are Recent G2 Reviews of Revelation helpdesk?

What Are G2 Users Discussing About Revelation helpdesk?

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ZyraTalk

ZyraTalk is an AI-powered customer communication platform built for home- and field-service businesses, including HVAC, plumbing, electrical, roofing, and pest control companies. ZyraTalk answers every inbound phone call and website chat 24/7 using conversational AI, qualifies the lead, and books the job on the spot — no voicemail, no hold time, no missed after-hours calls. Beyond inbound answering, ZyraTalk automates outbound communication: it calls new leads back within seconds, follows up on stalled estimates and overdue invoices, sends appointment reminders and review requests by text, and runs automated re-engagement campaigns so no opportunity falls through the cracks. ZyraTalk integrates with the field service management and CRM software home-service businesses already use, including ServiceTitan, Housecall Pro, FieldPulse, Service Fusion, and BrioStack. Every job booked by the AI syncs directly to the company's schedule with no double entry. More than 5,000 home- and field-service businesses use ZyraTalk, which has handled over 1 million customer conversations and generated more than $1 billion in commerce for its customers. An estimated 35% of home-service calls go unanswered; ZyraTalk exists so that none of them cost you a job. Key capabilities: 24/7 AI call answering, AI webchat, AI outbound calling, automated SMS follow-up, lead qualification, appointment booking, and FSM/CRM integration.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate ZyraTalk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ZyraTalk?

  • Seller: EverCommerce
  • Year Founded: 2016
  • HQ Location: Denver, US
  • LinkedIn® Page: www.linkedin.com
    1,613 employees on LinkedIn®
  • Ownership: NASDAQ: EVCM

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of ZyraTalk?

What Are G2 Users Discussing About ZyraTalk?

Apizee

Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users.

Average Rating: 4.5/5.0

Total Reviews: 12

How Do G2 Users Rate Apizee?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Apizee?

  • Seller: Apizee
  • Year Founded: 2013
  • HQ Location: Lannion, Bretagne
  • LinkedIn® Page: www.linkedin.com
    38 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 25% Large

What Are Recent G2 Reviews of Apizee?

What Are G2 Users Discussing About Apizee?

BetterChat

Your #1 Solution for Seamless Interaction on the Leading Messaging Platform! empowering your business for sales, support, and marketing. Unlock features like Team Inbox, Broadcast Messaging, Contact Management, WhatsApp Chatbot, and API Support with BetterChat.

Average Rating: 3.2/5.0

Total Reviews: 3

How Do G2 Users Rate BetterChat?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Lead Development: 7.2/10 (Category avg: 8.5/10)
  • Customization : 7.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind BetterChat?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

Chatango

Chatango offers live group chat for websites.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Chatango?

  • Lead Development: 7.2/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatango?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Chatango?

What Are G2 Users Discussing About Chatango?

ChatStack

ChatStack is a self-hosted live chat software for websites.

Average Rating: 2.7/5.0

Total Reviews: 3

How Do G2 Users Rate ChatStack?

  • Has the product been a good partner in doing business?: 0.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind ChatStack?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of ChatStack?

What Are G2 Users Discussing About ChatStack?

ConnectiveOne (ex Kwizbot)

Connective One is an omnichannel AI communication platform that automates customer service, sales, marketing, human resources, and internal communications within companies. The main goal of Connective One is to provide the most convenient and fastest customer service possible. Our product allows clients to get answers to their questions much faster, while operators can focus on more complex queries as Connective One handles routine processes. The functionality of Connective One includes: -AI Copilot: AI-generated responses to customer questions for quick operator replies. No need to spend time searching for information to respond – AI does it all for the operator, who only needs to send the message. -AI Tools: Internal operator assistant. -AI Fast Line: An AI tool that independently processes customer inquiries according to your knowledge base. No more AI "hallucinations" as you regulate and manage the responses. Fast Line handles up to 70% of typical customer queries, saving your managers' time. -Omnichannel: Connect all messengers, social networks, and email. - Operator Panel: Handles inquiries from all communication channels in a single window. Operators do not waste time switching between tabs, making communication easy and ensuring no customers are lost. -Scenario Builder: Create unique customer service workflows and easily make changes to them. -Contact Center PRO: Analytics of operator performance to view important metrics. -Question Categorizer: Easily segment and manage inquiries. -Macros: Routine processes that can be launched with one click, such as checking the status of an order or creating a deal card in the CRM system. -Mailing: Inform customers about your unique offers and promotions across all communication channels. -Easy and customizable integrations: Quick and simple connection to your customer relationship management systems. -Voice transcriber: Converts voice requests into text for more efficient processing. -Live chat: Provides instant customer support in real-time 24/7

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate ConnectiveOne (ex Kwizbot)?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ConnectiveOne (ex Kwizbot)?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of ConnectiveOne (ex Kwizbot)?

HaloCRM

HaloCRM is customer relationship management software that runs sales, marketing and service on one customer record. New leads are captured, scored against your ideal customer profile and routed to the right rep automatically, then stage-based automation fires tasks, follow-ups and approvals as deals progress. Weighted forecasting and multiple pipelines come as standard. Marketing teams segment audiences by behaviour, tags and custom fields, build campaigns in a drag-and-drop email builder, and see closed-loop attribution from campaign to closed revenue. Email sequences and sales cadences are mapped in one visual builder with A/B split paths and no code. AI is part of the licence rather than an add-on: lead scoring, suggested replies, Next Best Action and call summaries. Email, voice, live chat, social, SMS and a branded portal all share one timeline, so sales, marketing and support work from the same view of the customer, from first click through to renewal.

Average Rating: 4.8/5.0

Total Reviews: 4

Who Is the Company Behind HaloCRM?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About HaloCRM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the hands-on customer support from HaloCRM, making integration and navigation effortless for teams.
  • Users appreciate the ease of use of HaloCRM, thanks to its clean UI and seamless integrations.
  • Users appreciate the easy integration with other tools, streamlining workflows and enhancing team productivity.
  • Users value the easy integration with other tools, enhancing workflow and team productivity in HaloCRM.
  • Users value the intuitive interface of HaloCRM, making it easy for teams to navigate and integrate tools.
Cons
  • Users find a difficult learning curve with HaloCRM, requiring multiple training sessions to grasp the tool effectively.
  • Users find the learning curve steep, requiring multiple training calls to effectively use HaloCRM.
  • Users often face a steep learning curve, requiring multiple training calls to fully grasp HaloCRM's functionality.
  • Users find that technical expertise is required, needing multiple training sessions to fully grasp HaloCRM's functionality.

What Are Recent G2 Reviews of HaloCRM?

Helpmonks

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

Average Rating: 4.3/5.0

Total Reviews: 26

How Do G2 Users Rate Helpmonks?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Helpmonks?

  • Seller: Helpmonks
  • Year Founded: 2013
  • HQ Location: Syracuse, New York
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Do G2 Reviewers Say About Helpmonks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficiency of Helpmonks in organizing emails and quickly searching through past email chains.
  • Users appreciate the effective email organization and search functionality of Helpmonks, enhancing their email management experience.
  • Users praise the email tracking capabilities of Helpmonks, enhancing organization and making search efficient.
  • Users find Helpmonks' email organization and efficient search features significantly enhance their productivity and email management.
Cons
  • Users often face random shutdowns with Helpmonks, lacking notifications or estimates for issue resolution.
  • Users express frustration with poor notifications, feeling uninformed during random shutdowns and unresolved issues.
  • Users report quality issues with Helpmonks, particularly experiencing random shutdowns and a lack of communication on fixes.
  • Users experience unpredictable shutdowns with Helpmonks, often feeling left in the dark during crashes and issues.
  • Users are frustrated by random shutdowns and the lack of communication regarding issue resolutions with Helpmonks.

What Are Recent G2 Reviews of Helpmonks?

What Are G2 Users Discussing About Helpmonks?

ICE Chat

Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate ICE Chat?

  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind ICE Chat?

Who Uses This Product?

  • Company Size: 100% Small, 33% Large

What Are Recent G2 Reviews of ICE Chat?

Lime Talk

Easy to use live chat software for your website. Affordable prices, mobile support.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Lime Talk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Lime Talk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Lime Talk?

What Are G2 Users Discussing About Lime Talk?

oct8ne

Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate oct8ne?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind oct8ne?

  • Seller: Oct8ne
  • Year Founded: 2016
  • HQ Location: Barcelona, ES
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of oct8ne?

phpFreeChat

phpFreeChat is an opensoruce live chat tool for websites.

Average Rating: 3.8/5.0

Total Reviews: 3

How Do G2 Users Rate phpFreeChat?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 9.4/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.8/10 (Category avg: 8.1/10)

Who Is the Company Behind phpFreeChat?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of phpFreeChat?

What Are G2 Users Discussing About phpFreeChat?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026