G2

João B.

Head of Sales

Small-Business (50 or fewer emp.)

9/2/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

Guest users or non-business users of the software, not included in G2 scores.

"One inbox that stopped our sales team dropping inbound chng"

5/5

What do you like best about ConnectiveOne (ex Kwizbot)?

What I liked most was having web chat and messengers in one inbox. I lead sales for a small SaaS team across Europe, the US and Latin America, and we were losing inbound conversations because they landed in different apps. ConnectiveOne let my team reply from one place, and the AI copilot helped with first answers and the usual product questions so we were not starting every chat from scratch. For a tiny team covering several time zones, that mattered more than extra features. Shared inbox for inbound sales and customer questions on web chat and messengers: qualifying leads, answering product questions, and making sure nothing sat unanswered after hours Review collected by and hosted on G2.com.

What do you dislike about ConnectiveOne (ex Kwizbot)?

The reporting felt built more for support volume than for sales. I wanted a simple view of which chats actually became qualified conversations, without exporting data somewhere else to coach the team. Day to day the inbox worked fine, but native sales-style metrics would have saved me time. Review collected by and hosted on G2.com.

What problems is ConnectiveOne (ex Kwizbot) solving and how is that benefiting you?

We were missing or answering too slowly. Messages came in all day across channels, and with a small sales team in different time zones people did not wait. ConnectiveOne cut the time to first reply and took a lot of repetitive questions off the team, so we could spend time on real conversations instead of hiring another person to watch chats. We got payback in about four months from better follow-up, not from adding headcount. Review collected by and hosted on G2.com.