Best Live Chat Software - Page 19

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 502

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 102,800+ Authentic Reviews
  • 502+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, Podium, WhatsApp Business Platform, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio)

Captiwate

Your best prospects are on your website right now. Are you talking to them? Most companies lose 98% of website visitors because they can't identify them or engage fast enough. Your sales team is stuck cold-calling last month's form fills while high-intent buyers are researching you today. Captiwate lets you connect with prospects at peak buying intent—while they're still on your site. Know Who's Browsing Visitor identification shows company names, contact details, and behavioral signals before prospects identify themselves. See when target accounts hit pricing pages, compare features, or return multiple times. Start Conversations in Seconds One-click video or chat connects your reps with engaged visitors instantly. No forms to kill momentum. No "schedule a demo for next week" delays. Just real conversations when interest is highest. Give Reps Full Context Every conversation starts with complete intelligence: pages viewed, time spent, previous visits, and intent signals. Your team knows exactly what to say before "hello." Measure What Matters Track revenue back to specific campaigns, channels, and touchpoints through real conversations. Prove which marketing investments drive pipeline, not just vanity metrics. Built for Speed 5-minute setup. Native integrations with HubSpot and Salesforce. Instant alerts when target accounts show buying signals. Results: Increase booked demos by 30%. Customers see 391% higher conversion when responding in under 1 minute. Try it free—no credit card required.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Captiwate?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Captiwate?

  • Seller: Captiwate
  • Year Founded: 2024
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Captiwate?

Carecoll

Engage your customers in real time. Delight your website visitors and help your customers instantly.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Carecoll?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Carecoll?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Carecoll?

Chaskiq

Chaskiq is an open-source messaging platform designed to enhance customer engagement across marketing, support, and sales channels. It offers a comprehensive suite of tools, including live chat, automated bots, email campaigns, and a knowledge base, all within a single, customizable interface. By integrating with various third-party applications, Chaskiq enables businesses to streamline communication, automate workflows, and provide personalized experiences to their customers. Its open-source nature ensures flexibility, allowing organizations to tailor the platform to their specific needs while maintaining full control over their data. Key Features and Functionality: - Live Chat and Web Messenger: Engage with customers in real-time through a powerful webchat that supports multimedia content, quick replies, and rich text formatting. - Automated Bots and Routing: Implement conversational bots to automate interactions and route conversations to the appropriate agents based on predefined rules. - Email Campaigns and Newsletters: Launch targeted email campaigns, newsletters, and in-app messages to effectively communicate with specific customer segments. - Help Center and Knowledge Base: Provide self-service support through a multilingual help center, allowing customers to access organized articles and resources. - Integration Ecosystem: Connect with various third-party applications such as WhatsApp, Twitter, Slack, Zoom, Calendly, and Pipedrive to enhance functionality and streamline workflows. - Reporting and Analytics: Generate detailed reports with visual analytics to monitor performance metrics and gain insights into customer interactions. - API and Webhooks: Utilize GraphQL API and webhooks for seamless integration with existing systems and to build custom applications on top of the platform. Primary Value and Solutions Provided: Chaskiq addresses the need for a unified customer communication platform by combining live chat, automation, and campaign management into a single solution. It empowers businesses to deliver personalized and efficient customer experiences, automate routine tasks, and maintain control over their data through its open-source framework. By integrating with a wide range of third-party applications, Chaskiq enhances operational efficiency and ensures that customer interactions are seamless and effective.

Average Rating: 3.5/5.0

Total Reviews: 2

How Do G2 Users Rate Chaskiq?

  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Chaskiq?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Chaskiq?

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Chataroo

Chataroo is a live chat software that helps users talk to website visitors and convert them into customers. It is fully customizable and provides real time web analytics.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Chataroo?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Chataroo?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Chataroo?

Click2Magic

Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets you know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. You can integrate Click2Magic across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Click2Magic?

  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Click2Magic?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Click2Magic?

What Are G2 Users Discussing About Click2Magic?

Clickatell Chat Commerce Platform

Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in the Bay Area and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Clickatell Chat Commerce Platform?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Clickatell Chat Commerce Platform?

  • Seller: Clickatell
  • Year Founded: 2000
  • HQ Location: Downtown Redwood City, US
  • Twitter: @Clickatell
    8,406 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    253 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Clickatell Chat Commerce Platform?

What Are G2 Users Discussing About Clickatell Chat Commerce Platform?

ConvertFox

ConvertFox offers a suite of products for marketing, sales, and customer success teams to build better relationships and close more deals.

Average Rating: 4.0/5.0

Total Reviews: 4

How Do G2 Users Rate ConvertFox?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind ConvertFox?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of ConvertFox?

Convosio

Convosio is a live chat system designed to facilitate real-time communication for businesses and organizations. The platform offers users the ability to engage in instant, text-based conversations with their website visitors or clients. With a focus on functionality and simplicity, Convosio aims to provide a straightforward solution for effective online communication.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Convosio?

  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Convosio?

  • Seller: Kore.co, Inc
  • Year Founded: 2023
  • HQ Location: Frisco, US
  • Twitter: @korecompany
    330 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Convosio?

erxes

Welcome to erxes, the open source Hubspot/Qualtrics alternative. erxes is an open-source experience operating system (XOS) that enables SaaS providers and digital marketing agencies/developers to create unique experiences that work for all types of business. We will change how businesses grow by delivering breakthrough value to our community. Come along on this journey with us! Achieving growth and unity within your company is possible with erxes, because it is: - 100% free & sustainable: erxes offers a sustainable business model in which both developers and users win. It is open-source software, but even better. - 100% customizable: Our plugin-based architecture provides unlimited customization and lets you meet all your needs, no matter how specific they are. - 100% privacy: We've designed the erxes platform to retain complete control over your company's sensitive data with no third-party monitoring. - 100% in control: You can build any experience you want, where all the channels your business operates on are connected and integrated. Explore your options: Self-hosted AGPLv3 with the Enterprise Edition licensed open-source Hubspot alternative. It's written in Node.js, GraphQL and React. Self-serve Start for free and unlock advanced features, additional services, and customized options with our power-ups and add-ons. Enterprise Secure, compliant open-source software for enterprises. Empower your team to move faster. Embed Integrate erxes core plugins, components, and SDKs into your platform to enhance its capabilities and streamline operations. Platform Leverage erxes core plugins, components, and enterprise features to power your entire platform business. Infrastructure Power up your SaaS with erxes infrastructure and native plugins. Let's bring your vision to life with our expert team.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate erxes?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind erxes?

  • Seller: erxes Inc
  • Year Founded: 2017
  • HQ Location: Los Angeles, US
  • Twitter: @erxeshq
    904 Twitter followers
  • LinkedIn® Page: linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of erxes?

What Are G2 Users Discussing About erxes?

HGS Agent X

HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs! - AI-powered agent assist - Customer 360° view - Smart knowledge base - Cloud-based omnichannel platform - Interactive voice response (IVR) & assistance - Contact center analytics - Contact center automation HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by: - increasing efficiencies by automating mundane agent tasks - reducing agent task and talk time - speeding up agent onboarding and self-learning - providing agents with deeper customer insights to enrich customer interactions - facilitating agent collaboration and idea generation Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features. 1. Simplified Customer 360 View: To improve the CX, brands worldwide continuously enhance their contact centers by introducing new channels. While investing millions to facilitate customer engagement on new channels, few are investing in the tools agents need to support omnichannel environments. One of the biggest frustrations for any customer is having to repeatedly explain the same issue or grievance across different channels to different customer service representatives. HGS Agent X addresses this issue by providing a simple and easy-to-understand customer 360 view to give agents all the information required to resolve a customer query in one place. 2. Smarter Knowledge Management: In a fast-paced and rapidly evolving CX environment, contact center agents must keep up with increasing customer expectations—not only for top-notch CX but for problem-solving. Regular training is an effective tool to ensure the agents are well prepared to handle all kinds of customer issues, but you can do better: HGS Agent X’s smarter knowledge management capabilities enable quick agent training & onboarding and distribution of business-critical information among agents in real-time. 3. AI-Powered Agent Assist: In today’s environment, operating a contact center without AI-powered computing abilities is like consuming food without all the essential nutrients. Gone are the days when customers were looking for answers to questions. They now expect brands to anticipate their needs and offer solutions. HGS Agent X, with its AI-powered agent-assist capability and call center automation tools, not only helps contact center agents eliminate repetitive tasks and improve their efficiency—improving their experience—but it also provides details such as customer sentiment, demographic, product or service information, status, etc. so that agents can tailor offerings and solutions to the customers. 4. Real-Time Customer Insights: Brands aspire to deliver a customer experience that emulates the ease of a conversation with a friend. However, no matter how skilled, agents alone could never replicate this meaningful exchange. A conversation with a friend takes into account your mutual histories, nonverbal cues, tone of voice, and your implied understanding of that friend’s goals. By allowing technology to supplement real-time insights an agent has about a customer, Agent X facilitates a true customer relationship to deliver a memorable customer experience. 5. Reporting and Analytics: With the constant increase in communication channels and the volume of customer interactions, defining and automating the tracking of key performance indicators (KPIs) has become critical to the success of a contact center. Tapping into the insights obtained from analytics ensures that the contact center delivers top-notch CX consistently. Along with AI-powered solutions, smarter knowledge sharing, and customer 360 views, Agent X provides ready-to-use analytics dashboards that monitor the performance of a contact center at an agent level, team lead level, and organization level. These call center analytics dashboards are updated in real-time to improve operational efficiency, quality, and workforce management. Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience.

Average Rating: 3.9/5.0

Total Reviews: 4

How Do G2 Users Rate HGS Agent X?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind HGS Agent X?

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Are Recent G2 Reviews of HGS Agent X?

What Are G2 Users Discussing About HGS Agent X?

IMsupporting

IMsupporting is a hybrid live chat platform designed for modern businesses that want real customer conversations—powered by both AI and human agents. Unlike generic chat tools, IMsupporting provides highly bespoke solutions tailored to each organisation’s processes, systems, and customer needs. Our platform supports deep integrations, custom workflows, and secure deployments for enterprise, public sector, and regulated environments. For larger organisations, we deliver dedicated live chat solutions built around specific operational requirements, including system integrations, custom routing, and AI-assisted agents. For smaller businesses, we offer a streamlined live chat product that delivers powerful features without the complexity of large-scale installations, allowing teams to get started quickly and scale as they grow. Whether you need a simple website chat or a fully integrated hybrid AI and human support platform, IMsupporting adapts to your business—not the other way around.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate IMsupporting?

  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind IMsupporting?

  • Seller: IMsupporting
  • Year Founded: 2008
  • HQ Location: Gloucester, GB
  • Twitter: @imsupporting
    356 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of IMsupporting?

interakt

Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All this and more through a one time simple javascript integration.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind interakt?

  • Seller: Interakt
  • HQ Location: N/A
  • Twitter: @InteraktApp
    939 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of interakt?

Live Chat 3

It's beautiful, simple and it works! Live Chat 3 will get you closer to your website visitors and eliminates customers being stranded on your website. Start chatting with your website visitors, the best way to help your customers. It’s much faster than email and way more efficient than phone. Don’t make your customers leave frustrated, get Live Chat 3 today. Live Chat 3 has been optimised for all mobile devices. Just login and answer the questions from all smart mobile devices you can think off. We even have fully native apps for iOS and Android free to use and included with your license.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Live Chat 3?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 7.5/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Live Chat 3?

  • Seller: Jakweb
  • Year Founded: 2008
  • HQ Location: N/A
  • Twitter: @jakweb
    1,375 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of Live Chat 3?

minchat

Chat API/sdk that enables you to create chat functionality into your app or website within minutes saving you months of development time time. MinChat also comes with prebuilt UI's making it even easier to have chat functionality setup into your app or website.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate minchat?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind minchat?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of minchat?

Mozeo

Mozeo has been a leading authority for over a decade, helping thousands of customers create and execute a text messaging plan. Get access to a feature-loaded dashboard that includes contacts management, keyword autoresponders, SMS, MMS, text conversations, live chat, reports, and more. Best of all, our support is unmatched - we've had a 97% customer satisfaction rating for three years running.

Average Rating: 4.4/5.0

Total Reviews: 32

How Do G2 Users Rate Mozeo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Customization : 0.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Mozeo?

  • Seller: Mozeo
  • Year Founded: 2007
  • HQ Location: Camillus, NY
  • Twitter: @mozeomobile
    198 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 47% Small, 31% Medium

What Do G2 Reviewers Say About Mozeo?

AI-generated summary from verified user reviews

Pros
  • Users find Mozeo easy to use, simplifying communication with team members and enhancing efficiency.
  • Users commend Mozeo for its timely and helpful customer support, enhancing their overall experience with the platform.
  • Users value the messaging efficiency of Mozeo, enabling easy communication without sharing personal information.
  • Users value the easy communication capabilities of Mozeo, facilitating seamless interactions with team members and others.
  • Users value the easy communication with others while maintaining privacy and efficiency in sending mass messages.
Cons
  • Users find Mozeo to be expensive, making budgeting difficult due to unpredictable pricing based on messaging volume.
  • Users experience messaging issues, including lack of delivery reports and confusion from default settings that can lead to mistakes.
  • Users find the contact management features lacking, especially in sorting, timezone settings, and error tracking.
  • Users find the dashboard issues frustrating, as navigation for purchasing credits is difficult and unclear.
  • Users desire improved reporting options from Mozeo, specifically tracking message delivery and recipient details.

What Are Recent G2 Reviews of Mozeo?

What Are G2 Users Discussing About Mozeo?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026