# Chaskiq Reviews **Vendor:** Chaskiq **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 3.5/5.0 **Total Reviews:** 2 ## About Chaskiq Chaskiq is an open-source messaging platform designed to enhance customer engagement across marketing, support, and sales channels. It offers a comprehensive suite of tools, including live chat, automated bots, email campaigns, and a knowledge base, all within a single, customizable interface. By integrating with various third-party applications, Chaskiq enables businesses to streamline communication, automate workflows, and provide personalized experiences to their customers. Its open-source nature ensures flexibility, allowing organizations to tailor the platform to their specific needs while maintaining full control over their data. Key Features and Functionality: - Live Chat and Web Messenger: Engage with customers in real-time through a powerful webchat that supports multimedia content, quick replies, and rich text formatting. - Automated Bots and Routing: Implement conversational bots to automate interactions and route conversations to the appropriate agents based on predefined rules. - Email Campaigns and Newsletters: Launch targeted email campaigns, newsletters, and in-app messages to effectively communicate with specific customer segments. - Help Center and Knowledge Base: Provide self-service support through a multilingual help center, allowing customers to access organized articles and resources. - Integration Ecosystem: Connect with various third-party applications such as WhatsApp, Twitter, Slack, Zoom, Calendly, and Pipedrive to enhance functionality and streamline workflows. - Reporting and Analytics: Generate detailed reports with visual analytics to monitor performance metrics and gain insights into customer interactions. - API and Webhooks: Utilize GraphQL API and webhooks for seamless integration with existing systems and to build custom applications on top of the platform. Primary Value and Solutions Provided: Chaskiq addresses the need for a unified customer communication platform by combining live chat, automation, and campaign management into a single solution. It empowers businesses to deliver personalized and efficient customer experiences, automate routine tasks, and maintain control over their data through its open-source framework. By integrating with a wide range of third-party applications, Chaskiq enhances operational efficiency and ensures that customer interactions are seamless and effective. ## Chaskiq Reviews ### 1. Perfect open source live chat and onboarding alternative to Intercom **Rating:** 2.5/5.0 stars **Reviewed by:** Aneet C. | Product manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Chaskiq?** Ease of integration, central console that you can use to define guided tours for onboarding userflow, publish news banners and manage live chat requests **What do you dislike about Chaskiq?** the product is pretty buggy and lacks customer support **What problems is Chaskiq solving and how is that benefiting you?** There are very few open source user onboarding and customer support(live chat) libraries available, chaskiq is pretty much plug and play that I could use to quickly define guided tours and live chat based support that we evaluated for one of my products ### 2. Easy to USE **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh S. | Inside Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chaskiq?** Helps interact peacefully with clients and co-workers **What do you dislike about Chaskiq?** Interface can be much better as what we have now **What problems is Chaskiq solving and how is that benefiting you?** It has great user experience, and we can chat with multiple people around. - [View Chaskiq pricing details and edition comparison](https://www.g2.com/products/chaskiq/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+04%3A33%3A53+-0500&secure%5Bsession_id%5D=d7208023-6661-44a1-bc45-4a97ab6f161e&secure%5Btoken%5D=7ba5c56d5bcea16bca85eb9242f878de8f1c1401a6b2e2587412796b3dd840b8&format=llm_user) ## Chaskiq Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Chaskiq Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,309 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,930 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews)