# Clickatell Chat Commerce Platform Reviews **Vendor:** Clickatell **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About Clickatell Chat Commerce Platform Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in the Bay Area and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com. ## Clickatell Chat Commerce Platform Reviews ### 1. Best platform with diversifications for customer contact **Rating:** 4.5/5.0 stars **Reviewed by:** Rony C. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Clickatell Chat Commerce Platform?** Use of the SMS channel mainly as a tool for live chat, so I can contact my client and even integrate a chatbot to do this for me, which is available as a tool on the platform. I also really liked the high variety of integrations that the platform has, allowing me to connect even to my Shopify account quickly, practically, and easily. **What do you dislike about Clickatell Chat Commerce Platform?** The excess of information could be something much simpler, quicker, and straight to the point, with the addition of some informative videos on how to use the platform for some laypeople and better guidance in the use of the products. **What problems is Clickatell Chat Commerce Platform solving and how is that benefiting you?** I am able to do auto remarketing with my clients through various integrations available on the platform, the chatbots themselves can have a conversation with my clients, thus I gain more time to bring more people to my site and to the chatbot. ### 2. Clickatell Touch Honest Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ram K. | SEO Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Clickatell Chat Commerce Platform?** You can easily integrate Clickatell Touch to your website & Social Media Platform to resolve customer queries. Instantly, you will get customer queries without any problem. **What do you dislike about Clickatell Chat Commerce Platform?** All over things are great but some of the things are need to be changed. They should add more pricing offers to their new user. **What problems is Clickatell Chat Commerce Platform solving and how is that benefiting you?** Customer can easily reach you with their queries through Clickatell Touch. One of the best live chat support app that helps you to find any issue. So it helps you to grow your online business. ## Clickatell Chat Commerce Platform Discussions - [What is Clickatell Touch used for?](https://www.g2.com/discussions/what-is-clickatell-touch-used-for) - [View Clickatell Chat Commerce Platform pricing details and edition comparison](https://www.g2.com/products/clickatell-chat-commerce-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A38%3A41+-0500&secure%5Bsession_id%5D=cd6924ee-337f-4f52-be4c-a8d1674e334e&secure%5Btoken%5D=757607ff7d9b4b0c080badad5c726d5029ec79da9cb3620ae6c7933d7d005fad&format=llm_user) ## Clickatell Chat Commerce Platform Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Communication** - Notifications **Channels** - Social Media - Text Message (SMS) - Other **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information ** Internal Use** - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Payment Options** - Multi-Currency **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Accounting integration - E-commerce Integration ## Top Clickatell Chat Commerce Platform Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews)