Top Free Live Chat Software - Page 11

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Entagl

Entagl is an AI front-desk platform for small and mid-sized businesses, clinics, agencies, freelancers and creators. It replaces the manual work of answering customers with AI agents that handle conversations end to end, and it is set up in minutes with no coding. The Receptionist answers DMs, comments and chats across seven channels - Instagram, Facebook Messenger, WhatsApp, Telegram, TikTok, a website chat widget and a programmatic API - from one shared inbox. It answers from your own business data, sells from your product catalog, collects deposits, and books appointments straight into your calendar. The Coordinator is a voice AI that answers inbound phone and WhatsApp calls 24/7 and places outbound calls for appointment confirmations, reminders and no-show win-back. Every call is transcribed and summarized. Studio generates on-brand photos, videos and ad creative from your existing catalog and assets. Ads Co-Pilot monitors Meta ad accounts daily, diagnoses wasted spend in plain language and proposes fixes you approve. Reputation replies to Google reviews and questions under rules you set per star rating. All products share one customer memory, so a DM, a call and a purchase belong to the same person. The platform includes a unified multi-channel inbox, a CRM that builds itself, broadcasts and offers, calendar and deposit handling, Shopify and catalog sync, reporting in bookings and sales rather than clicks, team roles and permissions, and iOS and Android apps. Owners can change any agent behavior by asking in plain language and reviewing the proposed change before it goes live. Entagl supports 10 languages. Compliance features include AES-256 encryption at rest, PHI audit logging for HIPAA-enabled workspaces, and self-service GDPR data export.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Entagl?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Entagl?

  • Seller: Entagl
  • Year Founded: 2025
  • HQ Location: San Francisco , US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of Entagl?

Myna

Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features.

Average Rating: 5.0/5.0

Total Reviews: 39

How Do G2 Users Rate Myna?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Myna?

  • Seller: Myna
  • Year Founded: 2024
  • HQ Location: N/A
  • Twitter: @mynacx
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 38% Small, 33% Medium

What Are Recent G2 Reviews of Myna?

ProProfs Help Desk

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate ProProfs Help Desk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ProProfs Help Desk?

  • Seller: ProProfs
  • Year Founded: 2009
  • HQ Location: Los Angeles, CA
  • Twitter: @ProProfs
    4,731 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    214 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 83% Small, 22% Medium

What Are Recent G2 Reviews of ProProfs Help Desk?

What Are G2 Users Discussing About ProProfs Help Desk?

Revelation helpdesk

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way.

Average Rating: 4.6/5.0

Total Reviews: 8

How Do G2 Users Rate Revelation helpdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 5.0/10 (Category avg: 8.5/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Revelation helpdesk?

Who Uses This Product?

  • Company Size: 38% Medium, 38% Small

What Do G2 Reviewers Say About Revelation helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use with Revelation helpdesk, appreciating its straightforward onboarding and intuitive features.
  • Users praise the excellent customer support of Revelation Helpdesk, appreciating its responsiveness and helpfulness when needed.
  • Users value the efficiency of Revelation helpdesk, appreciating its straightforward onboarding and seamless integration.
  • Users highlight the easy onboarding and usability of Revelation helpdesk, appreciating its seamless integration and organization features.
  • Users commend the efficient ticketing system of Revelation Helpdesk, enhancing virtual customer support and request organization.
Cons
  • Users find the limited features in the basic package hinder efficient usage and data generation capabilities.
  • Users find the limited features in the basic package a drawback, hindering efficiency and functionality.
  • Users find the limited chat features in the basic package restricts efficiency and overall usability of Revelation helpdesk.
  • Users find the reporting and data export features limited, suggesting improvements for richer datasets would be beneficial.
  • Users find the inadequate reporting of Revelation helpdesk limiting for insights into agent performance and customer satisfaction.

What Are Recent G2 Reviews of Revelation helpdesk?

What Are G2 Users Discussing About Revelation helpdesk?

ZyraTalk

ZyraTalk is an AI-powered customer communication platform built for home- and field-service businesses, including HVAC, plumbing, electrical, roofing, and pest control companies. ZyraTalk answers every inbound phone call and website chat 24/7 using conversational AI, qualifies the lead, and books the job on the spot — no voicemail, no hold time, no missed after-hours calls. Beyond inbound answering, ZyraTalk automates outbound communication: it calls new leads back within seconds, follows up on stalled estimates and overdue invoices, sends appointment reminders and review requests by text, and runs automated re-engagement campaigns so no opportunity falls through the cracks. ZyraTalk integrates with the field service management and CRM software home-service businesses already use, including ServiceTitan, Housecall Pro, FieldPulse, Service Fusion, and BrioStack. Every job booked by the AI syncs directly to the company's schedule with no double entry. More than 5,000 home- and field-service businesses use ZyraTalk, which has handled over 1 million customer conversations and generated more than $1 billion in commerce for its customers. An estimated 35% of home-service calls go unanswered; ZyraTalk exists so that none of them cost you a job. Key capabilities: 24/7 AI call answering, AI webchat, AI outbound calling, automated SMS follow-up, lead qualification, appointment booking, and FSM/CRM integration.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate ZyraTalk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ZyraTalk?

  • Seller: ZyraTalk
  • Year Founded: 2018
  • HQ Location: Phoenix, US
  • Twitter: @ZyraTalk
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of ZyraTalk?

What Are G2 Users Discussing About ZyraTalk?

ConnectiveOne (ex Kwizbot)

Connective One is an omnichannel AI communication platform that automates customer service, sales, marketing, human resources, and internal communications within companies. The main goal of Connective One is to provide the most convenient and fastest customer service possible. Our product allows clients to get answers to their questions much faster, while operators can focus on more complex queries as Connective One handles routine processes. The functionality of Connective One includes: -AI Copilot: AI-generated responses to customer questions for quick operator replies. No need to spend time searching for information to respond – AI does it all for the operator, who only needs to send the message. -AI Tools: Internal operator assistant. -AI Fast Line: An AI tool that independently processes customer inquiries according to your knowledge base. No more AI "hallucinations" as you regulate and manage the responses. Fast Line handles up to 70% of typical customer queries, saving your managers' time. -Omnichannel: Connect all messengers, social networks, and email. - Operator Panel: Handles inquiries from all communication channels in a single window. Operators do not waste time switching between tabs, making communication easy and ensuring no customers are lost. -Scenario Builder: Create unique customer service workflows and easily make changes to them. -Contact Center PRO: Analytics of operator performance to view important metrics. -Question Categorizer: Easily segment and manage inquiries. -Macros: Routine processes that can be launched with one click, such as checking the status of an order or creating a deal card in the CRM system. -Mailing: Inform customers about your unique offers and promotions across all communication channels. -Easy and customizable integrations: Quick and simple connection to your customer relationship management systems. -Voice transcriber: Converts voice requests into text for more efficient processing. -Live chat: Provides instant customer support in real-time 24/7

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate ConnectiveOne (ex Kwizbot)?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ConnectiveOne (ex Kwizbot)?

  • Seller: Evergreen
  • Year Founded: 2009
  • HQ Location: Подольский район, UA
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of ConnectiveOne (ex Kwizbot)?

HaloCRM

HaloCRM is customer relationship management software that runs sales, marketing and service on one customer record. New leads are captured, scored against your ideal customer profile and routed to the right rep automatically, then stage-based automation fires tasks, follow-ups and approvals as deals progress. Weighted forecasting and multiple pipelines come as standard. Marketing teams segment audiences by behaviour, tags and custom fields, build campaigns in a drag-and-drop email builder, and see closed-loop attribution from campaign to closed revenue. Email sequences and sales cadences are mapped in one visual builder with A/B split paths and no code. AI is part of the licence rather than an add-on: lead scoring, suggested replies, Next Best Action and call summaries. Email, voice, live chat, social, SMS and a branded portal all share one timeline, so sales, marketing and support work from the same view of the customer, from first click through to renewal.

Average Rating: 4.8/5.0

Total Reviews: 4

Who Is the Company Behind HaloCRM?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About HaloCRM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the hands-on support provided by HaloCRM, enhancing their experience through effective assistance.
  • Users appreciate the ease of use of HaloCRM, thanks to its simple UI and seamless tool integration.
  • Users value the easy integration with other tools, enhancing their overall workflow and productivity.
  • Users value the easy integration with other tools in HaloCRM, enhancing overall workflow and productivity.
  • Users love the intuitive interface of HaloCRM, making navigation and integration with tools effortless.
Cons
  • Users face a difficult learning curve with HaloCRM, requiring multiple training sessions to grasp the tool effectively.
  • Users mention a steep learning curve, requiring multiple training calls to fully grasp HaloCRM's features.
  • Users experience a steep learning curve with HaloCRM, requiring multiple training sessions to grasp its functionalities.
  • Users note that technical expertise is required, necessitating training calls to fully understand HaloCRM.

What Are Recent G2 Reviews of HaloCRM?

Helpmonks

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

Average Rating: 4.3/5.0

Total Reviews: 26

How Do G2 Users Rate Helpmonks?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Helpmonks?

  • Seller: Helpmonks
  • Year Founded: 2013
  • HQ Location: Syracuse, New York
  • Twitter: @helpmonks
    2,086 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Do G2 Reviewers Say About Helpmonks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient organization and labeling of emails, making search and retrieval a breeze.
  • Users praise the effective email organization and labeling in Helpmonks, enhancing search efficiency for past communications.
  • Users appreciate the email tracking feature in Helpmonks, enhancing organization and search efficiency for past communications.
  • Users value the organization and efficient email searching in Helpmonks, enhancing their email management experience.
Cons
  • Users experience random shutdowns with Helpmonks, leaving them without notifications or timelines for fixes.
  • Users are frustrated by poor notifications, leaving them uninformed about issues and when they will be resolved.
  • Users report random shutdowns that disrupt workflow, leaving them frustrated with a lack of updates on fixes.
  • Users are frustrated by the slow loading times of Helpmonks, hindering their efficiency and workflow.
  • Users often face random shutdowns with Helpmonks, leading to frustration due to lack of notifications or ETAs on fixes.

What Are Recent G2 Reviews of Helpmonks?

What Are G2 Users Discussing About Helpmonks?

ICE Chat

Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate ICE Chat?

  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind ICE Chat?

  • Seller: Etech Global Services
  • Year Founded: 2003
  • HQ Location: Nacogdoches, Texas, United States
  • Twitter: @EtechGS
    1,939 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,210 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Company Size: 100% Small, 33% Medium

What Are Recent G2 Reviews of ICE Chat?

Lime Talk

Easy to use live chat software for your website. Affordable prices, mobile support.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Lime Talk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Lime Talk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Lime Talk?

What Are G2 Users Discussing About Lime Talk?

oct8ne

Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate oct8ne?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind oct8ne?

  • Seller: Oct8ne
  • Year Founded: 2016
  • HQ Location: Barcelona, ES
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of oct8ne?

phpFreeChat

phpFreeChat is an opensoruce live chat tool for websites.

Average Rating: 3.8/5.0

Total Reviews: 3

How Do G2 Users Rate phpFreeChat?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 9.4/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.8/10 (Category avg: 8.1/10)

Who Is the Company Behind phpFreeChat?

  • Seller: phpFreeChat
  • HQ Location: N/A
  • Twitter: @phpfreechat
    441 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of phpFreeChat?

What Are G2 Users Discussing About phpFreeChat?

Sceyt

Sceyt's APIs enable quick and seamless integration of in-app communication features into any web or mobile application. Our chat solutions support a wide range of functionalities beyond text messaging, including voice messages, file sharing, unlimited message storage, and more, catering to industries such as e-commerce, healthcare, e-learning, gaming, travel, and fintech. Sceyt's SDKs, APIs, and customizable UI Kits are designed for seamless integration and ease of use. Security is our priority. With encryption both in transit and at rest, along with SOC2 compliance, your data is fully protected. The solutions are built to scale with your business, accommodating growing user bases and evolving needs. With detailed, user-friendly documentation, setting up and integrating Sceyt’s communication tools is straightforward, allowing you to enhance your web and mobile application with a dynamic and versatile messaging experience.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Sceyt?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Sceyt?

  • Seller: Sceyt
  • Year Founded: 2021
  • HQ Location: Yerevan, AM
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About Sceyt?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the prompt and reliable customer support from Sceyt, enhancing their overall messaging experience.
  • Users praise the ease of use with Sceyt, enjoying its seamless integration and user-friendly experience.
  • Users appreciate the implementation ease of Sceyt, finding it straightforward to integrate and customize for their needs.
  • Users value the seamless chat functionality of Sceyt, enhancing integration and providing 24/7 support for effortless communication.
  • Users highlight the easy setup of Sceyt, enabling quick implementation and user-friendly integration for diverse needs.
Cons
  • Users struggle with poor documentation, making deep customizations difficult and implementation challenging.
  • Users find chat functionality issues due to lack of specific permissions, requiring API or middleware for customization.
  • Users find Sceyt's mobile SDK lacking specific logic features, necessitating API use or middleware for custom functionality.
  • Users find the lack of official documentation makes customizing Sceyt challenging and hard to comprehend.
  • Users struggle with the lack of official documentation, making in-depth customization challenging and frustrating.

What Are Recent G2 Reviews of Sceyt?

SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate SparrowDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind SparrowDesk?

  • Seller: SurveySparrow Inc.
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @surveysparrow
    904 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    401 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 17% Large

What Do G2 Reviewers Say About SparrowDesk?

AI-generated summary from verified user reviews

Pros
  • Users value the AI assistance for speeding up support tasks efficiently while maintaining a clean interface.
  • Users value the AI efficiency of SparrowDesk, enhancing productivity and streamlining support management effortlessly.
  • Users love the efficiency of assignment management in SparrowDesk, simplifying support tasks and improving team onboarding.
  • Users love the automated responses feature in SparrowDesk for simplifying support and enhancing team efficiency.
  • Users find SparrowDesk's ease of use valuable, simplifying day-to-day support and onboarding new teammates effortlessly.
Cons
  • Users face challenges with automation complexity, as some settings require time and not all integrations are available.
  • Users often face integration issues with SparrowDesk, as some needed integrations are still unavailable.
  • Users find the lack of integrations limiting, as some essential tools aren't currently supported by SparrowDesk.
  • Users find the limited automation of SparrowDesk frustrating due to unavailable integrations and time-consuming settings adjustments.
  • Users note the limited integrations in SparrowDesk, which hinders the efficiency of their workflows.

What Are Recent G2 Reviews of SparrowDesk?

SupportGenie

SupportGenie, develops B2B hardware support solutions that make resolving hardware issues easier and faster. Troubleshooting the end user's problems in the field can be resolved quickly by amplifying answers with video assistance, augmented reality and AI. Leverage machine learning and computer vision to identify and pre-screen trouble areas, further reducing the time needed for customers to wait for support specialists. Our user-friendly tools eliminate the need for frustrating phone calls, delayed emails, and complicated technical jargon, making it quick, simple, and stress-free to resolve hardware issues remotely on a smartphone. Better hardware support tools make for better customer experiences!

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate SupportGenie?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind SupportGenie?

  • Seller: SupportGenie
  • Year Founded: 2016
  • HQ Location: San Jose, US
  • Twitter: @supportgenie
    441 Twitter followers
  • LinkedIn® Page: linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SupportGenie?