Best Knowledge Base Software - Page 9
Knowledge base software stores and organizes information about businesses and their products, services, and processes in a central repository accessible by the rest of the organization.
Businesses use knowledge bases to bring information from different sources, such as internal communications platforms or email software, into a self-serve digital library that acts as a single source of truth. Businesses can determine what content they want to collect in the knowledge base, how it is used, and who can access or edit the information. The content can range from training documentation and project timelines to meeting notes and action items.
Knowledge bases allow users to organize information effectively and offer powerful search capabilities, which help employees find information efficiently and trust that it is accurate. Knowledge bases can be accessed by a large audience, but they are typically managed by a limited number of contributors. Contributors usually include those with more expertise or oversight into particular topics, such as subject matter experts (SME), team leads, and project managers.
Wiki products are also included in this category but differ from knowledge base tools in a few ways. First, the content stored in wikis encompasses a wider range of business topics than a knowledge base, which focuses on products, services, and processes. Further, wikis offer a flexible workspace where employees can work together to flesh out ideas, thus making them more collaborative. Usually, any employee has the freedom to contribute or edit content in a wiki, as opposed to knowledge bases that have a few dedicated contributors and editors who actively manage the content.
Many knowledge base solutions now leverage AI to enhance knowledge delivery and management. AI-powered solutions deliver intelligent recommendations and proactively surface relevant articles and information by efficiently understanding context and user intent. These AI-enabled knowledge bases are dynamic and can also be embedded into the user’s daily workflow via other collaborative tools.
Some knowledge bases are deployed as contact center knowledge base software to help customer service agents access clear and accurate answers to frequently asked questions (FAQ). Knowledge base software products may also integrate with enterprise content management (ECM) systems to allow users to search for and access materials across different repositories.
To qualify for inclusion in the Knowledge Base category, a product must:
Featured Knowledge Base Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Clibu lets you collect information in one place, access it from anywhere and share it with whoever you want. When you want to assemble information from various sources, but primarily from content you
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimi
- Overview
- User Satisfaction
- Seller Details
Collaboration software and enterprise wiki for intranets and knowledge management.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
DoyleSoft Knowledge Base is a comprehensive software solution designed to help businesses efficiently organize, manage, and share critical information. With its user-friendly interface and robust feat
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
An all-in-one documentation creation & management tool that is powered by WordPress CMS. EazyDocs features all the necessary features to build, maintain, and create robust documentation websites w
- 100% Mid-Market
36 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Empolis Knowledge Express® is a digital knowledge platform that centralizes access to company-wide knowledge and data sources, connects the right people with each other and boosts team performance. Th
- 50% Enterprise
- 50% Small-Business
344 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Enghouse Knowledge Management Software (eKMS) combines knowledge base software with community forums to deliver a comprehensive SaaS online self-service solution.
- 100% Enterprise
2,456 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
From simple and direct queries on organizational data. Retrieve critical information from your files, databases, and systems, streamlining daily operations with intuitive, real-time responses. We offe
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Infor HR Service Delivery is a modern, multi-tiered self-service platform that empowers employees to resolve over 70 % of routine HR transactions and inquiries on their own—24/7, anytime, anywhere—whi
- Hospital & Health Care
- 61% Enterprise
- 22% Mid-Market
18,612 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Kbee lets you build a searchable knowledge base straight from Google Drive. To build a knowledge base with Kbee, all you need to do is write an article in Google Docs and relax. Kbee takes care of cre
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Knova KM is a full-featured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in industries
- 100% Small-Business
488 Twitter followers
- Overview
- User Satisfaction
- Seller Details
KnowledgeIQ - Intuitive next generation knowledge management. Our knowledge management solution inspires success and delivers powerful brand experiences. Imagine your collective knowledge captured i
- 100% Small-Business
146 Twitter followers
- Overview
- User Satisfaction
- Seller Details
LearnLode is a cloud based knowledge management platform for customer care, with knowledge management, decisions support and analytics modules.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Matterial helps you keep and share the valuable knowledge of your organization — in one place.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
We help our customers build tailor made knowledge management solutions to help them make the most out of what they know
- 100% Mid-Market
