Best Knowledge Base Software - Page 10
Knowledge base software stores and organizes information about businesses and their products, services, and processes in a central repository accessible by the rest of the organization.
Businesses use knowledge bases to bring information from different sources, such as internal communications platforms or email software, into a self-serve digital library that acts as a single source of truth. Businesses can determine what content they want to collect in the knowledge base, how it is used, and who can access or edit the information. The content can range from training documentation and project timelines to meeting notes and action items.
Knowledge bases allow users to organize information effectively and offer powerful search capabilities, which help employees find information efficiently and trust that it is accurate. Knowledge bases can be accessed by a large audience, but they are typically managed by a limited number of contributors. Contributors usually include those with more expertise or oversight into particular topics, such as subject matter experts (SME), team leads, and project managers.
Wiki products are also included in this category but differ from knowledge base tools in a few ways. First, the content stored in wikis encompasses a wider range of business topics than a knowledge base, which focuses on products, services, and processes. Further, wikis offer a flexible workspace where employees can work together to flesh out ideas, thus making them more collaborative. Usually, any employee has the freedom to contribute or edit content in a wiki, as opposed to knowledge bases that have a few dedicated contributors and editors who actively manage the content.
Many knowledge base solutions now leverage AI to enhance knowledge delivery and management. AI-powered solutions deliver intelligent recommendations and proactively surface relevant articles and information by efficiently understanding context and user intent. These AI-enabled knowledge bases are dynamic and can also be embedded into the user’s daily workflow via other collaborative tools.
Some knowledge bases are deployed as contact center knowledge base software to help customer service agents access clear and accurate answers to frequently asked questions (FAQ). Knowledge base software products may also integrate with enterprise content management (ECM) systems to allow users to search for and access materials across different repositories.
To qualify for inclusion in the Knowledge Base category, a product must:
Featured Knowledge Base Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PaceKB is a hosted Knowledge Base service that allows you to reduce your average support time significantly. By hosting the answers of your frequently asked questions on a centralised website, you can
- 100% Mid-Market
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
PHPKB is a professional knowledge base software to create, manage, and share knowledge easily. It helps companies centralize FAQs, guides, and documentation in one place. Customers get quick self-serv
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Sana AI is a knowledge assistant that helps you work faster and smarter. You can use it for everything from analyzing documents and drafting reports to finding information and automating repetitive
- 100% Mid-Market
4,128 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Knowbler is a next-generation knowledge management solution from SearchUnify, a global Agentic AI platform by Grazitti Interactive, headquartered in Mountain View, California with offices across North
- 50% Enterprise
- 50% Mid-Market
3,611 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Sharpr is an intuitive knowledge management platform that creates a centralized hub for enterprise insights and information sharing. Trusted by Fortune 1000 companies and leading brands worldwide, the
- 100% Small-Business
8,732 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies t
- 93% Enterprise
- 7% Mid-Market
2,493 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Theum is next-generation knowledge management that frees your business from the “knowledge paralysis†caused by document-oriented search.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Founded in San Jose, Wooqer, is trusted by leading global enterprises to enable flawless business execution at scale. With thousands of users across industries, Wooqer empowers businesses to bridge st
- Retail
- Food & Beverages
- 46% Mid-Market
- 28% Enterprise
- Overview
- User Satisfaction
- Seller Details
Acreom is an open-source, developer-focused note-taking application designed to enhance productivity by seamlessly integrating note-taking with task management. It offers a user-friendly, intelligent
- Overview
- User Satisfaction
- Seller Details
Smart knowledge base that uses AI to help you search, organize, and make sense of your company's internal data. Just feed it information in any format by integrating existing data sources (Confluence
- Overview
- User Satisfaction
- Seller Details
AlcheDoc AI is a knowledge management system that uses artificial intelligence to simplify document organization, search, and retrieval processes. The software features smart categorization capabiliti
224 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Internal knowledge base for small and medium sized businesses and fast growing companies.
- Overview
- User Satisfaction
- Seller Details
AskTuring bridges the gap between generic AI chat tools and expensive enterprise solutions by transforming your business documents into a private, intelligent knowledge base. Unlike traditional AI pla
- Overview
- User Satisfaction
- Seller Details
GeneralKB provides many easy ways to capture and store information. It is also a powerful information organizer, notes manager and PIM to help you keep track of your data and provide fast retrieval.
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Balthazar is a digital platform for managing complex R&D workflows in deep tech. It centralizes experiments, prototypes, protocols, and results in a structured, searchable system. With version con
