# Best IT Asset Management Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* IT asset management (ITAM) software assists with IT asset lifecycle management. The central purpose of ITAM software is to create and maintain a database encompassing the company’s digital, physical, and virtual components. This allows IT teams to gain insight into the current state and capacity of the company’s infrastructure. IT managers can utilize this information to make long-term procurement plans for IT asset purchase, maintenance, disposal, and replacement. On top of building asset databases, ITAM tools often contain features to manage contracts, finances, and risks associated with inventory. Companies can further use these tools for software patching and policy governance. ITAM software ensures each connection is approved, properly formatted, and updated, thereby reducing security risks. Real-time monitoring features allow ITAM products to identify new connections and inform administrators of new and potentially unapproved devices. Some ITAM tools not only manage hardware but also contain the capabilities of [software asset management tools](https://www.g2crowd.com/categories/software-asset-management). To qualify for inclusion in the IT Asset Management category, a product must: - Create a central IT asset database that includes common physical IT assets such as workstations, laptops, servers, printers, routers, and various Internet of Things (IoT) devices - Report the status of each IT asset, including license, warranty, contract, lifecycle, and user information - Automatically discover or manually create new IT assets ## Top IT Asset Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,365 reviews) | Live endpoint inventory with automated patch enforcement | "[NinjaOne Scripting Made a 60-Store Upgrade a One-Click Overnight Job](https://www.g2.com/survey_responses/ninjaone-review-13108261)" | | 2 | [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) | 4.3/5.0 (474 reviews) | Lifecycle tracking inside ServiceNow ITSM workflows | "[Efficient and scalable solution for managing IT assets and lifecycle](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12737433)" | | 3 | [Deel IT](https://www.g2.com/products/deel-it/reviews) | 4.8/5.0 (271 reviews) | Global device logistics for distributed contractors | "[Fast, Hassle-Free Transfers and Easy Payments with Deel](https://www.g2.com/survey_responses/deel-it-review-13043793)" | | 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,198 reviews) | Per-technician RMM with unlimited endpoint patching | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 5 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,935 reviews) | Remote asset support with device monitoring | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 6 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,291 reviews) | ITIL-aligned ticketing with integrated CMDB | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" | | 7 | [Flexera One](https://www.g2.com/products/flexera-one/reviews) | 4.3/5.0 (116 reviews) | License reconciliation with Technopedia normalization engine | "[A must have tool for inventory management for every organisation](https://www.g2.com/survey_responses/flexera-one-review-11647810)" | | 8 | [Tanium](https://www.g2.com/products/tanium/reviews) | 4.5/5.0 (67 reviews) | Real-time endpoint queries across large-scale infrastructure | "[Real-Time Visibility and Fast Global Remediation with Tanium](https://www.g2.com/survey_responses/tanium-review-12961686)" | | 9 | [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) | 4.5/5.0 (85 reviews) | — | "[Real-Time Visibility and Centralized Endpoint Management That Scales](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404)" | | 10 | [IT Glue](https://www.g2.com/products/it-glue/reviews) | 4.6/5.0 (706 reviews) | — | "[Centralized Documentation That Streamlines Support and Collaboration](https://www.g2.com/survey_responses/it-glue-review-12813006)" | --- ## What Are the Most Common Questions About IT Asset Management Software? *AI-generated · Last updated: May 26, 2026* ### What IT Asset Management providing WiFi-based phones with faxing and texting integration for small teams? Based on G2 reviews, small teams evaluating IT Asset Management software most often prioritize centralized visibility, easy setup, and the ability to manage devices and workflows from one place. Reviewers consistently mention that products in this category are most useful when they simplify day-to-day administration, reduce manual tracking, and support distributed work without adding complexity. According to verified users, strong integrations, straightforward interfaces, and faster onboarding matter more than broad feature claims alone. G2 reviewers mention that buyers should look for tools that keep asset records accurate, streamline onboarding and offboarding, and make it easier to track equipment, software, and support activity across locations. ### What highest rated IT Asset Management for small dental offices and tow businesses needing unified communications? Based on G2 reviews, smaller organizations typically value IT Asset Management software that is easy to learn, simple to deploy, and effective at keeping assets, users, and support work organized in one place. According to verified users, the most helpful products reduce spreadsheet work, improve visibility into assigned devices, and support faster issue resolution through centralized records. G2 reviewers mention that reliability, intuitive navigation, and responsive support are especially important for lean teams without dedicated platform specialists. In this category, highly rated tools tend to stand out when they help teams monitor inventory, document ownership, and stay current on hardware status without requiring heavy customization or a long setup cycle. ### What is the best IT Asset Management for founders making phone calls without disclosing personal cell numbers? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews) stands out as the strongest fit within this dataset because reviewers repeatedly highlight centralized management, remote support, and an easy-to-use interface that helps keep business operations separate and organized. According to verified users, founders and small teams tend to benefit most from software that simplifies device oversight, reduces manual processes, and supports work from anywhere through one platform. G2 reviewers mention that having asset visibility, remote access, and streamlined onboarding in a single tool makes it easier to manage operations professionally as a company grows. While reviews focus on IT management rather than calling workflows, ease of setup and centralized control are recurring strengths. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – used for centralized endpoint management, remote access, patching, and asset visibility in growing teams ### Which IT Asset Management platforms allow answering calls from cell phone app via any location? Based on G2 reviews, this category data is centered on asset visibility, remote support, lifecycle tracking, and centralized IT operations rather than mobile calling workflows. According to verified users, the most relevant strengths buyers mention are remote management, support for distributed teams, and the ability to monitor and manage devices from anywhere. G2 reviewers mention that products such as NinjaOne, Deel IT, and Atera help teams support remote staff, manage global devices, and maintain visibility across multiple locations. However, the reviews provided do not specifically confirm cell phone app call answering capabilities. For this question, buyers should treat remote accessibility and distributed device management as supported review themes, while validating telephony-specific workflows directly in product evaluations. ### Which IT Asset Management systems solve dropped calls and calls routing to voicemail automatically? Based on G2 reviews, the strongest documented value in this category is operational visibility rather than direct telephony troubleshooting. According to verified users, these systems are most often praised for tracking hardware, software, device health, and support workflows in one place. G2 reviewers mention that centralized dashboards, proactive monitoring, and remote troubleshooting can help teams identify infrastructure or endpoint issues faster, which may indirectly improve service continuity. Still, the review data does not specifically verify dropped-call remediation or voicemail routing automation. Buyers asking this question should focus on products that reviewers describe as reliable, easy to monitor, and strong at issue detection, then confirm any voice-routing capabilities separately during demos or trials. ### Which IT Asset Management tools reduce reliability issues where phone system goes down during internet interruption? Based on G2 reviews, users in this category consistently value products that improve resilience through centralized management, monitoring, and better visibility into device and network-related issues. According to verified users, tools that reduce manual oversight and help teams respond faster to outages are especially useful in distributed environments. G2 reviewers mention proactive alerts, centralized dashboards, and automation as common advantages because they help IT teams spot failures, patch endpoints, and troubleshoot remotely before problems spread. That said, the review set does not directly confirm internet-failover or phone-system continuity features. Buyers concerned about interruption risk should prioritize platforms with strong monitoring and incident visibility, then verify communications failover requirements outside the review evidence. ### What IT Asset Management adopted by founders and account executives for ease of connecting multiple locations? Based on G2 reviews, teams connecting multiple locations tend to prefer software that centralizes inventory, support, and asset data so everyone works from the same source of truth. According to verified users, the biggest benefit is reducing fragmentation across spreadsheets, emails, and disconnected tools. G2 reviewers mention that products in this category are most effective when they support remote access, distributed device oversight, and straightforward onboarding for growing organizations. Review themes consistently point to easier collaboration, faster troubleshooting, and clearer ownership records when locations are managed in one platform. For founders and account-facing teams, the main buyer value is simplicity: software that keeps assets visible, current, and manageable across offices without creating extra administrative burden. ### What most trusted IT Asset Management by IT operations managers and system administrators based on user reviews? Based on G2 reviews, trust in this category is most often tied to visibility, reliability, and ease of managing assets at scale. According to verified users, products earn confidence when they centralize inventory, reduce spreadsheet dependence, and make it easier to track ownership, lifecycle status, and support history. G2 reviewers mention that trusted platforms also stand out for responsive support, straightforward setup, and integrations that keep data current across systems. Within this review set, buyers repeatedly praise solutions that improve operational consistency and reduce manual effort. For IT operations managers and system administrators, the most trusted options are the ones reviewers describe as dependable in daily use and effective at creating a clear, shared view of the environment. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – chosen for centralized endpoint management, patching, remote support, and strong day-to-day usability - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) – used for lifecycle visibility, compliance tracking, reporting, and integration with broader IT workflows - [Atera](https://www.g2.com/products/atera/reviews) – valued for all-in-one monitoring, ticketing, automation, and managing many devices from one platform ### What should small business owners evaluate when choosing IT Asset Management for reliability and connectivity? Based on G2 reviews, small business owners should evaluate how well the software keeps asset information accurate, supports remote environments, and simplifies daily operations. According to verified users, the most important factors are ease of setup, intuitive navigation, centralized records, and the ability to monitor and manage devices without relying on scattered spreadsheets or multiple tools. G2 reviewers mention that strong integrations, clear reporting, and responsive support also matter because they reduce friction as teams grow. Reliability in this category is usually reflected through stable performance, faster issue visibility, and easier troubleshooting. Buyers should also check whether the platform fits their actual workflow, since some reviewers note that advanced customization and reporting can require more effort. ### What IT Asset Management used by founders for simple setup launching within one hour? Based on G2 reviews, founders looking for fast setup should focus on products reviewers describe as easy to deploy, intuitive to navigate, and quick to adopt without heavy technical overhead. According to verified users, the best early-stage fit is software that centralizes assets and support processes while minimizing training needs. G2 reviewers mention quick onboarding, clean interfaces, and immediate operational visibility as major advantages for lean teams. Across this dataset, users repeatedly value platforms that reduce manual tracking and let teams get productive quickly after setup. For founders, the strongest buying signal is not feature volume but how quickly the system starts delivering clarity on devices, ownership, and lifecycle management with minimal administrative friction. ## G2 Grid® for IT Asset Management Software ![G2 Grid® for IT Asset Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/it-asset-management/grids.png?focus%5B%5D=25671&focus%5B%5D=152661&focus%5B%5D=1621548&focus%5B%5D=16222&focus%5B%5D=2397&focus%5B%5D=2864&focus%5B%5D=14979&focus%5B%5D=107230) Highlighted products: NinjaOne, ServiceNow IT Asset Management, Deel IT, Atera, TeamViewer, Freshservice, Tanium, and Flexera One. Underlying data: [Grid® JSON](https://www.g2.com/categories/it-asset-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-asset-management&focus%5B%5D=deel-it&focus%5B%5D=atera&focus%5B%5D=teamviewer&focus%5B%5D=freshservice&focus%5B%5D=tanium&focus%5B%5D=flexera-one) ## How Many IT Asset Management Software Products Does G2 Track? **Total Products under this Category:** 250 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Tanium (+0.66%) - Among all products in this category, Tanium recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank IT Asset Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 20,200+ Authentic Reviews - 250+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which IT Asset Management Software Is Best for Your Use Case? - **Leader:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Highest Performer:** [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - **Easiest to Use:** [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### LoyaltyLion LoyaltyLion is a customer loyalty platform specifically designed to assist ecommerce brands in creating and managing rewards programs. The platform is tailored for direct-to-consumer brands, particularly those in the apparel, beauty, health and wellness, and consumer goods sectors, operating on platforms such as Shopify, Shopify Plus, and Shopify POS. By leveraging LoyaltyLion, brands can enhance customer engagement through VIP tiers and referral programs, ultimately increasing repeat purchase rates, reducing reliance on discounts, and boosting customer lifetime value. The platform allows customers to earn points through a variety of activities, including purchases, product reviews, referrals, social media interactions, and even personalized actions. These points can be redeemed for various rewards, such as vouchers, gift cards, free products, shipping options and custom rewards. Unlike traditional loyalty programs that often rely on pop-up widgets, LoyaltyLion provides a seamless and fully embedded experience within the online store. Customers can view their points balance directly on product pages and redeem rewards at checkout, creating a more integrated shopping experience. Key features of LoyaltyLion include customizable points and earning rules, which can be configured out-of-the-box or through custom API-triggered actions. 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[NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,365 **How Do G2 Users Rate NinjaOne?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.7/10 (Category avg: 8.2/10) **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,376 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 48% Mid-Market, 44% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Automation (820 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (715 reviews) - Limited Features (396 reviews) - Improvement Needed (372 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NinjaOne, finding it efficient for managing company assets seamlessly. - Users appreciate the **easy navigation and comprehensive remote access** features of NinjaOne for efficient device management. - Users appreciate the **automated updates and alerts** in NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **automation capabilities** of NinjaOne, streamlining processes and enhancing productivity effortlessly. - Users highly value the **responsive and knowledgeable customer support** provided by NinjaOne, enhancing their overall experience. **Cons:** - Users find the **missing features** in NinjaOne's MDM and mobile app limit its overall effectiveness and usability. - Users express frustration over **limited features** , wishing for more basic options and better device management capabilities. - Users highlight the need for **improvement in search functionality** and faster delivery of new features in NinjaOne. - Users find the **search function lacking** and desire improved features and a better ticketing dashboard for metrics. - Users report encountering **feature issues** , particularly with function settings and auto-installation of applications. #### What Are Recent G2 Reviews of NinjaOne? **"[NinjaOne Scripting Made a 60-Store Upgrade a One-Click Overnight Job](https://www.g2.com/survey_responses/ninjaone-review-13108261)"** **Rating:** 5.0/5.0 stars *— Paul J.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-13108261) --- **"[Easy-to-Use All-in-One Tool with Clear Device Update Tracking](https://www.g2.com/survey_responses/ninjaone-review-13107651)"** **Rating:** 4.5/5.0 stars *— Alexia M.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-13107651) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 2. [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. **Average Rating:** 4.3/5.0 **Total Reviews:** 474 **How Do G2 Users Rate ServiceNow IT Asset Management?** - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind ServiceNow IT Asset Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 53% Enterprise, 18% Mid-Market #### What Are ServiceNow IT Asset Management's Pros and Cons? **Pros:** - Asset Management (51 reviews) - Ease of Use (24 reviews) - Integrations (21 reviews) - Tracking (19 reviews) - Features (13 reviews) **Cons:** - Expensive (17 reviews) - Learning Curve (17 reviews) - Complexity (8 reviews) - Difficult Setup (7 reviews) - Insufficient Information (6 reviews) ### What Do G2 Reviewers Say About ServiceNow IT Asset Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **single system of record** in ServiceNow IT Asset Management for comprehensive asset lifecycle management. - Users praise the **user-friendly interface** of ServiceNow IT Asset Management, enabling efficient and streamlined asset lifecycle management. - Users value the **seamless integration** of ServiceNow IT Asset Management, enhancing informed decision-making through real-time data. - Users value the **comprehensive tracking capabilities** of ServiceNow IT Asset Management, ensuring visibility from procurement to disposal. - Users value the **seamless inventory insights** provided by ServiceNow IT Asset Management, streamlining software license and contract management. **Cons:** - Users find ServiceNow IT Asset Management **expensive** , with high licensing fees limiting access to desired functionalities. - Users find the **learning curve steep** , especially for new users adapting to the system's complexity and changes. - Users find the **complexity in implementation and configuration** of ServiceNow IT Asset Management challenging without expert guidance. - Users find the **difficult setup** of ServiceNow IT Asset Management to be complex and time-consuming, impacting initial implementation. - Users face **insufficient information** during the initial setup of ServiceNow IT Asset Management, impacting usability and understanding. #### What Are Recent G2 Reviews of ServiceNow IT Asset Management? **"[Robust, Scalable Asset Management with Seamless CMDB Integration](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12934032)"** **Rating:** 5.0/5.0 stars *— Karpagaeswari S.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12934032) --- **"[Efficient and scalable solution for managing IT assets and lifecycle](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12737433)"** **Rating:** 4.0/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12737433) --- #### What Are G2 Users Discussing About ServiceNow IT Asset Management? - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote ### 3. [Deel IT](https://www.g2.com/products/deel-it/reviews) Deel IT is a global IT management platform that helps organizations provision, secure, support, and recover employee devices and software across distributed teams. It enables IT teams to manage the full device and access lifecycle for remote and international employees, with onboarding and offboarding actions triggered automatically through connected HR systems. Devices arrive ready to use with predefined security, applications, and access controls, and are recovered and secured when employees leave. Deel IT supports operations in more than 130 countries and replaces manual coordination across vendors, regions, and tools with centralized workflows and shared visibility across IT and HR. Key capabilities and value include: - Device lifecycle management: Centralized ordering, shipping, tracking, repairs, recovery, storage, and reuse of laptops and accessories with real-time inventory visibility, supported by a 99.1% on-time delivery rate. - Global device recovery: Coordinated collection, wiping, storage, and redeployment of devices worldwide, with a 96% global device recovery rate. - Mobile device management (MDM): Automated enrollment, policy enforcement, remote locking, and device wiping to maintain compliance and consistency across all company-owned devices. - Security and endpoint protection: Built-in endpoint monitoring, encryption, and threat prevention help protect company data across distributed environments. - Access and identity management: Single sign-on, multi-factor authentication, and automated access provisioning and revocation ensure employees have appropriate access throughout their lifecycle. - Software and app provisioning: Applications and licenses are assigned, updated, and removed automatically based on employee status. - Global IT support: 24/7 employee-facing support provides troubleshooting and device assistance across regions and time zones. - HR-connected automation: Onboarding and offboarding workflows sync with HR systems to reduce handoffs and manual work. Deel IT is used by IT managers, system administrators, and People Ops teams who need centralized control, security, and visibility as their workforce scales globally. **Average Rating:** 4.8/5.0 **Total Reviews:** 271 **How Do G2 Users Rate Deel IT?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Deel IT?** - **Seller:** [Deel](https://www.g2.com/sellers/deel) - **Company Website:** https://www.deel.com/ - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @deel (30,540 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/deel/ (9,619 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Interpreter - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 44% Small-Business #### What Are Deel IT's Pros and Cons? **Pros:** - Ease of Use (294 reviews) - Simple (100 reviews) - Intuitive (97 reviews) - Customer Support (58 reviews) - User Interface (50 reviews) **Cons:** - Expensive (46 reviews) - Improvement Needed (44 reviews) - Insufficient Information (37 reviews) - Missing Features (37 reviews) - Slow Performance (33 reviews) ### What Do G2 Reviewers Say About Deel IT? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **unmatched ease of use** of Deel IT, highlighting its seamless implementation and communication. - Users find Deel IT to be **user-friendly** , making it simple to navigate and manage payments effortlessly. - Users find Deel IT to be **intuitive and user-friendly** , making onboarding and tracking payments a breeze. - Users value the **quick and helpful customer support** from Deel IT, enhancing their overall experience. - Users appreciate the **intuitive interface** of Deel IT, finding it clear, easy to navigate, and visually appealing. **Cons:** - Users find Deel IT to be **expensive** , with costs escalating as team size and international use increase. - Users find the **overwhelming feature layout** distracting, preferring a more streamlined approach for usability. - Users face **insufficient information** regarding regional updates and eligibility for features like the Deel card. - Users feel the **missing features** in Deel IT limit usability, desiring better organization and expanded cryptocurrency options. - Users experience **slow performance** with the mobile app occasionally lagging and freezing during use. #### What Are Recent G2 Reviews of Deel IT? **"[Streamlined Global Payments with Exceptional Security](https://www.g2.com/survey_responses/deel-it-review-12644513)"** **Rating:** 5.0/5.0 stars *— Sofia A.* [Read full review](https://www.g2.com/survey_responses/deel-it-review-12644513) --- **"[Fast, Hassle-Free Transfers and Easy Payments with Deel](https://www.g2.com/survey_responses/deel-it-review-13043793)"** **Rating:** 5.0/5.0 stars *— Hammad Q.* [Read full review](https://www.g2.com/survey_responses/deel-it-review-13043793) --- ### 4. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,198 **How Do G2 Users Rate Atera?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.1/10 (Category avg: 8.2/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (415 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 56% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Atera, streamlining workstation management and automation in one platform. - Users value Atera for its **powerful automation tools** , allowing efficient workstation management and consistent setups for new employees. - Users appreciate Atera's **all-in-one dashboard** , streamlining their workflow with intuitive features and seamless remote access. - Users value the **efficiency** of Atera, appreciating its automation and ease of use for streamlined management. - Users appreciate the **proactive monitoring** in Atera, which enhances efficiency and saves valuable time. **Cons:** - Users find the **missing features** in Atera frustrating, particularly the lack of checklists and basic functionalities. - Users find the **limited features** of Atera's mobile app frustrating compared to the web interface. - Users find that **improvements are needed** , especially regarding interface changes and remote access reliability. - Users note that **report loading times and limited customization** hinder efficiency, affecting overall management experience. - Users experience **feature issues** with Atera, including limited billing options and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **"[Atera boosts productivity with automations, WhatsApp, and reports](https://www.g2.com/survey_responses/atera-review-13106823)"** **Rating:** 5.0/5.0 stars *— Fabian M.* [Read full review](https://www.g2.com/survey_responses/atera-review-13106823) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 5. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,935 **How Do G2 Users Rate TeamViewer?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.5/10 (Category avg: 8.2/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (424 reviews) - Remote Control (341 reviews) - Easy Access (277 reviews) - Remote Work (275 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (139 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of TeamViewer, quickly connecting with clients and scheduling meetings effortlessly. - Users appreciate the **ease of use** of TeamViewer, valuing its reliable connections and intuitive interface for remote access. - Users value the **ease of use** of TeamViewer, enjoying reliable access for seamless remote support and control. - Users highlight the **easy access** of TeamViewer, enabling seamless remote control and support across devices. - Users value the **seamless remote access** provided by TeamViewer, enabling efficient collaboration and problem-solving from anywhere. **Cons:** - Users experience **connection issues** with TeamViewer, particularly during slow or unstable internet conditions, impacting performance. - Users experience **connectivity issues** with TeamViewer due to performance drops on slow connections and account requirement hassles. - Users find TeamViewer's pricing to be **expensive** , especially for commercial use compared to other options available. - Users experience **slow performance** during weak internet connections, affecting usability and loading times despite updates. - Users frequently experience **remote access issues** with TeamViewer, including connection failures and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"** **Rating:** 4.5/5.0 stars *— Vrinda M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488) --- **"[Remote Support Made Simple](https://www.g2.com/survey_responses/teamviewer-review-13069675)"** **Rating:** 4.5/5.0 stars *— Rishabh A.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13069675) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 6. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,291 **How Do G2 Users Rate Freshservice?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Freshservice?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### What Are Freshservice's Pros and Cons? **Pros:** - Ease of Use (229 reviews) - Features (116 reviews) - Automation (101 reviews) - Ticketing System (101 reviews) - Ticket Management (92 reviews) **Cons:** - Missing Features (83 reviews) - Limited Features (56 reviews) - Limited Customization (47 reviews) - Learning Curve (45 reviews) - Ticketing Issues (44 reviews) ### What Do G2 Reviewers Say About Freshservice? *AI-generated summary from verified user reviews* **Pros:** - Users find Freshservice **easy to use** , appreciating its intuitive interface and effective ticket management capabilities. - Users love the **simple and friendly user interface** of Freshservice, making complex tasks easy to manage. - Users value the **automation capabilities** of Freshservice, simplifying complex tasks and optimizing helpdesk processes efficiently. - Users highlight the **ease of use** in Freshservice's ticketing system, enhancing efficiency in request management and tracking. - Users appreciate the **ease of ticket management** in Freshservice, enhancing efficiency and reducing follow-up emails. **Cons:** - Users are frustrated by the **missing features** , particularly the search function and slow development of necessary tools. - Users express frustration over **limited features** in Freshservice, feeling they lack essential functionalities compared to competitors. - Users express frustration with the **limited customization** options, making it challenging to tailor the interface and experience. - Users find the **steep learning curve** frustrating, as customization lacks adequate tutorials and guidance for complex features. - Users often face **ticketing issues** with Freshservice, citing limitations and missing features compared to competitors like Zendesk. #### What Are Recent G2 Reviews of Freshservice? **"[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)"** **Rating:** 4.5/5.0 stars *— Brooks A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12723378) --- **"[Powerful Ticketing, SLAs, Automations, and Analytics That Boost Agent Organization](https://www.g2.com/survey_responses/freshservice-review-12805161)"** **Rating:** 4.0/5.0 stars *— Davi A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12805161) --- #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### 7. [Flexera One](https://www.g2.com/products/flexera-one/reviews) Flexera One is a SaaS-based IT management solution designed with and for organizations like yours with highly complex hybrid environments. With Flexera One, you can visualize your entire estate and make data-driven decisions from on-premise to SaaS to the cloud. IT Visibility Flexera One’s IT Visibility solution delivers the most comprehensive and clear view of your IT estate. Discovery and normalization—gain consistent, reliable data and take control of assets to draw valuable insights across software, hardware, SaaS and cloud. Data enrichment—enhance your IT inventory data with market intelligence that improves your decision-making abilities, via Technopedia—the largest and most trusted IT asset information source in the world. Unified data visualization—simplify the view of your environment with clear understanding and analytic that provide context for business initiatives spanning your entire IT estate. IT Asset Management Flexera One’s IT asset management (ITAM) starts with knowing what you have in your IT ecosystem—across hardware, software, SaaS, cloud, containers, clusters and virtual technologies. Optimized for today’s digital business, find the evidence required to determine license consumption, such as IBM sub-capacity requirements. Software asset management— Flexera One is the only SAM solution to solve the exponentiality of licensing with depth, breadth, algorithms and automation required to truly create a trusted and accurate license position. Hardware asset management— manage the hardware you own or lease, no matter where it is. Make critical hardware lifecycle decisions to support user productivity, business continuity and make the most of your hardware investments. SaaS management— get a current and complete picture of SaaS usage to support your business stakeholders while optimizing SaaS spend with all your vendors. Take action by discovering shadow SaaS, removing redundant applications and optimizing subscriptions based on actual usage automatically. Software request and reharvest— proactively reduce the sprawl and provide end users with a catalog of approved software, SaaS and cloud instances–helping you get them within guard rails while enabling the business to be agile and innovative. Reclaim unused technology to avoid future costs. Integrate with ITSM providers so you can meet users where they are and provide a seamless end-user experience. Cloud Cost Optimization Flexera One offers a unique approach to cloud cost optimization that enables cloud governance teams to work collaboratively with business units and cloud resource owners to optimize spend. With Flexera One, you get a comprehensive set of cloud cost optimization capabilities designed to easily reduce costs across your entire cloud environment. Cloud Cost Management— Get visibility into cloud usage and costs for all your cloud accounts. You can evaluate and report on your most cost-effective regions and instance sizes, and dive deep into public and private cloud costs by application, category, business unit, cost center, department or team. You also can allocate costs for chargeback and showback with complete backup and justification. Cloud Governance— Flexera One offers a powerful policies engine that enables your cloud governance teams to manage and control hybrid cloud use with out-of-the-box and custom policies to automate governance of costs, operations, security and compliance. Cloud Migration and Modernization Successful IT modernization requires proper analysis, prioritization and planning. Flexera One’s Cloud Migration and Modernization provides the actionable intelligence you need to optimize your cloud modernization and migration—no matter where you are on your cloud journey. Cloud Migration Planning— Flexera one gives you the actionable intelligence needed to optimize your on-premises to cloud migration journey from start to finish with full context visibility into business services. Cloud Cost Assessment — Flexera One provides comprehensive workload assessments to show you which cloud type, provider, custom instance choice, buying type and resource provisioning are best for your workload, budget and performance requirements—all to optimize your cloud cost savings. Workload Placement — Cloud migration and modernization provides comprehensive workload assessments for full visibility into your current workloads, so you can prioritize and identify which providers are best for your performance requirements to ensure successful migration of workloads to the cloud. **Average Rating:** 4.3/5.0 **Total Reviews:** 116 **How Do G2 Users Rate Flexera One?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 8.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Flexera One?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analyst, Consultant - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 75% Enterprise, 16% Mid-Market #### What Are Flexera One's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Features (47 reviews) - Integrations (37 reviews) - Product Quality (36 reviews) - Visibility (35 reviews) **Cons:** - Complexity (37 reviews) - Difficult Learning (35 reviews) - Learning Curve (31 reviews) - Complex Setup (25 reviews) - Difficult Setup (23 reviews) ### What Do G2 Reviewers Say About Flexera One? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive interface** of Flexera One, enabling efficient data access and task performance with ease. - Users value the **unified dashboard** of Flexera One, which provides deep insights for streamlined management of hybrid environments. - Users value the **seamless integration** with major cloud providers, enhancing their management of hybrid environments. - Users appreciate the **high product quality** of Flexera One, benefiting from its seamless integrations and user-friendly design. - Users value the **unified visibility** of Flexera One, simplifying management of software, hardware, and cloud assets. **Cons:** - Users often struggle with the **complexity** of Flexera One, facing challenges in setup, integration, and overall user experience. - Users find the **difficult learning** curve challenging, particularly for advanced features and initial onboarding with Flexera One. - Users note a **steep learning curve** for Flexera One, making onboarding difficult and time-consuming for new users. - Users find the **complex setup** process resource-intensive, requiring significant time and expertise for initial implementation. - Users often face a **difficult setup** that demands significant time and technical expertise for initial implementation. #### What Are Recent G2 Reviews of Flexera One? **"[A must have tool for inventory management for every organisation](https://www.g2.com/survey_responses/flexera-one-review-11647810)"** **Rating:** 5.0/5.0 stars *— Adeeba I.* [Read full review](https://www.g2.com/survey_responses/flexera-one-review-11647810) --- **"[Accurate Spend Visibility and Deep License Intelligence for Confident Decisions](https://www.g2.com/survey_responses/flexera-one-review-12669217)"** **Rating:** 4.0/5.0 stars *— imad M.* [Read full review](https://www.g2.com/survey_responses/flexera-one-review-12669217) --- ### 8. [Tanium](https://www.g2.com/products/tanium/reviews) Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security. **Average Rating:** 4.5/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Tanium?** - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.2/10 (Category avg: 8.2/10) **Who Is the Company Behind Tanium?** - **Seller:** [Tanium](https://www.g2.com/sellers/tanium) - **Company Website:** https://www.tanium.com/ - **Year Founded:** 2007 - **HQ Location:** Emeryville, CA - **Twitter:** @Tanium (7,243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2109024/ (2,333 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 48% Enterprise, 33% Mid-Market #### What Are Tanium's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (7 reviews) - Reliability (4 reviews) - Security (4 reviews) - Visibility (4 reviews) **Cons:** - Learning Curve (4 reviews) - Complexity (3 reviews) - Limited Features (3 reviews) - Insufficient Information (2 reviews) - Needs Improvement (2 reviews) ### What Do G2 Reviewers Say About Tanium? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Tanium, simplifying tasks like patch management and network scanning. - Users appreciate the **speed and clarity** of Tanium, enabling quick insights and efficient resource management across endpoints. - Users value Tanium's **reliability** , providing quick, actionable insights and ensuring stable, scalable endpoint management. - Users value Tanium for its **robust security capabilities** , enabling quick compliance checks and strengthening overall operational trust. - Users value the **real-time visibility** of Tanium, enabling effective management of vulnerabilities and enhanced security measures. **Cons:** - Users find the **learning curve steep** , with complex navigation and a lack of clear onboarding resources affecting ease of use. - Users find the **complexity** of Tanium challenging, especially for those new to cybersecurity and troubleshooting. - Users note **limited features** in Tanium, particularly with troubleshooting and timely updates for vulnerabilities. - Users express a need for **clearer onboarding resources** to ease the steep learning curve of Tanium. - Users feel Tanium's **learning curve and onboarding resources** need improvement, leading to inefficiencies during initial use. #### What Are Recent G2 Reviews of Tanium? **"[Rapid Endpoint Visibility That Transformed Our Incident Troubleshooting](https://www.g2.com/survey_responses/tanium-review-12742786)"** **Rating:** 4.0/5.0 stars *— Nijat I.* [Read full review](https://www.g2.com/survey_responses/tanium-review-12742786) --- **"[Real-Time Visibility and Fast Global Remediation with Tanium](https://www.g2.com/survey_responses/tanium-review-12961686)"** **Rating:** 4.5/5.0 stars *— Aswindev P.* [Read full review](https://www.g2.com/survey_responses/tanium-review-12961686) --- ### 9. [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. Enterprises choose HCL BigFix for: - A single-agent, unified platform for endpoint and infrastructure management - Centralized visibility and control across 155M+ endpoints and 90+ operating system variants - Automated patching, continuous compliance, and real-time vulnerability remediation with \>98% first-pass patch success - AI-driven automation and agentic workflows powered by AEX to enable proactive self-healing and improved Digital Employee Experience (DEX) **Average Rating:** 4.5/5.0 **Total Reviews:** 85 **How Do G2 Users Rate HCL BigFix?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind HCL BigFix?** - **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies) - **Company Website:** https://hcl-software.com/ - **Year Founded:** 1999 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @hcltech (425,043 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1756/ (246,058 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 38% Mid-Market, 36% Enterprise #### What Are HCL BigFix's Pros and Cons? **Pros:** - Automation (1 reviews) - Centralized Management (1 reviews) - Ease of Use (1 reviews) - Endpoint Management (1 reviews) - Patching Efficiency (1 reviews) **Cons:** - Complexity (1 reviews) - Learning Curve (1 reviews) - Poor Interface Design (1 reviews) - Poor Reporting (1 reviews) - Poor UI (1 reviews) ### What Do G2 Reviewers Say About HCL BigFix? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation features** of HCL BigFix, enhancing efficiency in endpoint management and security. - Users value the **centralized management** of HCL BigFix for its efficiency in securing and managing numerous endpoints. - Users appreciate the **ease of use** of HCL BigFix, benefiting from centralized and efficient endpoint management. - Users value the **real-time visibility and centralized endpoint management** of HCL BigFix, enhancing security and operational efficiency. - Users appreciate the **automated patching efficiency** of HCL BigFix, enhancing security and reducing operational effort. **Cons:** - Users find the **complex UI** of HCL BigFix challenging, leading to a steep learning curve and time-consuming customizations. - Users find the **steep learning curve** of HCL BigFix challenging, as the UI is complex and less intuitive for newcomers. - Users find the **poor interface design** of HCL BigFix makes it difficult for new users to navigate effectively. - Users find the **poor reporting** in HCL BigFix can hinder their ability to obtain useful insights effectively. - Users find the **UI complex and unintuitive** , making the learning curve steep for new users of HCL BigFix. #### What Are Recent G2 Reviews of HCL BigFix? **"[Best for Server patching](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779)"** **Rating:** 5.0/5.0 stars *— Deepak S.* [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779) --- **"[Real-Time Visibility and Centralized Endpoint Management That Scales](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404)"** **Rating:** 5.0/5.0 stars *— Sourabh M.* [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404) --- #### What Are G2 Users Discussing About HCL BigFix? - [What is the basic function provided by BigFix inventory?](https://www.g2.com/discussions/what-is-the-basic-function-provided-by-bigfix-inventory) - [What feature sets does the BigFix Lifecycle module provide?](https://www.g2.com/discussions/what-feature-sets-does-the-bigfix-lifecycle-module-provide) - [What is BigFix HCL?](https://www.g2.com/discussions/what-is-bigfix-hcl) - 3 comments - [What does BigFix software do?](https://www.g2.com/discussions/what-does-bigfix-software-do) ### 10. [IT Glue](https://www.g2.com/products/it-glue/reviews) IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins **Average Rating:** 4.6/5.0 **Total Reviews:** 706 **How Do G2 Users Rate IT Glue?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.2/10 (Category avg: 8.2/10) **Who Is the Company Behind IT Glue?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 26% Mid-Market #### What Are IT Glue's Pros and Cons? **Pros:** - Ease of Use (98 reviews) - Document Management (63 reviews) - Integrations (57 reviews) - Organization (43 reviews) - Easy Integrations (41 reviews) **Cons:** - Slow Performance (22 reviews) - Missing Features (20 reviews) - Search Functionality (18 reviews) - Learning Curve (17 reviews) - Search Limitations (14 reviews) ### What Do G2 Reviewers Say About IT Glue? *AI-generated summary from verified user reviews* **Pros:** - Users find IT Glue to have a **user-friendly interface** , making IT documentation easy and efficient to manage. - Users love the **flexibility and organization** of IT Glue for managing passwords and client documentation efficiently. - Users value the **seamless integration** of IT Glue with RMM, enhancing efficiency and access to updated client information. - Users find IT Glue's **organization capabilities** essential for efficient asset and documentation management across multiple departments. - Users value the **easy integrations** with RMM systems, streamlining access to essential client information seamlessly. **Cons:** - Users report **slow performance** when accessing large data sets, which can hinder efficiency and productivity. - Users feel there are **missing features** in IT Glue, limiting customization, mobile access, and searching capabilities. - Users find the **search functionality lacking** , struggling with speed, accuracy, and limited keyword options for better results. - Users find the **learning curve challenging** , citing complexity and search issues that hinder effective use. - Users note **search limitations** in IT Glue, affecting efficiency and overall user experience during documentation retrieval. #### What Are Recent G2 Reviews of IT Glue? **"[IT Glue Keeps Team Knowledge Organized and Easy to Find](https://www.g2.com/survey_responses/it-glue-review-12875692)"** **Rating:** 4.5/5.0 stars *— Darren .* [Read full review](https://www.g2.com/survey_responses/it-glue-review-12875692) --- **"[Centralized Documentation That Streamlines Support and Collaboration](https://www.g2.com/survey_responses/it-glue-review-12813006)"** **Rating:** 4.5/5.0 stars *— D S.* [Read full review](https://www.g2.com/survey_responses/it-glue-review-12813006) --- #### What Are G2 Users Discussing About IT Glue? - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What's new with IT Glue?](https://www.g2.com/discussions/what-s-new-with-it-glue) - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment ### 11. [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) Scrut Automation is a leading compliance automation platform designed for fast-growing businesses looking to streamline security, risk, and compliance without disrupting operations. It centralizes compliance functions, automates evidence collection, and simplifies audits, helping security teams reduce compliance efforts. Scrut supports 70+ out-of-the-box frameworks, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS, with the flexibility to add custom frameworks for unique regulatory needs. With 150+ integrations, Scrut seamlessly integrates into your security and IT ecosystem, automating compliance, eliminating manual work, and improving risk visibility. Join 2500+ industry leaders who trust Scrut for simplified compliance and risk management. Schedule a demo today. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,311 **How Do G2 Users Rate Scrut Automation?** - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Scrut Automation?** - **Seller:** [Scrut Automation](https://www.g2.com/sellers/scrut-automation) - **Company Website:** https://www.scrut.io/ - **Year Founded:** 2022 - **HQ Location:** Palo Alto, US - **Twitter:** @scrutsocial (120 Twitter followers) - **LinkedIn® Page:** https://in.linkedin.com/company/scrut-automation (233 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CTO, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Small-Business, 48% Mid-Market #### What Are Scrut Automation's Pros and Cons? **Pros:** - Ease of Use (289 reviews) - Customer Support (255 reviews) - Helpful (224 reviews) - Compliance Management (220 reviews) - Compliance (191 reviews) **Cons:** - Improvement Needed (68 reviews) - Missing Features (48 reviews) - Technical Issues (46 reviews) - Learning Curve (40 reviews) - Lack of Clarity (39 reviews) ### What Do G2 Reviewers Say About Scrut Automation? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Scrut Automation invaluable for tracking and coordinating tasks efficiently. - Users praise Scrut Automation for its **exceptional customer support** , with dedicated team guidance during compliance training and audits. - Users highlight the **exceptional support** from the Scrut team, noting effective guidance throughout the compliance process. - Users value the **exceptional compliance management** of Scrut Automation, which simplifies the SOC 2 process significantly. - Users appreciate the **comprehensive compliance support** from Scrut Automation, which aids in successful audits and clarity. **Cons:** - Users find **improvement needed** in Scrut Automation, citing UI confusion, documentation issues, and small bugs in functionality. - Users note the **missing features** in Scrut Automation, particularly in risk management and report customization. - Users face **technical issues** that can overwhelm non-technical stakeholders and complicate usage of the platform. - Users find the **learning curve steep** , making it challenging for new users to navigate and understand the system. - Users experience a **lack of clarity** with test outcomes and feature purposes, leading to confusion and delays. #### What Are Recent G2 Reviews of Scrut Automation? **"[Automates Compliance and Evidence Collection — Boosts Audit Readiness and Efficiency](https://www.g2.com/survey_responses/scrut-automation-review-13049695)"** **Rating:** 4.0/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/scrut-automation-review-13049695) --- **"[Transforming Compliance and Security Management with Scrut Automation](https://www.g2.com/survey_responses/scrut-automation-review-10499291)"** **Rating:** 5.0/5.0 stars *— Karan A.* [Read full review](https://www.g2.com/survey_responses/scrut-automation-review-10499291) --- #### What Are G2 Users Discussing About Scrut Automation? - [What is Scrut Automation used for?](https://www.g2.com/discussions/what-is-scrut-automation-used-for) - 1 upvote ### 12. [Lansweeper](https://www.g2.com/products/lansweeper/reviews) Lansweeper is the leader in Cyber Asset Intelligence, providing a single source of truth for complete visibility across IT, OT, and cloud environments. By providing a complete, accurate, consolidated, and unified view of all your technology asset state in one centralized platform, Lansweeper ensures no asset is overlooked. It delivers actionable insights, identifies risks and opportunities, and automates time-consuming tasks, boosting productivity and saving valuable time. By seamlessly connecting teams and tools, Lansweeper enhances collaboration and drives cost-effective operational efficiency. Whether optimizing workflows, ensuring compliance, or improving resource allocation, Lansweeper transforms IT into a strategic enabler of success, empowering organizations to make smarter, data-driven decisions and achieve measurable business outcomes. Since 2004, Lansweeper has empowered organizations to stay competitive with accurate, actionable data that strengthens security, drives strategic decisions, and boosts operational efficiency. Trusted by over 30,000 customers, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, Lansweeper serves enterprises, governments, financial institutions, NGOs, and universities worldwide. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Lansweeper?** - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.9/10 (Category avg: 8.2/10) **Who Is the Company Behind Lansweeper?** - **Seller:** [Lansweeper](https://www.g2.com/sellers/lansweeper) - **Company Website:** https://www.lansweeper.com - **Year Founded:** 2004 - **HQ Location:** Merelbeke, Belgium - **Twitter:** @Lansweeper (3,201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5239202/ (420 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 63% Mid-Market, 28% Enterprise #### What Are Lansweeper's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Alerts (1 reviews) - Integrations (1 reviews) - Tracking (1 reviews) - User Interface (1 reviews) **Cons:** - App Limitations (1 reviews) - Cloud Integration (1 reviews) - Setup Difficulty (1 reviews) ### What Do G2 Reviewers Say About Lansweeper? *AI-generated summary from verified user reviews* **Pros:** - Users value the **robust asset management** features of Lansweeper, including live scanning and detailed reporting capabilities. - Users value the **live scanning and alerting** feature for quick identification of failed scan errors and comprehensive asset tracking. - Users value the **seamless integrations** of Lansweeper, providing a unified system for all their IT data needs. - Users value the **tracking capabilities** of Lansweeper, benefiting from detailed insights and comprehensive asset management. - Users value the **intuitive interface** of Lansweeper, enhancing their experience with easy navigation and accessibility. **Cons:** - Users experience **app limitations** with UI performance issues and constrained asset display options, hindering efficiency. - Users report **UI performance issues** and a feature disparity between cloud and on-prem versions of Lansweeper. - Users often face **setup difficulties** with Lansweeper, particularly with UI performance and limited asset display options. #### What Are Recent G2 Reviews of Lansweeper? **"[Effortless Asset Tracking with Stellar Support](https://www.g2.com/survey_responses/lansweeper-review-12661648)"** **Rating:** 5.0/5.0 stars *— Michael F.* [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12661648) --- **"[A Single Source of Truth for IT Data—AD, Azure, Hardware, and More](https://www.g2.com/survey_responses/lansweeper-review-12400476)"** **Rating:** 4.5/5.0 stars *— Peter W.* [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12400476) --- #### What Are G2 Users Discussing About Lansweeper? - [What is Lansweeper used for?](https://www.g2.com/discussions/what-is-lansweeper-used-for) - [Is Lansweeper free?](https://www.g2.com/discussions/is-lansweeper-free) - [What is Lansweeper agent?](https://www.g2.com/discussions/what-is-lansweeper-agent) - [Is Lansweeper safe?](https://www.g2.com/discussions/is-lansweeper-safe) - 2 comments - [What can Lansweeper do?](https://www.g2.com/discussions/what-can-lansweeper-do) - 1 comment ### 13. [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. **Average Rating:** 4.8/5.0 **Total Reviews:** 132 **How Do G2 Users Rate Milvus TI?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 10.0/10 (Category avg: 8.2/10) **Who Is the Company Behind Milvus TI?** - **Seller:** [Milvus](https://www.g2.com/sellers/milvus) - **HQ Location:** São Caetano do Sul, BR - **LinkedIn® Page:** https://www.linkedin.com/company/milvusbr/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analista de Suporte, Analista de TI - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 45% Small-Business, 42% Mid-Market #### What Are Milvus TI's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Automation (2 reviews) - Efficiency (2 reviews) - Management Efficiency (2 reviews) - Ticketing System (2 reviews) **Cons:** - Connection Issues (2 reviews) - Performance Issues (2 reviews) - Complexity (1 reviews) - Latency Issues (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Milvus TI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation and efficiency** of Milvus TI, freeing them from manual tasks and improving operations. - Users highlight the **effective automation** features of Milvus TI, significantly reducing manual tasks and enhancing productivity. - Users praise the **efficiency** of Milvus TI, with automated ticketing and streamlined operations enhancing daily workflows. - Users value the **management efficiency** of Milvus TI, highlighting streamlined ticketing and effective operations integration. - Users value the **WhatsApp integration** of Milvus TI for its automation and efficient ticket management capabilities. **Cons:** - Users experience **connection issues** with Milvus TI, particularly on older hardware affecting performance and reliability. - Users find that Milvus TI experiences **performance issues** on older hardware, leading to sluggish and unreliable connections. - Users find Milvus TI's interface to be **initially complex** , particularly if they lack familiarity with filters. - Users experience **latency issues** with Milvus TI on older hardware, leading to sluggish connection performance in legacy machines. - Users find Milvus TI initially **complex to navigate** without prior knowledge of filters, requiring some learning effort. #### What Are Recent G2 Reviews of Milvus TI? **"[Intuitive system with complete inventory, service, and tickets, good cost-benefit](https://www.g2.com/survey_responses/milvus-ti-review-12376802)"** **Rating:** 4.0/5.0 stars *— Gabriel M.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802) --- **"[Strategic dashboards that elevate real-time support management](https://www.g2.com/survey_responses/milvus-ti-review-12378087)"** **Rating:** 5.0/5.0 stars *— Pytter S.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087) --- ### 14. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. **Average Rating:** 4.3/5.0 **Total Reviews:** 776 **How Do G2 Users Rate SolarWinds Service Desk?** - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.0/10 (Category avg: 8.2/10) **Who Is the Company Behind SolarWinds Service Desk?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Mid-Market, 23% Enterprise #### What Are SolarWinds Service Desk's Pros and Cons? **Pros:** - Ticketing System (8 reviews) - Asset Management (7 reviews) - Ease of Use (7 reviews) - Ticket Management (7 reviews) - User Interface (5 reviews) **Cons:** - Missing Features (5 reviews) - Asset Management (4 reviews) - Insufficient Information (3 reviews) - Limited Features (3 reviews) - App Limitations (2 reviews) ### What Do G2 Reviewers Say About SolarWinds Service Desk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly ticketing system** of SolarWinds Service Desk, enhancing efficiency and simplifying support requests. - Users appreciate the **effective asset management** features of SolarWinds Service Desk, enhancing issue resolution and inventory tracking. - Users value the **ease of use** of SolarWinds Service Desk, appreciating its user-friendly design and seamless integration. - Users value the **easy-to-use ticket management** system, enhancing support and efficiency for teams of all sizes. - Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes easy and efficient. **Cons:** - Users find **missing features** in SolarWinds Service Desk, limiting customizations and third-party integrations for large enterprises. - Users find the **search functionality challenging** , leading to difficulties in asset management and potential data inconsistencies. - Users note **insufficient information** in SolarWinds Service Desk, leading to challenges in device management and data accuracy. - Users note the **limited features** of SolarWinds Service Desk, expressing a desire for more advanced automation and customizations. - Users face **app limitations** regarding features, customizations, and mobile access, impacting their overall experience with SolarWinds Service Desk. #### What Are Recent G2 Reviews of SolarWinds Service Desk? **"[Ticketing and Asset Management in One Clean, Reliable Platform](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12714845)"** **Rating:** 4.5/5.0 stars *— Verified User in Gambling & Casinos* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12714845) --- **"[Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)"** **Rating:** 5.0/5.0 stars *— Lakhan N.* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126) --- #### What Are G2 Users Discussing About SolarWinds Service Desk? - [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work) - [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk) - [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk) - [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise) ### 15. [Prey](https://www.g2.com/products/prey/reviews) Prey is a comprehensive, cross-platform solution designed to help IT teams maintain full visibility and control over their entire fleet of laptops, tablets, and smartphones. By providing a lightweight and easy-to-deploy agent, Prey empowers organizations to protect their assets, secure sensitive data, and ensure compliance, regardless of the devices' locations. With over 8 million devices trusted globally, Prey stands as a reliable choice for organizations seeking robust device management and security. The primary target audience for Prey includes IT departments across various sectors, including education, healthcare, and corporate environments, where device security and management are critical. Organizations that handle sensitive data or operate in regulated industries will find Prey particularly beneficial due to its compliance features. Specific use cases range from tracking lost or stolen devices to managing a diverse fleet of devices used by remote employees. The platform's capabilities extend beyond mere tracking; it offers a comprehensive approach to device security and management. One of the standout features of Prey is its asset tracking and recovery capabilities. Users can locate any device in real-time through a combination of GPS, Wi-Fi triangulation, and GeoIP technology. This functionality allows IT teams to review location history, create dynamic geofenced zones that trigger security actions, and generate actionable evidence reports. These reports can include camera shots, network data, and screenshots, providing essential support for law enforcement in recovering missing devices. This level of control not only aids in asset recovery but also enhances overall organizational security. Prey also prioritizes the protection of sensitive data and compliance with various regulations. The platform enables immediate actions to prevent data breaches, such as remote file wiping, screen locks, and device alarms. With SOC 2 certification and alignment with GDPR and HIPAA/FERPA standards, Prey offers audit-ready logs and automated compliance alerts. Features like selective data retrieval further ensure that organizations can maintain compliance without the risk of data exposure, making it an invaluable tool for businesses that require stringent data protection measures. Finally, Prey simplifies fleet management through a user-friendly dashboard that allows IT teams to manage their entire device fleet efficiently. Administrators can easily assign devices to employees, group them by usage or location, and monitor hardware changes. This streamlined approach reduces operational overhead, facilitating off-boarding processes and loaner device programs. By consolidating device management into a single platform, Prey enhances productivity and operational efficiency for IT teams, making it a vital component of modern device management strategies. **Average Rating:** 4.7/5.0 **Total Reviews:** 54 **How Do G2 Users Rate Prey?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Prey?** - **Seller:** [Prey Project](https://www.g2.com/sellers/prey-project) - **Company Website:** https://preyproject.com - **Year Founded:** 2010 - **HQ Location:** Santiago, Santiago - **Twitter:** @preyproject (9,376 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/931433/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 51% Small-Business, 40% Mid-Market #### What Are Prey's Pros and Cons? **Pros:** - Tracking (6 reviews) - Device Management (5 reviews) - Device Monitoring (5 reviews) - Ease of Use (4 reviews) - Asset Management (3 reviews) **Cons:** - Connection Issues (2 reviews) - Improvement Needed (2 reviews) - Lack of Remote Access (2 reviews) - Remote Access Issues (2 reviews) - Update Issues (2 reviews) ### What Do G2 Reviewers Say About Prey? *AI-generated summary from verified user reviews* **Pros:** - Users laud the **instant tracking capabilities** of Prey, efficiently recovering lost devices with historical tracking. - Users commend the **accurate tracking and monitoring** of devices, enhancing security and recovery capabilities effectively. - Users appreciate the **instant device monitoring** of Prey, enabling accurate tracking and successful recovery of lost devices. - Users find the **ease of use** of Prey invaluable for quickly locating and managing multiple devices efficiently. - Users value the **enhanced search capabilities** of Prey, facilitating efficient device tracking and management. **Cons:** - Users experience **connection issues** with Prey, making device tracking difficult when the internet is not active. - Users find that **improvement is needed** in Prey, particularly regarding offline functionality and complicated setup processes. - Users find the **lack of remote access** problematic, as tracking relies on an active internet connection. - Users face **remote access issues** with Prey, particularly when devices go offline, complicating tracking and recovery efforts. - Users face **update issues** that hinder device tracking and recovery when devices remain offline or lack updates. #### What Are Recent G2 Reviews of Prey? **"[PREY excellent tool for the mobile teams of our organization](https://www.g2.com/survey_responses/prey-review-11698265)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/prey-review-11698265) --- **"[Essential Asset Tracking and Security Features](https://www.g2.com/survey_responses/prey-review-12457778)"** **Rating:** 5.0/5.0 stars *— Avery M.* [Read full review](https://www.g2.com/survey_responses/prey-review-12457778) --- #### What Are G2 Users Discussing About Prey? - [How do you use prey app?](https://www.g2.com/discussions/how-do-you-use-prey-app) - [What is Android prey?](https://www.g2.com/discussions/what-is-android-prey) - [What is prey computer?](https://www.g2.com/discussions/what-is-prey-computer) - [What is Prey software used for?](https://www.g2.com/discussions/what-is-prey-software-used-for) ### 16. [Ivanti Neurons for ITAM](https://www.g2.com/products/ivanti-neurons-for-itam/reviews) Ivanti Neurons for ITAM centralizes and automates the management of your IT assets—hardware, software, cloud, and virtual—from procurement to disposal. It provides real-time visibility and lifecycle tracking for all assets, helping organizations reduce risk, improve compliance, and optimize costs. The solution’s flexible, configurable workflows support your organization's processes, or you can leverage built-in best practices. Deliver better, data-driven decision-making with the seamless integration of Ivanti Neurons for ITAM with Ivanti Neurons for ITSM. **Average Rating:** 4.3/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Ivanti Neurons for ITAM?** - **Ease of Use:** 8.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.8/10 (Category avg: 8.2/10) **Who Is the Company Behind Ivanti Neurons for ITAM?** - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti (6,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15224185/ (3,023 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 50% Enterprise, 44% Mid-Market #### What Are Ivanti Neurons for ITAM's Pros and Cons? **Pros:** - Asset Management (1 reviews) **Cons:** - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Ivanti Neurons for ITAM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **comprehensive asset management** capabilities of Ivanti Neurons for ITAM for optimizing their resources. **Cons:** - Users occasionally face **data sync issues** with Ivanti Neurons for ITAM, impacting the accuracy of information shared. #### What Are Recent G2 Reviews of Ivanti Neurons for ITAM? **"[Ivanti IT Asset Management Suite Review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-7639446)"** **Rating:** 4.0/5.0 stars *— Zafar Javed S.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-7639446) --- **"[Comprehensive Asset Management Made Effortless](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-12107379)"** **Rating:** 5.0/5.0 stars *— Amanda S.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-12107379) --- #### What Are G2 Users Discussing About Ivanti Neurons for ITAM? - [Who owns Cherwell Software?](https://www.g2.com/discussions/who-owns-cherwell-software) - [What does asset management software do?](https://www.g2.com/discussions/ivanti-it-asset-management-suite-what-does-asset-management-software-do) - [What is ITAM software?](https://www.g2.com/discussions/what-is-itam-software) - [Does Cherwell have asset management?](https://www.g2.com/discussions/ivanti-it-asset-management-suite-does-cherwell-have-asset-management) - [What does asset management software do?](https://www.g2.com/discussions/cherwell-it-asset-management-what-does-asset-management-software-do) ### 17. [Hudu](https://www.g2.com/products/hudu/reviews) Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentation—covering everything from systems, processes, and policies to credentials, SOPs, and asset records. With Hudu, teams can ensure that important information is always organized, easy to access, and kept up to date, making day-to-day work smoother and decision-making faster. While originally built for internal IT departments and MSPs, Hudu is flexible enough to support a wide range of industries, including finance, healthcare, education, and construction. Its structure can be tailored to fit the needs of any organization, whether you're managing internal infrastructure, supporting clients, or coordinating distributed teams. Teams can build custom asset layouts to track hardware, software, or industry-specific data. Knowledge base articles and SOPs support rich formatting, embedded content, and reusable templates to keep documentation consistent and easy to follow. Passwords and OTPs are stored securely with full access controls and history tracking for auditability and compliance. Hudu supports detailed permission management, so teams can control access at a granular level across departments, roles, or clients. It integrates with popular tools like Microsoft 365, ConnectWise, HaloPSA, NinjaOne, N-able, and many more to automatically sync key data and reduce manual entry. A browser extension and mobile app make it easy to access or update documentation on the go, whether in the office or the field. For more advanced workflows, Hudu offers a powerful API, allowing teams to automate documentation or integrate with internal systems. Organizations with strict security requirements can also choose to deploy Hudu on-premises with full control over their environment. With Hudu, teams can reduce onboarding time, cut down on repetitive questions, and ensure processes are followed consistently. It replaces scattered documentation with a centralized source of truth that’s easy to manage and scale. If your team depends on shared knowledge to operate efficiently, Hudu helps you keep it organized, accessible, and secure—no matter your industry or size. **Average Rating:** 4.7/5.0 **Total Reviews:** 357 **How Do G2 Users Rate Hudu?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 10.0/10 (Category avg: 8.2/10) **Who Is the Company Behind Hudu?** - **Seller:** [Hudu](https://www.g2.com/sellers/hudu) - **Company Website:** https://hudu.com/ - **Year Founded:** 2018 - **HQ Location:** Fort Collins, Colorado - **Twitter:** @HuduHQ (500 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hudu-technologies/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 12% Mid-Market #### What Are Hudu's Pros and Cons? **Pros:** - Ease of Use (207 reviews) - Features (111 reviews) - Integrations (103 reviews) - Easy Setup (95 reviews) - Simple (85 reviews) **Cons:** - Missing Features (75 reviews) - Poor Integration (43 reviews) - UX Improvement (41 reviews) - Limited Features (38 reviews) - Integration Issues (36 reviews) ### What Do G2 Reviewers Say About Hudu? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **user-friendly interface** of Hudu, noting its intuitive design and quick implementation. - Users love Hudu for its **user-friendly interface** and responsive support that continuously improves the system. - Users value the **seamless integrations** of Hudu, enhancing efficiency and simplifying processes with existing systems. - Users find the **easy setup** of Hudu a significant advantage, allowing quick implementation and seamless integration. - Users love the **clean and simple design** of Hudu, making it easy to use and customize for their needs. **Cons:** - Users feel Hudu lacks a **unified search feature** and some essential functionalities, affecting overall efficiency. - Users find **poor integration** with external tools frustrating, limiting efficiency and requiring additional configuration for optimal use. - Users feel that Hudu needs a **modern UI and improved navigation** to enhance overall usability and experience. - Users note the **limited features** of Hudu, expressing a desire for more innovation and essential functionalities. - Users face **integration issues** , particularly with RMM-tools, complicating efficiency and migration from other systems. #### What Are Recent G2 Reviews of Hudu? **"[Self-Hosted Documentation with a Clean API and Flexible MSP Asset Modeling](https://www.g2.com/survey_responses/hudu-review-12577291)"** **Rating:** 5.0/5.0 stars *— Mark H.* [Read full review](https://www.g2.com/survey_responses/hudu-review-12577291) --- **"[Secure Self-Hosting, Great UI, and Seamless HaloPSA Integration](https://www.g2.com/survey_responses/hudu-review-12997857)"** **Rating:** 5.0/5.0 stars *— Anthony R.* [Read full review](https://www.g2.com/survey_responses/hudu-review-12997857) --- #### What Are G2 Users Discussing About Hudu? - [What is Hudu used for?](https://www.g2.com/discussions/what-is-hudu-used-for) - 1 comment ### 18. [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Harmony?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Harmony?** - **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Company Website:** https://harmony.io - **Year Founded:** 2025 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Mid-Market, 28% Small-Business #### What Are Recent G2 Reviews of Harmony? **"[Best IT Automation I've Ever Used - Completely Transformed Our Operations](https://www.g2.com/survey_responses/harmony-review-12612560)"** **Rating:** 5.0/5.0 stars *— Or T.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12612560) --- **"[Harmony Frees Us from Manual Tasks and Improves the IT User Experience](https://www.g2.com/survey_responses/harmony-review-12525449)"** **Rating:** 5.0/5.0 stars *— Danny F.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12525449) --- ### 19. [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis. **Average Rating:** 4.8/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Alloy Navigator?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Alloy Navigator?** - **Seller:** [Alloy Software](https://www.g2.com/sellers/alloy-software) - **Year Founded:** 2002 - **HQ Location:** Bloomfield, NJ - **Twitter:** @AlloySoftware (466 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alloy-software/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 75% Small-Business, 35% Mid-Market #### What Are Alloy Navigator's Pros and Cons? **Pros:** - Asset Management (32 reviews) - Ease of Use (31 reviews) - Ticketing System (27 reviews) - Ticket Management (27 reviews) - Automation (21 reviews) **Cons:** - Learning Curve (13 reviews) - Complex Setup (12 reviews) - Limited Customization (11 reviews) - Setup Difficulty (11 reviews) - Poor Interface Design (8 reviews) ### What Do G2 Reviewers Say About Alloy Navigator? *AI-generated summary from verified user reviews* **Pros:** - Users value the **streamlined asset management** in Alloy Navigator, enhancing efficiency and simplifying IT workflows remarkably. - Users value the **ease of use** of Alloy Navigator, appreciating its intuitive interface and streamlined processes. - Users value the **efficiency of the ticketing system** in Alloy Navigator, streamlining IT management and saving time. - Users value the **efficient ticket management** in Alloy Navigator, streamlining workflows and enhancing team productivity. - Users value the **automation features** of Alloy Navigator, streamlining IT tasks and enhancing workflow efficiency. **Cons:** - Users find the **learning curve steep** with Alloy Navigator, needing time to master its features and workflows. - Users find the **complex setup** of Alloy Navigator challenging, needing patience and technical skills for initial configuration. - Users find the **limited customization** in Alloy Navigator hinders flexibility, particularly for quick collaboration and project brainstorming. - Users express frustration with the **setup difficulty** , noting unclear instructions and overwhelming features during initial configuration. - Users criticize the **poor interface design** of Alloy Navigator, finding it outdated and less efficient than competitors. #### What Are Recent G2 Reviews of Alloy Navigator? **"[Self-Service Portal Transformed Support for Teachers and Staff](https://www.g2.com/survey_responses/alloy-navigator-review-13090627)"** **Rating:** 5.0/5.0 stars *— Zakria J.* [Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13090627) --- **"[Rock-Solid Reliability: Alloy Navigator Stays Stable Under Heavy Use](https://www.g2.com/survey_responses/alloy-navigator-review-12743602)"** **Rating:** 5.0/5.0 stars *— Jack L.* [Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-12743602) --- #### What Are G2 Users Discussing About Alloy Navigator? - [What is the use of Alloy Navigator?](https://www.g2.com/discussions/what-is-the-use-of-alloy-navigator) - [What is Alloy in Software?](https://www.g2.com/discussions/what-is-alloy-in-software) - [What is Alloy Navigator?](https://www.g2.com/discussions/what-is-alloy-navigator) ### 20. [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) Snipe-IT is an open-source, web-based asset management system designed to help organizations efficiently track and manage their IT assets. It offers a user-friendly interface that allows businesses to monitor hardware, software licenses, and peripherals, ensuring accurate record-keeping and streamlined operations. By replacing traditional spreadsheets, Snipe-IT enhances asset visibility, reduces manual errors, and supports informed decision-making. Key Features and Functionality: - Asset Management: Monitor asset assignments, physical locations, and statuses with ease. Features include one-click check-in, asset grouping through models, and comprehensive asset histories. - License Management: Track software licenses efficiently, with email alerts for upcoming expirations and support for multi-pack licenses. - Email Notifications: Automated notifications for users and administrators regarding asset checkouts, check-ins, and approaching deadlines. - Integrations: Seamless integration with tools like Jira, JAMF, and Kandji, along with a robust REST API for custom integrations. - Security: Features include bcrypt password hashing, two-factor authentication, and HTTPS-only cookies to ensure data safety. - Multi-Language Support: Supports over 55 languages, catering to diverse teams. - Mobile-Friendly: Accessible on any device, facilitating asset updates on the go. Primary Value and Solutions Provided: Snipe-IT addresses the challenges of IT asset management by offering a centralized, secure, and scalable solution. It eliminates the inefficiencies of manual tracking, reduces the risk of asset mismanagement, and provides real-time insights into asset utilization. Organizations benefit from improved compliance, reduced operational costs, and enhanced decision-making capabilities. Its open-source nature ensures flexibility, allowing businesses to customize the system to their specific needs without incurring licensing fees. **Average Rating:** 4.6/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Snipe-IT?** - **Ease of Use:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Snipe-IT?** - **Seller:** [Grokability](https://www.g2.com/sellers/grokability) - **HQ Location:** San Diego, CA - **Twitter:** @snipeitapp (2,077 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6580149/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 70% Mid-Market, 19% Small-Business #### What Are Snipe-IT's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Ease of Use (2 reviews) - Product Quality (2 reviews) - Tracking (2 reviews) - Management (1 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Learning Curve (1 reviews) - Limited Automation (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Snipe-IT? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in managing assets with Snipe-IT, ensuring clear tracking and organization. - Users praise the **ease of use** of Snipe-IT, appreciating its simple interface and effective asset management. - Users value the **product quality** of Snipe-IT, noting its ease of use and comprehensive asset management features. - Users appreciate the **ease of tracking** assets with Snipe-IT, thanks to its simple interface and clear management features. - Users appreciate the **ease of use and management** of Snipe-IT, finding asset tracking and organization straightforward. **Cons:** - Users find the **inadequate reporting** features lack detail, making navigation challenging for newcomers to Snipe-IT. - Users find the **learning curve steep** due to limited reports and initial navigation challenges in Snipe-IT. - Users desire more **customization** options in Snipe-IT's reports to better meet their specific needs. #### What Are Recent G2 Reviews of Snipe-IT? **"[Efficient Asset Management, It's Free!](https://www.g2.com/survey_responses/snipe-it-review-12727526)"** **Rating:** 4.5/5.0 stars *— dennis s.* [Read full review](https://www.g2.com/survey_responses/snipe-it-review-12727526) --- **"[Intuitive and Customizable—Fits My Needs Perfectly](https://www.g2.com/survey_responses/snipe-it-review-12984985)"** **Rating:** 5.0/5.0 stars *— Chris N.* [Read full review](https://www.g2.com/survey_responses/snipe-it-review-12984985) --- ### 21. [Snow Atlas](https://www.g2.com/products/snow-atlas/reviews) Snow Atlas is a cloud-native Software Asset Management (SAM) and Software as a Service (SaaS) management solution designed to help organizations efficiently manage and optimize their software assets. It provides comprehensive insights into software usage, enabling businesses to uncover shadow IT, prepare for audits, and identify cost-saving opportunities within weeks. Key Features and Functionality: - Audit Defense: Ensures organizations are always prepared for software vendor audits, reducing the risk of unexpected costs and minimizing the time spent on audit-related activities. - Shadow IT Detection: Identifies unauthorized or unmanaged software usage within the organization, allowing for better control and security. - Cost Optimization: Analyzes software usage to pinpoint underutilized licenses and subscriptions, facilitating informed decisions to reduce unnecessary expenditures. - Comprehensive Insights: Offers detailed visibility into software assets across the organization, supporting strategic planning and compliance efforts. Primary Value and Problem Solved: Snow Atlas addresses the challenges organizations face in managing growing software budgets and ensuring compliance with licensing agreements. By providing deep insights into software usage and facilitating proactive audit readiness, it empowers businesses to optimize their software investments, mitigate risks associated with non-compliance, and achieve significant cost savings. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Snow Atlas?** - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Snow Atlas?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 57% Enterprise, 35% Mid-Market #### What Are Snow Atlas's Pros and Cons? **Pros:** - Visibility (10 reviews) - Application Integration (9 reviews) - Ease of Use (8 reviews) - Data Management (6 reviews) - Integrations (6 reviews) **Cons:** - Limited Customization (7 reviews) - Complex Setup (6 reviews) - Complex Configuration (5 reviews) - Complexity (5 reviews) - Difficult Learning (5 reviews) ### What Do G2 Reviewers Say About Snow Atlas? *AI-generated summary from verified user reviews* **Pros:** - Users value the **holistic visibility** Snow Atlas offers, simplifying IT data management and enhancing decision-making. - Users value the **seamless application integration** of Snow Atlas, enhancing compliance management and data processing efficiency. - Users appreciate the **ease of use** of Snow Atlas, finding it intuitive and straightforward for managing compliance. - Users appreciate the **intuitive data management capabilities** of Snow Atlas, making data integration and visibility effortless. - Users appreciate the **seamless integrations** of Snow Atlas, enhancing compliance management and optimizing application usage effectively. **Cons:** - Users find the **limited customization options** in Snow Atlas restrict their ability to gain relevant insights effectively. - Users find the **complex setup** of Snow Atlas challenging, requiring significant time and commitment for effective use. - Users find the **complex configuration** challenging, often requiring extensive time and expertise for optimal setup. - Users find the **complexity** of Snow Atlas overwhelming, particularly concerning configuration and the steep learning curve. - Users find the **difficult learning** curve of Snow Atlas challenging, often requiring significant time and expertise to master. #### What Are Recent G2 Reviews of Snow Atlas? **"[Effective SAM Platform with Growing Cloud Capabilities](https://www.g2.com/survey_responses/snow-atlas-review-11628445)"** **Rating:** 5.0/5.0 stars *— Evan R.* [Read full review](https://www.g2.com/survey_responses/snow-atlas-review-11628445) --- **"[A Unified, Cloud-Native Vision for Modern SAM](https://www.g2.com/survey_responses/snow-atlas-review-11631016)"** **Rating:** 5.0/5.0 stars *— Jelena P.* [Read full review](https://www.g2.com/survey_responses/snow-atlas-review-11631016) --- ### 22. [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). **Average Rating:** 4.4/5.0 **Total Reviews:** 197 **How Do G2 Users Rate SuperOps?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind SuperOps?** - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** https://superops.com/ - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (178 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 85% Small-Business, 14% Mid-Market #### What Are SuperOps's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Customer Support (66 reviews) - Features (47 reviews) - User Interface (34 reviews) - Intuitive (32 reviews) **Cons:** - Missing Features (45 reviews) - Feature Issues (22 reviews) - Integration Issues (16 reviews) - Access Limitations (15 reviews) - Lack of Integrations (14 reviews) ### What Do G2 Reviewers Say About SuperOps? *AI-generated summary from verified user reviews* **Pros:** - Users find SuperOps remarkably **easy to use** , enabling a smooth setup and efficient team collaboration without hassle. - Users praise SuperOps for its **exceptional customer support** , providing quick responses and effective guidance at all times. - Users value the **robust integrations and responsive support** of SuperOps, enhancing efficiency and satisfaction in their workflow. - Users love the **intuitive and user-friendly interface** of SuperOps, enhancing productivity for both new and experienced technicians. - Users appreciate the **intuitive interface** of SuperOps, making it simple for technicians to navigate and use effectively. **Cons:** - Users note a desire for **missing features** like advanced Runbook options and improved mobile app functionality. - Users face **feature issues** with SuperOps, including accidental deletions and limited functionalities on mobile apps. - Users face significant **integration issues** with SuperOps, limiting functionality and increasing costs for essential tools. - Users face **access limitations** due to advanced licensing requirements for essential Runbook options and app functionality. - Users regret the **lack of integrations** with popular tools like SharePoint and Google Docs, limiting functionality. #### What Are Recent G2 Reviews of SuperOps? **"[All-in-One RMM + Ticketing That Powers Remote-First Automation](https://www.g2.com/survey_responses/superops-review-12986642)"** **Rating:** 5.0/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) --- **"[Modern, Fast-Evolving RMM with a Great UI and Strong Integrations](https://www.g2.com/survey_responses/superops-review-12985082)"** **Rating:** 4.5/5.0 stars *— Kevin J. W.* [Read full review](https://www.g2.com/survey_responses/superops-review-12985082) --- ### 23. [TeamDynamix ITAM](https://www.g2.com/products/teamdynamix-itam/reviews) TeamDynamix ITAM, previously Sassafras, is a complete, platform-agnostic IT Asset Management solution that helps organizations identify unused software licenses, manage hardware across the full lifecycle, and stay audit-ready. Software asset management combines automated discovery with usage analytics for login counts, launch counts, total time, and peak concurrent usage to identify the 30%+ of software spend that's typically wasted. It combines purchase records, audit data, and usage stats to build a defensible Effective License Position (ELP) for every product, optimize renewals, and mitigate audit risk. Hardware lifecycle management tracks every IT asset from procurement to disposal across Windows, Mac, Linux, and ChromeOS including virtual and thin-client systems. Pre-built integrations with Jamf, Intune, SCCM, and CSV imports speed inventory consolidation. It includes lab equipment management, live location mapping, and CMDB integration with TeamDynamix ITSM. With it you gain value in days, not months. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **How Do G2 Users Rate TeamDynamix ITAM?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.3/10 (Category avg: 8.2/10) **Who Is the Company Behind TeamDynamix ITAM?** - **Seller:** [TeamDynamix](https://www.g2.com/sellers/teamdynamix) - **Year Founded:** 2001 - **HQ Location:** Columbus, Ohio - **Twitter:** @TDXBuzz (1,049 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494030/ (166 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 62% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of TeamDynamix ITAM? **"[Finally, a Single Source of Truth for IT Assets](https://www.g2.com/survey_responses/teamdynamix-itam-review-12913226)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-itam-review-12913226) --- **"[TeamDynamix: Intuitive, Reliable IT Hub for Ticketing and Asset Tracking](https://www.g2.com/survey_responses/teamdynamix-itam-review-12908859)"** **Rating:** 5.0/5.0 stars *— Daniel B.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-itam-review-12908859) --- #### What Are G2 Users Discussing About TeamDynamix ITAM? - [What is Sassafras AllSight used for?](https://www.g2.com/discussions/what-is-sassafras-allsight-used-for) ### 24. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 467 **How Do G2 Users Rate LogMeIn Resolve?** - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) **Who Is the Company Behind LogMeIn Resolve?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 36% Small-Business #### What Are LogMeIn Resolve's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Remote Control (29 reviews) - Remote Access (26 reviews) - Remote Support (25 reviews) - Customer Support (23 reviews) **Cons:** - Remote Access Issues (13 reviews) - Expensive (12 reviews) - Slow Performance (12 reviews) - Technical Issues (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About LogMeIn Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of LogMeIn Resolve essential for providing effective customer support across devices. - Users love the **easy remote access** of LogMeIn Resolve, enabling seamless support without the need for users on site. - Users highlight the **ease of remote access** with LogMeIn Resolve, facilitating seamless support across various devices. - Users appreciate the **convenience and effectiveness** of LogMeIn Resolve for seamless remote support and troubleshooting. - Users appreciate the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience significantly. **Cons:** - Users report issues with **remote access** , including connection drops and printing limitations on certain devices. - Users find LogMeIn Resolve to be **expensive** , especially compared to alternatives like TeamViewer and Zoom. - Users experience **slow performance** during high load usage and poor internet connections, impacting video calls and file transfers. - Users often face **technical issues** , especially on Mac, impacting functionality and complicating the user experience. - Users experience **connection issues** with LogMeIn Resolve, leading to occasional performance lag and difficulties connecting to PCs. #### What Are Recent G2 Reviews of LogMeIn Resolve? **"[Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)"** **Rating:** 4.0/5.0 stars *— Steve K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985) --- **"[Efficient Remote Access, Frustrating Support](https://www.g2.com/survey_responses/logmein-resolve-review-12800737)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12800737) --- #### What Are G2 Users Discussing About LogMeIn Resolve? - [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost) - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support) - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments ### 25. [quipteams](https://www.g2.com/products/quipteams/reviews) We enable 400+ businesses to efficiently manage their hardware-related operations, including procurement, onboarding, offboarding, warehousing, tech support and buyback across 155 countries. Full API access to automate every workflow at scale. Simple pay-as-you-go model, no platform fees or subscriptions. **Average Rating:** 5.0/5.0 **Total Reviews:** 20 **How Do G2 Users Rate quipteams?** - **Ease of Use:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 10.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.2/10 (Category avg: 8.2/10) **Who Is the Company Behind quipteams?** - **Seller:** [Quipteams](https://www.g2.com/sellers/quipteams) - **Year Founded:** 2021 - **HQ Location:** Remote - **Twitter:** @quipteams - **LinkedIn® Page:** https://www.linkedin.com/company/quipteams (11 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 83% Mid-Market, 9% Enterprise #### What Are quipteams's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Product Quality (5 reviews) - Ease of Use (4 reviews) - Centralized Management (3 reviews) - Asset Management (2 reviews) **Cons:** - Integration Issues (1 reviews) - Missing Features (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About quipteams? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **world-class customer support** from Quipteams, highlighting their quick responses and seamless onboarding experience. - Users appreciate the **excellent quality of products** from Quipteams, enhancing their overall operational efficiency and experience. - Users love the **ease of use** of Quipteams, finding it seamless for managing logistics and operations effortlessly. - Users value the **centralized management** of Quipteams, which simplifies logistics, procurement, and overall IT asset handling. - Users highlight the **centralized inventory tracking** of QuipTeams, simplifying monitoring across global teams efficiently. **Cons:** - Users feel that **integration issues** hinder the product's usability, suggesting more integrations for improvement. - Users desire additional **missing features** on Quipteams' web platform, specifically integration with Slack for enhanced functionality. - Users suggest enhancing the **payment UX/UI** for a more conventional and seamless transaction experience. #### What Are Recent G2 Reviews of quipteams? **"[Smooth, Human Support That Makes IT Management Easy with QuipTeams](https://www.g2.com/survey_responses/quipteams-review-13063578)"** **Rating:** 5.0/5.0 stars *— Yasseen B.* [Read full review](https://www.g2.com/survey_responses/quipteams-review-13063578) --- **"[An outstanding Support Team who are eager to help and constantly improve the UX](https://www.g2.com/survey_responses/quipteams-review-13104585)"** **Rating:** 5.0/5.0 stars *— Jordan F.* [Read full review](https://www.g2.com/survey_responses/quipteams-review-13104585) --- ## What Is IT Asset Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to IT Asset Management Software? - [Service Desk Software](https://www.g2.com/categories/service-desk) - [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)