--- title: First Plug Reviews meta_title: 'First Plug Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how First Plug works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 14 scale: '5' date_modified: '2026-07-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # First Plug Reviews **Vendor:** FirstPlug **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 14 ## About First Plug First Plug helps companies with remote and distributed teams purchase, deploy, and manage hardware across multiple countries, covering the entire employee lifecycle—from onboarding new hires to offboarding and device recovery. As remote work continues to scale globally, many technology companies struggle with hardware logistics, asset visibility, and operational control across regions. First Plug was built to solve that exact problem. We specialize in Latin America while operating in more than 170 countries, offering companies a reliable way to equip their teams without dealing with fragmented vendors, complex logistics, or slow, bureaucratic processes. Our service combines hands-on operational support with a centralized asset management platform. Through a single dashboard, companies can track devices, locations, assignments, and hardware status in real time. This visibility allows HR, IT, and operations teams to manage laptops and equipment more efficiently, reduce asset loss, and maintain control as their teams grow across borders. First Plug supports hardware procurement, international delivery, storage, device recovery, redeployment, and technical support—adapting each operation to the local context of every country. Instead of fixed plans, we offer flexible, usage-based services that scale with each company’s needs, ensuring cost efficiency and operational simplicity. What sets First Plug apart is our focus on personalized service. We work closely with our clients, providing direct communication, fast execution, and end-to-end responsibility for the hardware lifecycle. By combining regional expertise, global coverage, and a practical asset management platform, First Plug enables companies to scale remote teams confidently while keeping hardware operations simple, visible, and under control. ## First Plug Reviews ### 1. Effortless Onboarding and Offboarding with an Amazing Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Julian B. | Technical Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about First Plug?** They manage all the operations when we hire someone, and when somebody leaves the company we don’t have to do anything. The equipment that was issued is retrieved and reassigned by their amazing team. **What do you dislike about First Plug?** Not much to add, honestly. They have a great customer experience team, and every time we ask for something, they respond and take care of us. **What problems is First Plug solving and how is that benefiting you?** We mainly use it for equipment logistics, which helps us avoid losing track of the computers we provide to our remote workers. In addition, the portal they created is great for understanding where each piece of equipment is and what its current status is. They are integrated with Slack too, so that's something great for communication ### 2. First Plug: Close attention, quick responses, and total transparency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about First Plug?** What we value most about First Plug is their level of attention and availability during the process. They have demonstrated good response times, smooth communication, and a constant willingness to support our operational needs. We also highlight that their prices are consistent and competitive within the industry, allowing for a balanced cost-service relationship. Finally, we especially value the honesty and transparency with which they address and resolve any issues, building trust in the working relationship. **What do you dislike about First Plug?** What we see as an opportunity for improvement in First Plug is the clarity regarding the operating systems on the equipment, as it is not always completely defined or standardized in all cases. Additionally, in the case of Europe, we have identified that delivery times can be longer than expected, so it would be beneficial to review alternatives to optimize logistics in that region and improve the predictability of the service. **What problems is First Plug solving and how is that benefiting you?** First Plug solves a key part of the technological onboarding of our new collaborators: the delivery and enabling of the necessary equipment so they can start their functions properly. This benefits us because it simplifies internal coordination, reduces the operational load of the team, and allows the person to have a more organized and positive entry experience. By receiving their equipment on time and in good condition, the new collaborator starts with a better impression of the organization and is better prepared to quickly integrate into their responsibilities. ### 3. Excellent attention and outstanding execution times with First Plug **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas C. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about First Plug?** From the first interaction, the service and attention from the First Plug team were excellent. With great professionalism, empathy, and a deep desire to accompany me in solving my problems. The outcome of working together was highly positive, especially due to their execution times. **What do you dislike about First Plug?** I have no complaints. I was very satisfied with the service received. **What problems is First Plug solving and how is that benefiting you?** In the past, managing hardware and acquiring the right equipment resulted in many financial losses or even unnecessary investment. Nowadays, I control my equipment and investment from a single place with team assistance, which in practice, resembles having an internal team performing these tasks with the interest and concern that I, as a project leader, give to my work. ### 4. Efficient Centralization and Real-Time Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about First Plug?** I like that First Plug centralizes the management of our remote team's hardware across several countries, eliminating the need to coordinate with multiple local suppliers. I also appreciate that there is a point of contact and real-time tracking of each device, which allows us to know where each device is, who has it, and what condition it is in. The direct attention and quick response when something urgent arises, without intermediaries, makes a big difference in several countries. Additionally, the initial setup was very simple, thanks to the support from the team from the start. **What do you dislike about First Plug?** sometimes we would like more detailed filters on the dashboard **What problems is First Plug solving and how is that benefiting you?** I use First Plug to centralize the management of remote team hardware, eliminating the need to coordinate with multiple suppliers and relying on local logistics. ### 5. Extremely Fast, Courteous Support That’s Always Available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about First Plug?** They are extremely fast, courteous, and always available. That's not hyperbole. **What do you dislike about First Plug?** They are still a young company, so they are learning and building as they grow. We're happy to be on this journey with them. **What problems is First Plug solving and how is that benefiting you?** They are our partner for IT equipment distribution in LATAM. As a US-based company staffing projects in LATAM, we are able to rely on FirstPlug for equipment purchase, delivery, logistics, and storage for team members across Argentina and Brazil. The peace of mind we get with this partner is incredible. We know they will always get the job done. ### 6. Quick and Personalized Team Management **Rating:** 4.5/5.0 stars **Reviewed by:** Gonzalo D. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about First Plug?** I really like the quick and personalized attention from First Plug. It makes me feel like I always have someone on the other end of the phone attentive to my needs. Additionally, it is a great help for onboarding administration and team follow-up, effectively managing offboarding. I also appreciate how easy the initial setup was; it was simply ideal. **What do you dislike about First Plug?** . **What problems is First Plug solving and how is that benefiting you?** I use First Plug for efficient team onboarding and follow-up, with quick responses to unexpected needs. Additionally, it offers advice for team management and offboarding, which facilitates the handling of these processes. ### 7. Simplicity and closeness: a team that delivers what it promises **Rating:** 4.5/5.0 stars **Reviewed by:** Catalina M. | Head of HR, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about First Plug?** The simplicity with which they solve things. I like the closeness of their team. It's as if they were part of our operation. They always kept their promises and that's why we chose them. **What do you dislike about First Plug?** The truth is that we never had a problem with them. **What problems is First Plug solving and how is that benefiting you?** Before working with First Plug, we didn't know who had which computer. Now it is more centralized and we are more organized. Additionally, we stopped losing computers when our employees leave because they recover them. ### 8. Simplified Global Coordination and Personalized Support **Rating:** 5.0/5.0 stars **Reviewed by:** Micaela T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about First Plug?** I really like the kindness of the entire First Plug team and the global solution they offer. It makes me feel that the treatment is more personalized with a person in charge of each task, which makes it easier to know who to talk to in cases of budgets or technical service. Additionally, the initial setup was excellent. **What do you dislike about First Plug?** they could improve the coordination part, especially knowing the time ranges when they drop off/pick up computers for technical service **What problems is First Plug solving and how is that benefiting you?** I use First Plug to coordinate global logistics, manage shipments, computer costs, and receive technical service in Buenos Aires. ### 9. Exceptional Service and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun C. | Advisory Consultant (Technology), Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about First Plug?** I really like how friendly and helpful the team at First Plug is. They offer a good range of options and are very professional. The service is really good, and the pricing meets my expectations for the region. I also appreciate their quick response, which makes the setup and ongoing communication smooth and easy. **What do you dislike about First Plug?** Nothing! **What problems is First Plug solving and how is that benefiting you?** First Plug solves last-minute equipment needs for new contractors with quick turnaround and manages logistics, which saves us a lot of time. ### 10. Quick response and timely deliveries **Rating:** 4.5/5.0 stars **Reviewed by:** Ana María V. | Asistente de administración, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about First Plug?** They have a quick response and have promptly fulfilled the assigned deliveries. **What do you dislike about First Plug?** They do not cover all the countries where we need to buy equipment. **What problems is First Plug solving and how is that benefiting you?** Being able to deliver equipment in countries where we hire collaborators at a lower price. ### 11. Supplier of Equipment and Impeccable Management **Rating:** 5.0/5.0 stars **Reviewed by:** Franco M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about First Plug?** I like the attitude and speed of First Plug in solving our problems. The communication is very agile and they are meticulous. Additionally, the initial setup was easy thanks to their help. **What do you dislike about First Plug?** If you could sell/buy our used assets, it would be ideal. **What problems is First Plug solving and how is that benefiting you?** With First Plug, we improve in the purchase of computers, logistics with our team, and their maintenance. Their attitude and speed in solving problems, along with their agile communication and neatness, are remarkable. ### 12. Impeccable for Shopping and Personalized Attention **Rating:** 4.5/5.0 stars **Reviewed by:** Santiago P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about First Plug?** I like the personalized attention they have and the way they communicate with us. I really like everything about First Plug, I don't feel that it has any flaws. **What do you dislike about First Plug?** I have nothing to complain about. **What problems is First Plug solving and how is that benefiting you?** First Plug helps us with the purchase and delivery of equipment both in the office and at the employees' homes, ensuring that everything arrives on time and in good condition. ### 13. Ally in onboarding processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about First Plug?** Personalized attention and quick responses **What do you dislike about First Plug?** The pricing for equipment pickup is a bit high. **What problems is First Plug solving and how is that benefiting you?** It helps us with the onboarding and offboarding of employees, saving us time on operational tasks. ### 14. Willingness and punctuality: always ready to solve problems **Rating:** 4.5/5.0 stars **Reviewed by:** Bautista C. | Técnico Informático en el área de Infraestructura y Seguridad, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about First Plug?** Predisposition, punctuality, and willingness to solve problems **What do you dislike about First Plug?** For now, during the work period, nothing **What problems is First Plug solving and how is that benefiting you?** Recovery and shipping of devices Storage Wholesale of technological equipment - [View First Plug pricing details and edition comparison](https://www.g2.com/products/first-plug/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-08+20%3A56%3A58+-0500&secure%5Bsession_id%5D=38593c5a-0a26-4f44-9b61-77369f383c5e&secure%5Btoken%5D=5eff7d7bf5271642acdb1f7d4ac625af80c4d348df92eeb071efd8b38b22c4c6&format=llm_user) ## First Plug Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Generative AI** - AI Text Generation - AI Text Generation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top First Plug Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,347 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,913 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews)