First Plug Reviews & Product Details

First Plug helps companies with remote and distributed teams purchase, deploy, and manage hardware across multiple countries, covering the entire employee lifecycle—from onboarding new hires to offboarding and device recovery. As remote work continues to scale globally, many technology companies struggle with hardware logistics, asset visibility, and operational control across regions. First Plug was built to solve that exact problem. We specialize in Latin America while operating in more than 170 countries, offering companies a reliable way to equip their teams without dealing with fragmented vendors, complex logistics, or slow, bureaucratic processes. Our service combines hands-on operational support with a centralized asset management platform. Through a single dashboard, companies can track devices, locations, assignments, and hardware status in real time. This visibility allows HR, IT, and operations teams to manage laptops and equipment more efficiently, reduce asset loss, and maintain control as their teams grow across borders. First Plug supports hardware procurement, international delivery, storage, device recovery, redeployment, and technical support—adapting each operation to the local context of every country. Instead of fixed plans, we offer flexible, usage-based services that scale with each company’s needs, ensuring cost efficiency and operational simplicity. What sets First Plug apart is our focus on personalized service. We work closely with our clients, providing direct communication, fast execution, and end-to-end responsibility for the hardware lifecycle. By combining regional expertise, global coverage, and a practical asset management platform, First Plug enables companies to scale remote teams confidently while keeping hardware operations simple, visible, and under control.

Seller

FirstPlug

Discussions

First Plug Community

Languages Supported

English, Portuguese, Spanish

Overview by

German Montagnoli

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User Insights

Average based on 18 real user reviews.

Federico U.

Data & AI Manager

Mid-Market (51-1000 emp.)

7/15/2026

"Reliable Ally for Equipment and Fast Support"

4.5/5

What do you like best about First Plug?

I like how First Plug solves problems effectively. They don't just offer a product catalog, but have become an ally to whom we can present problems and they help us solve them. The speed of service and agility are excellent. In urgent situations, such as equipment needs for new hires or unplanned repairs, they respond with the necessary speed. Review collected by and hosted on G2.com.

What do you dislike about First Plug?

I would like there to be a single platform that allows tracking of products and processes from start to finish: from the quotation to the delivery, including the payment status. Review collected by and hosted on G2.com.

HetF. L.

Analista de soporte informático

Mid-Market (51-1000 emp.)

9/25/2026

"Global IT solution with fast and always available support"

5/5

What do you like best about First Plug?

It offers a solution for all the countries where we have needed to provide IT equipment. The team is always available: they respond quickly and provide support when we need it. Review collected by and hosted on G2.com.

What do you dislike about First Plug?

We have only had some issues with matters that are not directly managed by them. Review collected by and hosted on G2.com.

Julieta L.

Gerente financiero y administrativo

Mid-Market (51-1000 emp.)

9/2/2026

"Super personalized service with excellent prices and deliveries"

5/5

What do you like best about First Plug?

The super personalized service they offer us. Their prices and delivery times. Review collected by and hosted on G2.com.

What do you dislike about First Plug?

We don't have a single point of contact, several people handle our issues. Review collected by and hosted on G2.com.

Julian B.

Head of Product Intelligence

Mid-Market (51-1000 emp.)

6/17/2026

"Effortless Onboarding and Offboarding with an Amazing Support Team"

5/5

What do you like best about First Plug?

They manage all the operations when we hire someone, and when somebody leaves the company we don’t have to do anything. The equipment that was issued is retrieved and reassigned by their amazing team. Review collected by and hosted on G2.com.

What do you dislike about First Plug?

Not much to add, honestly. They have a great customer experience team, and every time we ask for something, they respond and take care of us. Review collected by and hosted on G2.com.

What problems is First Plug solving and how is that benefiting you?

We mainly use it for equipment logistics, which helps us avoid losing track of the computers we provide to our remote workers. In addition, the portal they created is great for understanding where each piece of equipment is and what its current status is.

They are integrated with Slack too, so that's something great for communication Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/27/2026

"First Plug: Close attention, quick responses, and total transparency"

5/5

What do you like best about First Plug?

What we value most about First Plug is their level of attention and availability during the process. They have demonstrated good response times, smooth communication, and a constant willingness to support our operational needs.

We also highlight that their prices are consistent and competitive within the industry, allowing for a balanced cost-service relationship. Finally, we especially value the honesty and transparency with which they address and resolve any issues, building trust in the working relationship. Review collected by and hosted on G2.com.

What do you dislike about First Plug?

What we see as an opportunity for improvement in First Plug is the clarity regarding the operating systems on the equipment, as it is not always completely defined or standardized in all cases.

Additionally, in the case of Europe, we have identified that delivery times can be longer than expected, so it would be beneficial to review alternatives to optimize logistics in that region and improve the predictability of the service. Review collected by and hosted on G2.com.

What problems is First Plug solving and how is that benefiting you?

First Plug solves a key part of the technological onboarding of our new collaborators: the delivery and enabling of the necessary equipment so they can start their functions properly.

This benefits us because it simplifies internal coordination, reduces the operational load of the team, and allows the person to have a more organized and positive entry experience. By receiving their equipment on time and in good condition, the new collaborator starts with a better impression of the organization and is better prepared to quickly integrate into their responsibilities. Review collected by and hosted on G2.com.

Nicolas C.

Co-Founder & CEO

Small-Business (50 or fewer emp.)

4/7/2026

"Excellent attention and outstanding execution times with First Plug"

5/5

What do you like best about First Plug?

From the first interaction, the service and attention from the First Plug team were excellent. With great professionalism, empathy, and a deep desire to accompany me in solving my problems. The outcome of working together was highly positive, especially due to their execution times. Review collected by and hosted on G2.com.

What do you dislike about First Plug?

I have no complaints. I was very satisfied with the service received. Review collected by and hosted on G2.com.

What problems is First Plug solving and how is that benefiting you?

In the past, managing hardware and acquiring the right equipment resulted in many financial losses or even unnecessary investment. Nowadays, I control my equipment and investment from a single place with team assistance, which in practice, resembles having an internal team performing these tasks with the interest and concern that I, as a project leader, give to my work. Review collected by and hosted on G2.com.

Verified User

Small-Business (50 or fewer emp.)

5/27/2026

"Efficient Centralization and Real-Time Monitoring"

5/5

What do you like best about First Plug?

I like that First Plug centralizes the management of our remote team's hardware across several countries, eliminating the need to coordinate with multiple local suppliers. I also appreciate that there is a point of contact and real-time tracking of each device, which allows us to know where each device is, who has it, and what condition it is in. The direct attention and quick response when something urgent arises, without intermediaries, makes a big difference in several countries. Additionally, the initial setup was very simple, thanks to the support from the team from the start. Review collected by and hosted on G2.com.

What do you dislike about First Plug?

sometimes we would like more detailed filters on the dashboard Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/19/2026

"Extremely Fast, Courteous Support That’s Always Available"

5/5

What do you like best about First Plug?

They are extremely fast, courteous, and always available. That's not hyperbole. Review collected by and hosted on G2.com.

What do you dislike about First Plug?

They are still a young company, so they are learning and building as they grow. We're happy to be on this journey with them. Review collected by and hosted on G2.com.

What problems is First Plug solving and how is that benefiting you?

They are our partner for IT equipment distribution in LATAM. As a US-based company staffing projects in LATAM, we are able to rely on FirstPlug for equipment purchase, delivery, logistics, and storage for team members across Argentina and Brazil. The peace of mind we get with this partner is incredible. We know they will always get the job done. Review collected by and hosted on G2.com.

Sabrina S.

Account Manger

Small-Business (50 or fewer emp.)

9/1/2026

"Thank you!!"

5/5

What do you like best about First Plug?

Their attention and how quickly they respond. Great balance! Review collected by and hosted on G2.com.

What do you dislike about First Plug?

I’d like to have a bit more visibility into the process and status of each request. Review collected by and hosted on G2.com.

Gonzalo D.

Business Development Manager

Mid-Market (51-1000 emp.)

4/28/2026

"Quick and Personalized Team Management"

4.5/5

What do you like best about First Plug?

I really like the quick and personalized attention from First Plug. It makes me feel like I always have someone on the other end of the phone attentive to my needs. Additionally, it is a great help for onboarding administration and team follow-up, effectively managing offboarding. I also appreciate how easy the initial setup was; it was simply ideal. Review collected by and hosted on G2.com.

What do you dislike about First Plug?

. Review collected by and hosted on G2.com.