Total Products under this Category: 126
Last updated: November 01, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Touch Stay, HelloShift, Canary Technologies, Medallia Concierge, Trumpia, GuestTouch, and Xperium by RepUp.
Underlying data: [Grid® JSON](https://www.g2.com/categories/guest-messaging/grids.json?focus%5B%5D=touch-stay&focus%5B%5D=helloshift&focus%5B%5D=canary-technologies&focus%5B%5D=medallia-concierge&focus%5B%5D=trumpia&focus%5B%5D=guesttouch&focus%5B%5D=xperium-by-repup)
Guests expect service and communication. Connect with them through mobile devices before, during and after their stay.
Duve is an end-to-end guest management system helping hoteliers digitize their hotel processes, increase profitability, improve performance, and offer an elevated guest experience. The platform allows hoteliers to achieve an elevated contactless guest experience, provide upsell services and personalize their communication with guests, without compromising on quality. Duve is intuitive, operating as a modern layer to the core hotel systems. Duve is trusted by hotels worldwide, operates in over 60 countries and integrates with over 70 PMS’s & CM systems and translates to 13 languages
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Estevano is an AI concierge for hotels. Guests open the hotel's app from the QR code in their room, with nothing to download, or call the hotel and Estevano Voice picks up. It replies in their language, and anything that needs a person reaches the right department as a prioritised ticket. It covers room service, restaurant and spa bookings, WhatsApp and email notices, and a console for the team. It connects to Oracle OPERA Cloud, read-only.
FrontDesk.help is Voice Based Phone AI Guest Support for Vacation Rental Property owners, co-hosts and Managers. Answers and Handles Guest Support Calls 24/7 - So You Don't Have to. It is trained on over 10 years of actual guest support calls and the specific details of your property. Smarter than staffing and cheaper than payroll. Capable of handling complex calls, including lock-outs, electronic lock support, Wifi connection issues and technical support, maintenance issues, housekeeping issues - in short everything a guest might encounter during a stay. Instant answers, 24/7. Knowledgeable, accountable and reliable. Maintain a great guest experience, while avoiding escalations to channel providers, freeing you to focus on growing your business.
Fuel AI-Powered CRM is an advanced, AI-driven cross-channel marketing platform designed specifically for the hospitality industry. It enables hotels to enhance guest engagement through personalized, timely marketing campaigns across multiple channels, including email and SMS. By aggregating guest data from various touchpoints, the platform provides a comprehensive view of each guest, facilitating tailored communication throughout the entire guest journey. Key Features and Functionality: - Flexible Segmentation and Targeting: Utilize real-time data to create automated, targeted campaigns based on guests' potential value, stay history, and spending habits. - Custom Messaging Throughout the Guest Journey: Deliver personalized messages at every stage, from pre-arrival instructions to post-stay surveys, enhancing the overall guest experience. - Easy Drag-and-Drop Templates: Design professional email templates effortlessly with a user-friendly interface, requiring no technical expertise. - Intelligent Profiling: Combine attributes such as message engagement, website behavior, and PMS information to create a unified customer view, enabling true one-to-one marketing. - Predictive Send Time Optimization: Ensure messages reach guests at optimal times based on their past interactions, increasing engagement rates. Primary Value and Solutions Provided: Fuel AI-Powered CRM addresses the challenge of fragmented guest data by consolidating information from various systems into a single, actionable profile. This integration allows hotels to execute personalized marketing strategies that resonate with individual guests, leading to increased engagement, loyalty, and revenue. By automating routine tasks and providing actionable insights, the platform streamlines marketing efforts, enabling hoteliers to focus on delivering exceptional guest experiences.
Flexible, customizable, and cost-effective mobile app solution for hotels to engage guests.
Glowing.io enables hotels and their guests to message each other in whatever mobile messaging app each guest prefers.
As a Hotelier how do you "Ensure" you deliver the best Guest Experience you "Intend" to deliver? By listening closely! using GoDesk GoDesk's Guests Messaging system, through the use of simple Chatbots and staff connect tools, helps Hoteliers listen to their guests pre, during and post stay. Guests need not download any app. GoDesk can work with any Hotel PMS thus no change in behavior for Hotel Staff. Bring transparency and accountability into your Hotel operations and timely service recovery, ensuring 100% happy guests and no negative social media reviews.
Empowers your front desk staff to serve guests while giving you insight in real time.
Drive direct bookings on hotel website using automated chat capability. A concierge on your hotel webpage, who is awake 24/7 to answer questions about your property and helps get bookings.
Communicate with your guests in real time.
guestext is a two-way mobile connection between hotels and their guests, communications for a better guest experience
