Best Guest Messaging Software - Page 4
Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.
Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through email or another communication solution such as a mobile application. These tools may integrate with or offer features of video conferencing software, live chat software, or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive hotel management software platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with hotel reservations software and payment gateway software so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with proactive notification software or enterprise feedback management software to send guests timely notifications and satisfaction surveys, respectively.
To qualify for inclusion in the Guest Messaging category, a product must:
Featured Guest Messaging Software At A Glance
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A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
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Drive direct bookings on hotel website using automated chat capability. A concierge on your hotel webpage, who is awake 24/7 to answer questions about your property and helps get bookings.
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Communicate with your guests in real time.
32 Twitter followers
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guestext is a flexible, powerful, end-to-end guest experience solution.
15 Twitter followers
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guestext is a two-way mobile connection between hotels and their guests, communications for a better guest experience
15 Twitter followers
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GuestGuru is an AI-powered service that automates guest messaging for short-term rentals. It manages guest messages, responds to common inquiries, and alerts hosts to important issues. The AI learns o
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GuestJoy is a guest communication tool which advanced technology enables hotels to guest engagement, increase up-selling revenue, and to collect online reviews faster. The GuestJoy solution is well de
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GuestLabs is a comprehensive suite of AI-powered tools designed to streamline guest engagement for short-term rental hosts, property managers, and hotels. It seamlessly integrates with popular propert
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GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and mult
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Haven is a guest engagement software designed to enhance the hospitality experience by enabling hotels to offer a seamless, digital-first interaction for their guests. By deploying a branded, QR-code-
102 Twitter followers
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HiJiffy is an AI-powered communications platform designed to help hotels increase direct bookings and improve customer care. HiJiffy solution centralizes, automates and measures all customer care acti
243 Twitter followers
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HotelTap is a hospitality software startup designed to enable employees, departments and managers in hotels to communicate better using cloud and mobile technologies.
19 Twitter followers
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Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer ex
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Our products include FX Front Office Management FX POS FX GeM FX Guest Services FX Steward FX Housekeeping FX Sales & Catering FX Materials Management FX Finance FX Pulze FX Central Reservations S
7,403 Twitter followers
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Tyme Global can handle all text messaging traffic in your hotel by providing SMS operators for your text messaging.
93 Twitter followers
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Improve the service delivery quality and the guest experience by enabling Instio’s touchless and paperless solutions
