Haven

1 review

Haven is an interactive, supportive, and encouraging community where new ideas are born and old dreams are realized.

Haven app

0 reviews

Haven is a guest engagement software designed to enhance the hospitality experience by enabling hotels to offer a seamless, digital-first interaction for their guests. By deploying a branded, QR-code-accessible guest app that operates directly in the mobile browser—eliminating the need for downloads—Haven empowers guests to place in-room dining and housekeeping requests, explore hotel amenities, discover special offers, and provide real-time feedback. This streamlined approach not only elevates guest satisfaction but also optimizes hotel operations by reducing inquiry call volumes and ensuring timely fulfillment of guest requests. Key Features and Functionality: - Customizable Guest App: Hotels can swiftly create and launch a branded guest app accessible via QR code, facilitating easy access to services without requiring downloads. - Service Requests Management: Guests can conveniently place in-room dining and housekeeping requests through the app, which are then efficiently relayed to the appropriate hotel teams. - Real-Time Feedback Collection: The app captures guest feedback throughout their stay, enabling prompt issue resolution and enhancing overall satisfaction. - Operational Dashboard: Haven provides a comprehensive dashboard that offers insights into order volumes, fulfillment times, popular services, and staff performance metrics. - Menu Engineering and Offers: Hotels can manage digital menus, understand guest preferences, and promote F&B offers and room upgrades to boost revenue. Primary Value and Problem Solved: Haven addresses the challenge of maintaining consistent, high-quality guest experiences, especially during peak occupancy periods when staff resources are stretched. By digitizing and automating guest interactions, Haven ensures that no request goes unnoticed, reducing the likelihood of service lapses that could lead to negative reviews. The platform's data-driven approach allows hotel management to monitor service efficiency, identify areas for improvement, and make informed decisions to enhance guest satisfaction and loyalty. Ultimately, Haven empowers hotels to deliver exceptional service consistently, fostering positive guest experiences and driving revenue growth.