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Top Free Feedback Analytics Software - Page 2

Check out our list of free Feedback Analytics Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Feedback Analytics Software to ensure you get the right product.

View Free Feedback Analytics Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
65 Feedback Analytics Products Available
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Comments Analytics
(23)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 96% Small-Business
    • 4% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Comments Analytics features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Thematic Analysis
    Average: 8.6
    9.8
    Custom Reports and Dashboards
    Average: 8.6
    9.5
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AA
    Keyword Extraction and Word Cloud Generation services from Comment Analytics has significantly enriched my approach to comment analysis. The... Read review
    SN
    Sentiment analysis service within Comments Analytics for extracting sentiments from social network comments opens a gateway to a deeper... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Comments Analytics
    Year Founded
    2022
    HQ Location
    Hamburg, Hamburg
    Twitter
    @CommentsAnaly
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision

Users
No information available
Industries
  • Computer Software
Market Segment
  • 96% Small-Business
  • 4% Enterprise
Comments Analytics features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
9.6
Thematic Analysis
Average: 8.6
9.8
Custom Reports and Dashboards
Average: 8.6
9.5
Customer Service Channels
Average: 8.7
AA
Keyword Extraction and Word Cloud Generation services from Comment Analytics has significantly enriched my approach to comment analysis. The... Read review
SN
Sentiment analysis service within Comments Analytics for extracting sentiments from social network comments opens a gateway to a deeper... Read review
Seller Details
Seller
Comments Analytics
Year Founded
2022
HQ Location
Hamburg, Hamburg
Twitter
@CommentsAnaly
2 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Featurebase
(40)4.7 out of 5
10th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's lo

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Featurebase features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Thematic Analysis
    Average: 8.6
    8.6
    Custom Reports and Dashboards
    Average: 8.6
    7.6
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Services
    UC
    Great product with a lot of features. They are actively implementing new functionalities so it'll be in the future an even more polished... Read review
    Job J.
    JJ
    We’ve been using Featurebase for a while now and honestly, we love it. It’s one of those tools that just does what it’s supposed to do without... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Featurebase
    Year Founded
    2021
    HQ Location
    Tallinn, EE
    Twitter
    @FeaturebaseHQ
    2,079 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's lo

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
Featurebase features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.0
Thematic Analysis
Average: 8.6
8.6
Custom Reports and Dashboards
Average: 8.6
7.6
Customer Service Channels
Average: 8.7
Verified User in Consumer Services
UC
Great product with a lot of features. They are actively implementing new functionalities so it'll be in the future an even more polished... Read review
Job J.
JJ
We’ve been using Featurebase for a while now and honestly, we love it. It’s one of those tools that just does what it’s supposed to do without... Read review
Seller Details
Seller
Featurebase
Year Founded
2021
HQ Location
Tallinn, EE
Twitter
@FeaturebaseHQ
2,079 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®

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ReviewTrackers
(161)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

    Users
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Hospitality
    Market Segment
    • 46% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ReviewTrackers features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    7.5
    Thematic Analysis
    Average: 8.6
    8.9
    Custom Reports and Dashboards
    Average: 8.6
    9.8
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Christopher S.
    CS
    Having aggregated review data saves me a lot of time. Plus, the response generator is a big time-saver. The email portion has helped in getting... Read review
    CS
    We checked with other review aggregate companies, but for our needs, ReviewTrackers was the best. Their platform is easy to use and provides us... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Review Trackers
    Year Founded
    2012
    HQ Location
    Chicago, IL
    Twitter
    @reviewtrackers
    2,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acqui

Users
  • Marketing Director
Industries
  • Marketing and Advertising
  • Hospitality
Market Segment
  • 46% Mid-Market
  • 35% Small-Business
ReviewTrackers features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
7.5
Thematic Analysis
Average: 8.6
8.9
Custom Reports and Dashboards
Average: 8.6
9.8
Customer Service Channels
Average: 8.7
Christopher S.
CS
Having aggregated review data saves me a lot of time. Plus, the response generator is a big time-saver. The email portion has helped in getting... Read review
CS
We checked with other review aggregate companies, but for our needs, ReviewTrackers was the best. Their platform is easy to use and provides us... Read review
Seller Details
Seller
Review Trackers
Year Founded
2012
HQ Location
Chicago, IL
Twitter
@reviewtrackers
2,504 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Alchemer Feedback Platform
(192)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

    Users
    No information available
    Industries
    • Education Management
    • Higher Education
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alchemer Feedback Platform features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rodrigo V.
    RV
    SurveyGizmo is a software application built to build surveys and evaluations online. It includes easy-to-set functionality to suit your... Read review
    DB
    1. Ease of program set up. 2. Ability to build automated communications to customers so the right people in support, sales, customer... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alchemer
    Company Website
    HQ Location
    Louisville, CO
    Twitter
    @AlchemerHQ
    7,056 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

Users
No information available
Industries
  • Education Management
  • Higher Education
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
Alchemer Feedback Platform features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Rodrigo V.
RV
SurveyGizmo is a software application built to build surveys and evaluations online. It includes easy-to-set functionality to suit your... Read review
DB
1. Ease of program set up. 2. Ability to build automated communications to customers so the right people in support, sales, customer... Read review
Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,056 Twitter followers
LinkedIn® Page
www.linkedin.com
191 employees on LinkedIn®
Bizrate Insights
(30)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verifi

    Users
    No information available
    Industries
    • Retail
    • Consumer Goods
    Market Segment
    • 53% Mid-Market
    • 23% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bizrate Insights features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    6.4
    Thematic Analysis
    Average: 8.6
    7.6
    Custom Reports and Dashboards
    Average: 8.6
    6.5
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Caleb S.
    CS
    Great platform to breakdown the data. I enjoy the ease of the use of the console, Read review
    Verified User in Business Supplies and Equipment
    UB
    Ties in with Google Customer Reviews, good price. Dedicated Account Manager is available to answer any questions. We use it on 3 of our sites and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bizrate Insights
    Company Website
    Year Founded
    1996
    HQ Location
    Stamford, CT
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verifi

Users
No information available
Industries
  • Retail
  • Consumer Goods
Market Segment
  • 53% Mid-Market
  • 23% Small-Business
Bizrate Insights features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
6.4
Thematic Analysis
Average: 8.6
7.6
Custom Reports and Dashboards
Average: 8.6
6.5
Customer Service Channels
Average: 8.7
Caleb S.
CS
Great platform to breakdown the data. I enjoy the ease of the use of the console, Read review
Verified User in Business Supplies and Equipment
UB
Ties in with Google Customer Reviews, good price. Dedicated Account Manager is available to answer any questions. We use it on 3 of our sites and... Read review
Seller Details
Seller
Bizrate Insights
Company Website
Year Founded
1996
HQ Location
Stamford, CT
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Unwrap.ai
(18)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $24,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys,

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Mid-Market
    • 22% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Unwrap.ai features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Thematic Analysis
    Average: 8.6
    6.4
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jacob K.
    JK
    We have stuggled as business to find the correct tool to being together reviews and customer feedback from multiple platforms while also... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Unwrap.ai
    Company Website
    Year Founded
    2022
    HQ Location
    Santa Barbara, California
    Twitter
    @unwrapai
    152 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys,

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Mid-Market
  • 22% Small-Business
Unwrap.ai features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
8.9
Thematic Analysis
Average: 8.6
6.4
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Jacob K.
JK
We have stuggled as business to find the correct tool to being together reviews and customer feedback from multiple platforms while also... Read review
Seller Details
Seller
Unwrap.ai
Company Website
Year Founded
2022
HQ Location
Santa Barbara, California
Twitter
@unwrapai
152 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Relative Insight
(57)4.5 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Market Research
    Market Segment
    • 40% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Relative Insight features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Thematic Analysis
    Average: 8.6
    8.8
    Custom Reports and Dashboards
    Average: 8.6
    7.8
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RH
    It's a really easy platform to use, to compare the language used by different customers or in different sources. And the team are really helpful... Read review
    TH
    The people at Relative Insight were very quick and helpful in responding to any questions I had Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Relative Insight Ltd
    Year Founded
    2012
    HQ Location
    London, England
    Twitter
    @RelativeInsight
    803 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

Users
No information available
Industries
  • Marketing and Advertising
  • Market Research
Market Segment
  • 40% Small-Business
  • 30% Mid-Market
Relative Insight features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.8
Thematic Analysis
Average: 8.6
8.8
Custom Reports and Dashboards
Average: 8.6
7.8
Customer Service Channels
Average: 8.7
RH
It's a really easy platform to use, to compare the language used by different customers or in different sources. And the team are really helpful... Read review
TH
The people at Relative Insight were very quick and helpful in responding to any questions I had Read review
Seller Details
Seller
Relative Insight Ltd
Year Founded
2012
HQ Location
London, England
Twitter
@RelativeInsight
803 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Kimola
(22)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kimola features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Thematic Analysis
    Average: 8.6
    9.3
    Custom Reports and Dashboards
    Average: 8.6
    9.5
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Abhijeet D.
    AD
    It is pretty much helpful in today's high-end skilled generation since everyone is looking for an exciting and short tool that usually takes lesser... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kimola
    Year Founded
    2014
    HQ Location
    San Francisco, CALIFORNIA
    Twitter
    @kimola101
    880 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 32% Mid-Market
Kimola features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.3
Thematic Analysis
Average: 8.6
9.3
Custom Reports and Dashboards
Average: 8.6
9.5
Customer Service Channels
Average: 8.7
Abhijeet D.
AD
It is pretty much helpful in today's high-end skilled generation since everyone is looking for an exciting and short tool that usually takes lesser... Read review
Seller Details
Seller
Kimola
Year Founded
2014
HQ Location
San Francisco, CALIFORNIA
Twitter
@kimola101
880 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
TheySaid
(72)4.8 out of 5
13th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 28% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TheySaid features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Thematic Analysis
    Average: 8.6
    9.8
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • NW
    It helps me get a better read on the motivations behind people's feedback because of its conversational approach to surveys. Read review
    Kenneth D.
    KD
    I like that it offers a variety of new and innovative products and tools to help HR professionals keep their workplace civil and professional,... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Theysaid inc.
    Year Founded
    2023
    HQ Location
    Palo Alto, California
    Twitter
    @TheySaidHQ
    17 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 28% Mid-Market
TheySaid features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
10.0
Thematic Analysis
Average: 8.6
9.8
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
NW
It helps me get a better read on the motivations behind people's feedback because of its conversational approach to surveys. Read review
Kenneth D.
KD
I like that it offers a variety of new and innovative products and tools to help HR professionals keep their workplace civil and professional,... Read review
Seller Details
Seller
Theysaid inc.
Year Founded
2023
HQ Location
Palo Alto, California
Twitter
@TheySaidHQ
17 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
LiveAgent
(1,536)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a comprehensive platform for communication that allows monitoring, control, and implementation of corrective measures, integrating various communication platforms and automating messages.
    • Users like LiveAgent's ability to store unlimited emails, its effective dashboard monitoring, its AI feature for improved responses, and its automatic ticket allocation feature that simplifies customer service.
    • Users reported that the setup can be confusing, the platform requires a good amount of training, detailed report creation can be time-consuming, and the user interface feels somewhat outdated.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Thematic Analysis
    Average: 8.6
    9.4
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a comprehensive platform for communication that allows monitoring, control, and implementation of corrective measures, integrating various communication platforms and automating messages.
  • Users like LiveAgent's ability to store unlimited emails, its effective dashboard monitoring, its AI feature for improved responses, and its automatic ticket allocation feature that simplifies customer service.
  • Users reported that the setup can be confusing, the platform requires a good amount of training, detailed report creation can be time-consuming, and the user interface feels somewhat outdated.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.9
Thematic Analysis
Average: 8.6
9.4
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
485 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Frame AI
(22)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Frame AI is how the world’s biggest companies proactively unlock the hidden value of their data with Stream-Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, appli

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 73% Mid-Market
    • 14% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Frame AI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    7.8
    Thematic Analysis
    Average: 8.6
    7.2
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    AC
    Responsiveness. Ease of use. Support team. Read review
    Alexandre L.
    AL
    We have been working with Frame AI for more than a year now, and we really appreciate their collaboration, professionalism, thorough follow-ups and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Frame
    Year Founded
    2016
    HQ Location
    New York, New York
    Twitter
    @frame
    2,008 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Frame AI is how the world’s biggest companies proactively unlock the hidden value of their data with Stream-Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, appli

Users
No information available
Industries
  • Computer Software
Market Segment
  • 73% Mid-Market
  • 14% Enterprise
Frame AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
7.8
Thematic Analysis
Average: 8.6
7.2
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Verified User in Computer Software
AC
Responsiveness. Ease of use. Support team. Read review
Alexandre L.
AL
We have been working with Frame AI for more than a year now, and we really appreciate their collaboration, professionalism, thorough follow-ups and... Read review
Seller Details
Seller
Frame
Year Founded
2016
HQ Location
New York, New York
Twitter
@frame
2,008 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Insight7
(13)4.7 out of 5
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Insight7 is a call analytics platform for customer facing teams. It automatically analyzes CX, Sales, and Research calls to uncover insights that drive revenue, spot upsell opportunities, and improve

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Insight7 features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Thematic Analysis
    Average: 8.6
    7.6
    Custom Reports and Dashboards
    Average: 8.6
    7.6
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Telecommunications
    UT
    This tool is helpful during quality assurance because it provides an objective perspective on the call. It also allows for notes to be left... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Insight7.io
    Year Founded
    2022
    HQ Location
    Florida, US
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Insight7 is a call analytics platform for customer facing teams. It automatically analyzes CX, Sales, and Research calls to uncover insights that drive revenue, spot upsell opportunities, and improve

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 31% Mid-Market
Insight7 features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.6
Thematic Analysis
Average: 8.6
7.6
Custom Reports and Dashboards
Average: 8.6
7.6
Customer Service Channels
Average: 8.7
Verified User in Telecommunications
UT
This tool is helpful during quality assurance because it provides an objective perspective on the call. It also allows for notes to be left... Read review
Seller Details
Seller
Insight7.io
Year Founded
2022
HQ Location
Florida, US
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Idiomatic
(12)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 67% Enterprise
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Idiomatic features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.1
    Thematic Analysis
    Average: 8.6
    8.5
    Custom Reports and Dashboards
    Average: 8.6
    9.4
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Internet
    UI
    We are in the middle of updating our issues and categories, and we're requesting some custom solutions to increase the granularity of our... Read review
    Priyank K.
    PK
    I am PM and I love how I can dive deep into the various segments of the feedback. It really makes my job easy. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Idiomatic
    Year Founded
    2015
    HQ Location
    Palo Alto, California
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 67% Enterprise
  • 25% Mid-Market
Idiomatic features and usability ratings that predict user satisfaction
0.0
No information available
9.1
Thematic Analysis
Average: 8.6
8.5
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Verified User in Internet
UI
We are in the middle of updating our issues and categories, and we're requesting some custom solutions to increase the granularity of our... Read review
Priyank K.
PK
I am PM and I love how I can dive deep into the various segments of the feedback. It really makes my job easy. Read review
Seller Details
Seller
Idiomatic
Year Founded
2015
HQ Location
Palo Alto, California
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Mopinion
(28)4.1 out of 5
Save to My Lists
Entry Level Price:Starting at €279.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the European #

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mopinion features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    5.0
    Thematic Analysis
    Average: 8.6
    4.6
    Custom Reports and Dashboards
    Average: 8.6
    6.3
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • LH
    The amount of possible customizations, on all aspects of the feedback forms (triggers, design, setup, etc) The dashboard, where you can keep a... Read review
    Brady G.
    BG
    Incredible flexibility. We surveyed 27 digital VoC programs, and Mopinion had the best suite and checked all of our boxes. We wanted something that... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mopinion
    Year Founded
    2013
    HQ Location
    Rotterdam, South Holland
    Twitter
    @managefeedback
    2,297 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the European #

Users
No information available
Industries
  • Retail
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Mopinion features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
5.0
Thematic Analysis
Average: 8.6
4.6
Custom Reports and Dashboards
Average: 8.6
6.3
Customer Service Channels
Average: 8.7
LH
The amount of possible customizations, on all aspects of the feedback forms (triggers, design, setup, etc) The dashboard, where you can keep a... Read review
Brady G.
BG
Incredible flexibility. We surveyed 27 digital VoC programs, and Mopinion had the best suite and checked all of our boxes. We wanted something that... Read review
Seller Details
Seller
Mopinion
Year Founded
2013
HQ Location
Rotterdam, South Holland
Twitter
@managefeedback
2,297 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Stratifyd
(20)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insigh

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Enterprise
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stratifyd features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    5.0
    Thematic Analysis
    Average: 8.6
    6.7
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Financial Services
    EF
    Highly innovative advanced analytics platform with high degree of flexibility and scalability in the market; high potential to solve a wide variety... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stratifyd
    Year Founded
    2015
    HQ Location
    Charlotte, US
    Twitter
    @getStratifyd
    1,012 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insigh

Users
No information available
Industries
No information available
Market Segment
  • 70% Enterprise
  • 20% Mid-Market
Stratifyd features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
5.0
Thematic Analysis
Average: 8.6
6.7
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Verified User in Financial Services
EF
Highly innovative advanced analytics platform with high degree of flexibility and scalability in the market; high potential to solve a wide variety... Read review
Seller Details
Seller
Stratifyd
Year Founded
2015
HQ Location
Charlotte, US
Twitter
@getStratifyd
1,012 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®