Best Experience Management Software - Page 7
Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by survey software and enterprise feedback management software by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.
Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.
Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.
Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Experience Management category, a product must:
Featured Experience Management Software At A Glance
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Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer
1,149 Twitter followers
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BetterFeedback’s vision is to completely transform the way organizations collect and analyze feedback. Our AI-powered tools replace traditional forms, surveys and reviews with dynamic, engaging conver
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CIOM is a consulting and technology company founded in 2001, specializing in measuring and improving the customer experience. It develops SaaS-based tools and evaluation methodologies based on mystery
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Customer Monitor is an enterprise level customer experience (CX) management solution.
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Customer Experience Management for Banks
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Customer feedback and coaching application for service-oriented businesses.
2,054 Twitter followers
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fforward.ai streamlines customer interviews with an AI-enhanced copilot for efficient and insightful data collection.
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Thousands of hoteliers worldwide use GuestRevu to quickly and easily gather feedback from their guests and actively manage their online reputations. GuestRevu’s surveys and online review management to
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Helios is a customer experience and account health platform that helps B2B companies continuously measure client perception, identify risks early, and drive revenue through better retention and upsell
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Humii harnesses the power of real human shoppers to provide real-time customer experience monitoring and actionable insights for high-performing retailers. Humii partners understand their customers,
3 Twitter followers
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Invarosoft helps MSPs and IT Departments deliver a better customer & employee experience by replacing email support with IT Support panels.
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IS Pro is a survey software platform purpose-built for research operations with a focus on collaboration, speed, and customization. This all-in-one platform covers scripting (code or drag-and-drop t
- 100% Mid-Market
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Market Force Information® has pioneered the customer experience (CX) industry with a suite of solutions (mystery shopping, customer/employee surveys, social media management, auditing, etc) that capt
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Maru/HUB is a customer feedback and market research platform that provides insights at your fingertips. Access meaningful feedback and insights in real-time and make confident business decisions that
