# Tivian Reviews
**Vendor:** Questback  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About Tivian
Tivian is a provider of intelligent experience management solutions, empowering organizations to enhance employee and customer experiences through advanced analytics and AI-driven insights. By capturing and harnessing experience data, Tivian enables businesses to make informed decisions, foster engagement, and drive organizational success. Key Features and Functionality: - Discover XI: Utilizes knowledge engineering and artificial intelligence to uncover critical data, identify trends, and provide actionable insights into employee performance and organizational dynamics. - Communicate XI: Facilitates the creation and management of personalized communication campaigns, delivering targeted content to employees to inspire change and enhance engagement. - Employee Experience Management: Offers tools to listen to employee feedback, analyze key trends, and implement actions that improve the workplace environment. - Customer Experience Management: Provides a responsive platform to understand customer needs, build trust, and elevate every step of the buyer’s journey. - Market Research Software: Delivers comprehensive solutions to collect and analyze market data, enabling informed business decisions and strategic planning. Primary Value and Solutions: Tivian addresses the critical need for organizations to adapt to rapid business changes by offering a 360-degree approach to experience management. By integrating feedback collection with actionable communication strategies, Tivian helps companies attract and retain high-performing employees, build customer loyalty, and stay competitive in dynamic markets. The platform's AI-driven insights and personalized content delivery empower businesses to create engaging environments that foster trust, alignment, and continuous improvement.




## Tivian Reviews
  ### 1. Simplifying Correspondence and Installments

**Rating:** 3.5/5.0 stars

**Reviewed by:** Olga L. | Escalation Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2024

**What do you like best about Tivian?**

Tivian has improved on my correspondence and installment processes enormously. I love that I can deal with all my client cooperations, from sending solicitations to getting installments, in one unified stage. This recoveries me a ton of time and keeps everything coordinated.

**What do you dislike about Tivian?**

One issue I've experienced with Tivian is a periodic defer in getting installments. While most exchanges process rapidly, there have been a couple of examples where clients have detailed delays, which can be disappointing for the two players.

**What problems is Tivian solving and how is that benefiting you?**

Tivian has been an important device for my business. It has smoothed out my correspondence with clients, worked on the installment cycle, and saved me important time. The concentrated stage permits me to effectively follow solicitations and installments, guaranteeing I keep steady over my funds.



- [View Tivian pricing details and edition comparison](https://www.g2.com/products/tivian/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+21%3A48%3A35+-0500&secure%5Bsession_id%5D=bb32b57b-4d80-4d79-9ba0-127f96398464&secure%5Btoken%5D=8315c45b00cb22b28a31b754b45f271a99861e1b491b49636c0a4f55bf0ec256&format=llm_user)

## Tivian Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

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