# CIOM Reviews
**Vendor:** CIOM  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)
## About CIOM
CIOM is a consulting and technology company founded in 2001, specializing in measuring and improving the customer experience. It develops SaaS-based tools and evaluation methodologies based on mystery shopper programs, operational audits, and market research.






- [View CIOM pricing details and edition comparison](https://www.g2.com/products/ciom/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+06%3A26%3A58+-0500&secure%5Bsession_id%5D=c4405d70-f692-49fd-822c-3c1bfe7839a5&secure%5Btoken%5D=c80990f40c896a97274cf126279f0a3f5c1010488b3df8a939e6845b0668d89b&format=llm_user)

## CIOM Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

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