Bento Reviews & Product Details

We use Bento for both marketing campaigns and transactional emails, and it has been a revelation. The sheer breadth and depth of its service portfolio are staggering - it's very, very large and capable. What I enjoy most is that it consolidates tools we used to patch together from multiple services into one intuitive platform, and the customer support team has been fantastic - responsive, knowledgeable, and a key part of a smooth experience. Review collected by and hosted on G2.com.

Nothing in particular stood out as a downside. Because the platform offers so many features, it takes some time to explore everything it can do. Review collected by and hosted on G2.com.

Amazing Support, plus I had issues with deliverability they helped me fix it all..

The system itself helps you to have great deliverability on it's own, by simply following the given instructions inside their onboarding within the web app itself..

Also their tracking system, oh my god.. this is big..

this system tells you exactly what each user (subscriber) has been doing inside your funnel, it's more like a crm, now I can make decisions perfectly with my team..

I know what to say, how to follow up based on the actions the user took within the funnel.

Their AI email writer within itself is a whole product.. this thing is insane, I can write two words and it will write a full email with (your chosen tone of voice), also with an amazing direct response marketing copy..

There is also this ai agent chat system that I haven't tried or figured out yet, but I'm sure it's also an amazing feature.. Review collected by and hosted on G2.com.

it's a bit techy to get to use it, but once you get the hang of it, you know why they set it up like this..

I think it's an all in all business tool that helps you track the actions of every single user within Review collected by and hosted on G2.com.

I just love the warm up feature. I love that they are selective about who the let on the platform and that they actively make sure they are good at all times. All of the feature of the ESP portion are baked into the cost so you are not going to "pay more for segmentation' or something like that. I love the service email feature as well, it helps us track higher engagement. Review collected by and hosted on G2.com.

Learning curve is a bit steep, everything you want is basically there and more it just might not be where you think it is. This is mitigated by great support Review collected by and hosted on G2.com.

I love how intuitive and beautiful Bento is in its design, making it a seamless experience to use. Everything just works flawlessly, allowing me to quickly go through sign-up workflows without any hassle. This efficiency means I can focus on my core work instead of being bogged down with setting up email workflows or handling cumbersome tasks. Bento simplifies my life by being efficient and user-friendly, ensuring that I get to dedicate my time to the most important aspects of my job. Review collected by and hosted on G2.com.

It may seem off, but there's nothing I dislike about Bento, actually! Review collected by and hosted on G2.com.

I really enjoy using Bento for sending transactional emails and newsletters, as it allows me to manage both from the same platform and provides a holistic view of my customers. I like the feel of the product; it's quirky and different, which makes the experience enjoyable. I also appreciate that it's run by a sole founder who is very responsive to support and feedback requests, meaning I can work around any problems quickly without the hassle often encountered with larger companies. Additionally, the initial setup of Bento was very easy. Review collected by and hosted on G2.com.

Nothing comes to mind. Review collected by and hosted on G2.com.

I really appreciate how they've built a very powerful product that intelligently "gates" a lot of the most complex features away, so that when I want to do something simple it's right in front of me, but if I have a crazier email idea it's still possible in the same platform. Review collected by and hosted on G2.com.

I don't think there's anything specific I dont like about Bento, really my frustrations around email marketing are just the inherent issues with sending emails, deliverability, saying the right thing, etc. Bento does everything they can to make those issues transparent, but you still gotta do the work. Review collected by and hosted on G2.com.

Bento is a robust marketing automation platform that is evolving at a rapid pace. The creator/lead developer is very responsive to requests for feedback/updates. You can accomplish most of your automation needs, including email, workflows, chat, and more, for a fraction of the cost of most established platforms. Review collected by and hosted on G2.com.

The user interface is unique and overwhelming at first. I wish there were an option to enable light mode, as the only choice now is dark. Some of the screens, particularly the overview pages, feel very cluttered. Review collected by and hosted on G2.com.

Their customer support is the best I've ever seen. You get a direct line to the founder, and they really answer any questions directly. Review collected by and hosted on G2.com.

It's probably good to be a little technically inclined. Review collected by and hosted on G2.com.

Bento is incredibly flexible, intuitive, and user-friendly. It provides insights into my list that I never had access to with my previous provider, and sorting and managing my list has become so much easier. Their support team is outstanding—fast, knowledgeable, and genuinely helpful. On top of that, their marketing resources are excellent and have really helped me improve communication with my audience. It’s a comprehensive solution that delivers on all fronts! Review collected by and hosted on G2.com.

At first, I found Bento a bit intimidating because it looked so different from what I was used to with my previous provider. However, with some experimentation, I quickly got the hang of it. Their detailed documentation, responsive support team, and helpful Discord community made the learning curve much easier and got me up and running in no time. Any initial concerns were quickly resolved! Review collected by and hosted on G2.com.

What I like most is that Bento was clearly built by people who actually do email marketing. The event-based logic gives me full control to design smart, behavior-driven automations. It’s fast, flexible, and doesn’t get in my way with bloated features I don’t need. Plus, deliverability is finally where it should be – my emails get opened and clicked. Review collected by and hosted on G2.com.

The initial learning curve was a bit steep, especially coming from more visual or drag-and-drop platforms. It took some time to fully understand the event-based system and how everything connects. Also, I’d love to see a few more ready-to-use templates or onboarding flows to speed things up for new users. Review collected by and hosted on G2.com.