# Best Enterprise Customer Journey Mapping Tools - Page 2 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Products classified in the overall Customer Journey Mapping category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Customer Journey Mapping to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Customer Journey Mapping category. In addition to qualifying for inclusion in the Customer Journey Mapping Tools category, to qualify for inclusion in the Enterprise Business Customer Journey Mapping Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Customer Journey Mapping Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Miro](https://www.g2.com/products/miro/reviews) | 4.6/5.0 (13,140 reviews) | Cross-functional journey mapping with real-time co-creation | "[A Creative, Fast Digital Storyboarding Platform with Convenient Drag-and-Drop](https://www.g2.com/survey_responses/miro-review-13095817)" | | 2 | [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) | 4.5/5.0 (8,694 reviews) | Cross-functional customer journey mapping and visualization | "[Lucid: Excellent Design, Strong Security, and Outstanding Support](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13123077)" | | 3 | [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) | 4.0/5.0 (4,386 reviews) | Salesforce-native multi-channel customer journey automation | "[Powerful, Data-Driven Marketing Automation for Enterprise Teams](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)" | | 4 | [CleverTap](https://www.g2.com/products/clevertap/reviews) | 4.6/5.0 (643 reviews) | Behavioral segmentation with omnichannel lifecycle journeys | "[Multichannel Engagement & Powerful Journeys and Segmentation with Agentic AI](https://www.g2.com/survey_responses/clevertap-review-12504629)" | | 5 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Tagless session-replay with funnel-level abandonment diagnosis | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 6 | [Contentsquare](https://www.g2.com/products/contentsquare/reviews) | 4.6/5.0 (630 reviews) | Visual customer journey friction quantification | "[Deep Website Insights with an Intuitive Interface](https://www.g2.com/survey_responses/contentsquare-review-13066116)" | | 7 | [Quadient Inspire](https://www.g2.com/products/quadient-inspire/reviews) | 4.8/5.0 (120 reviews) | Omni-channel CCM with journey-mapped personalization | "[Seamless One-Ecosystem Template Reuse with Powerful Scripting in Quadient Inspire](https://www.g2.com/survey_responses/quadient-inspire-review-12985774)" | | 8 | [MoEngage](https://www.g2.com/products/moengage/reviews) | 4.5/5.0 (509 reviews) | Behavior-triggered cross-channel journey orchestration | "[MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys](https://www.g2.com/survey_responses/moengage-review-12502802)" | | 9 | [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) | 4.1/5.0 (2,834 reviews) | End-to-end lead journey with pipeline automation | "[A Cost-Effective, Turnkey CRM Solution](https://www.g2.com/survey_responses/zoho-crm-review-13048297)" | | 10 | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5.0 (1,591 reviews) | Automated customer journey orchestration with churn-signal triggers | "[Great tool to support our growing CS team](https://www.g2.com/survey_responses/churnzero-review-12781849)" | ## G2 Grid® for Customer Journey Mapping Tools ![G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-journey-mapping/grids.png?focus%5B%5D=42445&focus%5B%5D=340&focus%5B%5D=23848&focus%5B%5D=2887&focus%5B%5D=28305&focus%5B%5D=16131&focus%5B%5D=170207&focus%5B%5D=1330282) Highlighted products: Miro, Agentforce Marketing (formerly Salesforce Marketing Cloud), Glassbox, Lucid Visual Collaboration Suite, Contentsquare, CleverTap, SAS Customer Intelligence 360, and Adobe Customer Journey Analytics. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=glassbox&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=contentsquare&focus%5B%5D=clevertap&focus%5B%5D=sas-customer-intelligence-360-sas&focus%5B%5D=adobe-customer-journey-analytics&segment=enterprise) ## How Many Customer Journey Mapping Tools Products Does G2 Track? **Total Products under this Category:** 101 ### Category Stats (Jul 2026) - **Average Rating**: 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Pushwoosh (+0.3%) - Among all products in this category, Pushwoosh recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank Customer Journey Mapping Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,200+ Authentic Reviews - 101+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### WorkTango WorkTango is a comprehensive Employee Experience platform that combines Surveys & Insights and Recognition & Rewards software to improve employee retention, boost employee performance, and enable leadership. -WorkTango's Surveys & Insights solution enables organizations to deploy unlimited employee surveys across the entire employee lifecycle, including pulse surveys, automated employee onboarding and exit surveys, and leadership effectiveness surveys. What sets WorkTango apart is making employee feedback immediately actionable. WorkTango automatically generates recommended action plans specific to each leader the moment employee surveys close. AI-assisted employee survey analytics through Comment Summaries and Comment Themes analyze thousands of employee survey responses in seconds, helping leadership teams identify employee engagement trends and surface opportunities. Leaders visualize employee sentiment through AI-powered Sentiment Clouds and engage via Anonymous Conversations while maintaining employee confidentiality. Robust dashboards and insights enable leaders to respond proactively to employee engagement gaps and predict employee turnover risks before they impact business outcomes. -WorkTango Coach is your AI-powered survey analyst, that instantly surfaces insights from survey data, and empowers leaders to act while employees are still engaged. Built directly into our Surveys & Insights platform, WorkTango Coach turns survey results into action plans in minutes, not months. Managers get a clear roadmap of exactly what to do, while employees see their feedback drive real change, in real-time. -WorkTango's Recognition & Rewards solution creates a culture of employee appreciation that drives employee motivation and reinforces organizational values. The employee rewards platform offers over ten million zero-markup employee reward options from brands like Apple and Amazon to charitable donations, with transparent employee rewards pricing where organizations only pay when employees redeem rewards. The platform enables peer-to-peer employee recognition, manager-to-employee recognition, and top-down employee recognition enhanced with AI-powered Recognition Writing Assistance and Recognition Quality Scores. Organizations automate employee milestone celebrations, run employee nominations and awards programs, and leverage the Employee Incentives portal to drive participation in employee wellness programs and employee survey completion. Integration with workplace communication tools means employee recognition happens in the flow of work. Unlike fragmented employee engagement solutions requiring separate employee survey software and employee recognition platforms, WorkTango unifies both in one employee experience platform. Organizations using WorkTango report dramatic improvements in employee retention, significant increases in employee engagement scores and survey participation, substantial reductions in overhead administrative costs, and enhanced manager effectiveness. When smart employee surveys and zero-markup recognition work together in one platform, organizations maximize their investment while closing the loop between listening and action and drive measurable ROI for their business. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2108&secure%5Bchosen_at%5D=2026-07-18T19%3A13%3A39Z&secure%5Bdisplayable_resource_id%5D=591&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=88973&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=88973&secure%5Bresource_id%5D=2108&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%2Fenterprise%3Fpage%3D2&secure%5Btoken%5D=6df5dd3fac8ce75d8985a4a7aca465d6f3be138ec95535091a4b8b276343e8bc&secure%5Burl%5D=https%3A%2F%2Fwt.worktango.com%2Femployee-recognition-and-survey-platform%3Futm_campaign%3D32036997-Review%2520Site%26utm_source%3DG2%26utm_medium%3DCore-CTA&secure%5Burl_type%5D=book_demo) --- ## What Is Customer Journey Mapping Tools? [Conversion Rate Optimization Tools](https://www.g2.com/categories/conversion-rate-optimization-tools) ## What Software Categories Are Similar to Customer Journey Mapping Tools? - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics) - [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics) --- ## What Are the Most Common Questions About Customer Journey Mapping Tools? *AI-generated · Last updated: June 3, 2026* ### Best journey mapping tools for service design teams Based on G2 reviews, these products are commonly used for service design collaboration and journey mapping. - [Miro](https://www.g2.com/products/miro) — collaborative workshops and journey mapping. - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite) — process documentation and user flow mapping. - [CleverTap](https://www.g2.com/products/clevertap) — lifecycle journeys and behavioral segmentation. - [Contentsquare](https://www.g2.com/products/contentsquare) — friction analysis and journey optimization. ### Which is the best customer journey mapping tool for marketers Based on G2 reviews, marketers often shortlist these tools for campaign planning, journey visibility, and audience analysis. - [CleverTap](https://www.g2.com/products/clevertap) — multichannel campaigns and lifecycle automation. - [WebEngage](https://www.g2.com/products/webengage) — retention journeys and behavioral targeting. - [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform) — omnichannel messaging and personalization. - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud) — journey automation and audience personalization. ### Which customer journey mapping software integrates with CRM Based on G2 reviews, these tools are frequently used when CRM connectivity is important to the workflow. - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud) — Salesforce CRM connected journey orchestration. - [CleverTap](https://www.g2.com/products/clevertap) — CRM workflows with multichannel engagement. - [Zoho CRM](https://www.g2.com/products/zoho-crm) — centralized records and lifecycle workflows. - [ChurnZero](https://www.g2.com/products/churnzero) — account health and CRM-linked automation. ### What should buyers look for in customer journey mapping tools According to verified users, buyers tend to focus on a few recurring themes: clear visual mapping, easy collaboration, reusable templates, and a shared workspace that keeps research, ideas, and process details in one place. Reviews also point to the importance of integrations, especially when teams need journey work to connect with CRM, ticketing, or project systems. For marketing and analytics-focused use cases, users value segmentation, event tracking, funnels, and automation that support follow-up actions. Many reviewers also call out practical concerns like performance on large boards, ease of onboarding for new contributors, and how quickly teams can move from brainstorming to an agreed next step. ### How do teams use customer journey mapping for onboarding According to verified users, onboarding is one of the clearest workflow use cases in this category. Teams use journey mapping to visualize each stage a customer goes through, from first touch to setup, training, adoption, and early success milestones. Reviews describe teams using maps to spot drop-off points, clarify handoffs between departments, and keep onboarding tasks, notes, and customer context in one visible place. In more operational tools, users also mention automating reminders, segmenting customers by stage, and triggering targeted outreach when someone stalls or needs help. The common benefit is better alignment across teams and a more consistent onboarding experience.