# Best Enterprise Customer Journey Mapping Tools - Page 2 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Products classified in the overall Customer Journey Mapping category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Customer Journey Mapping to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Customer Journey Mapping category. In addition to qualifying for inclusion in the Customer Journey Mapping Tools category, to qualify for inclusion in the Enterprise Business Customer Journey Mapping Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Customer Journey Mapping Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Miro](https://www.g2.com/products/miro/reviews) | 4.6/5.0 (13,140 reviews) | Cross-functional journey mapping with real-time co-creation | "[A Creative, Fast Digital Storyboarding Platform with Convenient Drag-and-Drop](https://www.g2.com/survey_responses/miro-review-13095817)" | | 2 | [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) | 4.5/5.0 (8,694 reviews) | Cross-functional customer journey mapping and visualization | "[Lucid: Excellent Design, Strong Security, and Outstanding Support](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13123077)" | | 3 | [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) | 4.0/5.0 (4,386 reviews) | Salesforce-native multi-channel customer journey automation | "[Powerful, Data-Driven Marketing Automation for Enterprise Teams](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)" | | 4 | [CleverTap](https://www.g2.com/products/clevertap/reviews) | 4.6/5.0 (643 reviews) | Behavioral segmentation with omnichannel lifecycle journeys | "[Multichannel Engagement & Powerful Journeys and Segmentation with Agentic AI](https://www.g2.com/survey_responses/clevertap-review-12504629)" | | 5 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Tagless session-replay with funnel-level abandonment diagnosis | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 6 | [Contentsquare](https://www.g2.com/products/contentsquare/reviews) | 4.6/5.0 (630 reviews) | Visual customer journey friction quantification | "[Deep Website Insights with an Intuitive Interface](https://www.g2.com/survey_responses/contentsquare-review-13066116)" | | 7 | [Quadient Inspire](https://www.g2.com/products/quadient-inspire/reviews) | 4.8/5.0 (120 reviews) | Omni-channel CCM with journey-mapped personalization | "[Seamless One-Ecosystem Template Reuse with Powerful Scripting in Quadient Inspire](https://www.g2.com/survey_responses/quadient-inspire-review-12985774)" | | 8 | [MoEngage](https://www.g2.com/products/moengage/reviews) | 4.5/5.0 (509 reviews) | Behavior-triggered cross-channel journey orchestration | "[MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys](https://www.g2.com/survey_responses/moengage-review-12502802)" | | 9 | [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) | 4.1/5.0 (2,834 reviews) | End-to-end lead journey with pipeline automation | "[A Cost-Effective, Turnkey CRM Solution](https://www.g2.com/survey_responses/zoho-crm-review-13048297)" | | 10 | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5.0 (1,591 reviews) | Automated customer journey orchestration with churn-signal triggers | "[Great tool to support our growing CS team](https://www.g2.com/survey_responses/churnzero-review-12781849)" | ## G2 Grid® for Customer Journey Mapping Tools ![G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-journey-mapping/grids.png?focus%5B%5D=42445&focus%5B%5D=340&focus%5B%5D=23848&focus%5B%5D=2887&focus%5B%5D=28305&focus%5B%5D=16131&focus%5B%5D=170207&focus%5B%5D=1330282) Highlighted products: Miro, Agentforce Marketing (formerly Salesforce Marketing Cloud), Glassbox, Lucid Visual Collaboration Suite, Contentsquare, CleverTap, SAS Customer Intelligence 360, and Adobe Customer Journey Analytics. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=glassbox&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=contentsquare&focus%5B%5D=clevertap&focus%5B%5D=sas-customer-intelligence-360-sas&focus%5B%5D=adobe-customer-journey-analytics&segment=enterprise) ## How Many Customer Journey Mapping Tools Products Does G2 Track? **Total Products under this Category:** 101 ### Category Stats (Jul 2026) - **Average Rating**: 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Pushwoosh (+0.3%) - Among all products in this category, Pushwoosh recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank Customer Journey Mapping Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,200+ Authentic Reviews - 101+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Couchdrop Couchdrop enables businesses to send, receive, and automate secure file transfers in one simple platform. As a modern, cloud-native platform, Couchdrop automatically scales to meet the needs of businesses from startups to enterprises. Organizations can securely transfer millions of files and terabytes of data with automatic scaling that can meet the most intense file transfer requirements, all without having any infrastructure management. Supporting, simple, direct connections to storage like SharePoint, Dropbox, Azure, and more, Couchdrop integrates with over 20 platforms and growing. Couchdrop does not store data at any stage of the process and acts as a secure pipe between systems, leaving you in full control at all times. Couchdrop aims to be simple and easy enough for anyone to use. An SFTP server is created immediately at sign-up, and all admin and management tasks are done through a modern, uncomplicated web interface where users can connect platforms, add external users, and build workflows using the no-code automation builder. Both transfer automation and file actions are created with this visual builder. Transfer automations push or pull files from external sources, while file actions can move, copy, rename, encrypt/decrypt, compress/decompress, and more, including firing external webhooks. Automations can be scheduled to happen at set times or based on events like uploads, downloads, or a trigger from one of Couchdrop's file intake methods. These ingestion options include mailboxes for email attachments, upload links as a secure client-facing brandable web portal, and secure shared links with optional password protection and expiration. Couchdrop is suitable for organizations of all sizes, with simple, transparent monthly pricing and plans set for businesses at different stages and transfer requirements. All plans are backed by award-winning support from product experts with typical responses within half a day. While simple to use, Couchdrop has enterprise-grade security controls available to everyone. Features and protocols can be restricted at the user or organization level, and users can be isolated to a specific directory as their root with granular access controls. Couchdrop's already comprehensive auditing can also be enhanced by integrating with SIEM providers to send logs and events. Join the thousands of private and public sector organizations that use Couchdrop for all their secure file transfer needs. All new accounts include a 14-day free trial with no credit card or demo required. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2108&secure%5Bchosen_at%5D=2026-07-18T19%3A19%3A59Z&secure%5Bdisplayable_resource_id%5D=1535&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=135973&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135973&secure%5Bresource_id%5D=2108&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%2Fenterprise%3Fpage%3D2&secure%5Btoken%5D=48f2ff0c4a0786b1a46bdcad04fe28e2ee9084022abcdaee5eae2f0cfe7cd32f&secure%5Burl%5D=https%3A%2F%2Fwww.couchdrop.io%2F&secure%5Burl_type%5D=custom_url) --- ## What Is Customer Journey Mapping Tools? [Conversion Rate Optimization Tools](https://www.g2.com/categories/conversion-rate-optimization-tools) ## What Software Categories Are Similar to Customer Journey Mapping Tools? - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics) - [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics) --- ## What Are the Most Common Questions About Customer Journey Mapping Tools? *AI-generated · Last updated: June 3, 2026* ### Best journey mapping tools for service design teams Based on G2 reviews, these products are commonly used for service design collaboration and journey mapping. - [Miro](https://www.g2.com/products/miro) — collaborative workshops and journey mapping. - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite) — process documentation and user flow mapping. - [CleverTap](https://www.g2.com/products/clevertap) — lifecycle journeys and behavioral segmentation. - [Contentsquare](https://www.g2.com/products/contentsquare) — friction analysis and journey optimization. ### Which is the best customer journey mapping tool for marketers Based on G2 reviews, marketers often shortlist these tools for campaign planning, journey visibility, and audience analysis. - [CleverTap](https://www.g2.com/products/clevertap) — multichannel campaigns and lifecycle automation. - [WebEngage](https://www.g2.com/products/webengage) — retention journeys and behavioral targeting. - [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform) — omnichannel messaging and personalization. - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud) — journey automation and audience personalization. ### Which customer journey mapping software integrates with CRM Based on G2 reviews, these tools are frequently used when CRM connectivity is important to the workflow. - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud) — Salesforce CRM connected journey orchestration. - [CleverTap](https://www.g2.com/products/clevertap) — CRM workflows with multichannel engagement. - [Zoho CRM](https://www.g2.com/products/zoho-crm) — centralized records and lifecycle workflows. - [ChurnZero](https://www.g2.com/products/churnzero) — account health and CRM-linked automation. ### What should buyers look for in customer journey mapping tools According to verified users, buyers tend to focus on a few recurring themes: clear visual mapping, easy collaboration, reusable templates, and a shared workspace that keeps research, ideas, and process details in one place. Reviews also point to the importance of integrations, especially when teams need journey work to connect with CRM, ticketing, or project systems. For marketing and analytics-focused use cases, users value segmentation, event tracking, funnels, and automation that support follow-up actions. Many reviewers also call out practical concerns like performance on large boards, ease of onboarding for new contributors, and how quickly teams can move from brainstorming to an agreed next step. ### How do teams use customer journey mapping for onboarding According to verified users, onboarding is one of the clearest workflow use cases in this category. Teams use journey mapping to visualize each stage a customer goes through, from first touch to setup, training, adoption, and early success milestones. Reviews describe teams using maps to spot drop-off points, clarify handoffs between departments, and keep onboarding tasks, notes, and customer context in one visible place. In more operational tools, users also mention automating reminders, segmenting customers by stage, and triggering targeted outreach when someone stalls or needs help. The common benefit is better alignment across teams and a more consistent onboarding experience.