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Best Enterprise Customer Journey Mapping Tools - Page 2

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Customer Journey Mapping category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Customer Journey Mapping to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Customer Journey Mapping category.

In addition to qualifying for inclusion in the Customer Journey Mapping Tools category, to qualify for inclusion in the Enterprise Business Customer Journey Mapping Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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19 Listings in Enterprise Customer Journey Mapping Tools Available

  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JourneyTrack is an AI-forward customer journey management (CJM) software solution designed to help businesses map, analyze, and enhance customer interactions across all touchpoints. This comprehensive

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Enterprise
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • JourneyTrack.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Team Collaboration
    4
    Ease of Use
    3
    Helpful
    3
    Navigation Ease
    2
    Cons
    Journey Mapping
    2
    System Delays
    2
    Copy-Paste Issues
    1
    Difficult Navigation
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • JourneyTrack.io features and usability ratings that predict user satisfaction
    9.4
    Ease of Admin
    Average: 8.7
    9.2
    Multiple Personas
    Average: 8.4
    8.9
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2021
    HQ Location
    Wilmington, US
    Twitter
    @JourneytrackCJM
    27 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JourneyTrack is an AI-forward customer journey management (CJM) software solution designed to help businesses map, analyze, and enhance customer interactions across all touchpoints. This comprehensive

Users
No information available
Industries
No information available
Market Segment
  • 57% Enterprise
  • 33% Small-Business
JourneyTrack.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Team Collaboration
4
Ease of Use
3
Helpful
3
Navigation Ease
2
Cons
Journey Mapping
2
System Delays
2
Copy-Paste Issues
1
Difficult Navigation
1
Integration Issues
1
JourneyTrack.io features and usability ratings that predict user satisfaction
9.4
Ease of Admin
Average: 8.7
9.2
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Company Website
Year Founded
2021
HQ Location
Wilmington, US
Twitter
@JourneytrackCJM
27 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
(883)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Customer Journey Mapping software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c

    Users
    • Customer Success Manager
    • Head of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Planhat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    235
    Customer Support
    164
    Helpful
    113
    Customization
    110
    Positive Experience
    106
    Cons
    Learning Curve
    109
    Complexity
    74
    Integration Issues
    61
    Steep Learning Curve
    61
    Missing Features
    60
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Planhat features and usability ratings that predict user satisfaction
    8.2
    Ease of Admin
    Average: 8.7
    7.7
    Multiple Personas
    Average: 8.4
    8.0
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Planhat
    Company Website
    Year Founded
    2015
    HQ Location
    Stockholm, Stockholm County
    Twitter
    @Planhat
    1,057 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    209 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c

Users
  • Customer Success Manager
  • Head of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 32% Small-Business
Planhat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
235
Customer Support
164
Helpful
113
Customization
110
Positive Experience
106
Cons
Learning Curve
109
Complexity
74
Integration Issues
61
Steep Learning Curve
61
Missing Features
60
Planhat features and usability ratings that predict user satisfaction
8.2
Ease of Admin
Average: 8.7
7.7
Multiple Personas
Average: 8.4
8.0
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Planhat
Company Website
Year Founded
2015
HQ Location
Stockholm, Stockholm County
Twitter
@Planhat
1,057 Twitter followers
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®

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Optimized for quick response
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Totango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    219
    Helpful
    108
    Customer Support
    103
    Customization
    100
    Efficiency
    98
    Cons
    Learning Curve
    93
    Integration Issues
    73
    Missing Features
    61
    Steep Learning Curve
    55
    Limitations
    53
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Totango features and usability ratings that predict user satisfaction
    7.8
    Ease of Admin
    Average: 8.7
    8.2
    Multiple Personas
    Average: 8.4
    8.0
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    New York, NY
    LinkedIn® Page
    www.linkedin.com
    170 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 22% Small-Business
Totango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
219
Helpful
108
Customer Support
103
Customization
100
Efficiency
98
Cons
Learning Curve
93
Integration Issues
73
Missing Features
61
Steep Learning Curve
55
Limitations
53
Totango features and usability ratings that predict user satisfaction
7.8
Ease of Admin
Average: 8.7
8.2
Multiple Personas
Average: 8.4
8.0
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
170 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines

    Users
    • Customer Success Manager
    • Senior Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 75% Mid-Market
    • 13% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Catalyst Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    User Interface
    47
    Integrations
    45
    Intuitive
    45
    Customer Support
    42
    Cons
    Integration Issues
    30
    Learning Curve
    26
    Missing Features
    26
    Tool Limitations
    18
    Limited Customization
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Catalyst features and usability ratings that predict user satisfaction
    8.5
    Ease of Admin
    Average: 8.7
    8.0
    Multiple Personas
    Average: 8.4
    7.9
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    New York, NY
    LinkedIn® Page
    www.linkedin.com
    170 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines

Users
  • Customer Success Manager
  • Senior Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 75% Mid-Market
  • 13% Small-Business
Catalyst Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
User Interface
47
Integrations
45
Intuitive
45
Customer Support
42
Cons
Integration Issues
30
Learning Curve
26
Missing Features
26
Tool Limitations
18
Limited Customization
15
Catalyst features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.7
8.0
Multiple Personas
Average: 8.4
7.9
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
170 employees on LinkedIn®