--- title: JourneyTrack.io Reviews meta_title: 'JourneyTrack.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how JourneyTrack.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 21 scale: '5' date_modified: '2026-07-13' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # JourneyTrack.io Reviews **Vendor:** JourneyTrack **Category:** [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) **Average Rating:** 4.8/5.0 **Total Reviews:** 21 ## About JourneyTrack.io JourneyTrack is an AI-forward customer journey management (CJM) software solution designed to help businesses map, analyze, and enhance customer interactions across all touchpoints. This comprehensive tool aims to improve customer experience (CX) and drive measurable business outcomes by enabling organizations to align their teams, processes, and data around a unified, customer-centric approach. Primarily targeted at mid-to-large enterprises, JourneyTrack is applicable across industries such as financial services, technology, retail, telecommunications, and healthcare. The software's journey mapping feature allows users to create and visualize customer journeys from initial awareness through to post-sales support. This visualization helps identify opportunities for improvement at every stage of the customer experience. JourneyTrack employs artificial intelligence to generate data-driven journeys, personas, insights, and actionable recommendations, optimizing decision-making processes and ensuring that organizations can respond effectively to customer needs. The journey impact feature further enhances the tool's utility by measuring how changes in customer experience influence corporate key performance indicators (KPIs) over time, thereby demonstrating the tangible value of CX improvements. And JourneyTrack's unique Storytelling AI generates board-ready presentations to drive action and decision-making for each journey in just minutes. Collaboration is a key focus of JourneyTrack, as evidenced by its collaborative workshops feature. This functionality allows teams to transform interactive workshops into actionable journey maps with just a single click, fostering a culture of teamwork and shared objectives. The Insights Hub serves as a centralized repository for all customer insights, promoting data consistency and accessibility across the organization. By breaking down silos and enabling seamless integration with popular platforms like Qualtrics, Jira, and Figma, JourneyTrack supports streamlined workflows that enhance organizational efficiency. Organizations that utilize JourneyTrack can expect to see significant benefits, including reduced customer churn and improved satisfaction rates. The software's flexibility and scalability make it suitable for both new and mature CX programs, allowing businesses to adapt as their needs evolve. Furthermore, JourneyTrack enhances inclusivity by helping identify biases and blind spots in customer experiences, ensuring that all customer interactions are considered and optimized. Notably, the absence of onboarding fees underscores the software's intuitive design, making it accessible for organizations looking to enhance their customer journey management without incurring additional costs. Ideal customers for JourneyTrack are mid to large-sized businesses that prioritize customer experience as a strategic differentiator. While the software is industry-agnostic, sectors such as retail, financial services, travel, automotive, telecommunications, healthcare, consulting, and technology are particularly well-positioned to leverage its robust features. These organizations typically focus on improving customer satisfaction and retention, breaking down internal silos, and utilizing data-rich environments to adopt streamlined, customer-centric approaches. ## JourneyTrack.io Pros & Cons **What users like:** - Users commend the **responsive customer support** of JourneyTrack.io, enhancing their overall experience and feedback integration. (2 reviews) - Users value the **flexibility** of JourneyTrack.io, effectively adapting to specific mapping needs with responsive support. (2 reviews) - Users commend the **responsive team collaboration** at JourneyTrack, enhancing their journey mapping experience and customer insights. (2 reviews) - Users appreciate the **real-time collaboration** on JourneyTrack.io, enhancing project navigation and stakeholder engagement. (1 reviews) - Users value the **navigation ease** of JourneyTrack.io, which simplifies project journeys and enhances collaboration effectively. (1 reviews) - Users value the **real-time collaboration** features of JourneyTrack.io, enhancing teamwork and project navigation effectively. (1 reviews) - Templates (1 reviews) - Time-saving (1 reviews) **What users dislike:** - Users often face **delays in syncing and refreshing** , along with bugs that hinder a smooth experience on JourneyTrack.io. (2 reviews) - Users report frequent **system delays** in syncing, leading to frustration and impacting overall efficiency and user experience. (2 reviews) - Users encounter frequent **copy-paste issues** , highlighting the need for improved UX and consistency in JourneyTrack.io. (1 reviews) - Users find **difficult navigation** due to persistent bugs and a lack of intuitive UX compared to competitors. (1 reviews) - Users face **integration issues** due to different team responsibilities, complicating effective use of JourneyTrack.io in large organizations. (1 reviews) - Intuitiveness (1 reviews) - Users often face a **lack of offline access** with JourneyTrack.io, leading to frustration during synchronization issues. (1 reviews) - Resource Intensity (1 reviews) ## JourneyTrack.io Reviews ### 1. Becoming our single source of truth for all research insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about JourneyTrack.io?** The platform centralizes project journeys, enabling easy navigation and real-time collaboration on journey maps. It provides a detailed view of processes and user interactions, highlighting pain points and recommendations. Additionally, it facilitates real-time feedback from stakeholders through direct invitations or shareable links with customizable content sharing options. We are also happy with the prompt support we have with JT. :) Looking forward to using the AI features soon that can help us tremendously to cut down on analysis time. **What do you dislike about JourneyTrack.io?** often, it experiences delays in syncing and refreshing, and there is often a lack of communication regarding downtime. While working with the platform for quite sometime now, we feel small improvements are needed such as moving tiles around the journey instead of having to re-do it completely, adjusting size of lanes, adding or deleting multiple lanes, items, etc. **What problems is JourneyTrack.io solving and how is that benefiting you?** The platform centralizes project journeys, enabling easy navigation and real-time collaboration on journey maps. It provides a detailed view of processes and user interactions, highlighting pain points and recommendations and facilitates real-time feedback from stakeholders. It is becoming our one-stop-shop for all journeys and insights from research projects. **Official Response from Claudia Panfil:** > Thank you so much for your thoughtful review of JourneyTrack! We’re thrilled to hear that the platform has become your one-stop shop for research insights and journey management. Our support team will also be delighted to know that you appreciate their prompt assistance! We understand how important platform performance and usability are, and we truly appreciate your feedback regarding syncing, refreshing, and communication around downtime. We’re actively working to enhance system responsiveness and improve how we notify users of maintenance updates. Thanks for your suggestions for journey map improvements. The ability to move tiles is part of our UX improvements to come shortly. We’ve shared your other suggestions with our product team as we prioritize features that enhance user experience and efficiency. We believe our upcoming AI features will make a significant difference in streamlining your analysis time, and we can’t wait for you to try them. Thank you for being a valued JourneyTrack user. Your insights are helping us build a better platform for you and the entire user community! ### 2. A tool for alignment and governance **Rating:** 5.0/5.0 stars **Reviewed by:** Strat P. | VP, Design Director CX, UX, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about JourneyTrack.io?** JourneyTrack provides partnership and adaptability with their product to meet our needs. **What do you dislike about JourneyTrack.io?** Scaling internal usage can be a challenge. **What problems is JourneyTrack.io solving and how is that benefiting you?** We are moving towards a Journey Centric model and the tool helps align team to a common language and framwork **Official Response from Claudia Panfil:** > Thanks for the kind words, Strat. We are thrilled to partner with you. ### 3. The software is excellent, but it needs improvements in user experience. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about JourneyTrack.io?** I really appreciate the flexibility Journey Track offers in terms of mapping according to our specific needs. The types of lines are well-suited for our mapping requirements. The "Map of Maps" feature will be extremely useful once we have a larger number of journeys. I also value the color indicators, as they make it easy to identify whether a journey is in a healthy state or not. There’s a lot of potential in this software, and the ability to capture business value, costs, and effort is a great addition. However, this would work best if our organization was smaller, and this is something I will address in the next section. We really like how responsive your team is, and we appreciate the follow-up and the opportunity to share feedback. You’ve been great at listening to what works and what doesn’t. **What do you dislike about JourneyTrack.io?** Although the software has a lot of potential, we have limitations because we are a large organization. For instance, the team responsible for managing the health of the journeys is different from ours. Our team focuses on design, mapping, and personas. We also provide recommendations based on desirability for customers, partners, and employees. The functionalities related to business value, costs, and effort are useful but not suited for our team's role. These assessments are handled by another team, and they won’t be using Journey Track. I feel that the marketing and features you push should be adapted depending on the size of the organization. It would be ideal for us to be able to scale down our plan to focus on mapping and the "Map of Maps" without the complexity of prioritization and costs. Our team focuses on desirability recommendations, and that’s where we see the value. In terms of UX, there are several issues that we frequently discover as we use the app. Often, we are the ones reporting bugs, which makes me feel like these problems should already be known. There are persistent bugs in the coding of your UX, such as maps expanding for no reason and simple functions like copy-pasting maps between lines with keyboard shortcuts (like in Excel) not working. When I first started using Journey Track, I was impressed by the ease of use and the clean visual design. But as we continued to use it, we realized there are still significant issues. It feels like a lot of time is being spent on additional features, but the core UX needs more attention. Our basic expectations aren’t being met, especially when compared to Excel or PowerPoint, where the UX is more intuitive. I like the idea of bubble charts, but they are not flexible enough. For example, I can’t change the axes, and as I mentioned, the business value axis isn’t relevant to us. Overall, while there’s potential, I believe your competitors will catch up if there isn't more investment in UX flexibility and intuitiveness. **What problems is JourneyTrack.io solving and how is that benefiting you?** JourneyTrack.io helps us map out and visualize all our journeys in one place, which is its biggest strength. The ability to consolidate everything into a single view is extremely beneficial for us. It allows us to see the big picture and track the progress of our journeys effectively. However, as I mentioned earlier, if the software were more flexible, it would allow us to evaluate the desirability of solutions for various stakeholders. Currently, this isn’t possible, so it doesn’t fully benefit us in that regard. While JourneyTrack provides a global overview of our journeys, it can be challenging due to the large number of employees using the software. This makes it difficult to maintain a unified view without duplications, which is a hurdle for us when trying to streamline the information. **Official Response from Claudia Panfil:** > Thank you so much for your thoughtful and detailed review. We truly appreciate your taking the time to share what you love about JourneyTrack and the areas where we can improve. Your feedback is invaluable in helping us evolve and meet our users' diverse needs. We’re thrilled to hear that you find value in features like the "Map of Maps," the flexibility in journey mapping, and the color indicators that highlight journey health. We also appreciate your kind words about our team’s responsiveness—listening to and acting on customer feedback is core to our values. We acknowledge the challenges you’ve faced with the user experience (UX) and the need for a more tailored approach for larger organizations. Improving core UX functionality is a top priority for us, and we’ve already begun making enhancements to address issues like persistent bugs, map expansion glitches, and more intuitive shortcuts. Your examples, such as copy-pasting functionality and customizable axes in charts, are incredibly helpful, and we’re actively working on solutions to improve these areas. Our goal is to ensure JourneyTrack remains intuitive and flexible while continuing to provide powerful features that support teams of all sizes. We’re committed to making meaningful improvements and will keep you updated as these enhancements are rolled out. Thank you again for your honest and constructive feedback. We look forward to continuing to support your journey mapping efforts and exceeding your expectations in the future. ### 4. Easy to get started, Powerful to Use. **Rating:** 4.5/5.0 stars **Reviewed by:** Sherri D. | Patient- Centered Insights to Action for Health Tech Solutions & Patient Experience Strategies, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about JourneyTrack.io?** 1. Journey Track is designed with journey mapping templates, "lanes" enabling the user to quickly fill in insights at every step of the way (e.g. Core needs, Doing, Thinking, Feeling...). 2. Personas are incorporated in journey map to define specific needs/ challenges/insights for each Persona. 3. Loved the "Insights" lane where I tagged as "Moments that Matter", "Need" and "Painpoint" which made it easy for team to focus in on key challenges and opportunities. 4.Found the "Workshop" feature very valuable as internal team collaborated in real-time and asynchronously on What was heppening at the specific step, core needs and brainstrom ideas. Within days, we are now defining solution options for upcoming consumer research. 5. Excellent support team offering guidance and best practices. **What do you dislike about JourneyTrack.io?** When using the Workshop feature for asynchronous input, as a Moderator I wanted to see a list of comments by each participant since I last logged in. **What problems is JourneyTrack.io solving and how is that benefiting you?** While defining the consumer journey, we are looking to understand needs, challenges and gaps at each step of the journey to drive our business, partnership and product strategies. With the Workshop feature, we are collaborating, brainstorming and voting to guide investment priorities. **Official Response from Claudia Panfil:** > Thank you so much for your insightful review, Sherri. We truly value your feedback and are thrilled that many of our features simplify your life. We've noted your request regarding the enhanced workshop features and are excited to share that workshop enhancements are on our product roadmap. ### 5. JourneyTrack's Journey Impact Feature is a Gamechanger **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about JourneyTrack.io?** JourneyTrack Journey Impact is exactly what our team needed to show how the research team goes from insights to actionable recommendations to Jira tickets to impact to our metrics including CSAT, NPS, and Revenue. We are now using this feature alongside their new feature that allows us to tag insights to journeys to trace it back to impact. Journeytrack is easy to use and their onboardiing is straightforward. We use JourneyTrack across teams that service different stakeholders in the organization. We use JourneyTrack to run workshops on a weekly basis. This feature alone has made the investment in this product worthwhile as we are able to turn a workhop into a journeymap quickly without spending endless hours synthesizing data. Their DEI feature is helpful for all our inclusivity work. Last, their customer support is really amazing. JourneyTrack is so easy to implement. We were able to get the Jira and Qualtrics integrations up and running in less than an hour. 5 stars team JourneyTrack. I wish there would be more SaaS solutions that cared about their clients like you do. You make it easy to do business with you. **What do you dislike about JourneyTrack.io?** No major dislikes. I'd like to see an integration with Forsta and Domo, but undersand that it's on their roadmap. **What problems is JourneyTrack.io solving and how is that benefiting you?** JourneyTrack makes it easy for us to govern 60+ people working on journeys across the organization. We are able to trace the impact of our teams work across the journeys which is huge for our industry and leadership. Journeytrack makes it easy to run workshops and create journeys and service blueprints easily and quickly. We used to use Miro and it was so painful to have to have stakeholders give us feedback on our journeys and it was a mess trying to keep them up-to-date with Miro. Now with JourneyTrack we save over 50% of the time we used and we are are already seeing huge lifts in our KPIs namely CSAT and NPS. We are now tying that to revenue which is the next step in briging value to the organization. **Official Response from Claudia Panfil:** > Thank you for all of the kudos—we are blushing! Yes, Forsta and Domo are on our roadmap. To easily reference what's coming and to vote on your favorite future features, simply click on your avatar in the JourneyTrack app and select Feature Roadmap. And please, keep the feedback coming! ### 6. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about JourneyTrack.io?** I like how easy it is to learn and navigate. The templates are beneficial, and I appreciate the clear visualization of the customer path. The workshop feature was perfect for our team to have a meaningful conversation about the customer journey and how to improve areas where we're currently losing them. As a SaaS product, implementation is super easy, and the customer support team is readily available, helpful, and friendly on the rare occasions I've needed them. **What do you dislike about JourneyTrack.io?** There's nothing I dislike. There are features we don't use today - as we are just getting started with customer journey mapping, but I like that we can grow with the platform. **What problems is JourneyTrack.io solving and how is that benefiting you?** JourneyTrack provides a clear vision of where our customer journey is today and where we want to go. I also like how easy it is to create and manage personas. The workshop feature is just terrific to guide our team of non-experts to think about the journey from the customer's perspective. The map of maps provides a clear vision of how the journeys we create fit together, and where there are potential overlaps or opportunities. JourneyTrack makes the tasks associated with building the ideal customer experience manageable and a lot less daunting. **Official Response from Claudia Panfil:** > Thank you for your kind words! We love the idea of your team growing with JourneyTrack and are always here to support you every step of the way. ### 7. A very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about JourneyTrack.io?** The ease of features. Super simple and intuitive. Excellent support from the team. **What do you dislike about JourneyTrack.io?** Good question! We could improve the design and user experience. Add features. **What problems is JourneyTrack.io solving and how is that benefiting you?** Some small technical bugs here and there. They are very responsive in evolving the platform following feedback. **Official Response from Claudia Panfil:** > Thank you for your comments. We appreciate them a lot. You will be delighted to know that we are always looking to improve and update our user experience, whether through a renewed design and usability or through new features. We invite you to check out our "Feature Roadmap," accessible in the menu by clicking on your profile picture in the app, and to vote for your favorite features. As always, we are here to support you with anything you need. ### 8. They are like a part of the team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about JourneyTrack.io?** We’ve had a great experience working with the JourneyTrack team and their journey mapping software. Their team has been beneficial, responsive, and a pleasure to work with. The software has made a real difference in how we visualize and improve our customer experience. **What do you dislike about JourneyTrack.io?** We have talked about areas of need for us and the team is always looking for ways to improve the software. **What problems is JourneyTrack.io solving and how is that benefiting you?** Mapping the Client Journey. **Official Response from Claudia Panfil:** > Thanks so much for the kudos! We love working with clients and partners like you, who allow us to improve our software continuously. Please keep the feedback coming. If you're not doing so already, be sure to provide your feedback on our roadmap, where we share our vision for future features and improvements. It can be found in the drop-down menu of your profile image. ### 9. JourneyTrack has been a game changer for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Celine L. | Customer Experience Strategist, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about JourneyTrack.io?** JourneyTrack was simple to implement and is intuitive to use, including by remote workshop participants who are given a link to participate. Our favorite feature is the ability for all workshop participants to score each journey step (satisfaction x importance): this allows the pain points to be easily prioritized and for the participants to truly own the results of the journey mapping work. This has given our journey maps credibility and they have been used as evidence to make impactful changes. Our second favorite thing with JourneyTrack is how easy it is to communicate with customer support. In fact, we've suggested several enhancements that were eventually implemented. And we are regularly asked for our feedback (customer experiences first!). **What do you dislike about JourneyTrack.io?** We would like to be able to make a copy of a workshop, or a workshop template. This is possible with journey maps. One feature that we have not yet used is integration with other tools. **What problems is JourneyTrack.io solving and how is that benefiting you?** JourneyTrack helps use prioritize pain points and recommendations to address them, in a collaborative way. This creates shared purpose and credibility in the organization. **Official Response from Claudia Panfil:** > We are blushing, Celine! Thank you so much for all your kind words. And good news! You can copy workshops as many times as you like. Simply find the workshop you want to copy, click the three dots in the upper right-hand corner, and select "Copy Workshop." You can choose to copy it to the same or a different workspace. Our integrations are a game changer. We offer live integrations with Qualtrics and Jira to ensure you always have the latest data at your fingertips in your journeys. Additionally, our integrations lane allows you to link data from 11 different applications: Miro, Figma, Sketch, Loom, Tableau, Mural, Airtable, PowerBI, InVision, Google Drive, and YouTube. As always, we are happy to assist. Simply contact our support. ### 10. Useful New Tool in our Toolbox **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel E. | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about JourneyTrack.io?** JourneyTrack gives our team a user friendly tool to build collaborative customer journey maps we can easily share at all levels of the company. Having built numerous maps over the last two years with JourneyTrack has put us well on our way to achieving an Atlas of maps for strategic decision making and prioritization efforts. In the past, whether our team led a customer jounrey mapping effort or one was started and built elsewhere within our large organization, it was either a powerpoint presentation saved on someone's drive, or a sharepoint site, but we lacked the connectivity of the micro-journeys. JourneyTrack has solved that for us and has been one of the better software investments we've made from a customer experience standpoint. **What do you dislike about JourneyTrack.io?** Perhaps the most surprising aspect of working with JourneyTrack has been their willingness to accept our feedback, and even moreso, they proactively seek it out. They ask my team what could be better, and they make it better. They ask my leaders what new enhancements they would like to see, and in relatively short order, we see those enahcements delivered. One item we've recently communicated to their leadership is the desire to group projects into programs, and so we look forward to that coming to life at some point in the near future. **What problems is JourneyTrack.io solving and how is that benefiting you?** We now have a repository for any and all customer journey maps we create. Additionally, this collaborative tool allows for those not using the software but who are participants in the workshops to be in the system to vote on opportunities in real time to help with prioritization efforts. **Official Response from Claudia Panfil:** > Thank you so much for your kind words, Daniel. We're blushing! We are so appreciative of your partnership, and you'll be glad to know that we have some new things up our sleeve to address your latest request. :) ### 11. JourneyTrack has been a game-changer for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about JourneyTrack.io?** JourneyTrack is a great collaboration tool - it allows various teams to work simultaneously on projects within defined parameters. The workshop tool is excellent for not only documenting the current state but also brainstorming future state solutions. The process is democratized by giving all stakeholders a voice and a vote - it is so important to ensure diversified points of view in how users engage - the more input, the better! Being able to create an insights-driven journey map with the click of just one button once the workshop is complete is an incredible time and money saver. The insights hub allows for easy storage and sharing of insights across teams, which helps reduce duplicative efforts. The tool is also great for measuring impact over time. I like how I can customize what is measured based on what’s important to my organization. **What do you dislike about JourneyTrack.io?** Nothing specific comes to mind. Our team has yet to explore several features of the tool, like AI recommendations, but we hope to do so soon. **What problems is JourneyTrack.io solving and how is that benefiting you?** Having a single source of truth is a tremendous advantage for us. Before JourneyTrack, data, information, personas, journey maps, etc., were in disparate places, making it difficult for the team to function cohesively and effectively. Being able to make changes as they occur and keeping track of how these changes impact the user experience is a game-changer. **Official Response from Claudia Panfil:** > Thanks so much for the kudos! Your words are music to our ears -- especially knowing that your team recognizes JourneyTrack as the single source of truth and that we are central to the team's success. We'd love to help you explore JourneyTrack's new features to ensure you're realizing the full benefit of the tool. Simply reach out to your customer success manager or support@journeytrack.io. ### 12. Amazing, intuitive solution that will meet any organizations Journey Mapping needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about JourneyTrack.io?** The functionality of the product, the ease of learning the tool and the capabilities are all exactly in line with what our organization is looking for. Some tools are overbuilt with unnecessary bells and whistles that do not allow for the quick generation of customer or colleague journey maps or the tracking of results coming out of those CJM's. **What do you dislike about JourneyTrack.io?** The speed of enhanced features had been a point of consideration, but they have lately accellerated deployment of new capabilities. **What problems is JourneyTrack.io solving and how is that benefiting you?** We now have one central souce for locating all Journey Maps generated at our company, as well as one central source for tracking the status of work on corresponding action items continuing after the CJM's are completed. This is a great benefit as previously this info was inconsistently generated and stored all over God's green earth. Now it's in one spot where everyone knows where to go. **Official Response from Claudia Panfil:** > Thank you so much for your kind words. We are delighted that JourneyTrack is benefiting your organization and is being utilized as a source of truth across the company. And yes, we are accelerating the deployment of new features rapidly based on the fantastic input we receive from clients like you. We're excited to share this journey with you. ### 13. JourneyTrack is a function-rich and well designed user journey mapping tool that is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about JourneyTrack.io?** I like that JourneyTrack is a one-stop platform. Navigation is intutive and organized the way that maps are created and reviewed. It's easy to create personas, add steps to the journey, and make updates. Thoughts/feelings, interactions, pain points, and recommendations are easy to add and prioritize. I can rate the effort and cost of focusing on recommendations. Providing DEI segmentation is a differentiator. Collaboration is made easier by providing the ability to integrate workshop findings. The resultant journeys are clean and well-presented and easy to share. I don't get lost in the flow when I navigate and the platform provides good Help Topics and a Contact Support option, if needed. It's easy to publish and share journeys. **What do you dislike about JourneyTrack.io?** There are very few downsides to JourneyTrack. Some minor suggestions: - Adding the ability to prioritize Pain Points, and interactions - Provide an overlay the visualization of the journey so that I can more easily compare thoughts and feelings states at various steps across personas **What problems is JourneyTrack.io solving and how is that benefiting you?** Displaying the visualization of the journey across steps and personas, with accompanying pain points and opportunities, helps improve client understanding of user needs and opportunities. A well documented journey provides better alignment and insights into the value to make changes to foster improved user experiences. **Official Response from Claudia Panfil:** > Hello, and thank you so much for your kind review. We very much appreciate the insights that you have shared. Allow me to address your minor suggestions. JourneyTrack offers the ability to prioritize pain points and interactions via our opportunity map, and you also have the ability to evaluate/prioritize your recommendations in the recommendations graph. In terms of comparing thoughts/feelings at various steps across personas, we recently introduced multiple/comparative personas, which allow you to do just that. As always, we are here to support you. Please feel free to reach out to our customer success and/or our support team, who can guide you through these features. ### 14. Overall, great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about JourneyTrack.io?** Overall I love this tool, it allows to store journey and personas in one place. It is pretty easy to use, the sharing and workshop functionalities make it easy to share with stakeholders. **What do you dislike about JourneyTrack.io?** There have been a few instances where I have needed their tech support to fix an issue, which was done promptly, but still frustrating. **What problems is JourneyTrack.io solving and how is that benefiting you?** I use it to store our customer journey maps and personas. I am not a designer by trade, so this tool makes it simple to store and share my journey maps and personas. **Official Response from Claudia Panfil:** > Thank you so much for sharing your experience with us. We are glad to hear that we are part of your CX journey, and we apologize for the glitch you experienced. Rest assured, we strive to deliver 100% uptime with our product, and if we fall short, we do everything in our power to correct the issue as soon as possible to minimize the impact on our users. You can always reach us at support@journeytrack.io, and we will do our utmost to resolve your issue - whether it's technical or if you are looking for some guidance. We love being on this journey with you, and we appreciate you! ### 15. Empowering Customer Journeys with JourneyTrack.io: A Specialist's Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Chinmoy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about JourneyTrack.io?** JourneyTrack.io truly sets itself apart from the competition by offering an extensive range of tools tailored to the creation and maintenance of customer journey maps. Its integration of personas and inclusivity, opportunity scoring, and insights hub elevate the journey mapping process to new levels of excellence. Additionally, this platform fosters seamless collaboration and effective governance, empowering teams to work together in real-time and efficiently manage customer journeys. What's more, the tailored industry recommendations and action plans are a game-changer for businesses looking to shape their strategies to meet specific needs. **What do you dislike about JourneyTrack.io?** In my experience, there are opportunities for JourneyTrack.io to enhance its platform. While it boasts a robust range of features, it may seem daunting for inexperienced users to fully utilize its capabilities. Furthermore, the pricing structure, though clearly outlined, may pose a challenge for smaller businesses or those with limited finances. Additionally, while the platform has impressive integration capabilities, broadening its compatibility with a wider range of third-party tools would greatly enhance its flexibility. **What problems is JourneyTrack.io solving and how is that benefiting you?** JourneyTrack.io helps us identify and address gaps in the customer experience, ensuring that services are aligned with customer needs and expectations. The product is fully featured (we particularly love the workshops and "map of maps" feature) and aids in improving customer satisfaction and loyalty by offering a clear, structured approach to understanding and enhancing the customer journey. **Official Response from Claudia Panfil:** > Thank you for your feedback, Chinmoy. We love that you love JourneyTrack and your thoughts on ways we can improve are so greatly appreciated. We are always improving and expanding our knowledge base within JourneyTrack to make it easier for users to enjoy all available features. You'll also be happy to know that we will shortly launch a plan geared toward companies that may not require all the complexities JourneyTrack offers - keep in mind that it was originally designed with enterprise needs in mind. Lastly, we just launched 11 additional integrations that are available with our professional and enterprise plans, including Miro, Sketch, Google Drive, Mural, and Loom, among others. ### 16. Journey Track has been an amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about JourneyTrack.io?** I love that it gives us a single platform to keep journey mapping information stored and viewed as needed. It's a great asset to us with the amount of journey mapping projects we do. **What do you dislike about JourneyTrack.io?** There is nothing that I dislike about JourneyTrack. Christin has been amazing with any feedback or concerns that we have, and typically it's something that is already on their roadmap for implementation. Great tool and great staff! **What problems is JourneyTrack.io solving and how is that benefiting you?** With our team being mostly remote it provides a tool that keeps everyone connected on the project and a centralized location to store our project data. It's easily shareable with stakeholders as needed. **Official Response from Claudia Panfil:** > Thank you so much for the kudos! Christin is amazing. She and the rest of our team are always here to support you. Let's keep the ideas coming! Our roadmap is heavily influenced by the feedback we receive from valued users like yourself. ### 17. Smooth and user friendly experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about JourneyTrack.io?** Able to keep all Journey Map related data in one place. Easy to create and distribute a map. Keep track of all the action items generated **What do you dislike about JourneyTrack.io?** Export map can be very tricky to format. **What problems is JourneyTrack.io solving and how is that benefiting you?** Before JourneyTrack, we have multiple words document/PPT/Excel flying around trying to document all the information and it takes a long time to format and create a map visual. With JourneyTrack, it's so much easier to manage data and create the visual. ### 18. Valuable tool that helps up map out our client journey **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda V. | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about JourneyTrack.io?** It is easy to use, and visually shows the journey map of our ideal client **What do you dislike about JourneyTrack.io?** It is sometimes hard to link it with other journey tracks we have created. We have had to come up with a work around for that. **What problems is JourneyTrack.io solving and how is that benefiting you?** It allows us to really see the journey at every stage, and easily show to our stakeholders **Official Response from Claudia Panfil:** > Thank you so much, Amanda! We appreciate your partnership and your feedback. We'd love to understand a bit more about what you are looking for. Please drop an email to support@journeytrack.io or let us know in your next check-in so we can get to work! ### 19. Critical tool for continuous experience management **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about JourneyTrack.io?** It creates a single source of truth for documenting customer journeys. This is groundbreaking as my clients can now move from static documents to a fluid online portal that is always up-to-date. **What do you dislike about JourneyTrack.io?** It should be integrated into a larger variety of tools that my experience management and marketing teams use day-to-day. **What problems is JourneyTrack.io solving and how is that benefiting you?** It solves for the poor socialization of journeys across the enterprise and infrequency that journeys are updated. **Official Response from Claudia Panfil:** > Hi Brandon - thank you so much for your review. We are so appreciative of your insights! As far as integrations go, we heard our users loud and clear. In addition to Jira and an expanded Qualtrics integration that now allows you to launch surveys as well as import your data, we have recently added integrations with these tools: Miro, Mural, Figma, Airtable, InVision, Loom, Tableau, PowerBI, Sketch, YouTube, and Google Drive. Next up, we are expanding our Jira integration even further. As always, we're here for you if you need any assistance from our customer success team. ### 20. A good start for less mature journey teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about JourneyTrack.io?** The customer team is diligent with collecting feedback and making enhancements. Easy to use and get set up. **What do you dislike about JourneyTrack.io?** The structure of folders is somewhat limiting and it's double the work for us as we already have a map template in Powerpoint. We were hoping for more analytics. **What problems is JourneyTrack.io solving and how is that benefiting you?** It's serving as a single hub for our maps, however, the interconnectivity across product lines is not seamless. **Official Response from Claudia Panfil:** > Thank you so much for your feedback. It is greatly appreciated. I'd like to make sure you're aware that we have recently increased the flexibility of our workspaces. You can now easily move and copy workshops and journeys, inclusive of all their data, between workspaces. We hope this will help in addressing your interconnectivity concerns. If we can assist in addressing any questions you may have, please feel free to contact support@journeytrack.io. We always welcome the opportunity to ensure JourneyTrack meets and exceeds your expectations. ### 21. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaqlyn S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about JourneyTrack.io?** Easy to create customer journey maps - very user friendly! **What do you dislike about JourneyTrack.io?** Creating a better virtual work shop. I would like to see a voting function in the online workshops. **What problems is JourneyTrack.io solving and how is that benefiting you?** We use Journeytrack to document and track all our journey mapping projects. **Official Response from Claudia Panfil:** > Thanks so much for sharing your kind words and thoughts, Jaclyn! I'm delighted to share with you that our workshop feature has an easy-to-use voting option built in. As the workshop admin, you simply turn voting on or off for the participants of your workshop. With voting turned on, all participants can have unbiased input into each idea. As always, we're here for you. Please reach out to support@journeytrack.io and we'll be happy to walk you through it. - [View JourneyTrack.io pricing details and edition comparison](https://www.g2.com/products/journeytrack-io/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+23%3A30%3A03+-0500&secure%5Bsession_id%5D=44c7164c-7606-4f3c-8e67-5305251efe78&secure%5Btoken%5D=07e01e24bbe438d7e99b3e9e34b1943ab41c57532d991e32c0ee297a2222f8d5&format=llm_user) ## JourneyTrack.io Integrations - [Forsta](https://www.g2.com/products/forsta/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) ## JourneyTrack.io Features **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution ## Top JourneyTrack.io Alternatives - [TheyDo](https://www.g2.com/products/theydo/reviews) - 4.5/5.0 (62 reviews) - [Miro](https://www.g2.com/products/miro/reviews) - 4.6/5.0 (13,129 reviews) - [MoEngage](https://www.g2.com/products/moengage/reviews) - 4.5/5.0 (509 reviews)