JourneyTrack.io Reviews & Product Details

The platform centralizes project journeys, enabling easy navigation and real-time collaboration on journey maps. It provides a detailed view of processes and user interactions, highlighting pain points and recommendations. Additionally, it facilitates real-time feedback from stakeholders through direct invitations or shareable links with customizable content sharing options.

We are also happy with the prompt support we have with JT. :)

Looking forward to using the AI features soon that can help us tremendously to cut down on analysis time. Review collected by and hosted on G2.com.

often, it experiences delays in syncing and refreshing, and there is often a lack of communication regarding downtime.

While working with the platform for quite sometime now, we feel small improvements are needed such as moving tiles around the journey instead of having to re-do it completely, adjusting size of lanes, adding or deleting multiple lanes, items, etc. Review collected by and hosted on G2.com.

JourneyTrack provides partnership and adaptability with their product to meet our needs. Review collected by and hosted on G2.com.

Scaling internal usage can be a challenge. Review collected by and hosted on G2.com.

I really appreciate the flexibility Journey Track offers in terms of mapping according to our specific needs. The types of lines are well-suited for our mapping requirements. The "Map of Maps" feature will be extremely useful once we have a larger number of journeys. I also value the color indicators, as they make it easy to identify whether a journey is in a healthy state or not. There’s a lot of potential in this software, and the ability to capture business value, costs, and effort is a great addition. However, this would work best if our organization was smaller, and this is something I will address in the next section.

We really like how responsive your team is, and we appreciate the follow-up and the opportunity to share feedback. You’ve been great at listening to what works and what doesn’t. Review collected by and hosted on G2.com.

Although the software has a lot of potential, we have limitations because we are a large organization. For instance, the team responsible for managing the health of the journeys is different from ours. Our team focuses on design, mapping, and personas. We also provide recommendations based on desirability for customers, partners, and employees. The functionalities related to business value, costs, and effort are useful but not suited for our team's role. These assessments are handled by another team, and they won’t be using Journey Track.

I feel that the marketing and features you push should be adapted depending on the size of the organization. It would be ideal for us to be able to scale down our plan to focus on mapping and the "Map of Maps" without the complexity of prioritization and costs. Our team focuses on desirability recommendations, and that’s where we see the value.

In terms of UX, there are several issues that we frequently discover as we use the app. Often, we are the ones reporting bugs, which makes me feel like these problems should already be known. There are persistent bugs in the coding of your UX, such as maps expanding for no reason and simple functions like copy-pasting maps between lines with keyboard shortcuts (like in Excel) not working.

When I first started using Journey Track, I was impressed by the ease of use and the clean visual design. But as we continued to use it, we realized there are still significant issues. It feels like a lot of time is being spent on additional features, but the core UX needs more attention. Our basic expectations aren’t being met, especially when compared to Excel or PowerPoint, where the UX is more intuitive. I like the idea of bubble charts, but they are not flexible enough. For example, I can’t change the axes, and as I mentioned, the business value axis isn’t relevant to us.

Overall, while there’s potential, I believe your competitors will catch up if there isn't more investment in UX flexibility and intuitiveness. Review collected by and hosted on G2.com.

1. Journey Track is designed with journey mapping templates, "lanes" enabling the user to quickly fill in insights at every step of the way (e.g. Core needs, Doing, Thinking, Feeling...).

2. Personas are incorporated in journey map to define specific needs/ challenges/insights for each Persona.

3. Loved the "Insights" lane where I tagged as "Moments that Matter", "Need" and "Painpoint" which made it easy for team to focus in on key challenges and opportunities.

4.Found the "Workshop" feature very valuable as internal team collaborated in real-time and asynchronously on What was heppening at the specific step, core needs and brainstrom ideas. Within days, we are now defining solution options for upcoming consumer research.

5. Excellent support team offering guidance and best practices. Review collected by and hosted on G2.com.

When using the Workshop feature for asynchronous input, as a Moderator I wanted to see a list of comments by each participant since I last logged in. Review collected by and hosted on G2.com.

JourneyTrack Journey Impact is exactly what our team needed to show how the research team goes from insights to actionable recommendations to Jira tickets to impact to our metrics including CSAT, NPS, and Revenue.

We are now using this feature alongside their new feature that allows us to tag insights to journeys to trace it back to impact.

Journeytrack is easy to use and their onboardiing is straightforward. We use JourneyTrack across teams that service different stakeholders in the organization.

We use JourneyTrack to run workshops on a weekly basis. This feature alone has made the investment in this product worthwhile as we are able to turn a workhop into a journeymap quickly without spending endless hours synthesizing data.

Their DEI feature is helpful for all our inclusivity work.

Last, their customer support is really amazing. JourneyTrack is so easy to implement. We were able to get the Jira and Qualtrics integrations up and running in less than an hour.

5 stars team JourneyTrack. I wish there would be more SaaS solutions that cared about their clients like you do. You make it easy to do business with you. Review collected by and hosted on G2.com.

No major dislikes. I'd like to see an integration with Forsta and Domo, but undersand that it's on their roadmap. Review collected by and hosted on G2.com.

I like how easy it is to learn and navigate. The templates are beneficial, and I appreciate the clear visualization of the customer path. The workshop feature was perfect for our team to have a meaningful conversation about the customer journey and how to improve areas where we're currently losing them. As a SaaS product, implementation is super easy, and the customer support team is readily available, helpful, and friendly on the rare occasions I've needed them. Review collected by and hosted on G2.com.

There's nothing I dislike. There are features we don't use today - as we are just getting started with customer journey mapping, but I like that we can grow with the platform. Review collected by and hosted on G2.com.

The ease of features. Super simple and intuitive. Excellent support from the team. Review collected by and hosted on G2.com.

Good question! We could improve the design and user experience. Add features. Review collected by and hosted on G2.com.

We’ve had a great experience working with the JourneyTrack team and their journey mapping software. Their team has been beneficial, responsive, and a pleasure to work with. The software has made a real difference in how we visualize and improve our customer experience. Review collected by and hosted on G2.com.

We have talked about areas of need for us and the team is always looking for ways to improve the software. Review collected by and hosted on G2.com.

JourneyTrack was simple to implement and is intuitive to use, including by remote workshop participants who are given a link to participate. Our favorite feature is the ability for all workshop participants to score each journey step (satisfaction x importance): this allows the pain points to be easily prioritized and for the participants to truly own the results of the journey mapping work. This has given our journey maps credibility and they have been used as evidence to make impactful changes. Our second favorite thing with JourneyTrack is how easy it is to communicate with customer support. In fact, we've suggested several enhancements that were eventually implemented. And we are regularly asked for our feedback (customer experiences first!). Review collected by and hosted on G2.com.

We would like to be able to make a copy of a workshop, or a workshop template. This is possible with journey maps. One feature that we have not yet used is integration with other tools. Review collected by and hosted on G2.com.

JourneyTrack gives our team a user friendly tool to build collaborative customer journey maps we can easily share at all levels of the company. Having built numerous maps over the last two years with JourneyTrack has put us well on our way to achieving an Atlas of maps for strategic decision making and prioritization efforts. In the past, whether our team led a customer jounrey mapping effort or one was started and built elsewhere within our large organization, it was either a powerpoint presentation saved on someone's drive, or a sharepoint site, but we lacked the connectivity of the micro-journeys. JourneyTrack has solved that for us and has been one of the better software investments we've made from a customer experience standpoint. Review collected by and hosted on G2.com.

Perhaps the most surprising aspect of working with JourneyTrack has been their willingness to accept our feedback, and even moreso, they proactively seek it out. They ask my team what could be better, and they make it better. They ask my leaders what new enhancements they would like to see, and in relatively short order, we see those enahcements delivered. One item we've recently communicated to their leadership is the desire to group projects into programs, and so we look forward to that coming to life at some point in the near future. Review collected by and hosted on G2.com.