# Top Free Customer Communications Management Software - Page 5 ## How Many Customer Communications Management Software Products Does G2 Track? **Total Products under this Category:** 227 ### Category Stats (Jul 2026) - **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** RingCX (+0.98%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month _Last updated: July 30, 2026_ ## How Does G2 Rank Customer Communications Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 51,800+ Authentic Reviews - 227+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Communications Management Software ![G2 Grid® for Customer Communications Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-communications-management/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=748&focus%5B%5D=10739&focus%5B%5D=3270&focus%5B%5D=69703&focus%5B%5D=3296) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Podium, Freshdesk, Front, Fin, respond.io, and Close. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-communications-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=freshdesk&focus%5B%5D=front&focus%5B%5D=fin&focus%5B%5D=respond-io&focus%5B%5D=close) **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1886&secure%5Bchosen_at%5D=2026-07-31T13%3A36%3A23Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=1886&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%2Ffree%3Fpage%3D5&secure%5Btoken%5D=c48f9342947bd1255ff51e15631e772e161de1408fca0dcf7a756a89c271cfc6&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) ### [ConnectiveOne (ex Kwizbot)](https://www.g2.com/products/connectiveone-ex-kwizbot/reviews) Connective One is an omnichannel AI communication platform that automates customer service, sales, marketing, human resources, and internal communications within companies. The main goal of Connective One is to provide the most convenient and fastest customer service possible. Our product allows clients to get answers to their questions much faster, while operators can focus on more complex queries as Connective One handles routine processes. The functionality of Connective One includes: -AI Copilot: AI-generated responses to customer questions for quick operator replies. No need to spend time searching for information to respond – AI does it all for the operator, who only needs to send the message. -AI Tools: Internal operator assistant. -AI Fast Line: An AI tool that independently processes customer inquiries according to your knowledge base. No more AI "hallucinations" as you regulate and manage the responses. Fast Line handles up to 70% of typical customer queries, saving your managers' time. -Omnichannel: Connect all messengers, social networks, and email. - Operator Panel: Handles inquiries from all communication channels in a single window. Operators do not waste time switching between tabs, making communication easy and ensuring no customers are lost. -Scenario Builder: Create unique customer service workflows and easily make changes to them. -Contact Center PRO: Analytics of operator performance to view important metrics. -Question Categorizer: Easily segment and manage inquiries. -Macros: Routine processes that can be launched with one click, such as checking the status of an order or creating a deal card in the CRM system. -Mailing: Inform customers about your unique offers and promotions across all communication channels. -Easy and customizable integrations: Quick and simple connection to your customer relationship management systems. -Voice transcriber: Converts voice requests into text for more efficient processing. -Live chat: Provides instant customer support in real-time 24/7 **Average Rating:** 5.0/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate ConnectiveOne (ex Kwizbot)? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind ConnectiveOne (ex Kwizbot)? - **Seller:** [Evergreen](https://www.g2.com/sellers/evergreen-8389db90-e80b-4d2c-84da-f588e0a3f4dd) - **Year Founded:** 2009 - **HQ Location:** Подольский район, UA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=123bd931e70e0a6f3fc9bd36fb7ab711f0484674d1a09ecfedc713eeb57541d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevergreen-it-development-support-%2526-service%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 33% Small #### What Are Recent G2 Reviews of ConnectiveOne (ex Kwizbot)? **["ConnectiveOne helped OKWINE reduce hotline load and deliver faster, smarter customer service"](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12541372)** **Rating:** 5.0/5.0 stars _— Федір ._ [Read full review](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12541372) **["A reliable omnichannel platform that genuinely reduces support workload"](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12537468)** **Rating:** 5.0/5.0 stars _— Anastasiia C._ [Read full review](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12537468) ### [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 32 #### How Do G2 Users Rate Diabolocom? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) #### Who Is the Company Behind Diabolocom? - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** www.diabolocom.com - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website) 178 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services - **Company Size:** 60% Medium, 29% Small #### What Do G2 Reviewers Say About Diabolocom? _AI-generated summary from verified user reviews_ ##### Pros - Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows. - Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance. - Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency. - Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support. - Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience. ##### Cons - Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting. - Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively. - Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration. - Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes. - Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs. #### What Are Recent G2 Reviews of Diabolocom? **["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)** **Rating:** 4.5/5.0 stars _— Martin F._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328) **["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)** **Rating:** 4.5/5.0 stars _— albane l._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309) ### [HaloCRM](https://www.g2.com/products/halocrm/reviews) HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 #### Who Is the Company Behind HaloCRM? - **Seller:** [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions) - **Year Founded:** 1994 - **HQ Location:** Stowmarket, England - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d87348f63fe6a103b77d75b3a24e600ce1d8345b771b5db9fd6add5d120e6cd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2083634%2F&secure%5Burl_type%5D=linkedin_company_website) 294 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Small, 25% Medium #### What Do G2 Reviewers Say About HaloCRM? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **hands-on customer support** of HaloCRM, making their onboarding and integration experiences seamless. - Users appreciate the **ease of use** of HaloCRM, finding its clean UI and integrations helpful for their team. - Users value the **easy integration** with other tools, streamlining their workflow and enhancing productivity. - Users appreciate the **easy integration with other tools** in HaloCRM, enhancing their overall productivity and efficiency. - Users value the **intuitive interface** of HaloCRM, which simplifies navigation and enhances the overall experience. ##### Cons - Users find the **difficult learning curve** of HaloCRM necessitating multiple training calls for proper understanding. - Users experienced a **steep learning curve** , requiring multiple training calls to effectively understand HaloCRM. - Users report a **steep learning curve** with HaloCRM, requiring multiple training sessions to grasp its features. - Users find that the **technical expertise required** demands additional training sessions to effectively use HaloCRM. #### What Are Recent G2 Reviews of HaloCRM? **["Intuitive CRM platform"](https://www.g2.com/survey_responses/halocrm-review-9354498)** **Rating:** 5.0/5.0 stars _— Alicia S._ [Read full review](https://www.g2.com/survey_responses/halocrm-review-9354498) **["Great Omnicannel CRM Tool, Helped us in Efficient Analysis of our Customer Support Team"](https://www.g2.com/survey_responses/halocrm-review-9539241)** **Rating:** 5.0/5.0 stars _— Arvind A._ [Read full review](https://www.g2.com/survey_responses/halocrm-review-9539241) ### [HelpDesk](https://www.g2.com/products/helpdesk/reviews) HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue, with automation and AI handling the repetitive work. Teams receive customer messages across channels, assign them to the right agent or team, track progress against SLAs, and close cases inside a shared inbox. A conversation that starts on Messenger and continues over email stays a single thread, so agents work from full context rather than fragmented records. HelpDesk.com is used by small businesses, mid-market teams, and enterprises across ecommerce, SaaS, IT, HR, travel, and property management. HelpDesk.com integrates with LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, and Webflow through Workflows in the Playbook. Webhooks and an open API extend connectivity to any other tool in a customer's stack. Free migration from other ticketing systems is available, with the vendor covering costs where possible. Key features: AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context. Reply suggestions, ticket summaries, and text enhancements help agents draft accurate responses, understand ticket status at a glance, and adjust tone for the customer. Language detection and tag suggestions automatically route tickets to the right agent and keep queues organized. Workflows and automation rules handle routing, SLA escalation, follow-ups, and repetitive tasks without code. Collaboration tools including private notes, collision detection, shared views, custom fields, and role-based permissions support teams from a handful of agents to large multi-region operations. Reporting covers response times, resolution rates, and agent workload. Teams handle up to 60% quicker response time with automation and AI. The platform is browser-based with desktop apps for Mac and Windows. HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant, with encryption, secure connections, role-based access, anti-spam protection, and audit logs. Customer support is available 24/7/365. **Average Rating:** 4.6/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate HelpDesk? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) #### Who Is the Company Behind HelpDesk? - **Seller:** [Text](https://www.g2.com/sellers/text) - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text\_hq 150 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website) 381 employees on LinkedIn® - **Ownership:** WSE: TXT #### Who Uses This Product? - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 59% Small, 35% Medium #### What Do G2 Reviewers Say About HelpDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate HelpDesk's **completeness and versatility** , enjoying efficient support with easy integration and collaboration tools. - Users find HelpDesk to be **easy to use** , allowing efficient management of customer interactions and team collaboration. - Users value the **customizability** of HelpDesk, enhancing user experience with a versatile and efficient design. - Users value the **customization** options in HelpDesk, enhancing both versatility and overall user experience. - Users appreciate HelpDesk's **easy communication** features, enhancing collaboration and streamlining customer interaction management. ##### Cons - Users struggle with **inadequate filtering** , finding the search functionality limited and lacking advanced options for better results. - Users find the **limited search features** of HelpDesk hinder their ability to find relevant information efficiently. - Users find the **limited integrations** with tools like Slack and Firebase inconvenient, hindering a seamless workflow. - Users face **technical issues** with server connections, impacting login ability and overall efficiency with HelpDesk. - Users often face **time delays** due to lags and frequent updates, which can hinder efficiency and satisfaction. #### What Are Recent G2 Reviews of HelpDesk? **["Effective Customer Communication, Needs Integration"](https://www.g2.com/survey_responses/helpdesk-review-11632836)** **Rating:** 4.0/5.0 stars _— Melissa H._ [Read full review](https://www.g2.com/survey_responses/helpdesk-review-11632836) **["Best support tool ever!"](https://www.g2.com/survey_responses/helpdesk-review-11749064)** **Rating:** 5.0/5.0 stars _— Paul B._ [Read full review](https://www.g2.com/survey_responses/helpdesk-review-11749064) #### What Are G2 Users Discussing About HelpDesk? - [What are the benefits of help desk software?](https://www.g2.com/discussions/helpdesk-what-are-the-benefits-of-help-desk-software) - [What are the main components of help desk support?](https://www.g2.com/discussions/helpdesk-what-are-the-main-components-of-help-desk-support) - [What are the features of help and support?](https://www.g2.com/discussions/what-are-the-features-of-help-and-support) - [What are the features of help desk software?](https://www.g2.com/discussions/helpdesk-what-are-the-features-of-help-desk-software) ### [Qpien](https://www.g2.com/products/qpien/reviews) Qpien is one messaging platform for omnichannel Support, Sales and Marketing platform designed for ecommerce. Qpien is a omni-channel customer support platform for E-commerce stores that allows your customer service team to manage all of your support, customer service in one place. E-commerce stores use Qpien to improve customer experience and increase the efficiency of their customer support teams. Using Qpien gives you a true all-in-one help desk experience across live chat, WhatsApp, Facebook and Instagram in one user-friendly platform, saving you time and money. - Easily manage all customer messages from Live Chat, WhatsApp, Instagram and FB - See all your products, customers and orders details without leaving Qpien panel - Customizing and adding Qpien Live Chat to your e-commerce store takes less than 1 minute - With Qpien you will boost sales, increase conversions and revenue - Stop losing sales by missing the conversation **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Qpien? - **Seller:** [Qpien](https://www.g2.com/sellers/qpien) - **HQ Location:** İstanbul, TR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c00fa54b6f13a2ec806aba20c759ed8f01da7acf01ed7f924d1b302131926ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqpien&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Qpien? **["All in One communication channel"](https://www.g2.com/survey_responses/qpien-review-8795147)** **Rating:** 4.0/5.0 stars _— Sakshi R._ [Read full review](https://www.g2.com/survey_responses/qpien-review-8795147) ### [ReplyDesk](https://www.g2.com/products/replydesk/reviews) ReplyDesk is both an ecommerce helpdesk and a multichannel order management solution designed for online sellers who want to consolidate and streamline their customer service operations across multiple selling channels. It offers an integrated multichannel inbox with a comprehensive range of help desk tools that enable sellers to better manage their customer service for more efficient ticket management and customer communication to improve response times and increase customer satisfaction rates. With an extensive selection of automated help desk and AI tools, including automatic ticket assignment for multi-agent service teams, AI-generated ticket summaries and responses, customizable SLA timers, and intelligent auto-replies, ReplyDesk helps sellers not only better manage their customer service operations, but also manage their support teams more easily and effectively. These advanced automation features reduce manual workload, minimize response delays, and ensure consistent service quality across all customer touchpoints. The platform's multichannel order management capabilities allow sellers to track, update, and resolve order-related inquiries and even address resolution and returns cases directly from ReplyDesk's interface, creating a seamless workflow between customer service, order fulfillment, and case resolution. This integration eliminates the need to switch between multiple platforms when addressing customer concerns about everything from order status to returns. ReplyDesk enables sellers to bring all their communication channels together into one simple, unified helpdesk by seamlessly integrating with a selection of leading ecommerce marketplaces, including Amazon, Etsy, and eBay, popular social media platforms, including Facebook, Instagram, and Twitter/X, shopping cart solutions, such as BigCommerce, Shopify, and WooCommerce, and email inboxes like Gmail, Yahoo, and Outlook. With such an extensive range of integrations, ReplyDesk makes it easy to provide five-star customer support to all your customers, no matter where they shop or how they prefer to communicate with you! **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate ReplyDesk? - **Personalization:** 8.3/10 (Category avg: 8.7/10) - **Communications Strategy Development:** 6.7/10 (Category avg: 8.6/10) - **Inbound Identification:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind ReplyDesk? - **Seller:** [Avi Assa](https://www.g2.com/sellers/avi-assa) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=250e73408df7520761732317cb018cf53bcd2a3e979fc954fe57551463c15893&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freplydesk&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of ReplyDesk? **["ReplyDesk - An all in one solution for managing orders from ecommerce platforms"](https://www.g2.com/survey_responses/replydesk-review-9734185)** **Rating:** 4.5/5.0 stars _— Brajesh S._ [Read full review](https://www.g2.com/survey_responses/replydesk-review-9734185) ### [Robylon AI](https://www.g2.com/products/robylon-ai-robylon-ai/reviews) Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide. **Average Rating:** 5.0/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate Robylon AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind Robylon AI? - **Seller:** [Robylon AI](https://www.g2.com/sellers/robylon-ai) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=386c0ae643d80ed9e725697373820585b08c0ad901a7ffeb00b215931b798059&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Frobylonai&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 83% Small, 7% Medium #### What Do G2 Reviewers Say About Robylon AI? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **efficiency of Robylon AI's voice agent** , significantly improving outreach and lead generation while saving time and resources. - Users value the **24/7 automation** of Robylon AI, enhancing support efficiency and customer satisfaction significantly. - Users commend Robylon AI for its **remarkable efficiency** , drastically reducing outreach time and optimizing resource utilization. - Users commend Robylon AI for its **exceptional customer satisfaction** , streamlining support and efficiently managing attendee requests. - Users appreciate the **ease of use** of Robylon AI, enabling efficient management of attendees and requests seamlessly. ##### Cons - Users find the **learning curve steep** due to manual processes and limitations on the free plan's capabilities. - Users note the **limited AI capabilities** of Robylon, with restrictions on analytics, ticket volume, and automation features. - Users find the **accent recognition inaccuracies** amusing but manageable, especially between American and British pronunciations. - Users report a **persistent hallucination issue** in 5-10% of cases, though accuracy has improved recently. - Users find the **manual process for consuming older tickets and chats** cumbersome and time-consuming for training the model. #### What Are Recent G2 Reviews of Robylon AI? **["Best AI voice agent to get your job done within minutes"](https://www.g2.com/survey_responses/robylon-ai-review-11585963)** **Rating:** 5.0/5.0 stars _— Charles P._ [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-11585963) **["AI-led customer support service that actually works"](https://www.g2.com/survey_responses/robylon-ai-review-10349046)** **Rating:** 5.0/5.0 stars _— Nikita N._ [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-10349046) ### [Saysimple](https://www.g2.com/products/saysimple/reviews) Saysimple is an omni channel customer communications platform, which enables businesses to connect all channels into one inbox. We help companies shift to effortless customer experiences on all channels. Turning service centers from cost into profit centers. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Saysimple? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind Saysimple? - **Seller:** [Saysimple Bv](https://www.g2.com/sellers/saysimple-bv) - **Year Founded:** 2014 - **HQ Location:** Haarlem, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d59c0b9d1106c559408945141e08d627e2af0ec8a5a4ba477c7ed135da348352&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsaysimple%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Saysimple? **["it what your sales team need"](https://www.g2.com/survey_responses/saysimple-review-8163360)** **Rating:** 5.0/5.0 stars _— Clinton S._ [Read full review](https://www.g2.com/survey_responses/saysimple-review-8163360) ### [Shared Inbox by Canary](https://www.g2.com/products/shared-inbox-by-canary/reviews) Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Shared Inbox by Canary? - **Communications Strategy Development:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Shared Inbox by Canary? - **Seller:** [Canary Mail](https://www.g2.com/sellers/canary-mail) - **Year Founded:** 2017 - **HQ Location:** San Francisco, US - **Twitter:** @CanaryMailApp 7,664 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72729545ee0a696be2d5485a4bc7bf9addd6a6241762721ce4574c5e4b00ae5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcanary-mail%2F&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 250% Medium, 150% Small #### What Do G2 Reviewers Say About Shared Inbox by Canary? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of Shared Inbox by Canary transformative for team collaboration and email management. - Users love the **unified inbox feature** of Canary, enhancing teamwork and simplifying email management seamlessly within Gmail. - Users appreciate the **intuitive collaboration** offered by Canary’s Shared Inbox, enhancing teamwork and simplifying email management. - Users love the **seamless collaboration** offered by Shared Inbox, enhancing teamwork and streamlining email management effectively. - Users appreciate the **streamlined communication** in Shared Inbox by Canary, enhancing team collaboration and organization effortlessly. ##### Cons - Users find it disappointing that Shared Inbox by Canary **lacks essential features** like alerts for unassigned emails and advanced reporting. - Users feel the **pricing is high** , making it challenging for non-profits and limiting overall accessibility. - Users find **usage limitations** frustrating, noting issues like the inability to set up double triggers effectively. - Users find the **chat functionality lacking** due to reliance on Gmail's conversation view and limited notification options. - Users feel the **pricing is steep** for small teams, making it less accessible compared to other options. #### What Are Recent G2 Reviews of Shared Inbox by Canary? **["Shared inbox by Canary for teams using shared inbox beyond Support"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451)** **Rating:** 5.0/5.0 stars _— Viet T._ [Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451) **["The Game-Changer for Efficient Marketing and Sales Client Communication"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482)** **Rating:** 5.0/5.0 stars _— Milford E._ [Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482) ### [AutoReply](https://www.g2.com/products/autoreply/reviews) AutoReply for Zoom Phone makes sure a missed call never turns into a lost lead. When you can't pick up, AutoReply automatically texts the caller back from your own Zoom Phone number, so contacts see your real number, replies land in your existing Zoom Phone SMS inbox, and every conversation stays in one clean, personal thread. Unlike auto-reply tools that fire instantly and can't be undone, AutoReply uses a smart delay window. When a missed call, voicemail, or unanswered text is detected, it waits (3 minutes by default) and watches for a reason not to send. If you call or text the contact back, if the caller rings again and you answer, or if that number was already replied to in the last 12 hours, the message is automatically cancelled. Internal coworkers and extensions are skipped entirely. The result is responsive, professional communication without redundant or robotic outreach. Core features include missed call auto-reply, which sends an SMS when you can't answer so callers know you got their call and will hear back, and voicemail auto-reply, which sends an automatic acknowledgment from your number when someone leaves a voicemail. The smart delay and smart cancellation logic ensures a reply is only sent when it's actually needed, and business hours scheduling means auto-replies only send during the hours you set. Upgrading to Pro unlocks custom reply templates with separate messages for missed calls, voicemails, after-hours situations, and unanswered texts; an adjustable delay you can tune from 1 minute up to 2 hours; after-hours auto-replies with a dedicated template; SMS auto-reply for incoming texts that go unanswered; and keyword and length filters for SMS replies. Setup is fast and secure. AutoReply installs from the Zoom Marketplace in a few seconds with no downloads or setup files, authorizes through Zoom's official OAuth flow (we never see or store your Zoom password), and handles all billing through Zoom Marketplace with no separate checkout or invoices. Pricing starts with a free plan that includes unlimited missed-call and voicemail auto-replies and requires no credit card. Pro is $8.99 per month with a 7-day free trial, and volume-tiered Business pricing is available for teams at $4.49 to $6.49 per seat per month. AutoReply requires an active Zoom Phone license with SMS enabled. #### Who Is the Company Behind AutoReply? - **Seller:** [AutoReply for Zoom](https://www.g2.com/sellers/autoreply-for-zoom) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [BotSpace](https://www.g2.com/products/botspace/reviews) BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools. **Average Rating:** 4.8/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate BotSpace? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) #### Who Is the Company Behind BotSpace? - **Seller:** [BotSpace](https://www.g2.com/sellers/botspace) - **Year Founded:** 2017 - **HQ Location:** Pune, Maharashtra - **Twitter:** @botspaceHQ 55 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac0055dff93bfdb5044c609c265c520ac43e62712793c79d5415f51c23177280&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotspacehq&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 70% Small, 27% Medium #### What Do G2 Reviewers Say About BotSpace? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **intuitive interface** of BotSpace, making WhatsApp marketing efficient and enjoyable to navigate. - Users praise the **exceptional customer support** of BotSpace, highlighting their dedication and responsiveness to queries. - Users commend the **automation features** of BotSpace, making WhatsApp marketing effortless and efficient for businesses. - Users appreciate the **easy integrations** with CRM systems like Hubspot, streamlining workflows and enhancing productivity effectively. - Users appreciate the **intuitive and user-friendly interface** of BotSpace, making WhatsApp marketing efficient and accessible. ##### Cons - Users feel that the **pricing can be high** for BotSpace, especially for additional numbers across different countries. - Users find the **pricing a bit costly** , especially for additional numbers, impacting those operating in multiple countries. - Users express frustration over **delayed response times** from customer support, impacting their ability to resolve issues swiftly. - Users experience **poor customer support** , with unqualified assistance and long wait times for urgent issues. - Users express frustration with **time delays** in support responses, impacting their ability to manage channels efficiently. #### What Are Recent G2 Reviews of BotSpace? **["Botspace is an exceptional WhatsApp marketing and automation tool!"](https://www.g2.com/survey_responses/botspace-review-10963909)** **Rating:** 5.0/5.0 stars _— Abhi R._ [Read full review](https://www.g2.com/survey_responses/botspace-review-10963909) **["Cooperative Team"](https://www.g2.com/survey_responses/botspace-review-11353049)** **Rating:** 4.5/5.0 stars _— ARTI R._ [Read full review](https://www.g2.com/survey_responses/botspace-review-11353049) ### [Chat2Desk](https://www.g2.com/products/chat2desk/reviews) Chat2Desk is a service for customer support and sales via messengers such as WhatsApp, Telegram, Facebook Messenger, Instagram, Viber and Online Chat. #### Who Is the Company Behind Chat2Desk? - **Seller:** [Chat2Desk](https://www.g2.com/sellers/chat2desk) - **Year Founded:** 2014 - **HQ Location:** Санкт-Петербург, RU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3efb3c1613a254a304207e075b88ab3c1ae8b6e0753ff8a0da703def509c0999&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchat2desk-official%2F&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® ### [chatlyn](https://www.g2.com/products/chatlyn/reviews) chatlyn is a guest communication platform for luxury and ultra-luxury hospitality. It brings WhatsApp, email, webchat, Instagram and Facebook Messenger, Airbnb and Booking.com into one inbox, connects to your property management system, and answers routine guest questions with an AI chatbot, so your team gives its time to the guests who need a person. More than 1,000 hotels worldwide work with chatlyn, from private-island resorts to grand city properties and multi-property collections, including Hotel Sacher, Soneva Fushi, The St. Regis Le Morne Resort, the IMLAUER Group and Spa Resort Geinberg. One inbox for every guest channel Conversations from the WhatsApp Business API, email (Gmail, Outlook including shared inboxes, IMAP/SMTP), your website's webchat widget, Instagram and Facebook Messenger, Airbnb and Booking.com arrive in one place. Your team assigns conversations to agents or teams, adds labels and private notes with @mentions, translates messages, uses AI-suggested replies, and filters by status, channel, assignee or saved custom views. Reservation data from your PMS appears beside each conversation, so agents reply with the guest's arrival date, stay details and booking history in view. First-level AI support on WhatsApp and webchat The AI chatbot answers repetitive questions (opening hours, spa times, parking, policies) from a knowledge base you provide, in around three seconds, at any hour and in the guest's language. Guests reach a person whenever they wish, by tapping a button or asking, and agents can take over any conversation at any moment. The AI informs and guides; it does not make or change reservations. At the IMLAUER Group it resolves 93% of queries; at Spa Resort Geinberg it answers 86% of webchat questions without staff involvement. Guest journey automations triggered by your PMS Reservation events (booking created, pre-arrival, check-in, check-out, departure) trigger WhatsApp messages at the moment you choose: immediately, after a delay, or at a set time such as 09:00 on arrival day. Messages use Meta-approved templates with merge fields for arrival date, check-in time and other reservation details, are sent in the guest's preferred language when a version exists, and can carry an SMS fallback that fires only if a WhatsApp message cannot be delivered. Cancellations and booking changes update the queue on their own, and ready-made template drafts for each reservation event give you a starting point, from pre-arrival information to a post-stay message that invites a review. WhatsApp, within Meta's rules chatlyn runs on the WhatsApp Business API: no five-device limit, template creation and Meta approval handled inside the platform, per-message tracking of sent, delivered, read and failed, and sends to static or dynamic guest lists for offers such as upgrades, spa treatments, dining or late checkout. Spa Resort Geinberg reaches more than 10,000 guests a year on WhatsApp with a 95% open rate. Reporting your front office can act on Reports cover first response time, resolution time, customer waiting time, and conversation volume by agent, team, label and channel, along with the delivery status of every sent template. Everything exports to CSV. Works where your team works iOS and Android apps with push notifications keep agents responsive away from the desk. At The St. Regis Le Morne, 30 butlers answer guests on a single WhatsApp number in under five minutes, around the clock, with every reply written personally. A browser extension for Chrome and Edge brings chatlyn's AI to any webpage for translation and drafting. PMS integrations chatlyn integrates with Oracle (OHIP and OPERA on-premise), protel, Mews, Apaleo, Guestline, Clock, FO Cloud, ASA, Casablanca and Sihot. One PMS connects per account, with multi-property support where the PMS provides it, and the chatlyn team sets up the connection with you. Built for luxury hospitality chatlyn concentrates on properties that compete on service: five-star hotels, resorts, collections and groups with international guests, premium facilities and concierge-level expectations. It is not built for short-term rentals, travel agencies or tour operators, and it works best with a supported PMS. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind chatlyn? - **Seller:** [chatlyn](https://www.g2.com/sellers/chatlyn) - **Year Founded:** 2023 - **HQ Location:** Vienna, AT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d61e5647c22f6920728ffa486369dd0c1b3bca9f56c0147f4c9ef2d52adaf2b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatlyn%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About chatlyn? _AI-generated summary from verified user reviews_ ##### Pros - Users praise **AI efficiency** of Chatlyn, enhancing communication across platforms with fast, accurate responses and excellent support. - Users praise Chatlyn for its **exceptional customer support** , ensuring seamless management of online conversations across platforms. - Users find Chatlyn's platform to be **incredibly easy to use** , making online conversation management seamless and efficient. - Users commend Chatlyn for its **exceptional support and technology** , effectively managing online conversations across multiple platforms. - Users highlight the **intelligent and efficient messaging features** of Chatlyn, enhancing customer interactions across platforms. #### What Are Recent G2 Reviews of chatlyn? **["The Best Tech and Support I've Experienced"](https://www.g2.com/survey_responses/chatlyn-review-9984116)** **Rating:** 5.0/5.0 stars _— Colm H._ [Read full review](https://www.g2.com/survey_responses/chatlyn-review-9984116) ### [CXONCLOUD](https://www.g2.com/products/cxoncloud/reviews) CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks. The loyal customers can be rewarded with promo codes & QR codes with automatic list generations & rewards management modules. #### Who Is the Company Behind CXONCLOUD? - **Seller:** [CXONCLOUD](https://www.g2.com/sellers/cxoncloud) - **Year Founded:** 2017 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=55bb4d57d31a1d1aac9cdf8d4c181f2c0e550d16e1126881f786cfc02b6b7c3a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcxoncloud&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Grasp](https://www.g2.com/products/grasp/reviews) Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Grasp? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) #### Who Is the Company Behind Grasp? - **Seller:** [Grasp](https://www.g2.com/sellers/grasp) - **Year Founded:** 2012 - **HQ Location:** Amsterdam, NL - **Twitter:** @Grasp\_EN 4,218 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0c1b577f03180d96060597f0e6193fc839915a95b93a293efeda97632907de0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetgrasp%2F&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 42% Small, 33% Large #### What Are Recent G2 Reviews of Grasp? **["Casengo review"](https://www.g2.com/survey_responses/grasp-review-2238564)** **Rating:** 4.5/5.0 stars _— Ronald J._ [Read full review](https://www.g2.com/survey_responses/grasp-review-2238564) **["Review for Casengo"](https://www.g2.com/survey_responses/grasp-review-4986991)** **Rating:** 4.5/5.0 stars _— Jackline T._ [Read full review](https://www.g2.com/survey_responses/grasp-review-4986991) #### What Are G2 Users Discussing About Grasp? - [What is Casengo used for?](https://www.g2.com/discussions/what-is-casengo-used-for) - [‹ Prev‹ Prev](/categories/customer-communications-management/free?order=g2_score&page=4#product-list) - [1](/categories/customer-communications-management/free?order=g2_score#product-list) - [2](/categories/customer-communications-management/free?order=g2_score&page=2#product-list) - [3](/categories/customer-communications-management/free?order=g2_score&page=3#product-list) - [4](/categories/customer-communications-management/free?order=g2_score&page=4#product-list) - 5 - [6](/categories/customer-communications-management/free?order=g2_score&page=6#product-list) - [Next ›Next ›](/categories/customer-communications-management/free?order=g2_score&page=6#product-list) Spotlight Categories [Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software) [Project Management Software](https://www.g2.com/categories/project-management) [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) [Data Science and Machine Learning Platforms](https://www.g2.com/categories/data-science-and-machine-learning-platforms) [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Customer Communications Management Themes](/categories/customer-communications-management/themes)