# Qpien Reviews
**Vendor:** Qpien  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Qpien
Qpien is one messaging platform for omnichannel Support, Sales and Marketing platform designed for ecommerce. Qpien is a omni-channel customer support platform for E-commerce stores that allows your customer service team to manage all of your support, customer service in one place. E-commerce stores use Qpien to improve customer experience and increase the efficiency of their customer support teams. Using Qpien gives you a true all-in-one help desk experience across live chat, WhatsApp, Facebook and Instagram in one user-friendly platform, saving you time and money. - Easily manage all customer messages from Live Chat, WhatsApp, Instagram and FB - See all your products, customers and orders details without leaving Qpien panel - Customizing and adding Qpien Live Chat to your e-commerce store takes less than 1 minute - With Qpien you will boost sales, increase conversions and revenue - Stop losing sales by missing the conversation




## Qpien Reviews
  ### 1. All in One communication channel

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sakshi R. | Pprocess Associate, Enterprise (> 1000 emp.)

**Reviewed Date:** November 01, 2023

**What do you like best about Qpien?**

It helps to connect with your customers that are available on different channels under one roof. It supports many communication channels like whatsapp, facebook, instagram etc. Its easy to use all in one communication channel will help to reduce resolution time.

**What do you dislike about Qpien?**

Disklike i found about Qpien is its pricing that is quite high and in the trial version provided there is not much features are available to use.

**What problems is Qpien solving and how is that benefiting you?**

Qpien is helping to manage the customer communication. With its target message option you can send specific message to the customer that has interest in specific prodcut. You can also send alert for the downtime directly from Qpien pannel.



- [View Qpien pricing details and edition comparison](https://www.g2.com/products/qpien/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+13%3A46%3A15+-0500&secure%5Bsession_id%5D=fa374042-e7dc-4957-ae14-ef438c21aba2&secure%5Btoken%5D=105a6414f149595a2d35cb3cdd2463d5e57023c76734ad0a053c99274e96b50c&format=llm_user)

## Qpien Features
**Channels**
- Multi-Channel Coverage
- Open Listening

**Design**
- Communications Strategy Development
- Personalization
- Inbound Identification
- Regulatory Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

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