Best Conversational Support Software - Page 10

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Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

Average Rating: 4.7/5.0

Total Reviews: 111

How Do G2 Users Rate Pylon?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.2/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.7/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Pylon?

  • Seller: Pylon
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    180 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Head of Customer Success, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 20% Medium

What Do G2 Reviewers Say About Pylon?

AI-generated summary from verified user reviews

Pros
  • Users find Pylon's platform to be extremely user-friendly, facilitating seamless team alignment and productivity from the start.
  • Users value the responsive customer support of Pylon through seamless Slack integration and diverse capabilities.
  • Users find Pylon's intuitive dashboard and Slack integration essential for efficient support and team communication.
  • Users love the efficient case management of Pylon, enabling quick responses and organized support operations.
  • Users appreciate the efficiency of Pylon, enhancing team alignment and productivity with automated notifications and real-time dashboards.
Cons
  • Users find Pylon's limited features make navigation difficult, lacking essential functionality affecting user location tracking.
  • Users note the missing features in Pylon, like better email support and improved ticket tagging for AI analytics.
  • Users find the learning curve of Pylon a bit cumbersome initially, though it improves with custom views.
  • Users find the steep learning curve of Pylon challenging initially, but benefits emerge after customization and acclimation.
  • Users highlight email issues in Pylon, wishing for better support for email threading and inline image resizing.

What Are Recent G2 Reviews of Pylon?

Updated August 2026.

How Many Conversational Support Software Products Does G2 Track?

Total Products under this Category: 252

Category Stats (Sep 2026)

  • Average Rating: 4.57/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Whelp (+4.99%) - Among all products in this category, Whelp recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Conversational Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 69,600+ Authentic Reviews
  • 252+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Support Software

G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Missive, and Freshdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=missive&focus%5B%5D=freshdesk)

Chablyy

Chablyy is a smart chat platform that helps businesses, creators, and service providers turn social media conversations into loyal clients. It brings all your Instagram, Facebook, and WhatsApp messages together in one simple inbox, making it easy to reply, follow up, and manage every customer relationship from a single place. Chablyy uses conversational tools powered by AI to help you reply instantly, personalize messages, and never miss a lead again. You can schedule, collect payments, or share booking links — all inside the chat. Designed for modern entrepreneurs and creative brands, Chablyy keeps your client communication natural, organized, and results-driven. Whether you run a salon, agency, or small business, it helps you connect with your audience and grow faster through better conversations. Key Highlights: - Unified inbox for Instagram, Facebook & WhatsApp - Smart AI chat assistance for instant replies - Follow-up reminders and lead tracking - Integrations with Calendly, Google Sheets & payment tools - Clean, no-code setup — ready to use in minutes

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Chablyy?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Chablyy?

AI-generated summary from verified user reviews

Pros
  • Users love the seamless AI integration of Chablyy, which enhances communication and boosts client conversions efficiently.
  • Users love Chablyy's natural AI responses, which streamline managing messages and enhance client conversion effortlessly.
  • Users appreciate the seamless communication capabilities of Chablyy, enhancing their efficiency and client engagement.
  • Users find Chablyy to provide a simple and intuitive management of social media messages, enhancing efficiency and client conversion.
  • Users love the efficiency of Chablyy, streamlining communication and saving time for better client engagement.
Cons
  • Users note integration issues with third-party tools, particularly CRM platforms, affecting overall convenience and functionality.

What Are Recent G2 Reviews of Chablyy?

CM.com Mobile Service Cloud

All-in-one Customer Service Software to deliver superior experiences, engage customers, and increase customer happiness.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind CM.com Mobile Service Cloud?

  • Seller: CM.com
  • Year Founded: 1999
  • HQ Location: Breda, Noord-Brabant
  • Twitter: @CMcom_
    1,698 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    744 employees on LinkedIn®
  • Ownership: AMS: CMCOM

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of CM.com Mobile Service Cloud?

DigitalCX

DigitalCX is an AI driven conversation platform that helps businesses to engage with their customers – solve problems, answer questions and complete transactions to get their job done! As a result, businesses increase customer satisfaction, decrease call volume and improve conversion rate. Combines machine learning with business rules for the most optimum results. Platform is easy to use and maintain without a single line of code, comes with dashboards out of the box and supports 30 different languages.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind DigitalCX?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of DigitalCX?

What Are G2 Users Discussing About DigitalCX?

DripTell

DripTell is an AI-powered omnichannel customer conversation platform that helps businesses manage sales, marketing and customer support from one shared workspace. Teams can communicate with customers across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, web chat and AI voice calls while maintaining a unified customer profile and conversation history. DripTell includes a shared team inbox, contact management, CRM capabilities, campaigns, automation workflows, AI agents, ticketing, team collaboration, mobile apps and developer integrations. Businesses can automate lead qualification, customer support, appointment booking, follow-ups, marketing campaigns and other customer engagement workflows while allowing human agents to take over conversations whenever required. DripTell is designed for growing businesses, sales teams, support teams, marketing agencies and organizations that need to manage customer communication across multiple channels without switching between separate tools.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate DripTell?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Proactive Engagement: 10.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.3/10 (Category avg: 8.5/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind DripTell?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of DripTell?

Gruvi

Gruvi is customer support software built for teams who need a simple, fast support inbox without days of configuration. With insights, alerts & AI that just works. Gruvi brings you a unified inbox, (chat, socials, and emails) with bundled access to Chloe, our AI agent that handles up to 80% of queries, learns from your website, PDF policies or anything else you provide. Unlike other platforms, Gruvi provides tailored replies based on our human empathy engine - looking back at your customers' history and providing them joined up replies that don't drive them away. We offer unlimited human seats on every plan. Get started with Gruvi in 5 minutes, for customer support that feels human.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Gruvi?

  • Proactive Engagement: 10.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Gruvi?

  • Seller: Gruvi
  • Year Founded: 2025
  • HQ Location: London, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Gruvi?

IrisAgent

IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate IrisAgent?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind IrisAgent?

  • Seller: IrisAgent
  • Year Founded: 2020
  • HQ Location: Mountain View, US
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of IrisAgent?

LeadSquared Service CRM

LeadSquared Service CRM is our customer support and ticketing product, aimed at helping service and support teams manage inquiries across channels, automate routine resolution work, and track service metrics. We introduced it more recently than our sales and marketing products, and we position it as going beyond a traditional help desk by connecting service data with the customer's full sales and marketing history. The core of our product is a ticketing system that consolidates customer conversations from channels like WhatsApp, email, chat, calls, and social media into a unified inbox, so agents don't need to switch between separate tools to respond. We support a parent-child ticketing structure and co-ownership, allowing multiple agents or teams to collaborate on a single complex issue, along with deduplication to prevent the same inquiry from generating multiple tickets across channels. Our automation features include auto-routing tickets based on agent availability and capacity, AI-generated summaries meant to give agents quick context on a conversation's history, AI-drafted reply suggestions, and sentiment tracking intended to flag frustrated customers earlier in the conversation. We also include multi-level escalation rules tied to custom SLAs, and quality-check tooling that evaluates agent conversations against predefined criteria automatically rather than through manual review alone. A distinguishing feature we highlight is the ability to run Service CRM as a standalone product or combine it with our Sales CRM for a unified "sales x service" view — meaning an agent handling a support ticket can see the same customer's sales history, and vice versa, rather than these functions living in disconnected systems. Our reporting covers ticket trends, agent productivity, resolution times, and customer satisfaction (CSAT) tracking. We've designed setup to be template-driven, with predefined ticket fields and automation templates meant to reduce initial configuration time. We also have an upcoming lineup of AI capabilities currently in beta, aimed at more autonomous handling of repetitive queries, expected to soon be part of our generally available product.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind LeadSquared Service CRM?

  • Seller: LeadSquared
  • Year Founded: 2011
  • HQ Location: Bangalore
  • Twitter: @LeadSquared
    1,470 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,063 employees on LinkedIn®
  • Phone: 848-248-4002

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About LeadSquared Service CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient contact management in LeadSquared Service CRM for streamlining lead operations and follow-ups.
  • Users find LeadSquared Service CRM's lead management and tracking features invaluable for daily operations and outreach efficiency.
  • Users value the effective team management capabilities of LeadSquared Service CRM for seamless lead tracking and communication.
  • Users value the tracking ease of LeadSquared Service CRM for effectively managing leads and follow-ups.
Cons
  • Users experience poor performance with LeadSquared, noting slow responses and lack of real-time updates in the system.
  • Users often experience slow loading times in LeadSquared Service CRM, impacting their overall efficiency and real-time updates.
  • Users experience slow performance with LeadSquared Service CRM, leading to delays and outdated information during use.
  • Users experience system lagging, which affects the timely updates and overall performance of LeadSquared Service CRM.

What Are Recent G2 Reviews of LeadSquared Service CRM?

melibo

melibo develops specialized AI agents for e-commerce that automatically answer repetitive inquiries related to order status, returns, complaints, and product information. The agents integrate seamlessly with common e-commerce systems such as Zendesk, Freshdesk, GREYHOUND, Shopify, Shopware, Xentral, PlentyOne, and weclapp, operating directly within the existing tech stack without switching between systems. The AI agents work exactly where customer inquiries arise — whether in chat, in the helpdesk, or via email. Instead of relying on basic FAQ bots, melibo uses powerful AI agents powered by generative AI, rule-based flows, and a central knowledge base that is individually tailored to each company. Businesses remain in full control at all times through configurable guidelines, transparent training data, and intelligent monitoring — all within one intuitive platform. Who is melibo for? melibo is designed for e-commerce brands, direct-to-consumer brands, online retailers, and other companies that want to grow without outsourcing their customer service or scaling it manually. It is particularly suitable for companies that receive a high volume of similar service inquiries and want to make their customer support more efficient, faster, and more scalable. Why melibo? E-commerce focus: Specifically developed to address the challenges of online retail. Strong integrations: Connects to common systems without technical hurdles. Fast go-live: Thanks to plug-and-play connectors and best-practice templates. Relief and efficiency: Fewer tickets, shorter response times, and more focus on complex customer issues. Made and hosted in Germany: GDPR-compliant, secure, and tailored to the requirements of European companies.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate melibo?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind melibo?

  • Seller: melibo
  • HQ Location: Frankfurt am Main, DE
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of melibo?

Nodus AI Systems

Nodus AI Systems is an Australian-built AI receptionist and business operating system for small and medium businesses that lose work simply because nobody could get to the phone. It starts with the call. A Nodus AI receptionist answers every inbound call, day or night, in a natural voice. It greets the caller in your business's name, answers the questions your customers actually ask, qualifies the job, and books the appointment straight into your real calendar - Google Calendar, not a separate portal you have to check. Every call is recorded, transcribed and summarised, so you can read in ten seconds what took the caller four minutes to explain. The caller lands in the built-in CRM as a contact with the transcript attached, and automatic SMS and email follow-up starts without anyone remembering to send it. Most answering services stop there, having taken a message. Nodus keeps going. The same system runs outbound follow-up and closing calls on leads that went quiet, publishes SEO content and local landing pages so more people find you in the first place, posts to Facebook, Instagram and LinkedIn, runs email and SMS campaigns, sends quotes and invoices and collects payment, and puts email, SMS, WhatsApp and Instagram messages into one shared inbox. It is one system on one contact record, rather than six subscriptions that do not talk to each other. Pricing is per business, not per seat or per user. Reception, at A$149 per month, is the receptionist on its own. Complete, at A$1,497 per month, is the whole system. Larger and multi-department deployments are quoted per programme. Nodus is built for trades, clinics, salons, professional services, dealerships and other appointment-driven businesses, and is configured for your business before it goes live - your services, your hours, your prices, your booking rules. Setup is done with you, not handed over as a blank workspace.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Nodus AI Systems?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Nodus AI Systems?

Omnichannel Solution with AI Chatbot

Advanced Omnichannel is designed for Startups and Enterprises to bring together all communication channels - emails, social media, live chat, phone calls, and messages - connecting you seamlessly with your customers into one unified system.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Omnichannel Solution with AI Chatbot?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Omnichannel Solution with AI Chatbot?

Revmo AI

Revmo AI is a conversational AI platform that provides autonomous AI agents to handle inbound customer interactions across voice and text channels. The platform operates 24/7, answering all inbound inquiries while integrating directly with enterprise systems to turn conversations into completed outcomes. Designed for multi-location enterprises, Revmo AI functions as a virtual agent capable of executing tasks that traditionally require human staff, including scheduling appointments, processing orders, managing requests, and coordinating actions across connected systems. The platform supports 32 languages and works across phone, SMS, and chat interfaces. Unlike scripted voice automation tools that route calls or provide basic responses, Revmo AI orchestrates full workflows by connecting to existing business systems and taking action within them. This approach allows the AI agent to mirror the capabilities of a trained employee rather than serving as a simple answering service. Key capabilities include: - 24/7 autonomous responses across phone and text channels with no human fallback required for routine interactions - Direct system integration enabling the AI to complete real workflows like booking appointments, taking orders, and processing customer requests - Multi-language support for 32 languages, allowing enterprises to serve diverse customer bases without specialized staffing - Built-in analytics providing visibility into interaction volumes, outcomes, and revenue captured from previously missed opportunities -Multi-location scalability delivering consistent customer experiences across all business locations without proportional headcount increases Organizations use Revmo AI to reduce missed calls and slow response times, improve frontline staff productivity by offloading routine inquiries, and convert inbound demand into completed transactions. The platform is particularly suited for enterprises managing high volumes of customer interactions across multiple sites where consistency and availability directly impact revenue.

Average Rating: 4.9/5.0

Total Reviews: 11

How Do G2 Users Rate Revmo AI?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)

Who Is the Company Behind Revmo AI?

  • Seller: Revmo
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Phoenix, AZ
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 36% Medium

What Are Recent G2 Reviews of Revmo AI?

Shared Inbox by Canary

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Shared Inbox by Canary?

  • Proactive Engagement: 10.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 10.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Shared Inbox by Canary?

  • Seller: Canary Mail
  • Year Founded: 2017
  • HQ Location: San Francisco, US
  • Twitter: @CanaryMailApp
    7,664 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 250% Medium, 150% Small

What Do G2 Reviewers Say About Shared Inbox by Canary?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Shared Inbox by Canary, enabling quick setup and efficient team collaboration.
  • Users highlight the Unified Inbox of Canary, transforming chaotic email management into seamless team collaboration.
  • Users value the intuitive collaboration features of Canary's Shared Inbox, enhancing teamwork and communication across various inboxes.
  • Users love the collaborative features of Shared Inbox by Canary, enhancing teamwork and streamlining email management effortlessly.
  • Users value the streamlined communication provided by Shared Inbox by Canary, enhancing teamwork and organization significantly.
Cons
  • Users find missing features frustrating, particularly limitations on tags, reporting, and basic AI capabilities in the free plan.
  • Users find the pricing steep, especially for small teams and non-profits, limiting accessibility and usage opportunities.
  • Users find the usage limitations of the free plan frustrating, lacking essential features like multiple tags.
  • Users find the chat functionality limiting due to reliance on Gmail's conversation view and notification issues.
  • Users find the pricing of Shared Inbox by Canary to be high, especially for small teams and non-profits.

What Are Recent G2 Reviews of Shared Inbox by Canary?

Skit

Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, Skit.ai can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit currently serves a variety of enterprise clients across diverse sectors. Enterprises have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. Featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6, Skit has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India.

Average Rating: 2.5/5.0

Total Reviews: 2

How Do G2 Users Rate Skit?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.2/10)
  • Proactive Engagement: 0.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 0.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 0.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Skit?

  • Seller: Skit
  • Year Founded: 2016
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    174 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium, 33% Small

What Are Recent G2 Reviews of Skit?

StepsAI

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate StepsAI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind StepsAI?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of StepsAI?

Voca Conversational Interaction Center

Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Voca Conversational Interaction Center?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Voca Conversational Interaction Center?

  • Seller: AudioCodes
  • Year Founded: 1993
  • HQ Location: Or Yehuda, Tel Aviv District, Israel
  • LinkedIn® Page: www.linkedin.com
    1,362 employees on LinkedIn®
  • Ownership: NASDAQ: AUDC

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Voca Conversational Interaction Center?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026