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IrisAgent

By IrisAgent

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IrisAgent Reviews & Product Details

IrisAgent Media

IrisAgent Demo - AI-powered resolution for simple, repetitive tickets
IrisAgent provides recommended resolution from knowledge base and past similar tickets right at the fingertips. Enable your team to provide lightning fast support.
IrisAgent Demo - Empower support agents with product context
Integrate support with engineering and product sources to contextualize user issues and prevent costly engineering escalations.
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IrisAgent Reviews (2)

Reviews

IrisAgent Reviews (2)

4.8
2 reviews
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Chetan D.
CD
Cofounder
Mid-Market (51-1000 emp.)
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"Really useful AI integration for Support Agents"
What do you like best about IrisAgent?

I love the fact that the AI chatbot is conversational and intuitive and our users liked chatting with it. Review collected by and hosted on G2.com.

What do you dislike about IrisAgent?

I wouldn't call it a dislike, but if there were some way to give feedback about the existing features or request a new one, then that would have been helpful Review collected by and hosted on G2.com.

Hilary L.
HL
Support Operations Manager
Mid-Market (51-1000 emp.)
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"Great AI tool for support ops"
What do you like best about IrisAgent?

I like the hands-on approach from the IrisAgent team. Using AI can be daunting but the team were so helpful each step of the way, it made onboarding really easy Review collected by and hosted on G2.com.

What do you dislike about IrisAgent?

No real dislikes as such. Looking back at the start of our journey, I would've loved more guidance or insight into defining our category tags to suit our business model. But this is just part of the learning curve Review collected by and hosted on G2.com.

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