IrisAgent

2 reviews

IrisAgent is a proactive, AI-powered customer support platform with product and user context. With proactive support and AI-powered ticket intelligence, IrisAgent makes it easy for support teams to work collaboratively with product and engineering organizations to prevent escalations, drive informed action, and align on what really matters. It takes simple, repetitive tickets off your support team’s plate, but it's more than just a chatbot. It takes a 360-degree view of customer support operations, leveraging product and user context to gain meaningful insight into the ‘why’ behind tickets associated with bugs, performance issues, and outages to create support workflows and recommend operational improvements.