Best Contact Center Software for Small Business - Page 5

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 520

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+19.13%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,100+ Authentic Reviews
  • 520+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Nextiva, Ringover, Google Contact Center AI, Talkdesk, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=nextiva&focus%5B%5D=ringover&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&segment=small-business)

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 152

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    344 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.
  • Users experience call processing delays and find dialer functionality development lacking, impacting their overall satisfaction.

What Are Recent G2 Reviews of Puzzel CX Platform?

Dixa

Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic.

Average Rating: 4.2/5.0

Total Reviews: 380

How Do G2 Users Rate Dixa?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Dixa?

  • Seller: Dixa
  • Year Founded: 2015
  • HQ Location: Copenhagen, Capital Region
  • Twitter: @DixaApp
    2,708 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    152 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Agent
  • Top Industries: Retail, Leisure, Travel & Tourism
  • Company Size: 53% Medium, 43% Small

What Do G2 Reviewers Say About Dixa?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dixa, benefiting from its friendly interface and fast customer support.
  • Users appreciate the helpful customer support agents of Dixa, benefiting from their fast and effective assistance.
  • Users commend Dixa for its exemplary customer support, providing prompt assistance that enhances service efficiency.
  • Users find Dixa incredibly intuitive, making customer support seamless and daily tasks significantly easier to manage.
  • Users appreciate the improved efficiency Dixa provides by consolidating communication channels and simplifying workflows.
Cons
  • Users find the missing features in Dixa limiting, affecting customization, navigation, and overall user experience.
  • Users express frustration over limited features in Dixa, hindering customization and analytics, affecting overall efficiency.
  • Users find the lack of features in Dixa limiting, expressing a need for improved functionality and customization options.
  • Users face chat functionality issues that hinder their workflow and complicate the overall user experience.
  • Users experience a lack of clarity in analytics, with limited options impacting data optimization and usability.

What Are Recent G2 Reviews of Dixa?

What Are G2 Users Discussing About Dixa?

Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

Average Rating: 4.7/5.0

Total Reviews: 53

How Do G2 Users Rate Ultatel?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Ultatel?

  • Seller: Ultatel
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Herndon, Virginia
  • Twitter: @ultatel
    138 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 75% Small, 23% Medium

What Do G2 Reviewers Say About Ultatel?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive and knowledgeable customer support, ensuring quick and effective issue resolution at Ultatel.
  • Users praise Ultatel’s responsive and knowledgeable customer service, ensuring prompt resolution and reliable support during onboarding.
  • Users praise the reliability of Ultatel, highlighting its consistent performance and seamless communication management for businesses.
  • Users value the ease of use of Ultatel, making communication management straightforward and efficient for all businesses.
  • Users praise the responsive support and intuitive design of Ultatel, enhancing their overall VoIP experience.
Cons
  • Users often experience slow performance and lack of intuitive controls in the Ultatel admin dashboard, affecting usability.
  • Users face a complex setup process, making initial configuration and advanced call flow adjustments challenging and time-consuming.
  • Users experience glitches in Ultatel, struggling with slow performance and frequent issues across devices and admin tasks.
  • Users face access issues with Ultatel, struggling with connectivity and needing the app open at all times.
  • Users express a desire for more self-service options in the portal, preferring to manage tasks independently.

What Are Recent G2 Reviews of Ultatel?

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ipSCAPE

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Average Rating: 4.8/5.0

Total Reviews: 28

How Do G2 Users Rate ipSCAPE?

  • Concurrent Calling: 9.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.9/10 (Category avg: 8.9/10)

Who Is the Company Behind ipSCAPE?

  • Seller: IPscape
  • Year Founded: 2005
  • HQ Location: North Sydney, NSW
  • Twitter: @IPscape
    435 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Financial Services
  • Company Size: 79% Small, 18% Medium

What Are Recent G2 Reviews of ipSCAPE?

Xima CCaaS

Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams.

Average Rating: 4.5/5.0

Total Reviews: 24

How Do G2 Users Rate Xima CCaaS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Xima CCaaS?

  • Seller: Xima Software
  • Year Founded: 2007
  • HQ Location: South Jordan
  • Twitter: @ximasoftware
    129 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    45 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Xima CCaaS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and account management effortless.
  • Users find the easy setup process of Xima CCaaS straightforward, enhancing their overall experience significantly.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
Cons
  • Users find the app functionality lacking, reporting issues with smoothness and reliability on both mobile and PC versions.
  • Users are disappointed by the quality issues in Xima CCaaS, experiencing unreliability in both mobile and PC applications.
  • Users find the software improvements of Xima CCaaS lacking, experiencing issues with both mobile and PC applications.
  • Users find unreliability in the Xima CCaaS apps, with both Android and PC versions underperforming as expected.

What Are Recent G2 Reviews of Xima CCaaS?

Adversus

Adversus is a Danish software company founded in 2015 and headquartered in Aarhus, Denmark. We build cloud-based outbound sales software for teams that rely on the phone as a primary revenue channel. Our platform supports over 20 million calls every month across more than 150 countries. Adversus gives sales teams the tools to run structured outbound calling operations at scale. Core features include automated and power dialing, real-time campaign dashboards, call recording, live agent monitoring, built-in compliance controls, and flexible CRM integrations. Managers get a live view of what every rep is doing, how campaigns are converting, and where performance is lagging, all from a single platform. Outbound sales teams typically lose productivity to manual dialing, inconsistent rep activity, and limited visibility into what is actually happening on the floor. Adversus solves this by automating the parts of the workflow that slow reps down while giving managers the oversight they need to coach effectively and run campaigns with confidence. With over 194,000 successes generated for customers every month, the results show up in the numbers.

Average Rating: 4.8/5.0

Total Reviews: 45

How Do G2 Users Rate Adversus?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Adversus?

  • Seller: Adversus
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Aarhus C, Midtjylland
  • Twitter: @adversus
    8 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    85 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Marketing and Advertising
  • Company Size: 84% Small, 14% Medium

What Do G2 Reviewers Say About Adversus?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Adversus for effective lead management and pipeline maintenance.
  • Users value the effective lead management of Adversus, ensuring timely follow-ups and strong pipeline maintenance.
  • Users appreciate the CRM integration for effectively managing leads and maintaining their sales pipeline.
  • Users appreciate the excellent customer support of Adversus, ensuring assistance is available when required.
  • Users appreciate the ease of use in managing leads and maintaining pipelines with Adversus.
Cons
  • Users feel that the inbound call handling could be improved for a smoother experience with Adversus.

What Are Recent G2 Reviews of Adversus?

What Are G2 Users Discussing About Adversus?

Bright Pattern

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.

Average Rating: 4.4/5.0

Total Reviews: 84

How Do G2 Users Rate Bright Pattern?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Bright Pattern?

  • Seller: Bright Pattern
  • Year Founded: 2010
  • HQ Location: San Bruno, CA
  • Twitter: @BrightPatternUS
    2,291 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Telecommunications
  • Company Size: 45% Medium, 34% Small

What Do G2 Reviewers Say About Bright Pattern?

AI-generated summary from verified user reviews

Pros
  • Users value the all-inclusive data management features of Bright Pattern for effective call center operations.
  • Users value the comprehensive tools provided by Bright Pattern for effectively managing a call center.

What Are Recent G2 Reviews of Bright Pattern?

What Are G2 Users Discussing About Bright Pattern?

Salesmsg

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

Average Rating: 4.7/5.0

Total Reviews: 424

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How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 5.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • Twitter: @salesmsg
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users find Salesmsg to be highly user-friendly and intuitive, making communication seamless and convenient.
  • Users find easy communication with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times.
  • Users value the easy integration with HubSpot, enhancing their workflow for sending personalized SMS to customers.
  • Users love the seamless integration with HubSpot, enhancing communication and lead management effectively.
  • Users appreciate the responsive customer support of Salesmsg, noting their availability and genuine investment in user success.
Cons
  • Users wish for missing features like dark mode and large image support to enhance their Salesmsg experience.
  • Users face messaging issues with text delivery and limitations on SMS sending, affecting overall usability and efficiency.
  • Users report sending issues with Salesmsg, facing blank panels and missing feedback on message delivery and responses.
  • Users report slow loading in the mobile app, making it hard to efficiently send messages and attachments.
  • Users experience SMS delivery issues, leading to delays in message visibility and unexpected call notifications.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

Ameyo by Exotel Cloud Contact Center

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Average Rating: 4.3/5.0

Total Reviews: 233

How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

  • Seller: Exotel
  • Year Founded: 2011
  • HQ Location: Bangalore, Karnataka
  • Twitter: @Exotel
    2,937 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    749 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Inside sales specialist, Assistant Manager
  • Top Industries: Education Management, Financial Services
  • Company Size: 49% Medium, 31% Large

What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Ameyo, seamlessly managing customer interactions through an intuitive interface.
  • Users value the versatile features of Ameyo, ensuring efficient customer interactions through seamless integration and user-friendly design.
  • Users appreciate the efficiency of Ameyo, benefiting from seamless management of customer interactions and time-saving automation.
  • Users highlight the seamless integration with CRM tools in Ameyo, enhancing efficiency and customer satisfaction significantly.
  • Users value the seamless management of customer interactions in one place, enhancing efficiency and satisfaction.
Cons
  • Users note limited customization in Ameyo, particularly for complex workflows and specific reporting needs.
  • Users find the difficult setup of Ameyo challenging, especially for new users and small teams adjusting to the interface.
  • Users note a steep learning curve with Ameyo, making it challenging for new agents to navigate features efficiently.
  • Users experience slow loading times during heavy traffic, impacting efficiency and user experience on the platform.
  • Users find the interface overwhelming, especially new users and small teams due to complex features and options.

What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

CloudCall

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Average Rating: 3.9/5.0

Total Reviews: 74

How Do G2 Users Rate CloudCall?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind CloudCall?

  • Seller: CloudCall Group Plc
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Boston, USA
  • Twitter: @CloudCall
    2,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    67 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Staffing and Recruiting, Information Technology and Services
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About CloudCall?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in CloudCall, facilitating seamless communication and integration with their workflow.
  • Users value the easy integration of CloudCall with existing systems, enhancing connectivity and collaboration effortlessly.
  • Users find the easy setup of CloudCall efficient, allowing quick implementation and seamless integration with existing systems.
  • Users love the seamless integrations of CloudCall, enhancing communication with easy setup and responsive support.
  • Users commend exceptional customer support from CloudCall, highlighting their commitment and responsiveness in resolving issues effectively.
Cons
  • Users report poor call quality with frequent drops and unreliable connections impacting their communication experience.
  • Users experience audio problems with CloudCall, leading to difficulties in communication during calls.
  • Users experience frequent call drops with CloudCall, making the service unreliable and frustrating to use.
  • Users report call connectivity issues with CloudCall, making communication unreliable and frustrating during calls.
  • Users experience confusing log-in processes and delayed support responses, impacting their overall satisfaction with CloudCall.

What Are Recent G2 Reviews of CloudCall?

What Are G2 Users Discussing About CloudCall?

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 45

How Do G2 Users Rate Diabolocom?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Session Summary Notes: 5.6/10 (Category avg: 8.5/10)
  • Administrator Access: 7.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Diabolocom?

  • Seller: Diabolocom
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 63% Medium, 29% Small

What Do G2 Reviewers Say About Diabolocom?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptionally responsive customer support from Diabolocom, ensuring a smooth implementation and ongoing assistance.
  • Users appreciate the customization capabilities of Diabolocom, enabling tailored integrations and seamless adaptation to their needs.
  • Users appreciate the ease of use of Diabolocom, benefiting from intuitive interfaces and seamless CRM integration.
  • Users praise the easy implementation of Diabolocom, benefiting from responsive support and quick integration with existing systems.
  • Users appreciate the efficiency of Diabolocom, seamlessly integrating with systems and enhancing agent productivity.
Cons
  • Users find the missing features in Diabolocom limit integration and hinder the customization of their processes.
  • Users report that customer support is often unresponsive, making it difficult to get timely assistance when required.
  • Users desire improved admin control and integration within Diabolocom to streamline their workflow and reduce redundancy.
  • Users express a need for better admin integration within Salesforce to streamline tasks and enhance functionality.
  • Users desire deeper AI integration within Salesforce to streamline features and reduce redundant tasks.

What Are Recent G2 Reviews of Diabolocom?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of real-time translations in Enghouse Contact Center, enhancing communication across various channels.
  • Users appreciate the accuracy of information in Enghouse, enhancing support and ensuring effective customer interactions.
  • Users value the AI efficiency of Enghouse, enhancing customer interactions with smart matching and insightful analysis.
  • Users value the smart AI integration of Enghouse Contact Center, enhancing customer support across multiple communication channels.
  • Users appreciate the intelligent AI technology of Enghouse Contact Center, enhancing support and customer interactions across channels.
Cons
  • Users find the complex customization required for settings daunting, highlighting the need for advanced technical support.
  • Users find the complex implementation of Enghouse Contact Center requires extensive customization and technical support for effective deployment.
  • Users find the complex configuration and deployment process of Enghouse Contact Center challenging and resource-intensive.
  • Users find the complex setup process challenging, requiring technical support and significant financial investment.
  • Users face customization difficulties in configuring settings, necessitating advanced technical support and complicating deployment.

What Are Recent G2 Reviews of Enghouse Contact Center?

CONQUER

Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization.

Average Rating: 4.3/5.0

Total Reviews: 119

How Do G2 Users Rate CONQUER?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CONQUER?

  • Seller: CONQUER
  • Year Founded: 2007
  • HQ Location: Reno, NV
  • LinkedIn® Page: www.linkedin.com
    87 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Sports, Human Resources
  • Company Size: 36% Large, 35% Medium

What Do G2 Reviewers Say About CONQUER?

AI-generated summary from verified user reviews

Pros
  • Users find CONQUER's ease of use enhances efficiency, making calls and recording dispositions simple and quick.
  • Users value the seamless automation features of CONQUER, which simplify daily tasks and enhance training efficiency.
  • Users value the easy call recording feature of CONQUER, enhancing efficiency and ease of training for new employees.
  • Users value the customizability of CONQUER, enabling tailored cadences and empowering reps with autonomy.
  • Users value the extensive customization options in CONQUER, empowering reps with autonomy and tailored cadences.
Cons
  • Users face significant call issues, including audio delays and lost recordings, impacting compliance and functionality.
  • Users face call management issues, struggling with voicemail transcriptions and missing recordings, impacting compliance and usability.
  • Users find the difficult implementation process lengthy, though support is helpful throughout the setup.
  • Users find the implementation challenges frustrating, though assistance from support helps ease the process.
  • Users are frustrated by missing features like call recordings in Conquer, impacting compliance and usability.

What Are Recent G2 Reviews of CONQUER?

VICIdial

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Average Rating: 4.1/5.0

Total Reviews: 38

How Do G2 Users Rate VICIdial?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind VICIdial?

  • Seller: Vicidial Group
  • Year Founded: 2007
  • HQ Location: St Petersburg, Florida
  • Twitter: @vicidial
    22,527 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Small, 44% Medium

What Do G2 Reviewers Say About VICIdial?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in VICIdial, appreciating its light setup and scalability for effective management.
  • Users value VICIdial for its scalability, ease of setup, and comprehensive reporting features that enhance call management.
  • Users find the easy setup of VICIdial to be convenient and user-friendly, enhancing their experience.
  • Users value the excellent reporting services in VICIdial, enabling effective monitoring of agent performance and costs.
  • Users find the setup process easy with VICIdial, making it quick to get started and operational.
Cons
  • Users struggle with the difficult implementation of VICIdial, finding initial setup and usability particularly challenging.
  • Users find the difficult learning curve daunting, with a need for a more intuitive and user-friendly interface.
  • Users find the learning curve steep with VICIdial, as initial setup and usability pose significant challenges.
  • Users find the poor interface design of VICIdial challenging and not user-friendly, impacting their overall experience.
  • Users often face setup challenges with VICIdial, encountering difficulties that complicate the initial experience.

What Are Recent G2 Reviews of VICIdial?

What Are G2 Users Discussing About VICIdial?

Sharpen

Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes.

Average Rating: 4.0/5.0

Total Reviews: 42

How Do G2 Users Rate Sharpen?

  • Has the product been a good partner in doing business?: 7.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Sharpen?

  • Seller: Sharpen Technologies
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Indianapolis, IN
  • Twitter: @Sharpentech
    1,056 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    101 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Insurance
  • Company Size: 60% Medium, 36% Small

What Do G2 Reviewers Say About Sharpen?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive customer support of Sharpen, appreciating their quick assistance and helpfulness throughout the process.
  • Users commend the exceptional support from the Sharpen Care Team, enhancing efficiency and productivity in their operations.
  • Users find Sharpen to be easy to use with quick support, enhancing their overall experience and functionality.
  • Users commend the user-friendly AI technology of Sharpen, enhancing service efficiency and overall experience.
  • Users value Sharpen's effective case management, which boosts productivity and enhances overall performance consistently.
Cons
  • Users face complex reporting issues, with challenges in capturing interaction notes from email queues effectively.
  • Users find the difficult learning curve of Sharpen challenging, often needing assistance to navigate the many options.
  • Users report experiencing email issues, notably glitches affecting interaction notes in reports from email queues.
  • Users find Sharpen beneficial, but its expensive enhancements can complicate solution implementation and necessitate broader changes.
  • Users experience cloud glitches that hinder the capture of interaction notes from email queue reports.

What Are Recent G2 Reviews of Sharpen?

What Are G2 Users Discussing About Sharpen?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated