I use Puzzel CX Platform for handling incoming calls to our multiple law firms and appreciate having everything in one place. From a management perspective, the availability of data has been invaluable, helping us ensure consistency, see trends in service, and aid in people development. It is pivotal in keeping us informed about team communications, reducing interruptions, and speeding up the process for clients. The initial setup was positively received by the team, and it was generally not as intimidating as expected, even though the systems differed significantly. Review collected by and hosted on G2.com.

The soft phone isn't always great with quality, and it's very intermittent, which I know also depends on the internet connection internally. Also, the reliability on the search functions in Case Management could be better. Review collected by and hosted on G2.com.