Top Free Contact Center Software - Page 4

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 525

Category Stats (Oct 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+32.37%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,400+ Authentic Reviews
  • 525+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

CC4Teams

CC4Teams brings every customer conversation, AI, and customer information together in Microsoft Teams. Microsoft Teams Certified, ISO 27001, and Microsoft 365-certified SaaS app What makes us different: Voice, Email, WebChat and WhatsApp, reporting, recording, and CRM integration in one solution, visible in one screen. AI built directly into every contact flow AI Agents and employees work together and are reported on in the same way Conversations are handed over with the full context from different channels Customer information appears automatically from the CRM Employees work in the familiar Microsoft Teams environment

Average Rating: 4.8/5.0

Total Reviews: 9

How Do G2 Users Rate CC4Teams?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CC4Teams?

  • Seller: ContactCenter4ALL
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Vianen, North Brabant, Netherlands
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 78% Small, 11% Medium

What Are Recent G2 Reviews of CC4Teams?

StringeeX

StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to North America and Australia. Start a free trial to see StringeeX in action.

Average Rating: 4.1/5.0

Total Reviews: 9

How Do G2 Users Rate StringeeX?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind StringeeX?

  • Seller: Stringee JSC
  • Year Founded: 2017
  • HQ Location: Hanoi, Vietnam
  • Twitter: @stringeecom
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Small, 45% Medium

What Are Recent G2 Reviews of StringeeX?

What Are G2 Users Discussing About StringeeX?

VirtualPBX

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

Average Rating: 4.2/5.0

Total Reviews: 35

How Do G2 Users Rate VirtualPBX?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind VirtualPBX?

  • Seller: VirtualPBX
  • Year Founded: 1997
  • HQ Location: San Jose, CA
  • Twitter: @VirtualPBX
    5,359 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 97% Small, 3% Medium

What Do G2 Reviewers Say About VirtualPBX?

AI-generated summary from verified user reviews

Pros
  • Customers commend the excellent customer support of VirtualPBX, highlighting professionalism and effective assistance throughout their experience.
  • Users commend the excellent customer service of VirtualPBX, highlighting their professionalism and helpfulness throughout the process.
  • Users commend the helpful customer service from VirtualPBX, highlighting their professionalism and dedication.
  • Users appreciate the excellent customer service of VirtualPBX, highlighting their helpful and thorough support.
  • Users commend the efficiency of VirtualPBX, noting quick setup and excellent support from the team.

What Are Recent G2 Reviews of VirtualPBX?

What Are G2 Users Discussing About VirtualPBX?

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LeadDesk

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.

Average Rating: 4.0/5.0

Total Reviews: 12

How Do G2 Users Rate LeadDesk?

  • Has the product been a good partner in doing business?: 7.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind LeadDesk?

  • Seller: LeadDesk
  • Year Founded: 2010
  • HQ Location: 00500 Helsinki, FI
  • Twitter: @LeadDesk
    461 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    198 employees on LinkedIn®
  • Ownership: HEL: LEADD

Who Uses This Product?

  • Company Size: 50% Medium, 42% Small

What Do G2 Reviewers Say About LeadDesk?

AI-generated summary from verified user reviews

Pros
  • Users love the intuitive and user-friendly interface of LeadDesk, simplifying navigation and enhancing productivity.
  • Users appreciate the intuitive and user-friendly interface of LeadDesk, enhancing efficiency for agents and managers alike.
  • Users praise the user-friendly interface of LeadDesk, highlighting its intuitive navigation for agents and managers.
  • Users value the intuitive and user-friendly interface of LeadDesk, simplifying navigation and enhancing productivity.
  • Users appreciate the intuitive and user-friendly interface of LeadDesk, facilitating easy navigation and accessibility of features.
Cons
  • Users report poor customer support, highlighting a need for improvement despite overall satisfaction with the product.
  • Users experience occasional call clarity issues, though the support team promptly addresses them when they occur.
  • Users experience occasional call clarity issues, but the support team promptly addresses them when they arise.
  • Users find the customer service lacking, describing it as poor and misleading, with unclear contract terms.
  • Users find the difficult learning curve challenging, particularly those new to similar software systems.

What Are Recent G2 Reviews of LeadDesk?

What Are G2 Users Discussing About LeadDesk?

GreenAds Global

GreenAds Global is a leading CPaaS provider and official Google RBM Partner & Meta Business Partner, helping businesses scale with WhatsApp API, RCS, SMS, and Voice solutions through our all-in-one Telinfy platform. Since 2011, we have supported 5,000+ businesses across Asia, Africa and the Middle East with reliable enterprise messaging solutions. Our platform, Telinfy, brings campaigns, customer conversations, automation, analytics and smart fallback into one easy-to-use communication hub. We help brands send promotional campaigns, transactional alerts, OTPs, reminders, support messages and conversational journeys through trusted channels like WhatsApp Business API, Google RCS, SMS and Voice. GreenAds Global is a Google RCS Messaging Partner, WhatsApp Business API provider and MEFFYS 2024 award winner.

Average Rating: 4.7/5.0

Total Reviews: 5

Who Is the Company Behind GreenAds Global?

  • Seller: GreenAds Global
  • Year Founded: 2011
  • HQ Location: Kochi, India
  • LinkedIn® Page: linkedin.com
    65 employees on LinkedIn®
  • Phone: +91 484 350 3173

Who Uses This Product?

  • Company Size: 60% Small, 20% Medium

What Are Recent G2 Reviews of GreenAds Global?

ICTBroadcast

Offer: ICTBroadcast offers life time free licenses of ICTBroadcast Enterprise Edition up-to 50 concurrent calls / channels . ICTBroadcast is a White label, multi-tenant, unified communications-based auto dialer, predictive dialer,progressive dialer, preview and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, inbound and outbound call centre functionlity, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact centre-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call centre scenarios with effective and efficient communications management. ICTBroadcast is open source project developed over LAMP stack and open source Asterisk communications engine .

Average Rating: 4.8/5.0

Total Reviews: 10

How Do G2 Users Rate ICTBroadcast?

  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind ICTBroadcast?

  • Seller: ICTINNOVATIONs
  • Year Founded: 2006
  • HQ Location: Multan, Pakistan
  • Twitter: @tahiralmas
    1,064 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 30% Small

What Are Recent G2 Reviews of ICTBroadcast?

What Are G2 Users Discussing About ICTBroadcast?

NFON

NFON is a cloud-based business communication solution provider, designed to help organisations streamline their communication processes and enhance productivity. Headquartered in Munich, Germany, NFON has been at the forefront of empowering businesses since 2007, facilitating a transition from traditional on-premises systems to more agile and flexible communication methods. With a focus on security and scalability, NFON serves a diverse range of organisations across Europe, providing them with tools that simplify communication and support modern work environments. NFON suite includes several key solutions tailored to meet the varying needs of businesses. The NFON Cloud Telephony system is a modern, cloud-hosted telephone solution that replaces the complexities and costs associated with traditional PBX hardware. It offers essential telephony features such as voicemail, call forwarding, and conferencing, all accessible from any device, anywhere. This system is managed through a centralised online portal, allowing businesses to scale their communication capabilities effortlessly as they grow. Another significant offering is the NFON SIP Trunk, which serves as a secure and reliable connection between existing on-site PBX systems and the cloud. This solution enables businesses to transition to cloud-based communication at their own pace while benefiting from cost-effective and high-quality voice connectivity. This flexibility is particularly advantageous for organisations looking to modernise their communication infrastructure without a complete overhaul. For customer-facing teams, the NFON Contact Center provides a robust solution designed to manage high call volumes efficiently. With features like intelligent call routing, real-time analytics, and seamless integration with popular CRM systems, this solution empowers organisations to deliver exceptional customer service while optimising operational efficiency. NFON product is built with a focus on user-friendliness and flexibility, accommodating hybrid and international workforces with multi-language support across its applications. We provide cloud-based communication solutions that remove hardware complexity, scale with growing businesses, and comply with data protection regulations such as GDPR. Through continuous updates and AI-driven enhancements, we deliver reliable, secure tools that help teams stay connected and collaborate effectively — whether in the office, remotely, or across multiple locations.

Average Rating: 4.5/5.0

Total Reviews: 12

How Do G2 Users Rate NFON?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind NFON?

  • Seller: NFON
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Munich, DE
  • LinkedIn® Page: www.linkedin.com
    380 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Small, 25% Large

What Do G2 Reviewers Say About NFON?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of NFON, making everyday business communication simple and stress-free.
  • Users value the easy communication and AI features of NFON, enhancing productivity and operational reliability across the organization.
  • Users appreciate the reliability of NFON, noting its stability and excellent call quality for daily communication.
  • Users commend the accurate chat feature of NFON, enhancing support and boosting overall efficiency in communication.
  • Users appreciate the fast and professional customer support from NFON, enhancing their overall experience with the service.
Cons
  • Users find the lack of chat functionality during video calls limits communication and hampers the overall experience.
  • Users experience occasional connection issues, though outages are usually brief, impacting overall reliability.
  • Users find NFON expensive and hope for more affordable pricing to enhance its appeal and accessibility.
  • Users find NFON lacking due to the absence of a chat feature, hindering effective communication during video calls.
  • Users find the documentation lacking, though the product's simplicity helps mitigate the issue.

What Are Recent G2 Reviews of NFON?

PhoneIQ | Modern Phone System & CTI for Salesforce

PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions automatically in Salesforce and generating beautiful reports that management can leverage to track KPIs in real-time. - Admins can deploy it in minutes to users globally without the need for technical knowledge. - Companies can buy numbers in 50+ countries instantly. - Customers can get live support from our Salesforce certified team at any time.

Average Rating: 4.9/5.0

Total Reviews: 5

How Do G2 Users Rate PhoneIQ | Modern Phone System & CTI for Salesforce?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind PhoneIQ | Modern Phone System & CTI for Salesforce?

  • Seller: PhoneIQ
  • Year Founded: 2018
  • HQ Location: San Antonio, US
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Are Recent G2 Reviews of PhoneIQ | Modern Phone System & CTI for Salesforce?

What Are G2 Users Discussing About PhoneIQ | Modern Phone System & CTI for Salesforce?

Odigo

Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 300 clients around the world.

Average Rating: 4.1/5.0

Total Reviews: 4

How Do G2 Users Rate Odigo?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.2/10 (Category avg: 8.5/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Odigo?

  • Seller: Capgemini
  • Year Founded: 1967
  • HQ Location: Paris, France
  • Twitter: @Capgemini
    134,413 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    348,440 employees on LinkedIn®
  • Ownership: EPA: CAP

Who Uses This Product?

  • Company Size: 50% Large, 25% Medium

What Do G2 Reviewers Say About Odigo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the user-friendly platform of Odigo, making travel planning in Japan incredibly easy.
  • Users find Odigo's AI technology easy to use, enjoying its smooth UI and exceptional natural language processing.
  • Users love the easy setup of Odigo, making travel planning in Japan a breeze.
  • Users value the efficiency of Odigo, streamlining connections and saving time in business discussions across locations.
  • Users find Odigo intuitive and easy to use, enjoying its smooth UI and effective natural language processing.
Cons
  • Users find the learning curve challenging, making it initially confusing to become accustomed to Odigo.
  • Users often face bugs and crashes with Odigo, leading to frustrations during usage.

What Are Recent G2 Reviews of Odigo?

Dialbird

Dialbird is an AI-powered business phone system for modern teams, built on VoIP. It helps growing businesses manage calls, messages, automation, and internal collaboration in one place. As businesses scale, the phone is often the first customer communication channel to break. Calls spread across personal mobiles. Messages sit in separate tools. Follow-ups depend on memory. Conversations are not always handled consistently. This can lead to slower responses, missed opportunities, poor customer experience, and lost revenue. Dialbird gives teams a more organised way to answer faster, stay aligned, automate communication, and manage follow-ups. Teams can get local virtual phone numbers, port existing numbers, and choose shared or private business numbers. Dialbird works across web, iOS, and Android, with activity kept in sync. Key capabilities include: • Customer communication: Manage business calls, SMS, RCS messaging, shared numbers, private numbers, and conversation history. • Call operations: Design call routing, IVR menus, greetings, auto-replies, and call flows around how your team operates. • Live call handling: Run conference calls, group calls, warm and cold transfers, and live call merges with teammates or AI voice agents. • Team collaboration: Use internal messaging, huddles, and team tagging to coordinate around customer conversations. • AI and integrations: Use AI voice agents to support call flows, capture caller details, create call summaries, assist with note-taking, and hand off to team members when needed. Connect Dialbird with your CRM and daily tools to sync contacts, show caller context, log conversations, and keep teams aligned. Used by 500+ small and mid-sized businesses, including sales and support teams, clinics, and service companies that need more structure than a lightweight phone app, without the cost or complexity of a legacy phone system.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Dialbird?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Dialbird?

  • Seller: Dialbird
  • Year Founded: 2026
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 167% Small

What Are Recent G2 Reviews of Dialbird?

Oration

Oration is a full-service AI contact center platform that delivers autonomous support across every channel. Born from the world's most demanding BPO environments, Oration has already processed over 25 million calls, proving that AI can handle complexity at a global scale. Be Human at Scale Designed for the high-stakes demands of mid-market B2C businesses, our agents master voice, email, and chat with human-grade precision—delivering measurable CSAT growth while radically reducing operational overhead. Infinite Scale, Zero Friction - Radical Cost Efficiency: Reduce cost-per-contact by 60-70%. - Zero Wait Times, 24/7: Eliminate the 3-5 minute hold times common in traditional support. Oration provides instant, natural responses every hour of the year, in any language. - Infinite Elasticity: Scale to handle 10x volume spikes (like product launches or outages) in seconds. Unlike traditional BPOs that require 8-12 week hiring and training cycles, Oration deploys new capacity instantly. - 100% Automated QA: Traditional managers manually review less than 5% of calls. Oration automatically transcribes, analyzes, and scores every single interaction, ensuring total compliance and quality control. - Hyper-Consistency: AI agents never experience burnout, "bad days," or mood-affected service. Every customer receives the exact same high standard of empathy and brand voice, millions of times over. - Zero Agent Ramp Time: Traditional agents require weeks of onboarding. Oration’s AI "learns" your entire knowledge base and internal systems once, and is immediately ready to resolve complex issues across your entire agent pool. - Proactive Growth: Move from a cost-center to a revenue-driver. Oration handles proactive tasks like abandoned cart recovery and personalized upselling—outreach that is often too expensive to resource with human teams. Enterprise Ready Oration combines massive scale with total control. From Agent QA, Brand Voice and Evaluation suites for consistent conversations to SOC 2, ISO-27001, and GDPR compliance, we provide the enterprise guardrails needed to automate with total confidence.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Oration?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Oration?

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Are Recent G2 Reviews of Oration?

Tegsoft Contact Center

An omnichannel communications platform (Voice, SMS, live-chat, chat-bots, email, Social, etc.), that can easily integrate into all of your business processes. Our standard platform can be activated in less than 30 minutes and most of our configuration can be done remotely. Deployment flexibility: we provide our offering in 3 different models: on-premise Perpetual, on-premise SaaS, Cloud. Tegsoft is the perfect platform for businesses that offer cloud-powered solutions to companies of all sizes, developing voice and text communications services to improve customer experience.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Tegsoft Contact Center?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Tegsoft Contact Center?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Tegsoft Contact Center?

Zailab

Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Zailab?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Zailab?

  • Seller: Zailab
  • Year Founded: 2014
  • HQ Location: Pinelands, ZA
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Zailab?

CINNOX

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

Average Rating: 4.3/5.0

Total Reviews: 34

How Do G2 Users Rate CINNOX?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CINNOX?

  • Seller: M800
  • Year Founded: 2007
  • HQ Location: Hong Kong
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 50% Small, 32% Medium

What Do G2 Reviewers Say About CINNOX?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient customer support of CINNOX, streamlining inquiries and enhancing communication with ease.
  • Users find CINNOX to be easy to use, streamlining customer inquiries across multiple platforms effortlessly.
  • Users appreciate the convenient multi-channel communication features of CINNOX, streamlining customer support and international connections.
  • Users find easy management with CINNOX essential for handling customer inquiries and streamlining international communication seamlessly.
  • Users value the easy setup of CINNOX, enabling quick integration with various communication platforms effortlessly.
Cons
  • Users find the missing functionality of CINNOX limits its flexibility and integration with existing systems.
  • Users note the limited AI capabilities of CINNOX, particularly due to lack of ChatGPT support and integration options.
  • Users experience admin control issues, limiting access and flexibility for different departments within CINNOX.
  • Users often find the supporting hotline unreachable, causing frustration when assistance is needed.
  • Users express frustration over the lack of ChatGPT support, limiting the chatbot's effectiveness for their needs.

What Are Recent G2 Reviews of CINNOX?

What Are G2 Users Discussing About CINNOX?

klink.cloud

klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.

Average Rating: 3.9/5.0

Total Reviews: 4

How Do G2 Users Rate klink.cloud?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind klink.cloud?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About klink.cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use for all roles in K Link, especially for call monitoring and recording.
  • Users value the ease of use for call recording and effective monitoring capabilities of klink.cloud.
  • Users find klink.cloud easy to use for all roles, simplifying call monitoring and service level management.
Cons
  • Users find the dashboard's calculation of abandoned calls misleading, impacting the accuracy of service level metrics.
  • Users report experiencing multiple technical issues with K-Link that lead to a frustrating experience.
  • Users feel that the Queue service level calculation incorrectly includes abandoned calls from the IVR stage, causing confusion.

What Are Recent G2 Reviews of klink.cloud?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025