G2

Verified User in Higher Education

Enterprise (> 1000 emp.)

2/21/2026

"Secure AI Features and Easy-to-Use Cloud Telephony"

5/5

What do you like best about NFON?

I love the new AI features. I think that is what takes the usual cloud telephony to the next level. Before, I would need to record the call manually and then upload the recording to a third party transcription service. Huge data security risk. Now I can just do it inside the same app, plus it's secure/GDPR compliant. The Nia Chatbot is also a nice feature. It provides instant customer support (but of course that's almost a given these days). Finally the app is pretty easy to use, at least the day-to-day settings. I don't know about the admin stuff. I use it quite often and haven't had any major problems so far. Review collected by and hosted on G2.com.

What do you dislike about NFON?

There is no chat feature for video calls, which creates a big gap. If I have to send something written, I have to use a different platform. In terms of video conferencing, it's quite behind the huge names such as Google Meet, Zoom, Teams etc. Review collected by and hosted on G2.com.

What problems is NFON solving and how is that benefiting you?

Being able to call any number without needing an actual phone is really good flexibility. I use the Web App on PC and the Android App on mobile. I can call mobile and landline numbers without worrying about extra charges. That's super convenient. It's also quite convenient for internal calls thanks to shortcuts. Review collected by and hosted on G2.com.

Response from Tzu Yu Lin of NFON

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Dear customer,

Thank you very much for your feedback!

We are delighted to see that our solution is bringing real added value to your day-to-day work. That is exactly what we strive for every day – to make communication simpler, more efficient and smarter.

We look forward to continuing to work with you!

Kind regards,

The NFON Team